2


Reading Message Board *GENERAL*
Section has 96 Msgs, #311 to 1318 

Starting number, <CR>=First: 


Msg#:  311 *GENERAL*
05-29-92 10:35:02
From: SYSOP
  To: HOWARD JIANG
Subj: SHIPPING DATE
Howar, I am checking on your order. [Nathan]


Msg#:  619 *GENERAL*
06-09-92 15:38:59
From: GLENN LOFTUS
  To: HOWARD JIANG
Subj: REPLY TO MSG# 178 (SHIPPING DATE)
Howard--
 
  I, too, am very dissapointed to see the Sysop post lies here about delievery
times.  I would be much happier if he would just post honest answers to the
question of "When?"
 
  I ordered a V.32bis SupraFAXmodem some 4 months ago.  It actually started
shipping 2.5 months ago.  The mail-order firm from whom I ordered it _still_
hasn't received any modems direct from Supra, though they have gotten a trickle
from other distributors.
 
  While it may be in the short-run interest to string us along with promises of
"just a few weeks more", rather than having some of us cancel our orders and go
buy a competing product which is readily available, I believe that this
business practice hurts Supra's image in the long run.
 
  However, at this point, I've already waited for over 1/3 of a year, and I'm
too stubborn to cancel my order now.  I'll simply keep up my currect practice
of checking with the mail-order firm, on this BBS, and with Supra's sales
department every couple weeks to see if things are getting any better.
 
                                                --Glenn...


Msg#:  741 *GENERAL*
06-13-92 11:33:58
From: MARK WHITE
  To: GLENN LOFTUS
Subj: REPLY TO MSG# 619 (SHIPPING DATE)
We do not lie.  It is virtually impossible for anyone to give an accurate, to
the day, assessment as to when the product will ship out.  We have a large back
order of product, when we state a few weeks for delivery, we are making every
attempt to give a fairly accurate guessament.  But we are basing our estimate
off of what date we are currently shipping from, what has been our progress
until them, and a large guess.  Shipping can be affected by many different
events, suppliers, new code, etc.
 
As far as your dealer having an order from supra and it not being shipped.  If
the order is for stand-alone units, I believe that is incorrect.  My
understanding is that we have shipped to ALL dealers that have orders from us.
We have been shipping partial orders to all dealers so that everyone has
received at least a few units.  
 
Now if the orders are for units with fax software, then that may be correct as
we have only started production of the fax packages in the last few weeks.
 
Mark - Supra Tech Support


Msg#: 1012 *GENERAL*
06-20-92 15:38:04
From: JOE QUILICI
  To: GLENN LOFTUS
Subj: REPLY TO MSG# 619 (SHIPPING DATE)
What's particularly disheartining is the number of complaints against Supra,
and the lack of complaints agains other manufacturers such as Boca which are
not only cheaper, but reputably of higher quality...


Msg#: 1025 *GENERAL*
06-20-92 22:05:12
From: MARK WHITE
  To: JOE QUILICI (Rcvd)
Subj: REPLY TO MSG# 1012 (SHIPPING DATE)
All manufactores using the Rockwell RC144AC chipset (Zoom VFX, Pratical
Peripherals FXSA, Quicktel ect.) Are having the same problems.  ONLY Supra has
implemented a fix, which will be sent out FREE to all registered owners mid
july.  Supra has also licensed the code to Rockwell, so the other manufactores
using this chipset will have the fix late this year.
 
According to the June 92 BoardWatch list of retail and sysop prices on V32 and
v32bis modems, Supra has the LOWEST retail and sysop price of 15 manufactors.
We have run exhaustive tests on our competetors and have read everything we can
on CIS, GEnie, competetors BBSes.  Other than our modem not having an optional
feature of v32bis (initiation of fallback under adverse line conditions), we
feel that we have a very competitive product, in terms of performance,
reliability and cost.  And our tens of thousands of happy customers can atttest
to this.  Some people have had problems, but Supra has responded.  Our FedEx
program, implementing optional features of v32bis, fixing several bugs in
Rockwells code.  (Our ROM code is the ONLY one to support ECM.  We fixed
several of Rockwells bugs to fix this one.)
 
Mark - Supra Tech Support


Msg#:  332 *GENERAL*
05-30-92 21:09:09
From: PETER WILD
  To: TECH SUPPORT
Subj: SUPRA TO SUPRA
hi there.having problem connecting to other supra 14.4 modems.is this a;so 
going to be fixed with the rom upgrade that i need for winfax pro.i left a
message but didn`t get a response yet......don`t have problem connecting to any
other brand of 14.4 modem .....I also have a problem connecting to your BBs why
i don`t know......i can be reach here on your bbs or at my office at
503-641-6644....thanks pete


Msg#:  345 *GENERAL*
05-31-92 23:17:08
From: MARK WHITE
  To: PETER WILD
Subj: REPLY TO MSG# 332 (SUPRA TO SUPRA)
Yes, the new ROM which works with winfax also has the ability to initiate a
drop in baud.


Msg#:  534 *GENERAL*
06-07-92 10:31:44
From: EITAN ADUT
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 345 (SUPRA TO SUPRA)
when can I get the new rom? I already sent that stupid card in... I want the
rom.... plus I want MNP 10 what is taking so long!!!!!


Msg#:  554 *GENERAL*
06-07-92 23:02:54
From: MARK WHITE
  To: EITAN ADUT
Subj: REPLY TO MSG# 534 (SUPRA TO SUPRA)
We will be sending the new ROM at no charge to all registered owners on July
15.
 
Mark Supra Tech Support


Msg#:  680 *GENERAL*
06-11-92 20:59:49
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 554 (SUPRA TO SUPRA)
JULY 15!?!?!? What happened to mid-June???! Or is that just a typo?


Msg#:  735 *GENERAL*
06-13-92 11:04:30
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 680 (SUPRA TO SUPRA)
We never said mid-June for impelmentation of fall back.  The ONLY date we have
ever given for new roms was the end of may for those people with fax software.
 
Mark - Supra Tech Support


Msg#:  844 *GENERAL*
06-15-92 23:11:33
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 735 (SUPRA TO SUPRA)
I guess I also forgot to mention that the 1600 cps was a ZIPed file. I've been
using modems for quite some time, and I've never seen a modem successfully
compress an already compressed file. The cps rates were reported both by the
PCBoard software sending the files, and my DSZ Zmodem driver receiving.
 
I understand that the reported CPS is not an accurate representation of the
actual rate going over the phone line. But, a ZIPed file should, if anything,
cause the CPS rate measured by transfer software to be LOWER  than the actual
line rate. This being the case, I was getting at least a 14.4 baud connection.
 
And how can you explain the fact that this modem will continuously connect at
14.4 but come up with a protocol of NONE, while the other side thinks the
connection is LAP-M (and 14.4)?


Msg#:  374 *GENERAL*
06-02-92 08:22:40
From: SYSOP
  To: AHMED ELAWADI
Subj: CANADIAN CUSTOMS
We have been in contact with the Canadian authorities, and plan to have
everything cleared to ship modems to Canada by the end of the month. [Nathan]
Supra Technical Support


Msg#:  379 *GENERAL*
06-02-92 08:35:22
From: SYSOP
  To: LIEM LE
Subj: SUPRAFAXMODEM V.32BIS 14400
This will be too difficult to solve here.  If you haven't already talked to
tech support over the phone, then this is the best solution.  Will it connect
at slower speeds?  I assume this is on an IBM compatible system.  What is your
init string?  It should start with AT &F2, and then you can modify it from
tthere.   [Nathan]


Msg#:  392 *GENERAL*
06-02-92 12:25:56
From: JIM WALLACE
  To: SYSOP (Rcvd)
Subj: HELP!!!!!
Dear Supra,
 
        I purchased three of your V.32bis modems.  I have had no problems
utilizing them to originate calls to other high-speed BBS systems, and
sending/receiving FAXes (with the MOD.EXE in windows...), however, when I try
to connect two SUPRA modems together, they connect, and then immediately drop
off and hang up.  I have tried everything in the book in attempts to make it
connect.  I have a lot of experience with setting up modems, so I know I'm not
just blowing steam.
 
        I understand there is a new ROM chip coming out in mid June, which is
supposed to fix the MOD.EXE problem... Will it also fix the V.32bis problems as
well?
 
        Another problem which I am experiencing is when I try to originate or
answer a call from a 2400 BAUD modem that DOES NOT support MNP protocols.  I
have several older (1.5 yrs) 2400 baud modems that I cannot connect to unless I
use AT&F0, but then I lose the ability to make or receive calls using V.32bis
with compression & data correction, etc.. I get the same result with an
authentic HAYES 2400 baud external modem (also older style, no MNP).  I have no
problems at all calling PRODIGY or AMERICA ONLINE at 2400 baud, even when I
have AT&F2 set.  The modem reports "M3" or "M4" on the front display when I
call these systems.
 
        I would greatly appreciate a call back regarding these matters.  I have
heard A LOT of GREAT comments about your modem from friends, and people in the
business.  I am beginning to wonder how they had such good luck....?   I am
just about ready to give up, and try out GALAXY's latest&greatest...  Please
contact me as soon as possible at (310) 434-1556, and ask for ERIC, or CHRIS.
 
If you could call me back today (June 2), I am in NAPwv.Mva^OjZAx{}~R/?O~}@ 3tA
m-zWfoW^8ht/    58*?,TTCdZ+c;n;lE{][|J6~vy\i6j)PSl o0
%>$d:;bGapf!xE2`!v@5r(d
&3^0ZY)R[-d_wvdjGSly:g!K 
O\8"!!/gyu^%uyJSKuWuL1?TjfA1%B_d]>,O-iBHg&M}_=7FJ4=K6]UL]E!AZI#q,]moxE$.[Kr
1UXiokvzH1.m$[e&c_kWg[nz        Kd)~    z5Mn<F;E%ec{R~;\[4)o\0*~j,`     


Msg#:  804 *GENERAL*
06-15-92 09:12:30
From: SYSOP
  To: JIM WALLACE
Subj: REPLY TO MSG# 392 (HELP!!!!!)
Jim, I'll give you a call.  The new ROM should clear up these problems.  To
connect to non-MNP 2400 modems, set the speed to 2400 rather than cut error
correction etc with AT &f0.  The command you need is: (AT N s37=6).  That
should work. [Nathan]  Supra Technical Support


Msg#: 1013 *GENERAL*
06-20-92 15:41:27
From: JOE QUILICI
  To: JIM WALLACE
Subj: REPLY TO MSG# 392 (HELP!!!!!)
When are the new ROM upgrades going to be made available?  I haven't received a
single notice since mhase of my Supra v.32bis fax modem.


Msg#:  404 *GENERAL*
06-02-92 17:19:29
From: SYSOP
  To: DAVID STARR
Subj: HARD DRIVE
David, Make sure that you have sent in your registration card for the modem.
For the drive, I will look that up and get back to you.  [Nathan]  Supra
Technical Support


Msg#: 1163 *GENERAL*
06-23-92 15:39:03
From: BRIAN WATTERS
  To: DAVID STARR
Subj: REPLY TO MSG# 262 (HARD DRIVE)
call Maxtor's BBS at 303-678-2222 they have a listing of there hard specs!
/s


Msg#:  426 *GENERAL*
06-03-92 11:45:52
From: JEFF MAUZEY
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Please Sign me up for the ROM upgrade, Thank you. Jeff Mauzey, 1347 S.W. 348th
Street. Federal Way, WA. 98023.


Msg#:  822 *GENERAL*
06-15-92 10:43:59
From: SYSOP
  To: JEFF MAUZEY (Rcvd)
Subj: REPLY TO MSG# 426 (ROM UPGRADE)
Jeff, OK. You are on the list.  We will send them to you soon. Supra Technical
Support.


Msg#:  439 *GENERAL*
06-03-92 12:38:11
From: KEN STAIR
  To: SYSOP (Rcvd)
Subj: GREAT MODEM!
 The 14.4 modem works ggreat. Yhe setting are a little trickey but work well.
Thetri


Msg#:  823 *GENERAL*
06-15-92 10:57:42
From: SYSOP
  To: KEN STAIR (Rcvd)
Subj: REPLY TO MSG# 439 (GREAT MODEM!)
Ken, Glad to hear that you like your new modem.  Please let me know if you have
any questions. [Nathan]  Supra Technical support


Msg#:  474 *GENERAL*
06-04-92 20:10:35
From: FRED KOLBRENER
  To: SYSOP (Rcvd)
Subj: MODEM CABLE
The manual supplement (blue printed sheets) states that a serial cable that
makes use of hardware flow control is needed and says that one is available
from you at $19.95.  Does this mean tha the cable supplied with my modem is not
that kind?  It has no special markings on it.  I have been successful in
getting to connect to your board(obviously), but not fully automatically.
ProComm Plus does not seem to be talking fully to the automatically.  Day Phone
is (703) 695-0879/9866.                          Have I got to add to the
result messages in the program?  I tried to so so, but auto logon scripts don't
run as they should.  2400 did logon OK.


Msg#:  832 *GENERAL*
06-15-92 11:43:20
From: SYSOP
  To: FRED KOLBRENER (Rcvd)
Subj: REPLY TO MSG# 474 (MODEM CABLE)
You need a hardware handshaking cable.  The calbe we mentioned is for Macintosh
owners, for $19.95.  (Many Macintosh computers were not sold with this kind of
cable).  If you have an IBM compatible, and you can make high-speed
connections, then you do have a hardware cable.  Make sure that pins 1 thru 8
and 20 are connected.  (Standard RS 232 cable).  If you hve any more
questiions, please let me know. [Nathan]  supra Technical support


Msg#:  916 *GENERAL*
06-17-92 13:14:23
From: FRED KOLBRENER
  To: SYSOP
Subj: REPLY TO MSG# 832 (MODEM CABLE)
Nathan: I tried you number and got voice mail.  Today is the first day that I
have been able to get thru to the BBS lately.  I agree with you - I must have
the proper cable as I can call in at 9600 on most boards.  The limit now is the
oldness of my compuyter which will soon be updated.  The manual was not clear.
It implied that you did not supply the right cable.  I can't quote the specific
places right now, but it was a question.  I have been generally successful with
getting the connections for all but a few local boards.  I have achieved baud
rates just slightly in excess of 9600 due to the port, but the modem connects
at up to 14400.  Are most standard modem cables for the IBM compatibles able to
be used with the modem?  I have used yours, but I have a longer one that I used
with my 2400 ?   You can call me at home after 6:30 ESDT at 703-590-4269.
 
Thanks.
 
Phred


Msg#:  475 *GENERAL*
06-04-92 20:52:35
From: MICHAEL FURLICK
  To: SYSOP (Rcvd)
Subj: NEW PURCHASE
I just purchased the Suprafax v32bis modem and am quite happy with it so far.
Of course, I have not been able to test the fax portion yet (I have just
downloaded the necessary zip file to correct the bug(s)). The only piece of
advise I can offer now is this:  Place the needed modem settings in your
documentation for communicating with this BBS.  I finally got through
(obviously), but it took 4 attempts before I hit upon the correct settings
(e,7,2).
-Mike-


Msg#:  523 *GENERAL*
06-06-92 21:41:34
From: BRIAN DHATT
  To: MICHAEL FURLICK
Subj: REPLY TO MSG# 475 (NEW PURCHASE)
I connect here at 8N1.


Msg#:  833 *GENERAL*
06-15-92 11:46:13
From: SYSOP
  To: MICHAEL FURLICK
Subj: REPLY TO MSG# 475 (NEW PURCHASE)
Michael, you connected with E, 7, 2 ??  It should be 8/N/1.  Set your modem to
9,600 before calling this board with (AT N S37=9)  Or just try it again at full
speed with 8/N/1.  Either way should work. [Nathan]  Supra Technical Support


Msg#:  999 *GENERAL*
06-20-92 05:25:04
From: RICHARD HORNING
  To: MICHAEL FURLICK
Subj: REPLY TO MSG# 475 (NEW PURCHASE)
Does the BBS run compressed, or straight, when it comes to downloads. The
reason I ask is that the down load times I experienced are  significantly
longer than what was estimated.


Msg#:  482 *GENERAL*
06-05-92 03:27:59
From: ROBERT BENNETT
  To: SYSOP (Rcvd)
Subj: NEW ROM
Hello Sysop, I am having problems transmitting faxes with my new Suprafax V.32
bis and WinFaxPlease send me the new Rom when available. Also is there Is there
Windows faxing software available thriogh you? at only $30 dollars? If so I
would also be intersested in that if it will help my situation. Thanks! 
Suprafax V.32bis S/N:14E003646 Robert H. Bennett 2098 Butler Pike, #N-23 
Plymouth Meeting, PA  19462 (215) 941-6717




Msg#:  854 *GENERAL*
06-16-92 08:17:13
From: SYSOP
  To: ROBERT BENNETT (Rcvd)
Subj: REPLY TO MSG# 482 (NEW ROM)
Robert, I will have those chips sent out to you.  We do sell Winfax 2.0.  The
cost is $30.00.  If you already have Winfax, this will probably not be of
interest to you. [Nathan]  Supra Technical Support


Msg#:  486 *GENERAL*
06-05-92 13:46:58
From: MATT BAKER
  To: ROBERT HAYWARD
Subj: SOFTWARE UPGRADE
Hi Rob. See that you are on the board! Do you remember me? (g)
 
* Matt


Msg#:  509 *GENERAL*
06-06-92 12:33:41
From: JIM SANCHEZ
  To: SYSOP (Rcvd)
Subj: NEW ROM?
I just received my suprafax v32bis modem yesterday from computability and have
noticed that you mention a rom upgrade.  Will I be informed of this
automatically or will I have to bug you about it.  Finally, what does it do?  I
have not been able to connect to this system with the new modem but am using an
old one at work.  What is the mystery setup for connecting to this system?  I
tried the default at&f0 but that did not do it either.  What happens is either
I get a connect message and nothing comes back or if I change to at&q6 I get
the connect and a bunch of scrambled characters.   What gives? Thanks (my
registration is in the mail - I Promise) Jim Sanchez


Msg#:  524 *GENERAL*
06-06-92 21:43:25
From: BRIAN DHATT
  To: JIM SANCHEZ (Rcvd)
Subj: REPLY TO MSG# 509 (NEW ROM?)
Don't use AT&F0, use AT&F2 so you will have error correction.  Otherwise, you
will get many errors at 14400.


Msg#:  868 *GENERAL*
06-16-92 09:20:32
From: SYSOP
  To: JIM SANCHEZ
Subj: REPLY TO MSG# 509 (NEW ROM?)
Jim, We will send out the new ROM revision to all registered owners free of
charge in mid-July.  To connect here, set the modem to 9,600 with (AT N S37=9).
Keep the default setting at (AT &F2).  This will work. [Nathan]  Supra
Technical Support


Msg#:  514 *GENERAL*
06-06-92 16:54:13
From: ROMAN HEINZ
  To: ALL
Subj: PROBS WITH V.32BIS
Hi Hi
 
I've some problems with my V.32bis .... It doesn't recognize the german busy
tone nor the case of "NO DIALTONE" (Nothing of that ATX4 and ATQ-stuff 
works...) And there are problems in connecting with another Supra or with a US
Robo DualStandart... my registration card should be on the way, please send me
any available  ROM-update!
 
          Roman HEINZ
          Am Steinbruch 5
          6786 Lemberg
 
          GERMANY
 
 
 
(Better release some more relyable stuff in the future)
 
Bye
 
.
...


Msg#:  525 *GENERAL*
06-06-92 21:47:09
From: BRIAN DHATT
  To: JIM EVANS
Subj: 14.4K
You can use 19200.  This will actually connect at 14400.  I have never seen a
comm program that has 14400.  This is becuase all 14400 modems have error
correction and data compression, enabling computer -> modem speeds of over
19200 bps.  You can keep the setting at 19200 and connect at 2400. This is
becuase 19200 is the modem -> computer speed and the modem -> modem speed can
be anything, because the computer will still receive data at 19200.


Msg#:  540 *GENERAL*
06-07-92 14:55:19
From: TOM MEAD
  To: JIM EVANS
Subj: REPLY TO MSG# 94 (14.4K)
        Try using Telix. That will allow you to use any Connection rate you
wan't.


Msg#:  531 *GENERAL*
06-07-92 08:10:00
From: TOM MCKEEVER
  To: SYSOP (Rcvd)
Subj: BBS USE
GreetingsHave switched over to SUPRA on my BBS (Spacecon - [407]459-0969], and
need some suggested strings for Front Door 2.02.. I currently get MANY
CONNECT's, followed by NO CARRIER disconnects.. I will also get (ON the Front
Door Screen) "RING" followed by "BUSY".. An IMPOSSIBLEresponse, as I am NOT
dialing out!@
Secondly - I have called Tech support no fewer than 3 Times transcontinental
dayrtime calls to no avail.. If you want sysops to tout or help sell the
product, you SHOULD return calls! - At least COMPUCOM did!!. LASTLY: I fax'ed
Stan some info he wanted.. He was to send me a free copy of the FAX Software..
Has it been released yet?? -- 'nuff fer now.. <G> Take Care - You got a pretty
good product.. keep it up.. send me any ROM upgrades as soon as ready, OK?..
Tom, SysOp SPACECON/Space Station BBS's (407)459-0969  1:374/22....

P.S. - Stan was going to send a SUPRA to our ADAnet (Handicapped) Network
headquarters in Birmingham, Al - DO you know if that has taken place yet>>
Ciao.. Tom.. W4NOV.. ADAnet RC



Msg#:  878 *GENERAL*
06-16-92 09:55:41
From: SYSOP
  To: TOM MCKEEVER (Rcvd)
Subj: REPLY TO MSG# 531 (BBS USE)
Tom, Please leave me a phone number here and I will call you.  Has the busy
problem gone away?   [Nathan] Supra Technical Support


Msg#: 1003 *GENERAL*
06-20-92 09:17:37
From: TOM MCKEEVER
  To: SYSOP
Subj: REPLY TO MSG# 878 (BBS USE)
Ok - Phone number: (407)452-2712 - 2-10 PM EDT..  Also getting tremendous
amount of RING - CARRIER DETECTED - CARRIER LOST sequences on the BBS.. The
"Busy" seems to have disappeared..??.. Many times my v32bis callers have that
above problem and have to try calling 3-5 times before connecting.. Have a
feeling it may be related to the LONNNNNG negotiation period.. Tom




Msg#: 1155 *GENERAL*
06-23-92 12:48:38
From: PAUL BUTTERWORTH
  To: TOM MCKEEVER
Subj: REPLY TO MSG# 531 (BBS USE)
OK THE CARRIER DETECT ...CARRIER LOST IS FROM A PROBLEM WITH THE SUPPRA AND
SOMETHING TO DO WITH DTR DROP.....I HAVE BEEN TOLD BY THE TECH. SUPPORT PEOPLE
THAT THE NEW ROM WILL FIX THAT.....THAT WAS ON THE PHONE.... BUT IT SHOULD BE
STATED HERE IF SO SO THAT PEOPLE CAN SAVE TIME AND MONEY FINDING OUT WHAT IS
GOING ON!!!!


Msg#:  538 *GENERAL*
06-07-92 14:37:47
From: JON WISWELL
  To: SYSOP (Rcvd)
Subj: OOPS
I just RX'd my v.32 modem (ser#14E013292) without a registration card!! Since I
bought it from the factory (SYSOP special) maybe it's already registared.


Msg#:  911 *GENERAL*
06-17-92 09:56:47
From: SYSOP
  To: JON WISWELL
Subj: REPLY TO MSG# 538 (OOPS)
Jon, No! It's not already registered.  Please leave your full name and address
here, requesting a registration card, and I will send one out to you. [Nathan]
Supra Technical Support


Msg#: 1156 *GENERAL*
06-23-92 12:50:24
From: PAUL BUTTERWORTH
  To: SYSOP
Subj: REPLY TO MSG# 911 (OOPS)
THAT IS FUNNY SINCE MINE WAS THE SAME WAY!!! REGISTARATION CARD TO..... PAUL
BUTTERWORTH 78 KERR ST. TONAWANDA, NY 14150


Msg#:  598 *GENERAL*
06-09-92 08:15:25
From: MIKE PRAGER
  To: SYSOP (Rcvd)
Subj: FAX DIFFICULTIES
I just received the v.32bis FAX-modem. It works fine as a modem, but I am
having trouble faxing reliably (using winfax with the fix from your  bbs). The
modem connects to the other FAX machine, then drops off. The message returned
to the sendfax log in winfax is "Unable to establish connection." Sometimes
turning the modem off and on again before faxing will help this situation.
Therefore I suspect it must be a configuration problem. Can you give me any
advice on this?
  
...Mike Prager


Msg#: 1051 *GENERAL*
06-22-92 05:12:51
From: SYSOP
  To: MIKE PRAGER (Rcvd)
Subj: REPLY TO MSG# 598 (FAX DIFFICULTIES)
Mike, Try setting the FAX speed to 4800.  This solves the problem for most
people.  Also, try using the patch that we have for Winfax, called Suprawin.zip
in the IBM section.  In mid-July, we will be sending out our latest ROM chips,
which should also clear up FAX transmission problems.  Make sure that you send
in your registration card. [Nathan]  Supra Technical Support


Msg#:  617 *GENERAL*
06-09-92 14:43:20
From: J9
  To: MARK WHITE (Rcvd)
Subj: SYSOPS PLAN
Mark, I posted a message yesterday asking if there was a wait for the Supra
v.32v.32bis with the sysops plan. Also I'm

using a Ventel Plus and cannot connect except for 2400 baud. I would
appreciateyour reply. Thanx again. george Meno



Msg#:  657 *GENERAL*
06-11-92 01:24:28
From: MARK WHITE
  To: J9
Subj: REPLY TO MSG# 617 (SYSOPS PLAN)
There is about a 4 week wait.  What kind of problem do you have connecting at
greater than 2400.  If it is a v32 modem, are you sure that it has the latest
roms from ventel? (Virtually all v32, and v32bis modems have had one or more
rom upgrades.  This was due to standards being more firmly hammered out when
the v32 and v32bis modems first started shipping.  The standard, as they are
wont to do, had left a number of issues not concretly specified, thus each
manufactore viewed the spec differently than the others.  This is known as
growing pains in the computer industry.)
 
Mark - Supra Tech Support


Msg#:  754 *GENERAL*
06-13-92 13:49:29
From: GEORGE MENO
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 657 (SYSOPS PLAN)
Thanks for the answer. No I have NOT had a Rom upgrade. My modem is about 1
1/2years old. I'll check with Ventel. It appears that yiu have a wworthwhile
product. I'm having trouble now typing. Again thanks for thr reply. George Meno


Msg#:  628 *GENERAL*
06-09-92 21:21:09
From: SEAN PURCELL
  To: ALL
Subj: FAX COMMAND SET
I would like to second the motion that Supra provide at least minimal docs for
thier fax command set.  From my experimentation so far (after optaining the EIA
document they mentioned), I have found that  the commands do NOT match (e.g.,
the Supra accepts AT+FLID="ID" instead of the AT+FLI="ID" mentioned in the
draft spec).  A simple list of supported commands would be helpful for up
programmers...
  --Sean Purcell


Msg#:  743 *GENERAL*
06-13-92 11:49:55
From: MARK WHITE
  To: SEAN PURCELL
Subj: REPLY TO MSG# 628 (FAX COMMAND SET)
You are looking at the class 2.0 commands, not the class 2 commands.  Which is
a real problem, class 2 has been in committitee for several years now.  All
modems / software that use class 2 are based apon the early draft (also known
as 2388,2388-A, class 2.0 is known as 2388-B and it has not been accepted yet.
The TR-29 committee just voted on the standard early May, there were 2 NO
ballots, one was not for technical reasons, the other was.  So the TR-29
committee has to consider the technical reasons, it then may make changes,
re-ballot (which is a 3 month period) or I It looks like a min of a few months,
or it could be much longer before the committee will re-ballot.)
 
We have received SOME information from Rockwell, which I have been typing in
over the last week.  Shortly I will be ULing the info, BUT this is by no means
complete docs, nor can we answer questions or give help on the jdocs.
 
Mark - Supra Tech Support


Msg#:  637 *GENERAL*
06-10-92 06:34:34
From: JAMES MARPLE
  To: SYSOP (Rcvd)
Subj: BULLETINS/ANNOUNCEMENTS
Looks like you need to update your ascii screen that shows when you plan tio
ship the ROM update and windows software. It wstates that the ROMS will ship in
June, and now you are stating that it will be mid-klate July





Msg#:  744 *GENERAL*
06-13-92 11:56:36
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 637 (BULLETINS/ANNOUNCEMENTS)
We have done exactly what the announcement states, we are shipping ALL fax
packages at this time and we are shipping ROMs to those people who needed the
ROMs for their fax software.  The ROMs that we will have available mid-july
have additional features which are are/have implemented and are now being
tested.
 
Mark - Supra Tech Support


Msg#:  785 *GENERAL*
06-14-92 20:44:28
From: JAMES MARPLE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 744 (BULLETINS/ANNOUNCEMENTS)
Does this mean that I will get my FAX software "now" as you said it was
shipping now, AND a new ROM that will allow the fax software to work? Or will I
have to wait until July to get the new ROM? OR will I get a new ROM now, and
another one in mmid july? Thanks for your reply!


Msg#:  923 *GENERAL*
06-17-92 18:40:00
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 785 (BULLETINS/ANNOUNCEMENTS)
I see that you have WinFax on backorder.  It was my understanding that we were
shipping them.  I know that some packages were made up.  I will check on it and
find out what the status of that is.
 
Yes, the software packs will include the 1.200C roms.
 
Mark - Supra Tech SUpport


Msg#: 1087 *GENERAL*
06-22-92 09:09:11
From: JAMES MARPLE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 923 (BULLETINS/ANNOUNCEMENTS)
Thanks for the reply on Winfax and the ROM.


Msg#:  646 *GENERAL*
06-10-92 18:54:32
From: KEITH CHUMLEY
  To: ALL
Subj: V32BIS MAKES LINE NOISE!?
Hi! I just received the v32bis faxmodem yesterday and immediately noticed
side-effect. Naturally, my phone wire comes from the wall, thru the supra, and
into my phone. This doesn't cause a problem. However, when I plug the modem
cable from my mac into the supra, the phone line gets extremely noisy! I can
barely hear the person on the other line when they call, unless I disconnect
the modem cable from the supra!  What's the problem?! Am I doing something
wrong? My old modem worked thru these wires fine. I even tried the old modem
cable and it still makes tons of noise just by plugging the modem in! Please,
give me a clue as to the culprit! Has ANYONE else had a similar problem?  BTW,
the modem (obviously) connects fine, even while destroying normal telephone
voice usage! Thanks for any help! a


Msg#:  662 *GENERAL*
06-11-92 04:13:34
From: MARC SMITH
  To: SYSOP (Rcvd)
Subj: NEW MSGS
Does your Read New Messages function work on this BBS?  It doesn't appear to
for me.  Also, I left a problem report and request for answer in the Mac forem
a couple of days ago - still no answer.  can't get customer support on the
phone.  What gives?  Did I make a mistake buying Supra?  I bought a Promethieus
Home Ultima and sent it back 'cause I couldn't get customer service/tech
support to respond.  A couple more days and I'll send this one back.  It does
me no good to have a modem and not be able to get through to tech support on
the phone no matter what the warranty.  You can call me next week Mon thru
Thurs @ 513-498-6345 7AM to 4PM EDT.  I would appreciate the courtesy of a
reply by telephone (a respone here wouldn't hurt either...)


Msg#: 1077 *GENERAL*
06-22-92 08:18:48
From: SYSOP
  To: MARC SMITH (Rcvd)
Subj: REPLY TO MSG# 662 (NEW MSGS)
Marc, Sorry for the delay in responding to your messages.  I will give you a
call by voice. [Nathan]  Supra Techncial Support


Msg#: 1148 *GENERAL*
06-23-92 07:13:07
From: MARC SMITH
  To: SYSOP
Subj: REPLY TO MSG# 1077 (NEW MSGS)
Hold off for a while.  I am looking at a few thiongs so that I can give you a
reasonable amount of information.  I'm using my modem at work on a phone system
by ROLM CBX.  I took it home and found the modem's busy response worked fine on
my home line - but it does not on the system here.  But beyond that some
strange things are happening which I cannot Account for.  By the way, my
background is military electronics (high reliability aerospace) so I do have a
reasonable technical background.  As I get some usable info I'll get back with
you.
. I am seeing some strange stuff, though.  One BBS I call I connect with fine
here, but on my home computer I get gibberish all over the screen.
. Even more perplexing - which maybe you can give me some guideance on is this
- what's the scoop with Mac Serial Ports?  And - I call one Mac BBS and can
download seeing 17XX - quite fast.  But when I try to upload I get almost
continuous ZRPOS (CRC-32) errors.  Mac LC II, Z-term, &F1, Z-modem, no TX or RX
error from modem - so it must be between my computer and my modem - but why can
I download without a hitch but have so many problems uploading. - Any ideas?
Even lowing to 9600 I get the same multiple ZRPOS errors.
. Having spent some time with it now, it is a nice modem.  FAX is excellent (I
did have an old Abaton 24/96).  I can connect here fine at 19.2/14.4.


Msg#:  673 *GENERAL*
06-11-92 16:34:54
From: ERNIE BLANCHARD
  To: MARK WHITE (Rcvd)
Subj: SUPRA V.32 MODEM
I purchased three V.32 bis modems. They were some of the first modems shipped
and are not always accepting communications from my communications software. It
is necessary for me to turn the modem off and back on to get it back into
service. I run a BBS and have had to take the modems off line because it has
become an embarasment (the large amount of downtime because of the problems) .
The message on the front of my board is not doing your modem's reputation a lot
of good. 
        I personally know that your company suports it's products but its hard
to convince the people calling that could not get through. your tech rep sent
me one set of "D" roams which is a temporary patch for the one and solves the
major problem. That modem still does not connect every time thus causing users
to call several times just to connect. Please send me the latest roams for all
three modems as soon as you possibly can.
        The modem serial numbers are 14E001402  14E001404 and 14E001405   Can
you call me at 310) 946-7212 and let me know how soon I can get help?
                                        Thanks Ernie Blanchard


Msg#:  718 *GENERAL*
06-12-92 23:34:23
From: MICHAEL DONOHUE
  To: SYSOP (Rcvd)
Subj: SUPRAFAX V.32BIS
Hi:
  Just received my new modem and out of the box with the AT &F2 &Q9 the unit
works perfectly, though I haven't tried the Fax as of yet. Great peice of kit
so far. Can you tell me though sometimes after the dialling sequence is
completed I hear this clicking sound until the D/T answers, and then it stops.
(I don't use Pulse dialling). Also the odd time the Modem has a hard time to
distinguish between the European Busy signal, is there a S register to fix this
minor inconvience. Other than that great kit. Put me in for the ROM update,
Registration Card is in the mail.
        
Ser #14E007010 Michael J. Donohue Jagerspad 69 Landgraaf 6374 CX The
Netherlands


Msg#:  746 *GENERAL*
06-13-92 12:06:08
From: MARK WHITE
  To: MICHAEL DONOHUE (Rcvd)
Subj: REPLY TO MSG# 718 (SUPRAFAX V.32BIS)
In the new ROM we have made a slight change in its detection of busy.  THis may
or may not help you in Europe.
 
Mark - Supra Tech Support


Msg#:  829 *GENERAL*
06-15-92 11:36:19
From: URBAN LARSSON
  To: NATHAN
Subj: ROM UPGRADE
No need to send the ROM upgrade to me around half the globe. Post them as files
on this BBS so that I can download them. As I understand you already have ROM's
for fixing the FAX bug, if so put them up in the file areas please.
 
                           Regards   Urban Larsson, Sweden



Msg#:  840 *GENERAL*
06-15-92 19:50:03
From: GARY MEADE
  To: SYSOP (Rcvd)
Subj: SYSOP DEAL
I placed an order for you Supra 14,4 .32 bis about a month ag or so.  I did get
the fax software that I ordered seperately but haven't heard anything on the
modem.  I hear you guys are really swamped but wondered if I might find out
something.  My reason for inquiring is  I saw the modem (Supra)  offered by a
place out of Wisconsin for about $75 more that your sysop deal With the mail I
have been downloading I can make that back in a month. I understand your people
call the BBS, to ensure its existence, and I haven't seen  any new users with
Oregon adress so was concerned.  I don't want to slow anything up but would
appreciate anything you can do to let me know about how long it will take,  The
wife just told me she thinks it was the second week of may when I faxed in the
order.  Thaynk you   Gary Meade - Sysop Tiger Run BBS.   PS  This full screen
editor sucks. :}



Msg#: 1171 *GENERAL*
06-24-92 09:40:03
From: SYSOP
  To: GARY MEADE
Subj: REPLY TO MSG# 840 (SYSOP DEAL)
Gary, We sent your modem on the 16th UPS Ground.  You will probably use it to
read this message.  If you have any more questions, please let me know. 
[Nathan]  Supra Tehcnical support


Msg#:  845 *GENERAL*
06-15-92 23:38:21
From: RICHARD LI
  To: SYSOP (Rcvd)
Subj: LINK MAIL WITH HONG KONG BBS
Hello Sysop,
 
I am a Sysop of a BBS in Hong Kong, I want to ask that if I can linked the mail
about Supramodem with your BBS, so that we can exchange the information about
the reaction of the Supra users in both Hong Kong and USA more effectively,
since there is no need for the Supra users in Hong Kong to dial IDD and log in
your BBS directly which cost a lot.
 
If we can linked up the mails, please inform me which program you used and how 
can I download and upload mail packets to you or any other ways that we can do 
with this.
 
Thank you very much
 
Richard Li A Supramodem lover



Msg#: 1172 *GENERAL*
06-24-92 09:44:03
From: SYSOP
  To: RICHARD LI
Subj: REPLY TO MSG# 845 (LINK MAIL WITH HONG KONG BBS)
Richard, We are using TBBS software on this board.  The best way to exchange
information is to DL all the messages from this board, and put them up in a
file(s) on your system. You can also call CompuServe and GEnie to see what
people there have to say about the Supra modems.  (The numbers are in the Info
about Supra, on this board). If you have any more questions, please let me
know. [Nathan]  Supra Technical Support


Msg#:  846 *GENERAL*
06-16-92 00:08:00
From: KENNETH DUKE
  To: ALL
Subj: FRONTDOOR
I was wondering if anyone out there is running their Supra v32bis modem with
frontdoor v2.02NC...
 
If someone is, and has everything running just fine, could you please upload
your init strings here along with how you have FD setup.
 
Thanks!


Msg#:  853 *GENERAL*
06-16-92 06:12:03
From: JAMES MARPLE
  To: ALL
Subj: VFAST/US ROBOTICS
Message #1051 - DFW_SALE 
   Date: 06-12-92 20:52
   From: Jean Hart
     To: Dean Lachan Subject:: Usr hst
-------------------------------------------------------------------------------
@EID:2cd4 18cf8f55 4d453220
* Forwarded by Jean Hart (ME2 1:130/21)
* Area : NET130
* From : Rod Marsh                           12-Jun-92 20:52:00
* To   : All                                 12-Jun-92 23:31:12
* Subj.: Usr hst

USR has as of June 8th, 1992 announced their upgrade policy to the V.FAST  
standard as is currently under evaluation by the CCITT for adoption sometime in
the future.

These models of USR High Speeds modems will be upgraded to V.Fast after formal
announcement of the Standard by the Committee.
   Courier V.32bis            Internal and external  57600 bps versions only
   Courier HST Dual Standard  Internal and external    "
   Courier V.32bis Fax/Mdm    Internal and external
   Courier HST DS Fax/Mdm     Internal and external
   Shared Access Modem Sharing Kit single and dual port

The annoucement is addressed from Theresa mcGeary at 11:44 AM 6/8/92

Other highlights:

The proposed standard is for a carrier rate of 28.8KPBS Field upgrade kits will
be priced at $295 Expected arrival date is January 1994 The Upgrade can be  
completed by the end user at his worksite!  No need for a depot upgrade.

The Sportster and Worldport V.32 modems are NOT included in this upgrade.

The new modems now have remote-programmability, Fax and Fax/modem software  
included.  All this is still the same old price as before.

Better yet, the new V.Small series of Modems (V.32bis) and the Shared modem  
will be USER upgradable to V.FAST in January 94, for less than $300.  That is  
immediately after the formal adoption of the V.Fast spec, and certainly not  
before the CCITT.  So if the CCITT delays, the V.Fast upgrade will be delayed.

The new V.Small series has the modem DSP and supervisor sitting on a daughter  
board that is easily removed, and replaced by the new board by the owner/user  
of the modem.  This upgrade will not require a return to USR of the entire  
modem.


   Gees if this happens v.32bis only modems will just be another SLOW modem.

 Just passing information along. Do with it as you will..... But you should  
very definitely notice that the upgrade is done on the user end. NO NEED to  
send the HST back to USR....

--- InterPCB 1.50
 * Origin: Connect PC / PCBoard * 817-656-7620 (1:130/70)


Msg#: 1023 *GENERAL*
06-20-92 21:33:18
From: MARK WHITE
  To: JAMES MARPLE (Rcvd)
Subj: REPLY TO MSG# 853 (VFAST/US ROBOTICS)
Several things to remember...
 
1.  V.fast is still in committee, only after ALL members approve the
standard will it be approved.  This can be a short or sometimes a very     long
process.  
 
2.  All new standards have a period of time during which they are rung out
by manufactores.  Even though there is a standard, each manufacture     will
interrupt it slightly differently.  There is a period of time     while
everyone agrees on what the standard actually means. 
 
3.  While the standard proposes a 28K baud signalling rate it has NOT been
proven how well this will work in the real world.  It is acknowledged     by
the CCITT committite that it will ONLY WORK under ideal conditions.
 
4.  V.Fast will have a better ability than v32bis does in determining what
line speed a particular connection can work at.
 
5.  With ISDN slowly making inroads, and depending on how long it takes     for
V.Fast to be approved/wrung out, V.Fast may or may not become a     major
standard.
 
6.  There is a major battle between modem manufactures (several of which
are on the v.fast committe) over the standard.  The feuding is over     the
ability to make the standard workk on the processors used in     current
v32/v32 bis modems.  Depending on the DSP / processor used,     v.Fast maybe
simply a ROM or ROM/DSP/Processor upgrade or it
    may require substantial improvements in the DSP/Processor.
 
7.  New standards are always on the horizions in the computer world.  The
big question, do you wait for it, buy now, buy what maybe able to be
upgraded in the future (generally more $$ now, with the upgrade     possibly
more or the same $ to buy a new product that supports the new     standard!)
That question is one that the individial person has to     answer for themself.
 
Mark - Supra Tech Support


Msg#:  905 *GENERAL*
06-17-92 09:26:17
From: FLORO CRISOSTOMO
  To: SYSOP
Subj: NEW SUPRA MODEM/FAX
Hi.  From discussions in CIS, I finally bought your top-of-the-line fax/modem
v.32bis.  Just got it 20 minutes ago.  Setup it up in five minutes.  Looked for
you BBS number in your manual and here I am. The display shows 120, I guess
because the lines here are bad due to the heavy rains.
   So far so good.  Downloaded pertinent messages to read offline and some
informative files.
   I am happy so far!
 
   Floro   :)


Msg#:  933 *GENERAL*
06-18-92 02:19:02
From: JEAN PASTOR
  To: MARK WHITE (Rcvd)
Subj: V23 PROTOCOL
I am sysop of "The Parisian Medical" (France) 33-1-40250585 My fido address is
2:320/3
 
I have purchased TWO SFM V32 bis, one via CompuClassic (we named it A), the
other from you , with sysop deal (named B).
 
For the both, I have made the same set up: AT &F2 S11=70 &W2 &Y
 
They both work well, except for V23. (7-E-1) The "A" one works well with V23 
The "B" dial, then 2 seconds after the carrier modulation, it hangs up with "no
carrier".If I set N0, then there is a long carrier without modulation, and I
must hang up.
 
Here is the profile of "A": ACTIVE PROFILE: B1 E1 L2 M1 N1 Q0 T V1 W2 X4 Y0 &C1
&D2 &G0 &J0 &K3 &Q5 &R0 &S0 &T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010
S05:008 S06:002 S07:050 S08:002 S09:006 S10:014 S11:070 S12:050 S18:000 S25:005
S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
And the profile of "B": ACTIVE PROFILE: B1 E1 L2 M1 N1 Q0 T V1 W2 X4 Y0 %G1 &C1
&D2 &G0 &J0 &K3 &Q5 &R0 &S0 &T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010
S05:008 S06:002 S07:050 S08:002 S09:006 S10:014 S11:070 S12:050 S18:000 S25:005
S26:001 S36:007 S37:000 S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
The only difference is the %G1..and I don't know what is it (not in manual)
 
Here the identification for "A": ati3 V1.000-E TR14-Jxxx-001 003 Registration
#:14E004209
 
And for "B": ati3 V1.200-C TR14-Jxxx-001 032 Registration #:14E011689
 
I have sent 2 fax to your company, without answer. Except this BIG problem for
me (In France, most of medical databases are with the V23 protocol), all is ok:
I use Wildcat, Qmodem for modem part, and QL2FAX or WINFAX for the fax part,
without problem and for the BOTH modem.
 
Do I need the new ROM ? Or it is just a configuration problem ?
 
Would you please help me. Thank you for a quick answer.


Msg#: 1016 *GENERAL*
06-20-92 20:25:23
From: MARK WHITE
  To: JEAN PASTOR (Rcvd)
Subj: REPLY TO MSG# 933 (V23 PROTOCOL)
The problem is that at this time, Rockwell does not officially support v23 in
the v32/bis chipset.  It does so happen to sort of work, but not fully.
Sometime in the future Rockwell will have a full implementation of v23, but at
this time, we do not have an ETA for this.
 
Mark - Supra TEch Support


Msg#:  965 *GENERAL*
06-19-92 07:50:11
From: PETER
  To: ALL
Subj: NUMBERS
Hi to all ... I'm inm search for some chat-bbs's with multi-line support .. 
Could anybody leave me some numbers ? l8ter ... Peter


Msg#:  968 *GENERAL*
06-19-92 09:02:54
From: ANDY LEWIS
  To: MARK WHITE (Rcvd)
Subj: NEED TECHNICAL SUPPORT
Dear Mark, I am in technical support for Group Technologies, Inc., publishers 
of Aspects real-time conferencing software for Macintosh. One of our large
accounts is attempting to use Aspects with a Supra V.32 Fax Modem and has not
beeen successful. I would like to work with a member of your tech. support
group to determine the proper setup string for this modem to get it working
with Aspects. Please have some one call me to discuss how we can make this
happen. Group Technologies phone is 703-528-1555.   I have attempted to get
through to you by phone and fax all week without any luck.  I realize you folks
are very busy and appreciate the difficulty of you job; however, it would be
nice to get some kind or response  indicating that you have received my message
and information on when I can expect to get help. Thanks in advance for your
help, Andy Lewis


Msg#: 1020 *GENERAL*
06-20-92 20:31:54
From: MARK WHITE
  To: ANDY LEWIS (Rcvd)
Subj: REPLY TO MSG# 968 (NEED TECHNICAL SUPPORT)
Ok, I will give you a call early next week.


Msg#: 1183 *GENERAL*
06-24-92 14:36:32
From: ANDY LEWIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1020 (NEED TECHNICAL SUPPORT)
Mark, Thanks for you reply.  I will be looking forward to hearing from you
early next week.  I am sending a copy of our product, Aspects, to you to help 
us solve the problem. Regards,


Msg#:  986 *GENERAL*
06-19-92 22:59:44
From: BOB KIFFERLY
  To: ALL
Subj: LINE NOISE
 The Line noise has been really bad here the past few nights. Whew.
 Squirrels dancing on the wires perhaps?
/s


Msg#: 1011 *GENERAL*
06-20-92 15:34:44
From: JOE QUILICI
  To: JAMES MARPLE (Rcvd)
Subj: DROPPED CARRIER
I agree with you on the U.S. Robotics note, at least they have a guaranteed
upgrade to v.34 (which is in the approval stage by the CCITT llows line rates
o28.4K baud without compression).  I cannot even connect to this BBS at a full
14.4K, I need to manually drop my baud rate to 9600 or lower or I get a dropped
carrier.  I've asked numerous questions on here before, each only received a
brief answer, which didn't answermy question or no reply at all. 


Msg#: 1014 *GENERAL*
06-20-92 16:22:00
From: JEFF LINDSTROM
  To: ALL
Subj: INTERNATIONAL FAX PROBLEM
  I have been unable to connect with a FAX in Australia.  I have been able to
receive a file from a modem over there (albeit quite slowly because of errors).

  I am using GPFax on the Amiga with my Supra V.32bis FAXmodem.
  I have modified the Init string to wait longer for Data Carrier (up to S7=120
seconds) and inserted the N command and programmed the speed for 4800 and 9600
(S37=8 & 9).
  Just to be on the safe side, I would Quit the entire program, start it,
verify the Init string, and then try to send the FAX.  I also preset registers
with NComm before starting GPFax.
  I don't know if these commands would even be accepted, though, as the M2
command (Speaker always ON) is overridden by the Options settings for the
modem, so I don't know which other settings would be controlled by GPFax after
the Init string is sent.
  The closest I have gotten when dialing is the Receiver ID number (not simply
a reflection of the number I dialed as it does not have the International
Access prefix, 011).  But the Speed setting never gets set and eventually the
Time Out hangs up.


Msg#: 1032 *GENERAL*
06-21-92 00:28:04
From: GLENN NAFIN
  To: SYSOP
Subj: ROM UPGREAD
  Well i hope i a on the list for the rom upgread,the 14,4 that i have has a
number of #900001 so i think it might be one of the first? P.S can you check to
see if you got my warrenty card?


Msg#: 1036 *GENERAL*
06-21-92 10:51:32
From: JIM OTT
  To: SYSOP
Subj: V.32BIS
Hello, We are a dealer and just recieved our first shipment of V.32bis units, 
they seem to work fine.  However, in reading your BBS there is talk of new ROMS
(July) and problems with Winfax.  Winfax seems to work fine on the units we
recieved.  Do thse have ROMS that fixed that problem, are there still new ROMS
coming out to fix other problems?  If so what are those problems.  Also, I have
a customer trying to MNP 10 working and says it doesn't work.  Is my customer
doing something wrong or it there a bug in MNP 10.  If there are new ROMS
coming out in July will you ship those to us so that we can upgrade units on
the shelf.  One last question, is the Windows fax software you are offering the
full Winfax pro package. If you could have someone get back to me on these
issues it would be  helpfull. Thx,  Jim Enhanced Technologies (714) 255-8349


Msg#: 1088 *GENERAL*
06-22-92 09:10:42
From: JAMES MARPLE
  To: JOE QUILICI
Subj: 14.4 CONNECTS
I have no trouble at all with 14.4 connects here. I get 1600-1700 cps transfers
as well.



Msg#: 1166 *GENERAL*
06-23-92 22:39:41
From: ANDREW ABERNATHY
  To: ALL
Subj: UUCP
  I just received my v.32bis about a week ago.  (love it!)  I'm using it mainly
for a uucp connection.  I'm hoping someone can help me- my upstream site has
three lines, a 2400 and two v.32bis (not Supra).  I'm fine on the 2400, and the
login goes fine on the v.32bis lines, but gets stuck with an "imsg looking for
SYNC< " message, then times out after a minute and drops the line.  I think
this is really a uucp problem, but hoping someone here has some suggestions.
 
To the sysop:  I've got the bbs number, the support number, the compuserve
address, applelink, BIX, GEnie, AOL...but no Internet address!  This would help
me greatly, even if it's gatewayed through AOL, I just need the address.
Thanks.
 
(p.s.  I'm using this modem on a NeXT...any other NeXT users out there using
this nice new modem?  I've got a driver that does sendfax, BTW, but hogs the
serial port, so you have to disable it to use modem for anything else.)
 
andrew_abernathy@wire.gwinnett.com


Msg#: 1188 *GENERAL*
06-24-92 17:17:02
From: MIKE COOMBS
  To: SYSOP
Subj: DEALER INFO
HI THERE. I AM A RETAIL DEALER IN THE SEATTLE AREA. I HAVE CURRENTLY SOLD 1 OF
YOUR 14.4/14.4 FAX/MODEMS AND THE USER ABSOLUTRLY LOVES IT. AS DO I. I TESTED
BEFORE SELLING. A WONDERFUL PIECE OF WORK. I WOULD LIKE TO BE ABLE TO DIRECTLY
DEAL WITH YOU, AS TO GET BETTER PRICING, ETC. THE FOLLOWING IS INFO ABOUT ME
AND MY COMPANY.
 
EMERALD CITY DATA SYSTEMS P.O. BOX 33061 <-MAILING ADDRESS 2332 N. 136TH.
<-SHIPPING ADDRESS SEATTLE, WA. 98133 (206)367-2393
 
THE OWNERS ARE: MIKE COOMBS (SELF) AND TED COOMBS (MY FATHER)
 
IF THERE ARE ANY OTHER QUESTIONS OR INFO YOU WOULD LIKE, FEEL FREE TO CALL ANY
TIME !!! THANKS. I LOOK FORWARD TO DEALING WITH YOU!
 
                                        MIKE COOMBS
                                        EMERALD CITY DATA SYSTEMS


Msg#: 1189 *GENERAL*
06-24-92 17:29:53
From: LOUIS DIMARCO
  To: SYSOP
Subj: LIST ADDITION
Please make sure my name is added to the list for the new rom.  I have sent in
my registration card.
            Louis DiMarco
            6123 Westbrooke Drive
            West Bloomfield, MI 48322 Thanks you.


Msg#: 1218 *GENERAL*
06-25-92 06:36:45
From: JIM SOUZA
  To: ALL
Subj: TELEMATE 3.01
 Has anyone the strings for Telemate with the Supra 14.4 fax modem?


Msg#: 1274 *GENERAL*
06-25-92 22:29:45
From: BOB KIFFERLY
  To: ALL
Subj: DATA BASE
 Hey. Good job on the registration database.


Msg#: 1278 *GENERAL*
06-26-92 03:44:56
From: MATTIAS LARSSON
  To: SYSOP
Subj: ROM UPGRADE AND V.FAST
Hi!
 
I've bought a Supra FAXmodem V.32bis, and it works (almost) great! But I've got
problems connecting to older HST/DS modems, have I setup my modem incorrectly
or is there some kind of incompatibility between them? Is there any possibilty
to detect wheter an incoming call is a FAX call or a data call?
 
I have read that USR offers V.fast upgrades for $295 to their users. Will Supra
also offer upgrades for their V.32bis users, or do I have to buy me a new
modem?ec[| 
 
I've sent in my warranty registration card, but top be on the safe side i'll
give you my adress here also, so you can send my the latest ROM upgrades..
 
Mattias Larsson Blaklintsvagen 20 S-445 57  SURTE Scandinavia, Sweden


Msg#: 1318 *GENERAL*
06-27-92 00:41:31
From: MARK WHITE
  To: MATTIAS LARSSON
Subj: REPLY TO MSG# 1278 (ROM UPGRADE AND V.FAST)
We do not have access to the v.fast specs yet, but our discussions with people
who are on the committee would indicate that it is a little early to be
advertising v.fast.
 
1.  Cost If you compare the retail price of the DS (I don't know what the
retail cost is on the other 2 models that they will be able to do this with) is
$1195 + $295 for the v.fast upgrade means you get this for $1500 retail.  For
$1500, I could buy a couple of Supra v32bises, and if we came out with a new
modem for v.fast buy that and have saved a nice chunk of change, or 
 
2. Can USR run v.fast reliably? Depending on what v.fast winds up being, it is
very possible that other componets in their design, other then the DSP and
Supervisor, will not be able to handle v.fast.
 
3.  When will v.fast be adopted? The standard has not been accepted,it has not
been proven how reliablly it will actually work in the real world and there are
several proposals of what v.fast should be.  When there are several different
competing proposals, it can take a long time to develope the standard. (Look at
Class 2, it has been argued about for more than 5 years, and it still has not
been adopted.)  Whereas v32bis was more of a outgrowth of v32 with some added
features.  I very much doubt that if a phone line can not handle v32bis, it
will not work better with v32bis.  Which leads me to....
 
4.  Other competing technologies. USR says a min of 1.5 yrs from now they will
have it available.  ISDN may finally get its act together by that time.  The
phone companies have been bickering amoungst themselves about ISDN.  It is very
likely that the flood of v32bis modems over the next 2 years will drive them to
put the pickering aside and as Nikie says "Just Do It".  Why?  Those phone
systems that can not handle 14.4Kb will be forced to more quickly update their
systems, which means digital.  As the phone companies push more and more of
their analog lines to digital, at some point they will want to / need to hook
up digitally to the house.  Also the phone companies want to sell you data
services, which again means putting digital lines into the home.  (They have
the cable people pursuing similar ventures, so the ol competition rears its
head.)  It is very possible that v32bis will be the final major analog modem
standard.  Only time will tell.
 
Mark - Supra Tech Support


Msg#: 1317 *GENERAL*
06-26-92 23:56:38
From: JIM OTT
  To: SYSOP
Subj: MSG 1036
I was just checking the status of my message left last week. MSG # 1036, I have
not yet had a response to it. Thx, Jim

No more messages in section *GENERAL*

Reading Message Board *MODEM*
Section has 338 Msgs, #278 to 1322 

Starting number, <CR>=First: 


Msg#:  278 *MODEM*
05-28-92 02:32:33
From: MICHAEL WALTERS
  To: MARK WHITE (Rcvd)
Subj: SUPRA FAX COMMAND SET
MW> From your message it appears that you are MW> not trying to write fax
software.

    I may do that since I do program regularly in Lattice (SAS) 'C', Assembly 
and Modula-2.

MW> If this is the case, the class 1 and class 2 MW> commands are almost
useless to you.

    As it happens, the only FAX software I've been able to obtain requires 
those commands to be entered into a config file that is used to set up for send
or receive. Such as:
-------------------------
RSetup ATM2L2S7=255S0=1+FCLASS=2+FCR=1+FAA=1+FDCC=1,1,0,0
-------------------------
    As it is I had to get those commands from someone in the netherlands who 
got them from Rockwell.
    In any case I don't see how these commands are fundamentally different from
the usual Hayes AT commands that are also normally handled by software but
which are also required to configure said software.

MW> This is NOT ascii data, but rather a complex bit image.

    I know that. I've been a certified electronic technician and engineering 
associate for over 15 years. Your not dealing with a chimp here. (no offense)

MW> All together, the class 1, class 2, t.4 and t.30 standards are covered MW>
in about 300 pages of VERY technical writing.

    I'm not talking about the complete specs. Just a list of command and 
parameters as with the AT commands. I don't need (though I do have) the entire 
spec on MNP to use the AT commands that deal with it do I?

MW> To write fax software you need ALL of this information.

    And to use FAX software you need a minimum of information, somthing like
the following:
-----------------------------
AT+FDCC=1,5,0,2,x,x,x,x 
                   |
        ^ ^ ^ ^    +------- ???
        | | | +- Page Length: 0=A4(297mm) 1=B4(364mm) 2=unlimited
        | | +--- Page Width : 0=1728 Pixels in 215mm (Current AmigaFax Limit)
        | +----- Bit Rate   : 0=2400 1=4800 2=7200 3=9600 4=12000 5=14400
        +------- Vert. Res. : 0=Normal(98 lpi) 1=Fine(196 lpi)

-----------------------------
    I still don't know what the last four parameters are but until I got the
first four I was unable to connect with any fax machine I called because the
software as it came was set for 14400 baud and 1.) I have the v.32 modem and
2.) One modem I was calling was an older 4800 baud. And the Supra FAX modem
would NOT fallback! Sounds like a bug to me.
    Also, if I don't know what the result codes mean how am I to determine what
the cause of a failure is?
    All this could easily fit on a page or two in the manual so their really is
no excuse.



Msg#:  343 *MODEM*
05-31-92 23:02:38
From: MARK WHITE
  To: MICHAEL WALTERS
Subj: REPLY TO MSG# 278 (SUPRA FAX COMMAND SET)
You are using the ONLY package I have run accross on the Mac, PC, Unix, Amiga,
and ST in which you had to enter a config string for setting up the fax
software.  (Over 20 fax packages.)  It is the software author who needs to give
you the correct string.  The correct string IS VERY software dependant.  Also,
while there are established standards (class 1 or 2), especially class 2 is
still in a state of flux.  Any docs we put in the manual on class 2 would be
instantly outdated as soon as class 2.0 was accepted.  (The final changes were
sent out for hopefully the final ballot the first week of March.  We are trying
to find out what the results were.)  
 
As far as the problem switching down to 4800, either this is a problem with the
software or with the current ROMs.  The current ROMs have a number of problems
working correctly with class 2 software.  The new ROMS, which will be available
in 2 weeks, resolve all known class 2 problems.    Again you are incorrect that
all you would need are the error codes and you would know what the problem is.
The error codes that are sent back are generally only useful if you understand
the t.4 and t.30 docs as they are refering to information and concepts that are
presented in those docs.  Ex. "NoRspons - No responce to DIS", "DCN err", or my
favorite "FailedTR - Failed to train"  Which means that there was a problem
changing to a lower baud rate, but why, one side or the other or software?  It
turns out that this particular problem I ran up against while testing was due
to a number of older fax machines not replying correctly after receiving a
page. 
 
Writing fax software is not trivial.  There are a number of different fax chip
manufactores who do things slightly differently.  There are a number of fax
machine quirks that must be known, all in all, it is not simple.  Correctly
written software does not require you to know ANYTHING about these standards,
all it needs to do is know what standard it supports, Sierra, Exar, Class 1,
Class 2. 
 


Msg#:  279 *MODEM*
05-28-92 02:33:16
From: MICHAEL WALTERS
  To: MIKE DAHMS (Rcvd)
Subj: REPLY TO MSG# 170 (SUPRA FAX COMMAND SET)
MD> I'M with you Michelle, Although I use the modem for bbs MD> purposes, I had
the idea in mind that the FAX commands MD> would have at least been included in
the manual. onsumors as little as possible on the premise that we're all nearly
brain dead and any information we may be given would result in injering
ourselvs.
    Fact is, some of us actually do know how to set the clock on our VCR and if
given a minimum of information we might just be able to solve problems ourselvs
and take some of the burden off survice reps.


Msg#:  280 *MODEM*
05-28-92 02:36:12
From: MICHAEL WALTERS
  To: MIKE DAHMS (Rcvd)
Subj: REPLY TO MSG# 170 (SUPRA FAX COMMAND SET)
MD> I'M with you Michelle, Although I use the modem for bbs MD> purposes, I had
the idea in mind that the FAX commands MD> would have at least been included in
the manual.

    Thanks. Since I posted that I was told that there's a lamentable trend in
the electronics industry to tell us consumors as little as possible on the
premise that we're all nearly brain dead and any information we may be given 
would result in injering ourselvs.
    Fact is, some of us actually do know how to set the clock on our VCR and if
given a minimum of information we might just be able to solve problems ourselvs
and take some of the burden off survice reps.

MD> other then not beinmg able to use the FAX function I MD> like the modem...

    Same here. Aside from the SMT LM386 audio amp with the tacked on 10uf cap
and that tiny speaker taped to the top of an IC I think it's the best
engineered peice of equipment I've seen in a long time and ever since my first
2400baud supra I've always liked the idea of that thick, one peice aluminum 
case that you could run over with a truck. Try that with just about any other
modem.
    Don't get me wrong, I may have complaints but just like democracy, it's the
best thing we've got.



Msg#:  287 *MODEM*
05-28-92 15:52:25
From: MICHAEL PAUL
  To: SCOTT LEE (Rcvd)
Subj: V.32BIS CONNECTIONS
Well, since I haven't called back yet on the 2400 line, I don't know.
 
Even funnier, I had to make this call from work since I can't connect to THIS
BBS since the weekend.  Other places, fine.  This one, I get 144, then 120,
then 3 on the LED display, then it hangs up.
 
Oh, I can't wait for the phone bill...


Msg#:  316 *MODEM*
05-29-92 13:29:29
From: PAUL BUTTERWORTH
  To: MIKE DAHMS (Rcvd)
Subj: REPLY TO MSG# 287 (V.32BIS CONNECTIONS)
Well running six modems I haven't fount any term yet to match the jrcomm 102a
that I run....the others may have more ...but jrcomm seems to be easy and bug
free!!!!


Msg#:  356 *MODEM*
06-01-92 15:40:18
From: MICHAEL PAUL
  To: MIKE DAHMS (Rcvd)
Subj: REPLY TO MSG# 316 (V.32BIS CONNECTIONS)
Another BBS number.  Just what I'm looking for.
 
No success getting through from home lately.  Last night this modem (or its
twin) "answered" but I got no connect.  If I can't get through here, I think
I'll have to rethink using the main serial port.  I had been using my 2232
serial card, but when throughputs on 500's were 2000 cps and I'd seen 1050 ONCE
with an AdSpeed accelerator, I figured something needed changing.
 
I'm using an init string of AT&F2S8=1S0=0 (I had problems with the modem
misdialing, so I slowed it down with commas like 1-901,353,5278, and set S8=1
so the pause was 1 second.)  Other BBS's seem to work, but not this one.  I'm
far from concerned YET, but if Supra has a setup pamphlet that has been
verified to get people 2000 cps downloads off Amiga 2000's I really want to
read it.
 
Later...


Msg#:  290 *MODEM*
05-28-92 16:48:00
From: SYSOP
  To: CHUCK (Rcvd)
Subj: ROM UPGRADE
Chuck,  Please leave me your full name and address here, and I will put you on
the list. [Nathan]  Supra Technical Support


Msg#:  322 *MODEM*
05-29-92 22:35:11
From: CHUCK BERTOLINO
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 290 (ROM UPGRADE)
Mname and address per your request. Chuck Bertolino 3224 Chicago  St.  San
Diego, CA 92117

Thanks


Msg#:  442 *MODEM*
06-03-92 13:08:49
From: DARREK KAY
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 290 (ROM UPGRADE)
Make sure that I'm on the list. Darrek Kay 147 Sackett Hall Corvallis, OR
97331-1501 but please ship to: 906 N.E. Hood St. Hillsboro, OR 97124

Darrek Kay (503)737-9410




Msg#:  457 *MODEM*
06-03-92 22:04:07
From: STEVE DRESSLER
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 290 (ROM UPGRADE)
Please add me to the list as well
 
 6324 South 114 East Ave,
 Broken Arrow, Ok. 74012
 
 Is this a free upgrade?  


Msg#:  599 *MODEM*
06-09-92 08:26:00
From: SYSOP
  To: CHUCK BERTOLINO (Rcvd)
Subj: REPLY TO MSG# 322 (ROM UPGRADE)
I have put your name on the list.  It is simply to be sure that you will
receive the upgrade.  We have finalized plans for the upgrade.  It will be
shipped out automatically to all registered users free of charge.  It will be
sent starting in mid July. [Nathan]  Supra Technical Support


Msg#:  600 *MODEM*
06-09-92 08:30:38
From: SYSOP
  To: DARREK KAY (Rcvd)
Subj: REPLY TO MSG# 442 (ROM UPGRADE)
I have put your name on the list.  It is simply to be sure that the upgrade
will be shipped to you.  We will start shipping in mid July.  It will be free
of charge. [Nathan]  Supra Technical Support


Msg#:  601 *MODEM*
06-09-92 08:31:53
From: SYSOP
  To: STEVE DRESSLER (Rcvd)
Subj: REPLY TO MSG# 457 (ROM UPGRADE)
Yes, this is a free upgrade. Supra Corp


Msg#:  684 *MODEM*
06-12-92 00:42:10
From: SCOTT PIERCY
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 600 (ROM UPGRADE)
Hiya! I sent in my registration card but forgot to write the darn serial number
on it! :-( (yes, call me stupid). The Serial number is 14e 900001 Here's my
address too! ;-) Scott Piercy 112 Rosemary Rd. Spartanburg, S.C.29301

Hiy

.


Msg#: 1095 *MODEM*
06-22-92 09:54:41
From: SYSOP
  To: CHUCK BERTOLINO
Subj: REPLY TO MSG# 322 (ROM UPGRADE)
Chuck, You're on the list. [Nathan]


Msg#: 1304 *MODEM*
06-26-92 15:01:06
From: GEORGE RICHARDSON
  To: SYSOP
Subj: REPLY TO MSG# 599 (ROM UPGRADE)
Hello Guys,
  I don't see me name in the card file, but it should be showing up soon.  I
seem to be having the same problems as everyone else, FAX don't work but the
rest of the modem is doing great.  I understand that the new ROMs will fix the
FAX problems.  Put me on the list ASAP, as the FAX capability was the reason I
bought the modem in the first place.
                          George Richardson
                          3750 Davis Ford Road
                          Maryville, TN 37804
                          (615)982-3881


Msg#:  414 *MODEM*
06-03-92 00:07:55
From: TIM HARRIS
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
I would also like some info on the rom upgrade.  Is it possible for me to get
it directly from you guys?  I work across the street at LBCC so it would be
most convienient for me to walk over there at lunch.  Our department(computer
services) also has 6 of these modems and have had some trouble connecting at
14.4 with other supras(namely mine :( ).  If you could call me at work with a
reply it would be greatly appreciated(8am-5pm)    work# 967-6506 ask for Tim 
Tim Harris


Msg#:  418 *MODEM*
06-03-92 02:51:53
From: ELVIN EMERY
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Put me on the list also.  Elvin E. Emery 8724 Raven Ave.   OKC OK 73132



Msg#:  419 *MODEM*
06-03-92 06:27:13
From: KERRY COLE
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Put me on the ROM list-----  Kerry C 3901 W. 141st Drive, Leawood, Kans 66224.




Msg#:  444 *MODEM*
06-03-92 15:09:37
From: GENE STEINBERG
  To: TIM HARRIS (Rcvd)
Subj: REPLY TO MSG# 414 (ROM UPGRADE)
Yes, put me on the list for the ROMS too (do you send a tool with it?): Gene
Steinberg, 422 Westgate Drive, Edison, NJ 08820-1172. Any AOL users out there:
You can find me online as AFA GeneS. I hang out in the Mac Operating Systems
Forum. Peace, Gene


Msg#:  453 *MODEM*
06-03-92 20:51:23
From: BOB SHATTLER
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Add my name to the rom update listing: Bob Shattler 13522 Wake Ave. Irvine, Ca.
92714


Msg#:  473 *MODEM*
06-04-92 20:09:59
From: JAMES HUSSIERE
  To: TIM HARRIS (Rcvd)
Subj: REPLY TO MSG# 414 (ROM UPGRADE)
If you could add me to the ROM upgrade list...
 
James A. Hussiere, Star Route Box 160, Poland Spring, ME 04274
 
(Even though I'm in New York, my mail can be most reliabily sent to Maine.)


Msg#:  485 *MODEM*
06-05-92 11:46:55
From: KIRK BLUM
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Hello, I just received my SupraFAX v.32bis serial #14e900001 and would liketo
be put on the ROM upgrade list.  Kirk Blum 1844 Rosswood Dr. San Jose, CA 95124
W-408-370-7979x315
    
Could Nathan call me about some problems I am experiencing with FAX and data
transmissions??  I'm having trouble at 9600 FAX transmissions (it get garbled
on the other end) and if I do a ^X such as to abort a download, the modem hangs
up.  Am I doing something drastically wrong??
  THX  Kirk


Msg#:  603 *MODEM*
06-09-92 08:34:27
From: SYSOP
  To: TIM HARRIS (Rcvd)
Subj: REPLY TO MSG# 414 (ROM UPGRADE)
I'll give you a call. [Nathan]  Supra Technical Support


Msg#:  605 *MODEM*
06-09-92 08:36:16
From: SYSOP
  To: ELVIN EMERY (Rcvd)
Subj: REPLY TO MSG# 418 (ROM UPGRADE)
You're on the list.  Please be sure to also send in your registration card.  It
will be shipped out fre of charge to all registered users, starting mid July. 
[Nathan]  Supra Technical Support


Msg#:  606 *MODEM*
06-09-92 08:41:03
From: SYSOP
  To: KERRY COLE (Rcvd)
Subj: REPLY TO MSG# 419 (ROM UPGRADE)
OK.  You're on the list.  It is simply to be sure that you receive the upgrade.
We will be sending the upgrade free of charge to all registered users.  It
should start shipping mid July. [Nathan]  Supra Technical Support


Msg#:  607 *MODEM*
06-09-92 08:44:27
From: SYSOP
  To: KIRK BLUM (Rcvd)
Subj: REPLY TO MSG# 485 (ROM UPGRADE)
I'll give you a call. [Nathan]


Msg#:  787 *MODEM*
06-14-92 21:45:44
From: GAUTHAM MALLAMPATI
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
please place my name on the list gautham mallampati, 500 w. university pky apt
5r, balto md 21210


Msg#:  931 *MODEM*
06-18-92 00:05:39
From: BRIAN COLLIER
  To: CHUCK (Rcvd)
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
Please add me to the list for receiving a ROM upgrade for the Supra V.32bis
modem. My serial number is: 14E 012513. I would also like to receive
information on the voice mail/call I.D. upgrade. Thanks
 
Address: Brian B. Collier
         11131 Poachers Run
         Chesterfield, VA 23832
 
Phone: (804)744-7872


Msg#: 1094 *MODEM*
06-22-92 09:53:18
From: SYSOP
  To: CHUCK
Subj: REPLY TO MSG# 160 (ROM UPGRADE)
We will offer caller I.D and voice recognition as an upgrade this Fall.  I
don't have an exact date. [Nathan]  Supra Technical Support


Msg#: 1096 *MODEM*
06-22-92 09:58:07
From: SYSOP
  To: TIM HARRIS
Subj: REPLY TO MSG# 414 (ROM UPGRADE)
Tim, We'll have the new ROMs available in mid-July.  If you must have them now,
we can give them to you for $14.95 each set.  It's worth the wait until July,
as those chips will also have fall forward capability.  [Nathan]  Supra
Technical Support


Msg#:  292 *MODEM*
05-28-92 17:28:32
From: WHITNEY QUESENBERY
  To: SUPRA
Subj: ANSWER TO MY QUESTION
I left a question here a few days ago, with no reply. I'm tring to figure out
why my FAX machine gets a busy signal every time I boot my computer with new
Supra V32bis modem.Doesn't happen if I turn the modem off and on. Never used to
happen with my old modem. The modem is not set to AutoAnswer - is it polling
the line? How can I make it stop?


Msg#:  293 *MODEM*
05-28-92 18:53:40
From: MARY PINCKARD
  To: SYSOP (Rcvd)
Subj: TRADE-INS
I am considering buying the v32bis at the sysop price.  I may have d/l'ed this
information already and not read it yet, but is there a trade-in on the old
Supra modems?  I currently have a Supra Modem 2400.  If so, how much?
 
Btw, I like this BBS software *MUCH* better. :-)
 
Mary Pinckard


Msg#:  434 *MODEM*
06-03-92 12:24:52
From: SYSOP
  To: MARY PINCKARD
Subj: REPLY TO MSG# 293 (TRADE-INS)
The sysop deal is simply a stand alone modem.  There is no trade in policy with
it.  However, we do have a trade in policy.  You can receive approximately $100
for your old modem.  That is, a credit against the full price of the new V.32
or V.32bis modem. [Nathan]  Supra Technical Support


Msg#:  301 *MODEM*
05-29-92 04:49:00
From: OYVIND FREDRIKSEN
  To: TECH SUPPORT
Subj: MODEM-TROUBLE
Dear Sirs,


Msg#:  304 *MODEM*
05-29-92 10:14:23
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: BUG WHILE PULSE DIALING
Try resetting the modem with (ATZ) and then re-dial. [Nathan]  Supra Tehnical
Support


Msg#:  305 *MODEM*
05-29-92 10:16:17
From: SYSOP
  To: MIKE DAHMS (Rcvd)
Subj: ROM UPGRADES
Mike, We will be contacting you about future upgrades, including the one that
will be ready in about 3 to 4 weeks. [Nathan]  Supra Technical Support


Msg#:  306 *MODEM*
05-29-92 10:17:23
From: SYSOP
  To: DEWEY E HYLTON
Subj: REPLY TO MSG# 305 (ROM UPGRADES)
We will contact you about future upgrades, providing you sent in your
registration card. [Nathan]  Supra Technical Support


Msg#:  510 *MODEM*
06-06-92 13:18:07
From: MIKE DAHMS
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 305 (ROM UPGRADES)
Thanks Nathan...will be looking forward to it. 


Msg#:  869 *MODEM*
06-16-92 09:22:10
From: SYSOP
  To: MIKE DAHMS
Subj: REPLY TO MSG# 510 (ROM UPGRADES)
Mike, Just a note: We will send the new ROMs to all registered owners of the
V.32 and V.32bis in mid July. [Nathan]


Msg#:  307 *MODEM*
05-29-92 10:18:21
From: SYSOP
  To: RICHARD EINHORN
Subj: ROM UPGRADE
OK.  We will be contacting you if you have sent in your registration card. 
[Nathan]  Supra Technical Support.


Msg#:  308 *MODEM*
05-29-92 10:21:53
From: SYSOP
  To: GERGELY J. TAPOLYAI (Rcvd)
Subj: &T
Sorry for the delay in responding.  You need to set the modem to 9600 and &Q0.
The whole command is (AT N S37=9 &Q0)  Then the &T test command will work. 
[Nathan]  Supra Technical Support


Msg#:  310 *MODEM*
05-29-92 10:33:45
From: CHARLES KUTTNER
  To: MARK WHITE (Rcvd)
Subj: ROM UPGRADE
Mark, I hope all is well in your world. Stan Roach mentioned a couple of months
ago that the Supra Fax Modem (my ser. no. is 817883) is to be getting some type
of ROM upgrade. You folks have already replaced the resistor or whatever that
mod was. I am happy with the modem, altho I occasionally can't successfully fax
to someone. You have been great about sending software upgrades.
  Anyway, is this upgrade in the works? Also, Stan mentioned that you guys were
soon to come out with an accelerator for a Mac SE. My wife may be in the market
for one. When should I pull my checkbook out of my pocket? [or do you need any
Beta testers???]
  Best regards...feel free to leave me a reply here, or call my office in
Albany, 928-1678. Peace.


Msg#:  344 *MODEM*
05-31-92 23:10:30
From: MARK WHITE
  To: CHARLES KUTTNER (Rcvd)
Subj: REPLY TO MSG# 310 (ROM UPGRADE)
Well.....it turns out that STF has not implemented what is needed to use the
fixed ROMs, so the new ROMS will effectivly only add MNP10.  But don't worry,
we are sending out STF's class 1 software (v2.2) which allows both manual send
and call grouping.  We have typed in all of our 2400 Mac fax registration
cards, so we are just about ready to do an update mailing to those customers.


Msg#:  477 *MODEM*
06-04-92 22:05:32
From: CHARLES KUTTNER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 344 (ROM UPGRADE)
Thanks, Mark. I see all the nasty mail directed at you about the new modem's
glitches, and I see great opportunity for stress intervention!
 I, for one, appreciate you and the rest of tech support.


Msg#:  326 *MODEM*
05-30-92 00:07:50
From: LEON WRIGHT
  To: SYSOP (Rcvd)
Subj: FAX
 I am currently experiencing a problem with my SupraFAXModem, It seems that
using the fax software that was shipped with it, it can connect to a normal fax
machine and either send or receive. But when connecting to a Fax/modem it can
only receive. I am also experiencing a problem with the fax software loseing
pages it will take the odd pages of a fax but lose the even pages. I am using
FaxTalk+ software. I would appreciate any help with these problems. 


Msg#:  328 *MODEM*
05-30-92 13:46:29
From: DAVID SMITH
  To: TECH SUPPORT
Subj: FAX MODE AND RESET ON DTR DROP
I've been playing with the my V.32bis Supra FAX modem and I've noticed that if
I put the modem into FAX mode (AT+FCLASS=2) it no longer resets when DTR is
dropped.  Since I have this hooked up to a Unix system and I use it as my
dial-in line, it's important that it resets back to a known state when after a
FAX is sent, even if the FAX software or the system crashes in the middle.  Is
ignoring DTR in FAX mode intentional or is this a bug that will be fixed in
another release of the ROMS?Dave Smith (619)455-2529 (work)




Msg#:  347 *MODEM*
05-31-92 23:27:35
From: MARK WHITE
  To: DAVID SMITH
Subj: REPLY TO MSG# 328 (FAX MODE AND RESET ON DTR DROP)
The fax modem is working correctly, per the CCITT standard.  I have some more
information on this, but I will need to dig it up.
  
Class 2 spec calls for the modem NOT to hangup on toggle of DTR.)


Msg#:  719 *MODEM*
06-12-92 23:40:44
From: DAVE SMITH
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 347 (FAX MODE AND RESET ON DTR DROP)
Ahem...I've been playing with the modem a bit (my class 2 spec is in the mail -
EIA wants a fortune for the damn things) and I've discovered a couple of
things.  One, the auto modem determination is broken (AT+FAA=1) - it comes in
FAX mode the first time some one dials in then it won't answer in modem mode.
However, the second time some one dials in it answers appropriately.  More
interesting, though, is that the Supra will respond to DTR and reset itself
after it has been  called once.  So, which is the correct behavior?  Since it
responds to DTR sometimes and not others one of the two must be a bug.  DO the 
new modems fix this behavior?  (BTW The class 1 spec (which I have in my hot
little hands) makes no mention of DTR.  Somehow I doubt the class 2 spec does
either) Dave Smith


Msg#:  738 *MODEM*
06-13-92 11:11:28
From: MARK WHITE
  To: DAVE SMITH (Rcvd)
Subj: REPLY TO MSG# 719 (FAX MODE AND RESET ON DTR DROP)
What vers of our ROMs are you using (AT I3).  Depending on the ROM vers as to
how well FAA works.  The older vers work better.  That is correct, DTR has not
been doced in the Class 1 or 2 specs.  We have just implemented it as &D2 works
on the data side.  But this is not yet avail, it will be mid-july.
 \
Mark - Supra Tech Support


Msg#:  331 *MODEM*
05-30-92 19:35:01
From: KEVIN O'CONNOR
  To: SYSOP (Rcvd)
Subj: V.32BIS PROBLEMS
The following is a list of bugs and problems I've encountered while using your
V32bis SupraFaxModem.
 
1. The W1 call progress setting does not work. When I have the W1 setting 
active, all I get is a CONNECT 38400 (which is the modem-computer speed). I'm
using Telix 3.15, with the following Telix settings: XON/XOFF           Off 
DSR/DTR            Off CTS/RTS            On Auto Baud Detect   Off
 
My modem has the following settings:
 
ACTIVE PROFILE: B0 E1 L2 M1 N1 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S25:005 S26:001 S36:004 S37:000
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255 
 
2. The modem seems to be incompatible with the modems on Rusty & Edie's BBS. To
try for yourself, dial 1-216-726-3589. These are V.32bis modems. I also have
similar problems connecting to your BBS. After getting connected to Rusty &
Edie's, I get just a CONNECT 38400 (even with the W1 setting active) and then a
couple of screens of garbage before the connection is lost. The modem displays
144 and CD. I get the same thing when calling the Supra BBS except that the
garbage is a consistent ~? pattern.
 
3. The dump of the current settings (AT&V) does NOT include many of the 
settings such as the % and \ settings. This makes debugging very difficult.
 
4. What does the &G command do? It's displayed by &V, but not documented.
 
5. Some codes on the modem display are not documented anywhere.
 
6. The *H command just returns an error.
 
7. Why isn't there a \J command? Is the baud rate always locked?
 
8. The only modem test commands that don't produce an ERROR response are &T4
and &T5. All others produce an immediate ERROR result.
 
9. The reference card documents the range of the S37 register as 0-6, but the
reference manual lists 1,5,6,8,9,10,11, and 12 as valid values. Also, the
refenence manual documents the range for this register as 0-7.
 
This is from just one day of playing with the modem. I'm very dissapointed in
the performance in the above areas. I beta tested a modem for another 
manufacturer and in a lot of ways their first Beta was further along than this
modem. I hope these problems are my fault, especialy number 2. I'd like to be
able to use it, but all it gives me now are lots of 10s long distance calls
with an occasional good connection. If you need any more details on any of the
problems you can reach me during the day at (317) 254-4545 ext. 4589 or during
the evening at (317) 253-8733.
 


Msg#:  348 *MODEM*
05-31-92 23:55:28
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 331 (V.32BIS PROBLEMS)
1.  The W1 command does work.  If it is not working correctly for you,     then
somehow the modem is being reset by Telix.  How are you setting     the modem
to the W1 command?  After doing a AT W1[CR], do a ATDT xxx,     DO NOT let
Telix dial for you, this will show that it is working     correctly.
 
2.  The problem is due to line noise.  You can set the modem for 9600 and
it will most likely work.  (AT NS37=9[CR])  Please see V32_Q&A.TXT in     the
MODEM area for more information.  Shortly, we will have a new ROM     which
implements the OPTIONAL feature of v32bis of initiating a fall     back on bad
phone lines.
 
3.  There is only so much information that can be displayed on one 24x80
     screen.  To display all the parameters would require more than one s
    screen, (remember Active, Stored 1, Stored 2 for a total of 20 lines
already.)
 
5.  What display codes are not documented?
 
6.  The *H command is for MNP10, which is currently not implemented yet.
Please remember, the manual was written before the modem was ready to     ship,
so there are a few minor areas that are incorretly doced.
 
7.  What is thej \J command suppose to do?
 
8.  The &T commands are not correctly doced.  They do work, but you must
set the modem up correctly.  I do not have the info right in front of     me.


Msg#:  359 *MODEM*
06-01-92 18:31:42
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 348 (V.32BIS PROBLEMS)
I've narrowed down the W1 problem. I get the full response in W1 mode when the
\N3 mode is active. When set to \N4 or \N2, all that comes back is a 'CONNECT
n' where n is the DTE speed. Yes I did test this all interactivly by typing AT
commands, including dialing.
 
I can't believe that my 14.4 problems are due to line noise. I can't reliably
connect to an modem at 14.4. If I'm in the W1 and \N3 modes, I see CARRIER
14400, and then lots of garbage. If I look carefully at the garbage, I can make
out the rest of the response which includes PROTOCOL: NONE. I know the modem at
the other end has LAPM and MNP. I assume your modem on this BBS is also working
in reliable mode. It appears that my modem is not detecting that reliable mode
is available, but the other side is. Are you telling me this is caused by line
noise? How will the new ROM fix this, I assume you would have to get some sort 
of connection before you could tell the other modem to fall back. Also, if I
set S37=9 and N0, I still get garbage when calling Rusty and Edie's
(216-726-3589). Same result code (including PROTOCOL: NONE). The modem is
incorrectly determining that it does not have a reliable connection. I can
throw my Everex V.32 in and get a 9600, LAPM connection over and over again.
 
As for the AT&V, I think the seeing all the settings is much more important
than worrying about them scrolling off a 25 line screen. Maybe you should add
another command that displays the rest of the settings, such as AT&V1 and AT&V2
etc. Better yet, use those commands to display the stored settings. Either way,
there should be some way to inquire what these settings are. It must be hell
for your tech support.
 
I've seen two status codes that I couldn't find in the manual or reference. I
didn't have anything to write with at the time, so I can't tell you what they
were. If I see them again, I'll write them down and report them here.
 
The \J command tells the modem to lock the DTE rate at the current speed. This
is as opposed to adjusting the rate to match the carrier.
 
I've come across a couple new things: There seems to be a difference between N1
S37=0 and N0 S37=0. Both settings should connect at the highest speed possible.
When I call the local Compuserve 9600 baud line (317) xxx-xxxx I get no carrier
with the N0 S37=0 mode, but I get a 96 connection with the N1 S37=0 mode.
 
The speaker sound is poor for the remote end. You have to turn it up really 
loud to listen to the call progress, and then you get blasted by the local 
sound of the modem dialing and handshaking.
 
I can be reached in the daytime at (317) 254-4545 ext 4589 and in the evening
at (317) 253-8733


Msg#:  424 *MODEM*
06-03-92 11:02:19
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 348 (V.32BIS PROBLEMS)
Well, thanks to another user on this BBS, I've got my Supra talking 14.4 to
every modem I've tried so far. The solution was to set &Q9, which is yet
another undocumented AT command. Now that I can reliably connect at 14.4
(approx 1690 cps downloads), are you still going to tell me that the reason I
can't connect with the documented setting (&Q5) is line noise? This is a BUG!!!
How many people are having this problem and just getting blown off by you guys
under the excuse of line noise!
 
I've got mixed feelings about this modem. In most ways the quality looks really
good. But the tech support isn't that great. I've no idea what the voice
support is like, I've never got anything but a busy signal on the tech support
line.
 
I hope you guys do more than add fallback to the new ROM. Maybe new docs would
be a good idea to.
 
By the way, when will the caller id upgrade be available? What for will it take
(ROM upgrade, hardware upgrade etc)?


Msg#:  493 *MODEM*
06-05-92 19:37:07
From: CHUCK BERTOLINO
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 424 (V.32BIS PROBLEMS)
Kevin,
 
I share your frustrations, and thanks for the info on the &Q9, if that solves
the problem, I too will leave a nasty note about being shined with that line
noise excuse....I know the lines I make connections on aren't that
noisy...........I can't believe this excuse!
 


Msg#:  508 *MODEM*
06-06-92 10:50:34
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 424 (V.32BIS PROBLEMS)
1.  &Q9 not documented
   &Q9 is documented in the manual, but not on the reference card.
 
2.  Since I can make 14.4 connections with &Q9, Supra Tech support is     wrong
about the line noise problems.
 
A.  This is incorrect.  What you are doing is cutting the amount of time     of
the negotiation process.  During the negotiation process, the line     quality
is being constantly checked and recorded.  At the end of the     process, if to
much line noise is recorded, the process is started     over again.  (This is a
simplified synopsis of what actually happens.)     This is why sometimes it can
take 40-60 seconds for the modem to     connect at 14.4.  Another aspect of
this process is that this is all      done at 4800, then the baud is jumped to
14.4 and the modems tell you     that they have connected at 14.4.  BUT if when
the modems jump to 14.4     and one of those modems now is seeing a poor line,
it will then almost     immediatly drop to a lower rate.  (12K,9.6K,7.2K etc.).
 
3.  "But the tech support isn't that great"
 
A.  We do not start out knowing everything about a subject.  Plus MUCH of
the knowledge needed to accurately answer these type of technical     questions
is NOT documented or documented incorrectly.  They only way     to correctly
answer these questions is to carry on intellegent     discussions, test, read,
test some more... and so on until the correct     answers are arrived at.  At
times we will not give out accurate     information, or we have the correct
information, but not enough     background info to accuratly explain it.  But
we are constantly     learning; learning the correct info and the best way to
explain highly     technical information to everyone, the beginner and the
expert.  We     pride ourselves on constantly improving and not being just a
static     technical support.
 
Mark Supra Tech Support


Msg#:  512 *MODEM*
06-06-92 13:50:53
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 508 (V.32BIS PROBLEMS)
Sorry, I didn't check the manual (just the ref card) before concluding the &Q9
command was undocumented.
 
Negotiation time aside, the end result is still the same - I ca get a true 14.4
connection with V.42bis with &Q9 and not with &Q5. Why is this. Is it the line
quality that causes &Q5 decide not to use V.42 or V.42bis when the other modem
is trying to use it?
 
I'm not sure if you saw one of my previous messages (it got no replies), but
when this modem fails to connect with &Q5, I get CARRIER 14400, followed by
garbage. Whithin the garbage, I can always piece together the words PROTOCOL:
NONE, and I know the other modem has V.42bis. It looks to me like the Supra is
incorrectly determining that the PROTOCOL is NONE. Of course, if the other
modem is trying to communicate with V.42bis, this would explain the garbage and
swift disconnet from the other side.


Msg#:  550 *MODEM*
06-07-92 22:50:08
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 512 (V.32BIS PROBLEMS)
I am not sure why, but I am certain that once you get the new ROM that you will
see the problems disappear.  Rockwell has fixed several slight connection
problems.  This could also explain the problem.  Whatever, I am certain that
the new ROM will make things work much better.
 
Mark Supra Tech Support


Msg#:  587 *MODEM*
06-08-92 22:22:04
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 550 (V.32BIS PROBLEMS)
I'm looking forward to the new ROM if you think it will correct connection
problems. But, if all it does to correct them is fall back to a slower speed,
then that won't be good enough. As I said before, another brand of modem will
work on my lines at full speed.
 
It's not that I don't believe it will work, but none of the descriptions of
fixes in the new ROMs that I've read on this BBS have talked about improving
the connection and negotiation.
 
If it does fix it, then great. You've got one loyal user here. Would it be
possible for you to post a complete list of fixes here on the BBS?
 
If the ROM is going to take a long time to distribute, would you consider
putting a ROM image here for downloading for those that have the means to burn
their own ROMS?
 
One other question. Do you have any information on the Caller ID capabilities
of this modem? Will it be a ROM upgrade or additional hardware? What's the
planned availability?


Msg#:  655 *MODEM*
06-11-92 01:09:16
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 587 (V.32BIS PROBLEMS)
How do you know that another v32bis is working at 14.4K?  Just because the
connect message says that it is running at 14.4, does not mean that it truly
is.
 
We will be mailing the ROMs to all registered owners.  
 
The caller id will most likely be a rom update.
 
[Mark] Supra Tech Support


Msg#:  679 *MODEM*
06-11-92 20:54:38
From: KEVIN O'CONNOR
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 655 (V.32BIS PROBLEMS)
How do I know the connection was at 14.4? Because I got 1600 cps throughput on
a ZIPped file (according to DSZ Zmodem). I doubt I could get that at 96 or even
12.2! I thought I mentioned the CPS rate in my previous message. I guess not.
 
If it's not a design flaw in this modem, which it probably isn't since most the
other people on here aren't having this many problems, then maybe I just got a
bad modem?


Msg#:  734 *MODEM*
06-13-92 11:01:39
From: MARK WHITE
  To: KEVIN O'CONNOR (Rcvd)
Subj: REPLY TO MSG# 679 (V.32BIS PROBLEMS)
That is just my point.  It is very possible to get 1600 cps with a 12.2
connection.  At 14.4 you should be getting closer to 1800 cps.  Another factor
which can affect your cps is the type of computer and quality of phone lines.
The CPS can only give you an approx value.  Also, how do you know that it is
correctly calculating the CPS value.  Is it counting the actually bits or is it
calculating the value by assuming a non-error correction connection.
 
As far as other people not having problems and you are so thus it must be a
problem with your particular modem, that is an incorrect assumption.  The
problems you are having are very consistant with line noise.  
 
Mark - Supra Tech Support


Msg#:  334 *MODEM*
05-31-92 12:19:22
From: JAMES HUSSIERE
  To: SYSOP (Rcvd)
Subj: TEST MODE
Hello. I am a proud owner of a SupraFAXModem v32.bis, but I seem to be having a
few problems. I won't go into the ones already mentioned, but I do have one
that I haven't seen anyone else complain about.  Occassionally the modem throws
itself into a test mode (the display reads "TE") during a transfer.  I have no
clue if I'm sending something, or what.  Also, my serial number is 900001,
which I have been told is the same serial number of several of the first models
released.  Does this make a difference in my modem revision?

(I know, this sounds confusing.)
 
Later... James Hussiere
 
(And yes, my registration cardd has been sent in.)



Msg#:  349 *MODEM*
05-31-92 23:58:23
From: MARK WHITE
  To: JAMES HUSSIERE (Rcvd)
Subj: REPLY TO MSG# 334 (TEST MODE)
TE means "Transmit Error", you had some line hits during your transmission.  If
you are trying to find out what rev of the ROMs you have, do an AT I3[CR}.


Msg#:  399 *MODEM*
06-02-92 15:28:51
From: JAMES HUSSIERE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 349 (TEST MODE)
Thanks... I guess I was confused.  Is there any way of clearing the "TE" while
still on-line, salvaging the download, or do I need to hang up and start all
over?
 
I'll also look at the rom revision...


Msg#:  400 *MODEM*
06-02-92 15:39:20
From: JAMES HUSSIERE
  To: JAMES HUSSIERE (Rcvd)
Subj: REPLY TO MSG# 334 (TEST MODE)
Just got the ROM revision number... looks like it's an early one....
 
V1.000-C TR14-Jxxx-001 110
 
Or something like that.
 
Later...


Msg#:  462 *MODEM*
06-04-92 09:51:33
From: MARK WHITE
  To: JAMES HUSSIERE (Rcvd)
Subj: REPLY TO MSG# 399 (TEST MODE)
No, you can not clear the TE from the display.  Once the modem stops receiving
an error, it will clear the TE from display.


Msg#:  693 *MODEM*
06-12-92 09:17:56
From: SYSOP
  To: JAMES HUSSIERE (Rcvd)
Subj: REPLY TO MSG# 399 (TEST MODE)
The best solution is to step the modem down to a slower speed before dialing
numbers where you encounter transmit or receive errors.  The command to set to
9600 bps is AT N S37=9.  The new ROMs will automate this by initiating fall
back under noisy line conditions. [Nathan]  Supra Technical Support


Msg#:  889 *MODEM*
06-16-92 17:25:08
From: JAMES HUSSIERE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 693 (TEST MODE)
Thanks for the advise... it does seem kind of inconveniant to force a baud
change off line, but I'm very glad to hear that the new ROMs will (hopefully)
take care of my problems.
 
(Actually, I haven't had any trouble lately with transmit errors.)
 
I've sent in my warrenty card, but just in case... my address is:
 
James A. Hussiere, Star Route Box 160, Poland Spring, ME 04274
 
I actually live in New York, but I'm moving soon, and all of my mail can best
reach me at the Maine address.
 
The only other comment I have is my inability to log into certain Dual Standard
modems.  Not all,but most.  Probably due to configuration problems on their
end, but what puzzles me is that a friend of mine with a faster Amiga (a 3000
compaired to my 500) has NO problems connecting to the same HST Dual
Standard's.  Am I to believe that a faster CPU would also help me?
 
Again, thank you for your help. James.


Msg#:  363 *MODEM*
06-01-92 22:43:44
From: STEVE PEPIN
  To: TECH SUPPORT
Subj: LOCK UP
My problem is similar to msg #103with regards to the modem hanging.  I
regularly dial in to the GIF Shoppe in Burbank, Ca. I just bought a Supra
V.32bis modem and am generally happy with it.  The problem is when I log on to
a BBS at high speed (57600) everything is O.K. until I download.  The D/L works
fine, but when it's over, I can't do ANYTHING!  The modem doesn't send any data
at all!  All I can do is REBOOT.  I read the reply to msg #103 regarding an
upgrade available in a few weeks, that was 5/25/92, I believe.  Will I receive
that upgrade automatically, or do I have to request it personally?  Also, do I
need a 16550 UART I/O card to take full advantage of the V.32bis modem?  I have
a 486/33 AMI BABY VOYAGER motherboard which has the I/O on the M/Board which is
controlled through the VLSI chipset.  I am told by AMI thatit is a standard COM
port. With this processor speed, do I need to add a 16550 card?


Msg#:  368 *MODEM*
06-02-92 03:32:48
From: AL BLACKBURN
  To: ROBERT OTTKE
Subj: SUPRAFAX MODEM
Please put me on that upgrade list also...6703 La Salle St Tacoma Wash  
98499....


Msg#:  452 *MODEM*
06-03-92 20:49:51
From: BOB SHATTLER
  To: ROBERT OTTKE
Subj: REPLY TO MSG# 368 (SUPRAFAX MODEM)
What is this new ROM update about?  I have the Supra Fax v32bis 14400.  If
there is a ROM update for this modem what does it fix & how do I get it?


Msg#:  569 *MODEM*
06-08-92 12:48:10
From: JAN WILSON
  To: ROBERT OTTKE
Subj: REPLY TO MSG# 452 (SUPRAFAX MODEM)
I was looking for the WINSUPRA.ZIP file to fix the transmission bug in the use
of WinFax with the SupraFaxModem v.32bis. Do I understand you need a rom
upgrade? If so please put me on the list. If not, where can I find the file?
BTW, modem works great with Procomm Plus for Windows!
-- Jan Wilson, 2514 Palm Place Dr NE, Palm Bay, FL 32905-3965, (407) 984-5238
(voice) 728-2763 (fax, standalone).


Msg#:  586 *MODEM*
06-08-92 22:03:26
From: PROTEUS
  To: JAN WILSON
Subj: REPLY TO MSG# 569 (SUPRAFAX MODEM)
Hi JaIhave been unable to get my supra v.32bis to work properly iwith Procomm
for Windows.  Any suggestions?  I'm getting usaruart overruns and crc
errors...Help!!!




Msg#:  371 *MODEM*
06-02-92 07:17:16
From: JOHN BUNGARD
  To: MARK WHITE (Rcvd)
Subj: NEW ROM FOR 32BIS
Please put me on list for ROM upgrade for 32BIS modem My address is 8570 Katy
Fwy. # 116, Houston, Tx. 77024. My serial number of modem is 000858.



Msg#:  378 *MODEM*
06-02-92 08:31:41
From: SYSOP
  To: JIMMER (Rcvd)
Subj: UPGRADE
The upgrade addresses two issues: 1) It has a permanent fix for people having
problems with Winfax, especially with sending.  2) It allows the modem to send
the initialization signal for fallback.  It currently will fall back, but waits
for the signal.   [Nathan]  Supra Technical Support


Msg#:  382 *MODEM*
06-02-92 08:45:51
From: SYSOP
  To: DUANE DAVIS
Subj: MODEM ORDER
Duane,  Your modem will be shipped by the end of this week, or next week.
Sorry for the delay.


Msg#:  384 *MODEM*
06-02-92 08:54:54
From: SYSOP
  To: PAUL THEODOROPOULOS (Rcvd)
Subj: PROBLEMS WITH MY V32/BIS
Paul, I am still puzzled as to why you can not log on here at at least 4800.
If it works well on most other boards, then I will attribute this to our noisy
lines.Let me know if you have any problems, or if you have any more questions. 
[Nathan]  Supra Techncial Support


Msg#:  407 *MODEM*
06-02-92 18:53:28
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: CONNECTION AT 144
Hello!  I just recently received my Supra v.32bis and this is the first chane
Ihad to try connecting on your BBS at 144.  Everything seems to be working just
fine ( te full screen editor of this bbs is a little hard to get used to).I
tried connecting to the Qualitas BBS here in Washington, DC tonight and had
some trouble maintaining a 144 connection when I downloaded some messges.  I'm
using Qmodem 5.1 and had the software set up for a connection at 57600 and got
some line noise.   The subsequent downloadaafaile  anThe subsequent download
failed and when I reconnected at 9600 (software) 144 on the modem every thing
workd fine.  I think it was a combination of getting the software settings
right and then letting the modem do its job.  So far I think the Supra v.32bis
is a fine piece of equipment.  So long......

Mike PS...Ijust looked at the help screen so please forgive the messed up text
in this message.


Msg#:  806 *MODEM*
06-15-92 09:16:22
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 407 (CONNECTION AT 144)
Granted, this editor does take a little getting used to.  Try setting your
software to 19,200.  If you get good results with that, then try 38,400, etc. 
[Nathan]  Supra Tehnical Support


Msg#:  882 *MODEM*
06-16-92 12:12:56
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 806 (CONNECTION AT 144)
Thanks for the advice!  I'm using Unicom 3.0 at the moment with the software
set to 19200.  It looks like a good connection.  Do you know if any one from
Supra Sales has read my message about coming to washington dc to make a
presentation to the Capital Area SysOps group?  There is quite a bit of
interest in Supra's V.32bis modem and would be a great forum to promote your
modem for serious BBS usage.  Take care, talk to you later.....



Msg#: 1179 *MODEM*
06-24-92 10:03:33
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 882 (CONNECTION AT 144)
I have left the message with the Sales Manager.  He is out of town right now,
but he will get your message. [Nathan]  Supra Technical Support


Msg#: 1215 *MODEM*
06-25-92 04:47:56
From: MICHAEL L. LEE
  To: SYSOP
Subj: REPLY TO MSG# 1179 (CONNECTION AT 144)
Good morning!  Look forward to hearing from your sales manager.  Have a
successful day!  Talk to you later......  PS: My office phone # is
202-267-3321/ home 703-791-5281 just in case the sales manager requires a
number to get in touch with me.   Mike


Msg#:  411 *MODEM*
06-02-92 22:24:53
From: STEVE PEPIN
  To: SYSOP (Rcvd)
Subj: WELL?
I placed a message on the modem board and apparently it hasn't been read yet.
I still can't download at 57600 without locking up following the download.  Any
suggestions?
 
bye for now...


Msg#:  527 *MODEM*
06-06-92 22:00:44
From: BRIAN DHATT
  To: STEVE PEPIN (Rcvd)
Subj: REPLY TO MSG# 411 (WELL?)
If you have to reboot, then the problem is not in the modem but rather in the
software you are using.  Your modem can not lock up your computer, and a reboot
would not reset your modem either.


Msg#:  776 *MODEM*
06-14-92 14:34:24
From: STEVE PEPIN
  To: BRIAN DHATT (Rcvd)
Subj: REPLY TO MSG# 527 (WELL?)
You're right! I found out that the comm. prg. (QL2FAX) is no good with error
correcting protocols such as zmode, etc. I'm using QMODEM now with no problems.


Msg#:  420 *MODEM*
06-03-92 06:50:01
From: KERRY COLE
  To: TECH SUPPORT
Subj: S40 & SUPRA<->SUPRA

1. When I do a ATs40? I show 87 as the value, the book says 55 is the default
settings.  I am using the default settings.  Which is right? 2.  When I do a
AT\G0 S40 increases by 128.  No matter if I do another \G0-or- \G1, it remains
the same.  This must be a bug.  The only way I can change S40 is with adirect
write to the register.  Is this a bug?? 3.  I cannot connect with ANOTHER
Supra.  Is this a bug??





Msg#:  422 *MODEM*
06-03-92 10:01:21
From: JIMMER
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Can you put me on the list for the ROM upgrade when it starts shipping? SN
000934 Jim Delton 8630 S. Holbrook Tempe, Az 85284
  
Thanks


Msg#:  813 *MODEM*
06-15-92 09:36:36
From: SYSOP
  To: JIMMER (Rcvd)
Subj: REPLY TO MSG# 422 (ROM UPGRADE)
You will receive the new chip soon. Supra Technical Support


Msg#:  902 *MODEM*
06-17-92 07:51:17
From: JIMMER
  To: SYSOP
Subj: REPLY TO MSG# 813 (ROM UPGRADE)
Thanks.   I'll be watching for it.  I'm pretty satisfied with the modem in
spite of some of the problems that have popped up.  Supra miss-stepped in
getting ready for the onslaught of IBM-PC types when they failed to have this
BBS fully functioning before the modem hit the market.  I don't envy the
position tech support has been in.  Will the new ROM effectively replace ALL
the controlling parameters for the modem?  Or are the other chips that remain
that do something more then power conditining?


Msg#:  425 *MODEM*
06-03-92 11:42:46
From: JIM HEBERT
  To: SYSOP (Rcvd)
Subj: V.32BIS BUGS
Reporting the following bugs: 
 
1)  Give the modem command ATA(CR)
    The modem will evenutally negotiate a 300 baud connection with dial tone!
In some cases it disconnects shortly after reporting "Connect 300" on the
serialport and showing "CD" and "3" in the display. Other times it hangs in
there with its dialtone partner for quite a while. This has occurred with both
modems (first was returned because Cust. Ser. said this was a defect...)  This
is a problem in use as a server/host because wrong  numbers or hang-ups produce
"connect" reports and start sessions on the server... 
 
2)  Modem does not negotiate with Telebit T-1000 when answering. It negotiates
with Telebits when the Supra is the calling modem, but will not negotiate with
Telebit T-1000 when Supra is the answering modem. I realize that, given the
incredible number of settings for the Telebit, the problem may lie in the
T-1000, but the settings used permit it to connect to many other v.22bis
modems. It will not connect v.22bis with the Supra.   
 
Other than these, I have not had a problem with the modem.  I have seen it
transfer a file at 14,400 /v.42bis with a rate of 3,390 cps. This was on a file
"The_Wave.txt", which is designed, I believe, to exploit the data compression
capabilities of the v.42bis engine.  The DCE rate was limited to 38,400, so
this transfer rate is near the maximum expected.  
 
Please comment on the connecting-with-dialtone problem, as this is the most
serious hurdle to me buying any more....


Msg#:  427 *MODEM*
06-03-92 11:53:28
From: GEOFFREY LI
  To: SYSOP (Rcvd)
Subj: LINK MAIL AND PROBLEMS
Hello,
 
I would like to know if it is possible for me to link up all the mail in this
BBS.  Since I want to build a BBS in HK for Supra technical support, I think it
is much better if users here can directly send and receive mail from this BBS.
What kind of program will I need to do that?
 
Here are some problem I encountered when using Supra v32bis modem : 1) Bitfax
v3.07.07 cannot receive fax from other fax modem or fax machines.
   It can establish the link and receive some of the page.  The top half of
   each page is always omitted. 2) All AT command with prefix '-' cannot be
used.  E.g. AT-K1 will make the
   modem issue error.
 
In additional, is there any formal documentation about the fax function of 
Supra v32bis modem?  I want to develop some programs for it.
 
Thank you.
 
Regards, Geoffrey LI



Msg#:  443 *MODEM*
06-03-92 13:25:45
From: DARREK KAY
  To: SYSOP (Rcvd)
Subj: WINFAX & 14.4
How do you make WinFAX Pro use the 14.4 FAX send option?  That's one of the
reasons I bought the SupraFAXModem for in the first place!
 
Darrek Kay kayd@prism.cs.orst.edu (503)737-9410


Msg#:  447 *MODEM*
06-03-92 18:44:41
From: BRIAN EARGLE
  To: SYSOP (Rcvd)
Subj: SYSOP'S DEAL
How long does it usually take to get a V32bis Modem with the sysops deal? I he
.


Msg#:  824 *MODEM*
06-15-92 11:07:19
From: SYSOP
  To: BRIAN EARGLE
Subj: REPLY TO MSG# 447 (SYSOP'S DEAL)
Brian, It takes about a monthat the most, including the time it takes us to
verify your account. Supra Technical support


Msg#:  458 *MODEM*
06-03-92 22:08:04
From: STEVE DRESSLER
  To: JIMMER (Rcvd)
Subj: ...
Mr. Jummer,
 
 I have a friend of mine that lives in Tempe, he just got a new SupraFax 14400,
you might know him if you run a board or run around on other boards up there.
His name is Chris Houg. If you would, leave him a message in Tempe and ask him
to boot up dbridge and poll BitStream in Tulsa Fido 1:170/604
 
 Thanks


Msg#:  488 *MODEM*
06-05-92 14:50:01
From: JIMMER
  To: STEVE DRESSLER (Rcvd)
Subj: REPLY TO MSG# 458 (...)
I've been on quite a few BBS in town but don't recall the name of Chris Houg.
Of course he may be using a handle.  I'll pass the message on if I see his name
pop up.


Msg#:  460 *MODEM*
06-04-92 00:17:08
From: DAN GALPIN
  To: ALL
Subj: SUPRA V.32BIS QUESTIONS/PROBLEMS
I have been having some problems with my brand new Supra, and am wondering if
these are "normal" or not.
. Using ATS37=ANYTHING will not force the modem to connect at that speed. I was
only able to connect here because the modem correctly retrained to 12.0 k
fallback. Bulletin Boards where the line quality is too lousy for 14.4
connections cannot be called as the modem will not usually retrain. I have
never seen the modem connect to another v.32bis modem at anything other than
14.4 and 12.0 no matter how the modem was set with ATS37.
. Using +++ to place the modem into command mode seems to cause the modem to
drop carrier. I have had this explained as "the other modem is causing the
carrier drop" but the modem from another manufacturer a friend of mind has does
not exhibit this behavior connected to the same system. Perhaps the ROMs in
that modem inhibit the final + when it is sent into command mode keeping it
from happening. (This is pure speculation),. it is annoying to try to check the
line level and get a rousing NO CARRIER message.
. Other than these problems the modem seems to be fine. It cannot connect if
the line level is too noisy right now... because it always will try at 14.4.
. Help.  
-Dan


Msg#:  466 *MODEM*
06-04-92 12:40:08
From: MICHAEL L. LEE
  To: DAN GALPIN (Rcvd)
Subj: REPLY TO MSG# 460 (SUPRA V.32BIS QUESTIONS/PROBLEMS)
Hello, Dan.  I'm not sure that I cna help, but let me relate an experience I
had a couple of nights ago...I connected to a local board tthat has a high
speed modem.  I set my comm program for 57600 DCE and teh modem connected at
1400 and then I notice screen distortion, the kind you get with line noise.  I
attempted a download using zmodem and lost the connection.  I change the DCE
speed to 38400 and reconnected.  Stile got the screen distortion and again lost
the zmodem download.  I changed the DCE to 9600 and reconnected...no problems.
Each time I connected though, the supra v.32bis connected at 14400. You might
try different DCE sttings to see if you get a better connection.  I just use
the factory recommended settings AT&F2.  This setting workd finr for me.  Also
some comm programs handle highspeed modems better than others.  Good luck....



Msg#:  479 *MODEM*
06-05-92 00:35:44
From: DAN GALPIN
  To: DAN GALPIN (Rcvd)
Subj: REPLY TO MSG# 460 (SUPRA V.32BIS QUESTIONS/PROBLEMS)
Okay.. I realized that I may have not set atN to force the connection..
However, why does +++ always hang the modem?


Msg#:  528 *MODEM*
06-06-92 22:04:12
From: BRIAN DHATT
  To: DAN GALPIN
Subj: REPLY TO MSG# 460 (SUPRA V.32BIS QUESTIONS/PROBLEMS)
In addition to AT S37=<number>, you must issue a AT N.  


Msg#:  461 *MODEM*
06-04-92 09:12:34
From: JOHN HAUNTON
  To: SYSOP (Rcvd)
Subj: V.32BIS FAXMODEM
Help!  I cannot use the modem as a FAX, my software (BITFAX) reports that there
is no response from the modem.   I understand there is a fix (new EEPROM?) for
this problem.  Please send one to: Mr John Haunton, Polymer Laboratories Ltd,
The Technology Centre, Epinal Way, Loughborough, LEICS, L11 0QE, UK. As soon as
possible please.  I have also had a large amount of trouble trying to achive
reliable comms at more than 2400 baud between UK and USA.  Do you have any
experiance /suggestions for me.


Msg#:  826 *MODEM*
06-15-92 11:26:52
From: SYSOP
  To: JOHN HAUNTON
Subj: REPLY TO MSG# 461 (V.32BIS FAXMODEM)
John, I'll make sure that you receive the new ROM chips soon.  I haven't heard
of problems connecting overseas above 2400.  You need to set the modem to the
speed of the remote modem before you dial the number.  This cuts down on the
connect negotiation time.  If you're calling a 9600 bps modem, type (AT N S9).
OOOps! that is (AT N S37=9).  (Refer to the table on page 53 of the Reference
Manual).  If you have any more questions, please let me know. [Nathan]  Supra
Technical Support


Msg#:  465 *MODEM*
06-04-92 11:57:54
From: H>     D       D       DZW
  To: SUPRA TECHNICAL SUPPORT
Subj: FAXING W
I screwed up my subject.

I cannot get my v.32bis to send faxes with delrina winfax pro 2.0 i tried
downloading the winfax pro file from your bbs. Neither of the options (replace
mod file or send class I) worked for me. Do I have any other options?? My Name
is Mark A. Horton 629 Eastview Dr. Madison, Alabama 35758 (205) 876-5651 (205)
461-7584 (answering machine) Thanks
 




Msg#:  467 *MODEM*
06-04-92 12:56:24
From: ANDY STAHOWIAK
  To: SYSOP (Rcvd)
Subj: CLICKING
What command will stop the clicking or cycling? When I enter atdtxxxxxx it
picksup and I can hear the modem clicking or cycling back and forth?
Thanks...Andy


Msg#:  827 *MODEM*
06-15-92 11:29:47
From: SYSOP
  To: ANDY STAHOWIAK (Rcvd)
Subj: REPLY TO MSG# 467 (CLICKING)
Andy, Does the modem dial and connect ok?  When it dials, there is a selenoid
that clicks when it goes off hook, etc.  Is that click interfering with
something?  If its dialing and connecting fine, I wouldn't worry about it. 
[Nathan]  supra Technical support


Msg#:  850 *MODEM*
06-16-92 01:50:32
From: ANDY STAHOWIAK
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 827 (CLICKING)
Well, I guess it was my nram settings,everything a ok! just waiting for rom
updrade in july.....Thanks!! For an afforable high speed modem! Andy


Msg#: 1175 *MODEM*
06-24-92 09:56:15
From: SYSOP
  To: ANDY STAHOWIAK (Rcvd)
Subj: REPLY TO MSG# 850 (CLICKING)
Glad you like it. sysop


Msg#:  468 *MODEM*
06-04-92 13:10:57
From: DENVER ATWOOD
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
I have a SUPRA V.32bis serial number 14E 002265.  I have sent in my
registration card and would like the ROM upgrade.  My address is 5022 Mountain
View Parkway, Birmingham, AL 35244.  I have experienced the difficulty
connecting to other SUPRA's at greater than 9600, but I am generally pleased
with your product.  Thanks you. [A


Msg#:  828 *MODEM*
06-15-92 11:32:29
From: SYSOP
  To: DENVER ATWOOD (Rcvd)
Subj: REPLY TO MSG# 468 (ROM UPGRADE)
Denver, We'll send you the new ROMs very soon.  It will help connecting with
other Supra's by initiating fall back.  Please let me know if you have any more
questions. [Nathan]  Supra Technical Support


Msg#:  852 *MODEM*
06-16-92 05:57:44
From: DENVER ATWOOD
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 828 (ROM UPGRADE)
Thank you.  By the way, I have been using QLII for faxing and it seems that all
my outgoing faxes are reduced in size.  Is this a function of the software or
the modem?  Will a ROM upgrade fix it if the modem is the problem?  Otherwise I
have been very satisfied with my SUPRA.


Msg#: 1176 *MODEM*
06-24-92 09:57:38
From: SYSOP
  To: DENVER ATWOOD
Subj: REPLY TO MSG# 852 (ROM UPGRADE)
Make sure that in the configuration of the software, you have not selected
compress text.  It might need the latest ROM chips, which will be sent out in
mid-July. [Nathan]  Supra Technical Support


Msg#:  469 *MODEM*
06-04-92 13:36:22
From: PAUL MENARD
  To: SYSOP (Rcvd)
Subj: MODEM
I will give them a call. Thanks.


Msg#:  470 *MODEM*
06-04-92 14:02:26
From: RICHARD SAVAGE
  To: SYSOP (Rcvd)
Subj: SUPRA V32BIS UPDATES
HAS SUPRA DONE ANY UPDATES OF ROM CONCERNING FALL-FORWARD FALL-BACK FOR MODEMS.
I AM REGISTERED AND IF I HAVE TO GET ON WAITING LIST PLS DO SO NOW. ANY
SETTINGS WOULD BE APPREC. TNX


Msg#:  831 *MODEM*
06-15-92 11:38:56
From: SYSOP
  To: RICHARD SAVAGE (Rcvd)
Subj: REPLY TO MSG# 470 (SUPRA V32BIS UPDATES)
Richard, We will be sending out a ROM uprade which enables the Supra modem to
initiate fall back.  It will be sent out in mid-July to all registered owners,
free of charge.  If you would like to give me your address, I will make sure
that they are sent out to you ASAP. [Nathan]  Supra Technical Support


Msg#:  881 *MODEM*
06-16-92 11:59:05
From: RICK LOVDAHL
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 831 (SUPRA V32BIS UPDATES)
I sent in my warranty ca  but just in case, here's my particulars:
 
Richard H. Lovdahl - Lovdahl & Associates 330 Molino Avenue Long Beach, CA
90814-2341 (310) 433-8376 voice & fax SupraFAX modem v.32bis   SN# 14E 004784 
Thanks ...  Rick





Msg#: 1178 *MODEM*
06-24-92 10:01:29
From: SYSOP
  To: RICK LOVDAHL
Subj: REPLY TO MSG# 881 (SUPRA V32BIS UPDATES)
OK.  Your on the list to receive the new ROM chips. Supra Technical Support


Msg#:  476 *MODEM*
06-04-92 21:52:33
From: BERNARD JOHNSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADES
I called the tech supp

I cale I called the tech support t line over a month ago and 2 of the three
people I talked to refused to believe the problem with random "crashing" and
the third FINALLY agreed to send me new roms to fix the crashing.  I think it
is quite disrespectful to customers to not followup.  I have already
recommended several friends to NOT buy supra modems because of poor customer
relations.  We are about to buy a new modem at work also I I recommended
another brand to them also.

I would still appreciate my ROMS though.  I'm just tired of makeing phone calls
for no reason.  I sent in my registration card so you can find my address
there.  Maybe you can be more useful than the others I have talked to.

Thanks, Bernard Johnson




Msg#:  834 *MODEM*
06-15-92 11:50:35
From: SYSOP
  To: BERNARD JOHNSON
Subj: REPLY TO MSG# 476 (ROM UPGRADES)
Mr. Johnson, I apologize for the problems you have had in dealing with
Technical Support.  We do our best to provide good service.  Did you receive
the new ROM chips?  If not, please leave another message here with your
address, and I'll be sure that you get them.  If you would like a quicker
solution, please call our Tech Support line, explain the situation, and ask for
an exchange.  If you have any more questions, please let me know. [Nathan]
Supra Technical Support


Msg#:  480 *MODEM*
06-05-92 00:39:03
From: DAN GALPIN
  To: TECH SUPPORT
Subj: COMMAND MODE
Why does command mode (+++) cause the modem to disconnect? (even from this BBS)
is something wrong? Is there a setting I must change? Is it my term software?
. Also, what ROM upgrades will be offered.. when? and approx. how much? (I have
ROM revision E. Is this the newest?)
.
-Dan


Msg#:  484 *MODEM*
06-05-92 07:14:24
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSE DIAL PROBLEMS
This is the 5th time I write you this message. I got three answers, but they
were nonsense. I hope for your real help this time ! Now, my problem is as
follows: My new SupraFAXModem V32bis doesn't disconnect the phone, which i
connected to the phone's plug of the modem, while it is dialing in pulse mode.
While dialing in tone modem, the phone is correctly disconnected. This is not a
bug in my term software, as you meen! Please try it yourself. Neary every other
modem I know disconnects the phone, when the modem goes on hook state. Why
doesn't supra do that, when dialing in pulse mode. Is this a hardware bug or a
software bug? Will it be removed in the next ROM update, when ever it comes? 
Please try the problem by yourself and you will find that it is the modem,
which doesn't work correct while pulse dialing!!! Thanks for your answer.


Msg#:  855 *MODEM*
06-16-92 08:21:26
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 484 (PULSE DIAL PROBLEMS)
Donald, I apologize for any ambiguity.  There is a problem with your modem.
You need to contact our Technical Support number at (503) 967-2440, or write or
FAX me your phone number, or leave it here.  If you get me your number, I will
be glad to call you.  We will get a fix for this problem promptly.  If you have
any more questions, please let me know. [Nathan]  Supra Technical Support


Msg#:  901 *MODEM*
06-17-92 04:52:03
From: DONALD WATSON
  To: SYSOP
Subj: REPLY TO MSG# 855 (PULSE DIAL PROBLEMS)
OK, here is my telephone number: +49 821 664265 Please note that I call from
germany. Our time is 9 hours forward to your time! I would be glad to get your
calling, soon. Thanks.


Msg#:  490 *MODEM*
06-05-92 18:35:59
From: KIRK BLUM
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE LIST
Hello,  I left a previous message that I now realize was a reply to Chuck (?)
and I am not sure if you noticed it.  I just got my v.32bis (after waiting
since Jan.) and I would like to get on the upgrade list.  The strange thing
about my new modem is that it is serial # 14e900001 which I understand is a
really early one.  Are there any known problems (other than the bugs that the
ROM upgrade should fix) that this particular piece of hardware has??  I have
had a number of strange occurances such as a really whacky attempts to log on
here (it would change speeds a number of times all the way to 300 baud before
setteling at 12000 baud [not 1200, but 1 2 0 0 0!!] but I would get garbage or
it would not register the connection (TELIX v3.15).  I've also experienced that
a ^X would hang the modem up (such as after selecting a file to download and
the other end says to "Start download or press CTRL-X a few times to stop
transfer").  Also, when I fax the WINFAX PRO sample Fax Cover at 9600 it will
garbage on the other end (but at 4800 it works but the Supra says FX 96 but the
FAX machine says 4800! [does WINSUPRA.ZIP have anything to do with that or does
the fix not apply to the PRO version?!??]) Anyway, again my address for the ROM
upgrade list is: Kirk Blum 1844 Rosswood Dr. San Jose, CA 95124 VOICE:370-7979
x 315   MODEM: 370-3139  (these are my work numbers)
     THX Kirk


Msg#:  577 *MODEM*
06-08-92 18:55:02
From: KIRK BLUM
  To: KIRK BLUM (Rcvd)
Subj: REPLY TO MSG# 490 (ROM UPGRADE LIST)
Well, I finally managed to connect with my Supra after setting &Q9 and after a
number of attempts.  It would connect, get the please enter your name prompt
from the BBS then hang up... truly weird.  Please, please contact me so I can
get this thing working as well as I can.  I know you guys have to be better
than USRobotics at this 'cause their stuff is big, ugly, and over-priced (yet
work well despite other short comings). (BTW: this connection is at 12000 baud
also.. don't know what this means...)   THX Kirk


Msg#:  856 *MODEM*
06-16-92 08:27:52
From: SYSOP
  To: KIRK BLUM
Subj: REPLY TO MSG# 577 (ROM UPGRADE LIST)
Kirk, Didn't I talk with you on the phone??  The 12000 connection is because
the modem on our BBS told yours to drop down due to the noisy lines on our
system.  The ROM upgrade applies to both Winfax 2.0 and Winfax Pro.  It
incorporates a fix for problems faxing in class 2.  You're right, for most
people, FAX problems tend to go away at 4800 bps.  But I don't know why it says
9600 on the screen. (??)  I will get those new ROMs sent out to you. [Nathan]
Supra Technical Support


Msg#:  496 *MODEM*
06-05-92 20:22:03
From: HARRY BROWN
  To: SYSOP (Rcvd)
Subj: SUPRAFAX MODEM
Hi! I would like to have my name added to the  list for upgrade of Supra Roms 
for the SupraFax Modem.
        Harry Brown
        7137 S. Maplewood
        Chicago, IL  60629
 
Rom Version: V 1.00-C TR14-Jxxx-001 110 Ser# 14E 000087


Msg#:  860 *MODEM*
06-16-92 08:34:31
From: SYSOP
  To: HARRY BROWN (Rcvd)
Subj: REPLY TO MSG# 496 (SUPRAFAX MODEM)
Harry, You may already have the new ROMs.  When you do an (AT I 3) and it
responds with V1.200-C, then those are the ones.  Please get back to me. 
[Nathan]  Supra Technical Support


Msg#:  893 *MODEM*
06-16-92 20:01:13
From: HARRY BROWN
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 860 (SUPRAFAX MODEM)
I gave the
 AT I3 as you suggested my Rom version is V1.000-C




Msg#:  499 *MODEM*
06-06-92 00:39:54
From: JOHN T KOHL
  To: SYSOP (Rcvd)
Subj: CURRENT REVS/NEW ROMS?
What is the most recent ROM shipping in the v.32bis FAXmodem? When is the next
ROM upgrade due out (I saw the one about the  WinFax stuff in the
login-message--anything before then?)? And what bugs does it fix?


Msg#:  863 *MODEM*
06-16-92 08:41:56
From: SYSOP
  To: JOHN T KOHL (Rcvd)
Subj: REPLY TO MSG# 499 (CURRENT REVS/NEW ROMS?)
The next ROM revision will be sent out to all registered users in mid July.  It
fixes problems with Winfax and other FAX software packages.  It also enables
the modem to initiate fall back and forward under different levels of line
quality. [Nathan]  Supra Technical Support


Msg#:  506 *MODEM*
06-06-92 08:21:04
From: BRIAN LESTINA
  To: MIKE WHITE
Subj: V32BIS
        I need some help.  I can not connect to this BBS at 14.4 I have to set
up all kinds of weird shit and connect at 9600.  I can not get thru to tech
support and this kind of shit is really begining to  piss me off.  I just
received this modem form your exchange program, and  it has more problems then
the first one I got!!!  Does anybody test this  shit before you ship it?  The
modem you sent me has Rom ver F, but it won't connect to anything above 9600!!!
If I call anybody  at 14.4 it  starts to connect and then hangs up.  I have
tried every setting I could, but nothing works.  I want someone to straighten
this shit out!! Please  call me at home. 708-544-9435 I have and answering
machine and will get back to you.  I really do like this modem, and would like
to reccomend it  to my friends, but not until mine works 100 %....
 
Brian Lestina


Msg#:  560 *MODEM*
06-07-92 23:40:36
From: MARK WHITE
  To: BRIAN LESTINA (Rcvd)
Subj: REPLY TO MSG# 506 (V32BIS)
It sounds like you have the ROM which has the fall back code.  To check this,
use the I3 command.  If you get a 1.200C then you do.  If you are only able to
connect at 9600, then most likely you have noisy phone lines or some other
problem.  Please DLed the file V32_Q&A.TXT for some more hints.  (In the MODEM
section).
 
To run at 14.4 requires a very clean line.  For instance, our BBS line is on a
very noisy phone line.  (We are 5 miles from our central office.)  We have done
extensive testing with all popular v32bis modems and they all exhibit line
noise problems on our phone lines.
 
All of our modems are tested on a test system before they are shipped out.  The
problems you are describing sound like your phone line, not our modem.
 
Mark - Supra Tech Support


Msg#:  516 *MODEM*
06-06-92 17:22:53
From: BOB BRANSTETTER
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Please put my name on your list for the Faxmodem V32bis ROM Upgrade.  I find it
impossible to connect with other Supra V32bis modems including this BBS.  Have
to use my old 2400 to make connection here.  No trouble connecting with other
modems at 144000.  Just Supras.
    My mailing address for the ROM UPgrade is:
               Bob Branstetter
               15821 Overbrook Lane
               Stanley, KS  66224
               Daytime (work) # (913) 344-5005
               Evenings (913) 897-5311
                                                        Thanks..
                                                                Bob


Msg#:  872 *MODEM*
06-16-92 09:38:10
From: SYSOP
  To: BOB BRANSTETTER
Subj: REPLY TO MSG# 516 (ROM UPGRADE)
Bob, You're on the list. Supra Technical Support


Msg#:  529 *MODEM*
06-07-92 00:58:14
From: THE
  To: SYSOP (Rcvd)
Subj: THROUGHPUT IS 1600CPS WITH A 486/33 AND A 1650 UA
to 3000cps.  I am only getting 1600 cps, what is going on?  This is the
equivalent of running at 19200, not57600.Please help
 T     THIS IS MESSED UP Please call at 703-680-1779 asap yj        THIS IS
DRIVING ME CRAXZY.  i HAD THE WHOLE PC TAKENAPART TO PUT THIS uART IN., AND AM
NOT GETTING FULL PERFORMANCE.  tHANKS,nANCY cRONIG I was told by your tech
support dept that


Msg#:  561 *MODEM*
06-07-92 23:47:45
From: MARK WHITE
  To: THE
Subj: REPLY TO MSG# 529 (THROUGHPUT IS 1600CPS WITH A 486/33 AND A 1650)
Simply putting in a 1650 UART does not guarntee that you will solve all of your
problems.  First, does your software enable the 16550?  If not, you can DLed a
file from the IBM section which will turn it on.  Next, what speed are you
running your serial port at?  Also what type of file are you DLing, if it is a
arc, zip etc. file , then the modem will have a difficult time compressing it
any further.  What type of connection are you making and at what carrier speed?
If you are getting a v42 or mnp4 connection, the error correction will give you
about a 15% increase over the carrier speed.  For more info, DLed the file
V32_Q&A.TXT in the IBM section.
 
Mark - Supra Tech Support


Msg#:  542 *MODEM*
06-07-92 15:53:30
From: RICK CALICURA
  To: ERIC LAU
Subj: HELP ON SUPRA
Ihave the same problem, plus more.  Often, I will log onto a BBS @144 and it
will just hang there.  The only way to hang up is to turn it off.  Further, I
cannot get the v.32bis modem to log on to my local First Class User BBS at
higher than 2400 bps!  I have tried all the strings that SUPRA posted and that
my local SysOp downloaded. Moreove, this is the first time I ahave been able to
log on here as my v.32bis would just hang up after getting a CD message.  I
have reduced the setup to 9600 bps with hardware handshaking andit is working
(with an "LP"message).  I believe I need the new ROMS too, (sales said they
have put in an order for me).  My serial # is 285. The modem works perfectly on
BMUG at high speed, but usually requires me to set it at 38000 bps instead of
57000. We'll keep hoping it will get straightened out.


Msg#:  564 *MODEM*
06-08-92 01:24:29
From: JEREMY GRODBERG
  To: ALL
Subj: PROBLEMS
I'm haveing problems with my Supra FaxModem v.32bis.  1) calling this BBS and
some others, I frequently get garbage spweing out on the screen, rather than a
CONNECT message.  The APS BBS is a particular problem for me (phone 816 478
4541).  Sometimes, it will even crash the modem.  2) I'm having problems
receiving faxes. (I have the Mac bundle, with version 1.2 roms and FAXstf
2.2.0.)  I frequently can't negotiate even 9600 bps on received faxes, even
though I can send to the exact same faxes at 9600 bps with no problem.  What's
going on?


Msg#:  566 *MODEM*
06-08-92 07:09:14
From: JOHN BUNGARD
  To: MARK WHITE-TECH SUPPORT
Subj: V32BIS MODEM PROBLEM
My modem drops the speaker output...total silence after the modem  is in the
re-dial mode(in other words when I get a busy from the remote modem line).
Every thing else seems to function ok and when I do get through there seems to
be no problem with the connection. Is this a defective modem? the string atl3
or atl2 have no effect on this problem. I have not been able to talk with Tech
support about this problem. Would appreciate your reply.


Msg#:  581 *MODEM*
06-08-92 20:38:52
From: MARK WHITE
  To: JOHN BUNGARD (Rcvd)
Subj: REPLY TO MSG# 566 (V32BIS MODEM PROBLEM)
It does sound like it is a problem with the modem.  We do have an exchange
program.  See other messages or the announcement section for more info.
 
Mark - Supra Tech Support


Msg#:  568 *MODEM*
06-08-92 11:10:32
From: ALAN NEAL
  To: SYSOP (Rcvd)
Subj: DEFECTIVE MODEM
I recently bought a V.32bis modem, and I think the product is excellent. 
However, the modem recently started acting funny. After about 20min, it forgets
how to dial. I tried resetting it and cycling power, but it won't work unless I
leave it off for a full 20 minutes.
. Once I'm connected, the modem is fine. After hanging up, a subsequent dial
command doesn't work.
. I read in an earlier message about your exchange policy. I faxed my VISA
number to you. Please give me an indication of when I can expect my new modem.
. By the way, I was very reluctent to leave a message here because of the 
somewhat hostile attitude of a few customers. After reading through the
messages and responses, I was able to glean quite a bit of information about my
modem. Further, assuming this thermal problem is taken care of in short order,
I am still quite pleased with the modem's performance. By the way, I haven't
had any trouble connecting here at 14.4.
. Thanks, Alan.


Msg#:  970 *MODEM*
06-19-92 09:26:13
From: SYSOP
  To: ALAN NEAL
Subj: REPLY TO MSG# 568 (DEFECTIVE MODEM)
Alan, Did someone here get that exchange processed for you?  If not, please
send a FAX Attn: Nathan, and I'll get it to you.  If you did get a new modem,
how is it working for you?  Glad to hear that you like our product.  If you
have any questions, please let me know. [Nathan]  Supra Technical Support


Msg#:  572 *MODEM*
06-08-92 15:34:06
From: STONEART INC.
  To: TECH SUPPORT
Subj: UNABLE TO CONNECT USING TWO IDEN
I have purchased two identical v32 v42bis supra modems one month ago and sent
one to south africa for the purpose of communicating between the two.  They
will not speak to eachother. We are using Quicklinefax software and have tried
everything. Please help - at wits end . Our fax number is (803) 571-5524 and
telephone (803) 571-3983. The problem is that we are not experienced modem
users and this is driving us crazy.  Please reply pronto.Thanks


Msg#:  574 *MODEM*
06-08-92 16:16:21
From: STONE ART INC.
  To: TECH SUPPORT
Subj: NON CONNECTING MODEMS
F6GERBILDOC3  BCCN 6DNNNLPT1`STONE ART INC.                               June
8th, 92
`
`
I called in earlier with a brief message concerning the non
`communication between two identical Supra fax modems V32.
`
We have been communicating for a year now with a computer in South Africa using
regular 2400bps modems with a limited communications software package which is
part of PFS First Choice.  This was easy but slow and the amount of data has 
increased substantially of late.  Hence the reason for the
`purchase of two high speed Supra modems.
`
We also bought Quicklink2 Fax software and have set up in accordance with
instructions in the manual.  One question, why should we set the modem speed at
2400bps as suggested by you?  One time, the South African connection managed to
connect with this computer and exchange data, but it transferred at 2400bps and
no faster.  We thought that the modems were supposed to negotiate highest
possible speed if
`set to autobaud.
`
Anyway, after one barely successful transfer, we have been unable to get the
modems to connect.  Mine rings twice (I can hear it through the speaker) and
then cuts off and my screen tells me the line is busy (which it wasn't).  When
the South African connection dials me, the modem acknowledges RI when it rings,
and goes back to OK inbetween rings and just won't
`pick up.
`
The same happens when I try to transmit a fax to the overseas party, and yet if
I send a fax from our regular fax machine (not the faxmodem) the South African
modem accepts it.  By the same token, I know this faxmodem works here because
it has successfully faxed other parties both in the USA and
`South Africa.
`
Please call and try to help us with this problem since we need to be in
constant communication and no-one else is willing to assist since we bought the
modems direct from yourselves.  I have been trying to call your Tech Support
`line all day and it has been constantly busy.
`
Our telephone number is (803) 571-3983 or fax (803) 571-5524. I believe it is
necessary to talk to a technical representative about this, but if I am not in
the office when you call, please advise how I can reach someone on a non-busy
`line.
`
`Thank you,
`
`
`
`Vanessa Kauffmann


Msg#:  576 *MODEM*
06-08-92 18:39:49
From: KIRK BLUM
  To: SYSOP (Rcvd)
Subj: SUPRA CONNECT
Hello, I left a message to the sysop on Friday and have some additional input.
I tried the WINFAX fix with my modem and it would not fax anything at all.  Any
suggestions there? Next, I seem to have an inordinate amount of trouble
connecting to your BBS with my Supra.  It will start to connect, show the
connect speed fall back then hang up.  I have ended up using a USRobotics
Courier HST dual standard which seems quite able to connect here with no
problem.  I had hoped that the Supra would be a better modem (more modern and
all that) BUT the HST seems quite a bit more reliable.  Do you think the ROM
upgrade will help out the situation or did I make a large (as well as
expensive) mistake in buying your product?  I would like to hear your side if
you would honor me with some sort of communication (DAY VOICE=408-370-7979 x
315, FAX: 408-370-3399) or a message here (a message here is the least
desireable as I do have difficulty in connecting with your BBS using one of
your product.)  Thanks for your consideration,  Kirk- Engineer Award Software
Inc. (yes, the BIOS people)


Msg#:  582 *MODEM*
06-08-92 20:42:27
From: MARK WHITE
  To: KIRK BLUM (Rcvd)
Subj: REPLY TO MSG# 576 (SUPRA CONNECT)
Read V32_Q&A.TXT in the MODEM section.  Yes, the new ROM will fix this 


Msg#:  710 *MODEM*
06-12-92 16:56:14
From: DAVESTARR
  To: KIRK BLUM
Subj: REPLY TO MSG# 576 (SUPRA CONNECT)
Kirk, in your message number 485 of 6-5-92, you said the serial number of your
modem is 14e900001.  That's the same as my modem!  How about it, supra, what's
the deal?  Will this affect warranties, etc.?
   
Dave Starr


Msg#:  842 *MODEM*
06-15-92 20:20:42
From: DREW MCEACHERN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 582 (SUPRA CONNECT)
n


Msg#:  890 *MODEM*
06-16-92 17:31:29
From: JAMES HUSSIERE
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 582 (SUPRA CONNECT)
Funny, that's the same registration as MY modem...
 
My dealer DID inform me when I got my modem that some of his others in stock
also bore the same number.
 
I'd like to know, too... will this screw up our registrations?  Should we be
expecting a new serial number sticker when the new ROMS are sent out?


Msg#:  925 *MODEM*
06-17-92 18:45:38
From: MARK WHITE
  To: JAMES HUSSIERE
Subj: REPLY TO MSG# 890 (SUPRA CONNECT)
No, this will not affect your registration.  On the first runs of the modem we
had to use a sticker which did not have incrementing numbers.  In no way does
this affect your warranty or your ability to receive updated ROMs.  
 
Mark - Supra Tech Support


Msg#:  975 *MODEM*
06-19-92 09:54:30
From: SYSOP
  To: KIRK BLUM
Subj: REPLY TO MSG# 576 (SUPRA CONNECT)
Kirk, I'll give you a call or FAX. [Nathan]


Msg#:  976 *MODEM*
06-19-92 09:56:26
From: SYSOP
  To: DAVESTARR
Subj: REPLY TO MSG# 710 (SUPRA CONNECT)
Dave, No,  This will not affect warranty information. [Nathan]


Msg#:  578 *MODEM*
06-08-92 19:47:00
From: DAVE ARNESON
  To: ALL
Subj: THIS IS CRAP!
I have FINALLY managed to log onto this board after 3 nights worth of attemps,
not to mention 30 or 40 connects which will be anice reminder of how crappy
this modem is when I get the bill from Ma Bell. LINE NOISE? My arse... Crapola!
I can connect to the Sierra BBS, 2 or 3 in NY, hell even a board in Australia
with NO problem. Try to call the Supra BBS and I'm told that the damn thing
can't even connect with another IDENTICAL modem! The one common denominator in
my ability to connect to these OTHER LD boards is the fact that they are NOT
being run on a Supra. Seems THOSE sysops were smarter than this one. The are
all using Hayes or USR, or even in one case a Practical Peripherals. Damn ! If
this isn't remedied post haste, I am going to upload all the messages I
captured ON SUPRAS OWN BBS to Genie, Compuserve, America Online, WWIV Net,
Prodigy, Intelec, you name it.... This kind of shoddy product must either be
FIXED or must DIE a fast death . I will NOT stand being ripped off so
blatantly. Oh, and try to call tech support? Busy signal...I had 3 different
lines autodialing it for 2 solid hours on Friday, and when one line DID get
through, after ringing 50 or 60 times a BOGUS recording that was fabricated by
Supra to sound like an AT&T automatic recording that told me "your party is not
answereing. You will now be disconnected...503 T2 " or some such nonsense. Sure
glad I didn't purchas a Fax program. Now I find that THIS is also a lie. Damn
thing doesnt FAX either. This is beginnng to smell like the biggest SCAM since
those dudes brought Manhattan for a song, a dance, and a couple bottles of rye.
Mark my words Supra, if this modem is not made 100% correct, i will literally
plaster ever bbs and online service in the country with this message thread on
YOUR board, which is probably  the most damning evidence I could muster....
 
GET WITH IT !


Msg#:  583 *MODEM*
06-08-92 20:53:14
From: MARK WHITE
  To: DAVE ARNESON
Subj: REPLY TO MSG# 578 (THIS IS CRAP!)
1.  Line noise
 
A.  We definatly have noisy phone lines.  We are 5 miles from the central
office.  According to the phone company, we are lucky to get 9600 let     alone
14.4.  I have put a US Dual, Intel 14.4, and Hayes 14.4, they     all had the
same type of problems.  In fact, I was totally unable to     make the Hayes
call into the USR, but I could go the other way.
 
2.  Read V32_Q&A.TXT in the MODEM section, it gives several hints as for
workarounds.  You need to send in your warranty card as mid-July we     will be
sending new ROMs to all registered owners.  We have     implemented the
OPTIONAL feature of v32bis, changing the baud rate on     noisy lines.
 
3.  AT&T recording
 
A.  If only we had the knowledge and power to generate that message!!      That
message IS NOT generated by Supra, but by our local phone     company.  They
were suppose to fix it late last week.
 
Mark - Sura Tech Support


Msg#:  584 *MODEM*
06-08-92 21:40:57
From: ANTHONY GREGG ROBERTS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 583 (THIS IS CRAP!)
If it truly is line noise, then why does this not seem to affect USR's and
Hayes? If it is truly line noise, then why don't you spend a few extra bucks a
month and get a dedicated data line? Surely that wouldn't be as costly as the
damage that all this hulabaloo is doing to your reputation. I too am very
pissed off at spending nearly $400 on a 14.4k modem  that barely functins at
2400. As it is, I can connect with SOME of the boards I call at 14.4, but there
are 2 boards I call that are at 2400 and I can't connect at ALL with them. 
 
Does the FAX work or not ? Before i spend another PENNY on this product I want
a guarantee that it will indeed do what it is billed as being able to do. I
honestly haven't seen such a big stink since Spectrum Holobyte released the
first Falcon 3.0 version. 4 versions later its still buggy... 
 
I'm not sure how you other "dupes" feel but given the number of 9600 and 14.4
modems on the market I am really beginning to regret purchasin the Supra. Come
on Mark, how about doing something to inspire some confidence in a company that
has a rep thats sinking faster than the Titanic....
 
BTW, I was going to overlook this minor issue, but since I'm so steamed I think
I'll make a fuss over this also. One of the tiny LED's is out on the LED
display. The only time you notice is when it displays DC (the lower right
quadrant of the D). Should I return it to the retailer or send it you you guys
(dumb question eh?) 
 


Msg#:  654 *MODEM*
06-11-92 00:59:20
From: MARK WHITE
  To: ANTHONY GREGG ROBERTS
Subj: REPLY TO MSG# 584 (THIS IS CRAP!)
>> why does this not seem to affact USR's and Hayes
 
A.  I am not sure what you are referring to. If you are referring to     using
one of those modems for our bbs, we have tried it, they had just     as bad of
noise problems.  If you are referring to why can a hayes     connect at 14.4 to
a certain bbs, but ours can't; I will restate, our     modem did not implement
the OPTIONAL feature of v32bis to change bauds     under adverse line
conditions.  This means that ALL v32bis modems that     use the Rockwell
RC144AC chipset have the same problem. (ZOOM, etc.)      BUT we, Supra, have
implemented this and are licensing it BACK to     Rockwell.  We will be mailing
a FREE rom to all registered owners     approx mid-July.  Rockwell will be
supplying the SUPRA code in its     roms towards the end of this year!!
 
>> If it is truly line noise, then why don't you spend a few extra bucks
 
A.  To solve our noise problem is NOT a few extra bucks a month.  It could
be several 1000 bucks a month (which would be putting in another T1
connection).  We are trying to siphon off 2 lines from our long     distance
T1, but this is governed by various agencies.  The only other     solution the
phone company had was to gold plate the wires.  We are     looking at several
different options.  This problem has NOT been easy     to pin down.  It has
taken numerous calls to the several phone     companies, plus exhaustive
testing, before we were able to get the     answer.
 
>> Does the fax work?
 
A.  With the rom you have, it depends on what piece of fax software you     are
using (class 1 works much better than class 2) and what fax     machines you
are calling.  The ROM v1.200C fixes all know problems     with both class 1 and
class 2 fax software.  Again, we will be sending     a FREE rom upgrade
mid-July to all registered owners.
 
>> how about doing something to inspire some confidence...
 
A.  We are doing everything we can, as quickly as we can to provide
enhancements to our modem.  As I mentioned, WE, SUPRA, implemented the
optional  baud change, not Rockwell, not Zoom, not QuickTel, but Supra did.
 
Mark - Supra Tech Support


Msg#:  711 *MODEM*
06-12-92 17:00:40
From: DAVESTARR
  To: ANTHONY GREGG ROBERTS
Subj: REPLY TO MSG# 584 (THIS IS CRAP!)
I call here about once every 10 days, and have since I got my 14.4 modem in
April.  I have always got a connect the first time AND at 14.4.  I don't know
what your problem may be, but I have never had one logging on here.
  I'm not connected with Supra in any way except as a satisfied customer of
modems, memory boards & hard drive packages for my Amiga 2000.
  
Dave Starr


Msg#:  980 *MODEM*
06-19-92 16:28:11
From: BILL HUTTIG
  To: DAVE ARNESON
Subj: REPLY TO MSG# 578 (THIS IS CRAP!)
I connect at 14.4 but over MCI.. AT%L%Q comes back as 021 013 which is pretty
noise line but I don't have problem...with getting the conncetion. Try a
difference Long distence carrier MCI 10222 SPrint 10333 ...etc..  Bill


Msg#: 1006 *MODEM*
06-20-92 12:18:31
From: STEVE PEPIN
  To: DAVE ARNESON
Subj: REPLY TO MSG# 578 (THIS IS CRAP!)
What CRAPPY (to use your verbosity) software package are you trying to use to
send your faxes and do your modeming?  I have only one problem with my Supra,
and that is that my RBBS software seems to have problems controlling the modem
while it's trying to negotiate a reliable link. Everything else is OK. As for
the fax issue, I was originally using QuickLink II Fax as is was existing from
a Zoom modem that was replaced by the Supra, QLIIFAX would lock the modem up
after DOWNLOADING a file, but otherwise was OK, Heck, I was even able to FAX
with it. If something so cheap as QLIIFAX works somewhat, then I don't know
what peice of sh__t you are trying to use.


Msg#:  585 *MODEM*
06-08-92 21:43:21
From: ANTHONY GREGG ROBERTS
  To: STONE ART INC.
Subj: USR 'S ETC
Why are USR Duals able to connect to Supra's BBS at high speed when the Supra
modem can not? Line noise? Explain this please///


Msg#:  589 *MODEM*
06-08-92 22:40:35
From: ANDY STAHOWIAK
  To: DAVE ARNESON
Subj: I LOVE MY SUPRA!
Well, I had some minor problems with getting my Modem to work 100%. Like 1st
Buy New Modem Cable.. Does urs support Rtc/cts?  I really doubt, That someone
as HOT HEADED. Will or can Destroy Supras REP... $400.00? Someone burnt you! I
Paid 309.00 shipped! HA Before u going rainting and raving some more,why don't
u think! Supra is VERY Busy with the New Rom update. Trying to keep up with
orders...etc. I agree they neglected to test a few things,but Still HELL OF A
LOT CHEAPER than a USR! Which I also own. 
 
A Faithful Supra Fan! 
 
       Andrew


Msg#:  768 *MODEM*
06-13-92 23:31:32
From: MATT BAKER
  To: ANDY STAHOWIAK (Rcvd)
Subj: REPLY TO MSG# 589 (I LOVE MY SUPRA!)
I
 
LOVE
 
MY
 
SUPRA 
 
TOO! 
 
Works fine on my end too. Sounds like these hot heads have the patience of a 2
year old kid on coffee.
 
* Matt


Msg#:  593 *MODEM*
06-09-92 02:15:26
From: PORT
  To: SYSOP (Rcvd)
Subj: GENERAL MODEM FIXES
Hi I have had my Supra v32bis modem for almost a month and wasn't able to make
even one sucessful connect at 14400. Line noise is a big problem  but other
modem Co. have seem to over come some of the problems. I have had MANY connects
at 14400 but nothing on the screen , it just sits there and some times no
connect message but the modem says 144 on the display!.....I have even had
these problems at speeds as low as 2400 baud. But not too often..(it may be
with another Supra!) Frequently I get the same problem with 9600 baud ...VERY
FUSTRATING  now I'm sure that you also have your share of fustration as I read
the messages that come across your BBS .. I also am running a BBS and a
business...Now For the good news! THIS CONNECTION IS AT 14400 LP DC....... NOW
here is what I did .... First I READ the manual many time (somewhat lacking for
manual readers) and I read everything I could find on all the BBS's and set up
a test proceedure and documented all of my attempts to connect to a group of  
10 BBS's , 3 local ( one less than a mile away) the rest in various places in
the US. I did this without much luck as I have stated and was ready to  send
the modem back and had talked to one of your customer support people  (a
female) whos name I have in a note book but can't locate at this time.. She was
very helpful and we both felt that the modem was defective as it seem to act
some what erracticly  (I still not ruling that completely out)some of the s
reg. would not always change ... I now have a AT modem setup string in PCPLUS
that has allowed me to connect at 14400 and very reliable at 9600 on all but
one of the 10 BBS's. This BBS has connected twice at 14400  and 2x at 12000 and
2x at 9600 though one time it didnot make a connection but the fall back went
all the way to 3 300baud...this has happened only one other time ... I did get
the time in to check the line level and noise with the at%q and at%l command 
and the Q% returned 113 and the L% 22, most of the time at my location the Q%
command brings back a 033 or there abouts( have to check my notes) .. THE
setting s That I now use seems to have helped as before I could'nt connect at
all at 14400 My setup is At&F2&Q9 \N3 W1 S9=32 S11=50 S10=150 &W (I don't use
the spaces between the commands) I attribute the S10 and S11 command as making
the biggest improvement.. After adding the Q9 S9and the \N3 command I was able
to get more than a indication on the modem of the connect (I was showing a cd
and baud rate on the modem but no connect in the software.) the software
started to give me much more frequent connect messages  but only occasionly get
any readable data on the screen. The carrier would drop before I could enter my
name! After setting the S10 reg to 150 and the S11 reg to 50 I have had about a
75 or better sucess rate connecting to 14400 BBS.. I did have to increase the
time out parameter in PCPLUS to 90 sec  so it would'nt time out  before making
the connection ... Now only One BBS and its in LA so some what local plus he's
a Ham Radio operator and has a Packet BBS as well as His Land Line his NO. is
310 541 2503 I have a LARGE phone bill of 1min calls to him .... MY daytime
phone is 714 594 5051 and address is Port Barlow 382 N lemon ave Walnut CA
91789 ..... GOOD LUCK ..........Port..


Msg#:  602 *MODEM*
06-09-92 08:31:59
From: RICHARD HUMBERT
  To: SYSOP (Rcvd)
Subj: FAX PROBLEM
Using FAXPLUS when I send a mulit-page fax the receiving machine doesn't let my
maching know it rec'd the 1st page.  FAXPLUS then disconnects with  error beeps
to indicate failed transmission.  To a different FAX machine I can send a few
pages, then things break down.  Is there modem setup strings I can use to
affect this in any way?  I'm using version 1.65a of FaxTalk plus. Thanks...RICH


Msg#: 1052 *MODEM*
06-22-92 05:16:31
From: SYSOP
  To: RICHARD HUMBERT
Subj: REPLY TO MSG# 602 (FAX PROBLEM)
Try FAXing at 4800 by modifying the FAXtsr command in DOS.  Type in: FAXtsr
/s4.  The new ROM chips that we will be sending out in mid-July may also help.
Be sure to send in your registration card. [Nathan]  Supra Technical Support


Msg#:  611 *MODEM*
06-09-92 10:40:30
From: JONO MOORE
  To: SYSOP (Rcvd)
Subj: CONNECTING TO THIS BBS
What modem are you guys using on the BBS here?  I have a heck of a time
connecting, finally had to lock the modem at 4800 to make it on.  This is the
first time I've had trouble connecting with another modem at 14400 (including
other Supra V.32bis modems).


Msg#: 1055 *MODEM*
06-22-92 05:22:39
From: SYSOP
  To: JONO MOORE
Subj: REPLY TO MSG# 611 (CONNECTING TO THIS BBS)
We are using our new Supra FAX V.32bis modems.  The problem that you are
encountering is severe line noise.  Much of this is on our end, you you may
want to haave your lines checked. [Nathan]  Supra Technical Support


Msg#:  612 *MODEM*
06-09-92 11:20:02
From: JACK SPROUT
  To: DAVE ARNESON
Subj: YOUR ATTITUDE
HeHee You look and sound real Bad Dave... Suggest you think how you would
respond to the crap you wrote to the sysop here Personally, if Iwere the Sysop
here and this wasn't Tech Support, I'd lock you out... Cool it !!!  You'll get
faster service adand better results maybe...Never know until you try it... Jack


Msg#:  613 *MODEM*
06-09-92 11:36:04
From: JACK SPROUT
  To: MARK WHITE (Rcvd)
Subj: SUPRA V32B REMOTE TO TECH BBS
Hi Mark!   Have one of your Supra V.32bis modems and love it! You are in the
unfortunate position of the target in the firing line here it looks like..
Well, if it makes any difference to ya, you done good! I can get past the Line
Noise by dialing here with your suggested Modem Init. string of:  ATNS37=9  So
what I can only connect at 9600 Baud. <grin>  Now about that ROM upgrade for
folks who have sent in their Warranty Cards in mid July  (the 15th?)...  How is
this being handled? I mean, by date of purchase, alphabetically by name, what? 
Also, are you simply going to ship the new ROM chips for us to install 
ourselves or ask we send back our beloved Supra's for "Factory Installation".
(No way do you get my modem back!...<grin>)... Sorry, if you posted all this
info and I just didn't find it and am not inclined to try to learn any more
about TBBS and search the message base. BTW, I'm a Sysop and have had good
fortune to be in a good clean line area and can connect in Terminal mode
everywhere else but here..(sorry) and Users of my BBS have had no complaints
dialing into the BBS through the Supra from 1200 to 14,400 bps connect... One
last thing, my name as user here and Supra owner is really  Drew Roberts of Ben
Lomond, CA  Voice verify:(408)336-8266 When I dialed in earlier, your BBS
didn't remember my password or, god forbid, I didn't....   Thanks for fine
support!   Drew, AKA Jack


Msg#:  656 *MODEM*
06-11-92 01:18:26
From: MARK WHITE
  To: JACK SPROUT
Subj: REPLY TO MSG# 613 (SUPRA V32B REMOTE TO TECH BBS)
We have put together an upgrade kit.  This consists of the 2 ROMs, a dual
tipped screw driver (phillips, flat), and full instructions.  If you wind up
destroying the modem, no problem just send it back and we will take care of it.
If after looking at it, you decide you do not want to attempt it, then by all
means send it to us and we will take care of it.  We have used several people
who have never used a modem, let alone handled a chip, serve as test subjects.
They passed with flying colors.  So I am certain that we will not need to
replace more than 1 or 2 modems, if that.
 
We will have all warranty cards entered by that time, so they will go out
enmass.
 
Mark - Supra Tech Support


Msg#: 1000 *MODEM*
06-20-92 05:31:38
From: PATTI IRWIN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 656 (SUPRA V32B REMOTE TO TECH BBS)
Well add me to the upgrade list.. (I have rom version 1.000d or so)..  
 
Patti Irwin 3025 Marvin Ave. Erie, PA 16504
 
I already sent the registration card in a long time ago so should be no problem
there..


Msg#: 1002 *MODEM*
06-20-92 05:43:28
From: PATTI IRWIN
  To: PATTI IRWIN (Rcvd)
Subj: REPLY TO MSG# 1000 (SUPRA V32B REMOTE TO TECH BBS)
Oh yes the Serial number just in case is... 14e 001400


Msg#:  616 *MODEM*
06-09-92 13:12:06
From: KIRK BLUM
  To: SYSOP (Rcvd)
Subj: TELIX AND ATN
Nathan, thank you for your help earlier today.  I have discovered some TELIX
and V.32bis settings that may help others log on here (before upgrading to the
new ROMs).  Per your suggestion of trying ATN0 S37=9 I was able to log on here.
That would be a pain to remember before dialing here everytime though.  What I
found works is setting ATN0 s37=0 which casues the modem to connect at the
speed of the last AT command.  I then set my Supra phonebook/dialer to 9600
baud which casues the modem to lock at 9600 baud when dialing YOU.  I can leave
other v.32bis modem entries at 19200 which will allow those to connect at
14.4k.  The step down in speed is handled automatically.  NOTE: Telix must be
set to auto baud detect OFF for this to work.  It seems to work and when I get
my ROM upgrade I can simply set the Supra BBS entry back to 19200 thus
attempting to connect at 14.4k!!!  No special init strings required or nothing.
Just pick the dial entry and go!   Hope this helps and thanks again.  Kirk
 
P.S. the Award Software BBS number is (408)370-3139 and is a v.32bis capable if
any one wants to try to connect to us at 14.4k  Our board is public but is
primarily for Award BIOS users and customers.
 


Msg#:  747 *MODEM*
06-13-92 12:18:49
From: MARK WHITE
  To: ANTHONY GREGG ROBERTS
Subj: REPLY TO MSG# 616 (TELIX AND ATN)
I do not understand why you refuse to listen to us.  If this was not correct,
than why has Rockwell licensed the new code from us.  Why do ZOOM VFX, Xeba,
etc. modems have the same problems. Why are we sending out a free ROM to all
registered owners.  Believe me, it will not be a small
 expense. Why have we had our engineers working day and night on this.  As far
as other modems working on noisy lines, they have implemented a OPTIONAL
feature of v32bis, which we have now implemented ourselves.
 
Mark - Supra Tech Support


Msg#: 1057 *MODEM*
06-22-92 05:30:08
From: SYSOP
  To: KIRK BLUM
Subj: REPLY TO MSG# 616 (TELIX AND ATN)
Kirk, Thanks for the information. [Nathan]


Msg#:  618 *MODEM*
06-09-92 15:15:44
From: TOM LAWCOCK
  To: SYSOP (Rcvd)
Subj: MODEM
Nathan, I just purchased a Suprafaxmodem V.32, ser #006879.  The modem seems to
be working fine as a modem but as a sender of faxes it FAILS. I'm trying to use
Winfax, I have downloaded and am using the "fixed" mod file from your BBS, I've
tried switching group settings, all to no avail.  The modem will attempt to
establish communications then fail...with a fax communication failure message. 
Any ideas???  Will the new ROMS fix the problem, the faxes I'm trying to talk
to are Sharps.  I'd appreciate any thoughts you have, and PLEASE put me on the
ROM upgrade list. Tom Lawcock 710 W. 3rd Street Mesa, AZ 85201


Msg#: 1058 *MODEM*
06-22-92 05:35:53
From: SYSOP
  To: TOM LAWCOCK (Rcvd)
Subj: REPLY TO MSG# 618 (MODEM)
Tom, Try setting the modem in Winfax to 4800.  Yes, the new ROM chips will help
this problem.  (The Winfax patch works for most people, but not for all).  I've
put you on the list to be sure that you get the new ROMs.  We'll be sending
them out to all registered users in mid-July. [Nathan]  Supra Technical Support


Msg#:  621 *MODEM*
06-09-92 16:53:48
From: JASON APONE
  To: ANYONE AND THEIR GRANDMOTHERS
Subj: FAX PROBLEM
Hi, i have a supra fax modem v32bis.  It works wonderful as a modem, and seems
like a gift from heaven to a previous 2400 user like me.
  However  the fax dosent seem to work correctly.  Sure, i can receive fine,
but when i send, the fax is sent but the receiver gets an error and my
faxprogram thinks the fax to be not sent.  The error the receiver gets has
something to do with not getting page enders, etc.  I am using Fax Plus which
came with the modem and I DID make the changes in the config that the addendum
that came in the software envelope recommended.


Msg#:  627 *MODEM*
06-09-92 20:46:54
From: ANTHONY GREGG ROBERTS
  To: ALL
Subj: BBS'S. ETC
Has anyone here ever called the USR BBS? Lets start a conversation comparing
the general thrust of the message bases there vs. here. I for one was quite
amazed to talk to a girl at Supra today who was "seemingly unaware" of all the
bullshit going down here. I told here that I was able to log on to the SUpra
BBS (she tried to keep her astonisment down, since of course its common
knowledge that these things won't connect at greater than 2400 with any modem
other than a USR, Hayes, or PP) then I told ther that I had buffered 60 or 70
messages. She tried to tell me that she had mostly talked to pleased
customers...RIGHT. How many pleased customers call CS?? Hardly.. When I told
her I had captured these messages, she promptly put me through to a bigger wig
who smooth talked me to high heaven. Bottom line. I won't believe it until I
connect to it. 
 
350$ down the tubes...and to thing, that for an extra $150 (USR Sysop deal ) I
coulda had a Dual Standard....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
 
I would like to hear from some people who have also owned Duals and HST's and
ULTRAS..so far the only positive comments I see here are from people like "yea,
well I just moved up from 1200 baud and even though I can only connect to 2 out
of 8 boards I think this is groovy", so how about some commentary from some of
you who have owned REAL modems....


Msg#:  631 *MODEM*
06-10-92 00:30:26
From: PORT BARLOW
  To: SYSOP (Rcvd)
Subj: TYPO IN MSG 593
The AT commands that I listed in My last MSG had a typo the two commands that I
listed should have been S9 and S10. The command line that I have in PCPLUS is:
   AT&F2&Q9\N3WS95=32S11=50S9=30S10=150&W
 This works for me. It takes a long time to connect 60 sec+
and the BBS has droped me one time in the last 3 calls but the two connects
were at 14400. It still isn't Right! 
                                     Port


Msg#: 1062 *MODEM*
06-22-92 05:56:20
From: SYSOP
  To: PORT BARLOW
Subj: REPLY TO MSG# 631 (TYPO IN MSG 593)
Take the \N3 out of the string.  Also, set S9 to 4, as I suggested in a
previous message.  Make sure that your port is set at 19,200.  You can increase
this if you want, after you are sure that the modem init string is correct. 
[Nathan]  Supra Technical Support


Msg#:  636 *MODEM*
06-10-92 04:51:01
From: JONATHAN BURROWS
  To: SYSOP (Rcvd)
Subj: VERIFICATION
        I was just wondering what the average waiting period is for
verification on a sysop order? Thanks


Msg#: 1065 *MODEM*
06-22-92 06:08:34
From: SYSOP
  To: JONATHAN BURROWS
Subj: REPLY TO MSG# 636 (VERIFICATION)
The verification process takes about one week.  If I see your name, I'll leave
you message telling you that you're in the computer.  Did you place an order?
Would you like me to check the status of your order? [Nathan] 


Msg#:  638 *MODEM*
06-10-92 06:42:37
From: JAMES MARPLE
  To: ANTHONY GREGG ROBERTS
Subj: CONNECTING TO A SUPRA
I have never had problems here pr elsewhere connecting to a 14.4K Supra modem
at 14.4K. 


Msg#:  639 *MODEM*
06-10-92 08:00:31
From: JOHN BUNGARD
  To: MARK WHITE (Rcvd)
Subj: RMA #
Mark, I am the party that has a problem with the modem that drops the speaker
in the redial process after the line detects busy. This is an intermittent
problem. Will you please issue me an RMA number? I can never get through to
tech support on the voice line. You may call me at (713) 461-4534 betwee 9:00AM
and 5:00PM entral daylight time.Maby I should get thr New Rom replaced at the
same time. Please let me know the turn-around time.


Msg#:  706 *MODEM*
06-12-92 13:23:28
From: MARK WHITE
  To: JOHN BUNGARD (Rcvd)
Subj: REPLY TO MSG# 639 (RMA #)
RA# 0612523, I have marked on the form your problem and asked them to install
the new rom.


Msg#:  653 *MODEM*
06-11-92 00:19:11
From: THOMAS MCWILLIAMS
  To: SYSOP (Rcvd)
Subj: NO BUSY DETECT
Hello, my new Supra seems to work more or less. However, it won't detect a busy
signal. It is the V32bis external model, serial number 6186. The rom is
identified as V1.000-E TR14-Jxxxx-001 003. Is there a problem with this rom? Or
is the failure to detect the busy signal a hardware error, and should it be
returned for  repair?
  
Thanks you,
  
Thomas


Msg#:  748 *MODEM*
06-13-92 12:26:47
From: MARK WHITE
  To: THOMAS MCWILLIAMS (Rcvd)
Subj: REPLY TO MSG# 653 (NO BUSY DETECT)
The problem is with your busy signal, it is slightly out of spec.  Apparantly
our modem was too tightly adherring to the spec.  Our new ROM has slightly
expanded what it is looking for.
 
Mark - Supra Tech SUpport


Msg#:  896 *MODEM*
06-16-92 22:59:46
From: THOMAS MCWILLIAMS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 748 (NO BUSY DETECT)
Thanks for the reply. I have sent my registration in. What more do I need to do
to get a new rom?
 
Here is my address:
 
       Thomas McWilliams
       2600 N. Glebe Rd.
       Arlington, VA 22207-3549
 
 Supra V32bis FAX modem S/N 14E - 006186
  
Put me on your list for the upgrade. PS: Please tell Bell Atlantic that their
busy signal is out of spec.
:-)
 


Msg#:  658 *MODEM*
06-11-92 03:15:11
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
Please put me on your list for the new ROM upgrade. My mSupraFaxModem V32bis
has a serial number of 14E 003323. My name and address: Rainer Denzinger
 Waxensteinstrasse 48a
 8900 Augsburg
 Germany Thanks for the new ROMS, I am waiting for!


Msg#: 1072 *MODEM*
06-22-92 06:40:00
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 658 (ROM UPGRADE)
Donald,   The new ROMs will be sent out to all registered users.  I have put
your name on our list to be sure that you get them. [Nathan] Supra Technical
Support


Msg#:  659 *MODEM*
06-11-92 03:17:33
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSE DIAL BUG
What about my note to you, which I wrote last week! Did you test the bug while
the modem is dialing in pulse mode (phone is not disconnected)? Please give me
an answer and try to fix this ugly bug in the new ROMs.


Msg#: 1073 *MODEM*
06-22-92 06:41:36
From: SYSOP
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 659 (PULSE DIAL BUG)
Donald, I talked to another person in Germany who could not get the modem to
pulse dial.  I'll look into the problem, and get back to you. [Nathan]  Supra
Technical Support


Msg#:  660 *MODEM*
06-11-92 03:37:10
From: JONATHAN SIEGEL
  To: SYSOP (Rcvd)
Subj: FLAKY RESULT CODES
I'm having a bit of trouble with my new SupraFaxModem v.23bis. Specifically,
the modem isn't (or doesn't seem to be) returning the result codes it ought to
upon making a connection.

 
I'm running it under Qmodem, Telemate 3.01, and Zcomm, all on a 386/DX-20.  The
Init string I'm using is AT&F2W2 (The "W2" is in there so that transfer times,
etc, are properly calculated.)
 
I seem to have little trouble connecting at high speed, but I get no result
code when connected to a standard 2400-baud modem.  The modem's front panel
shows "CD" and "24," but the software never gets the message.  The only way I
can connect to a 2400-bps modem is to issue the AT\N0 command...not something
I'd relish doing every time I make a call.  Can anyone help?  I've been unable
thus far to reach your voice supprt line/.  
 
Thanks,
 
Jonathan
 
P.S.  Taking the "W2" out of the init string doesn't seem to make a difference
-- not that it should.


Msg#:  758 *MODEM*
06-13-92 14:42:06
From: MARK WHITE
  To: JONATHAN SIEGEL (Rcvd)
Subj: REPLY TO MSG# 660 (FLAKY RESULT CODES)
Your problem is not with the modem, but rather with the BBS you are calling.
BBSes that immediatly on connection start sending information will interfer
with the negotiation for v42bis and mnp.  That is why it works when you send
the \N command, you have told the Supra modem to not attempt an error
correction  connection.
 
Mark - Supra Tech Support


Msg#: 1081 *MODEM*
06-22-92 08:27:31
From: JONATHAN SIEGEL
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 758 (FLAKY RESULT CODES)
Thanks for the info....I was able to contact your voice Tech Support, and was
told the same thing.  And yes, the BBS systems with which I was having trouble
did indeed send info immediately upon connection (hey were all *ix systems
which sent login: prompts)
 
Thanks again!


Msg#:  665 *MODEM*
06-11-92 06:24:46
From: JASON SLATER
  To: SYSOP (Rcvd)
Subj: PROBLEMS (SIGH..) & SOLUTIONS
i sure with that I had enough answers to cover all my questions, but..
 
thank you all (all tech support people - I feel you have been very helpful ,
and also all the users - it's good to know I'm not alone out there!)
 
answers:  yes, I called once @ 2400, S37=whatever for 2400, and dumped all the
messages you all posted,  assimilated the information, and called back here @
9600.  mucho better. also, I can connect w/dual standards at 9600 now, instead
of 14.4 just sitting there doing nothing (or pumping out the garbage text), but
hey - I'm still working on getting that part down pat.  a number that I can't
connect to @ 14.4 yet (which is Dual Standard), that a friend with a Zyxel 14.4
has connected at 14.4 successfully with, is @ (310) 609-2176.  it's a very
large PD board, so maybe give it a call anyway.   the AT N S37=9 is great.   
also, you have answered my questions re: AT*H and AT)M  -- neither of these
options has been implemented.. yet.  kinda like an adventure.
>get treasure
 
Sorry.  You can't do that... yet.
 
(whatever)
 
anyway, a problem:  my speaker passed the margin of working/not working, and
now it's out cold.  I think I got a defective speaker or something, but I don't
have the time (and can't afford having no highspeed modem for the round trip to
Supra Corp. while Supra replaces the speaker) -- so is it possible for Supra to
mail me a replacement speaker??..  
 
also, I'm sending in my registration card today for the 14.4, but if you could
possibly get the ROM out faster (if I include my name & address, which I am
about to do), see if you could make me real happy ;-) 
 
that's it.  it IS a good modem, all you non-believers!
 
Jason Slater 4219 Dauntless Drive Palos Verdes, CA  90274 (310) 541-3131 voice 
(310) 544-2027 data (310) 377-7067 Fax (standalone)
 
ser#14E 004702
 
             -- off to work on some more 14.4's


Msg#: 1080 *MODEM*
06-22-92 08:25:30
From: SYSOP
  To: JASON SLATER
Subj: REPLY TO MSG# 665 (PROBLEMS (SIGH..) & SOLUTIONS)
Jason, I'll give you a call for your bad speaker.  If you can do 9600, you
might be able to do 12000 with AT N S37=10.  Give it a try. [Nathan]   Supra
Techncial Support


Msg#:  666 *MODEM*
06-11-92 07:41:07
From: ALAN NEAL
  To: SYSOP (Rcvd)
Subj: LINE NOISE
I use the Supra v.32bis to connect to R&E's on occasion. Sometimes I get 
through with a solid 9600 connection. Sometimes I can only connect at 4800 with
lots of RE messages and aborted downloads.
. They advertise a DUAL ELIMINATOR which connects between the modem and the
phone line. They claim that this cleans up the line noise. I think they want
around $30 for it.
. Is this thing just a band pass filter? Is it worth trying? Has anybody has
experience with this product?
. Alan.


Msg#: 1083 *MODEM*
06-22-92 08:44:12
From: SYSOP
  To: ALAN NEAL
Subj: REPLY TO MSG# 666 (LINE NOISE)
Alan, The RE's are from line noise.  I am not familiar with filtering systems,
and can not tell you if they actually work. [Nathan]  Supra Technical Support


Msg#:  669 *MODEM*
06-11-92 11:17:36
From: ALFREDO ROJAS
  To: SYSOP (Rcvd)
Subj: RETURNED MODEM
How do I know if I have the new rom, new modem?


Msg#:  749 *MODEM*
06-13-92 12:33:43
From: MARK WHITE
  To: ALFREDO ROJAS (Rcvd)
Subj: REPLY TO MSG# 669 (RETURNED MODEM)
Do a AT I3.  The current ROM is 1.200C.
 
Mark - Supra Tech Support


Msg#:  936 *MODEM*
06-18-92 07:41:10
From: ALFREDO ROJAS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 749 (RETURNED MODEM)
Ok, thanks...


Msg#:  674 *MODEM*
06-11-92 16:38:21
From: ERNIE BLANCHARD
  To: MARK WHITE (Rcvd)
Subj: V.32BIS MODEM
Mark I left you a message in the general area asking for help with a problem. I
thought you would get it anyway but just wanted to make sure.
                        Ernie Blanchard


Msg#:  676 *MODEM*
06-11-92 20:07:22
From: ALLEN JOHNSON
  To: MARK WHITE (Rcvd)
Subj: V.32BIS RESETS
Hi, I purchased one of your V.32bis modems about a month ago and have been 
greatly pleased by its performance. Recently, I have been experiencing a small
problem with the modem.
 
When I first tell the modem to dial and it receives a BUSY signal, it will 
reset. I can tell my software {COMMO} to redial and this reset may or may not
occur again.
 
I have noticed that this problem only crops up after the modem has been turned
on, that is, usage after the first couple of dial attempts does not cause the
problem to recur UNLESS I have to turn off the modem for whatever reason.
 
I scanned through your messages and noticed that a gentlemen mentioned a 
similar problem in message #227 in the Modem message area.
 
My modem initialization string is ATZ0\N3%C0S95=47
 
ATI3 returns V 1.000-E TR14-Jxxx-001 003
 
Also, I would like to have the ROM update sent to me when it is available. My
address is:
                        Allen C. Johnson
                        800 Ash Drive
                        Yuma, AZ  85364
 
I might also mention that I have called your BBS twice and both times have been
able to get a 14400 connection without difficulty. For those who might be
interested, my NRAM settings follow:
 
ACTIVE PROFILE: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:002 S09:006 S10:014 S11:050 S12:050 S18:000 S25:005 S26:001 S36:007 S37:000
S38:020 S44:003 S46:136 S48:007 S49:008 S50:255
 
STORED PROFILE 0: B1 E1 L2 M0 N1 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0
&S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:050
S12:050 S18:000 S25:005 S26:001 S36:007 S37:000 S38:020 S44:003 S46:136 S48:007
S49:008 S50:255
 
STORED PROFILE 1: B1 E1 L2 M0 N0 Q0 T V1 W1 X4 Y0 &C1 &D2 &G0 &J0 &K5 &Q8 &R0
&S0 &T4 &X0 S00:000 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:050
S12:050 S18:000 S25:005 S26:001 S36:007 S37:009 S38:020 S44:003 S46:136 S48:007
S49:008 S50:255
 
I should add that my second setting works with GEnie. GEnie requires that 
hardware handshaking be turned off, thus the &K5 and &Q8.




Msg#:  703 *MODEM*
06-12-92 11:35:58
From: JAMES MARPLE
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 676 (V.32BIS RESETS)
I have the same problem. Sometimes, after a few calls usually, my modem will
reset itself when it is redialing and gets a busy signal. It is like there is a
big drain on the power supply or something as I get a very audible click thru
the speaker and the alphanumeric leds do their self test when it resets. This
is VERY frustrating. Does Supra have an answer for this problem yet?


Msg#:  677 *MODEM*
06-11-92 20:21:37
From: JONATHAN GREENBERG
  To: ALAN NEAL (Rcvd)
Subj: R&E DUAL ELIMINATOR
I bought one of R&E's DUAL ELIMINATORS a week ago, and have had very poor luck
with it.  It seems to be nothing more than a surge protector that plugs into  
an electric outlet.  A little plastic box with a metal ground connector and  
two modular jacks.  I stopped using it.  Had one week of horrible connections  
with R&E.  Tonight I was on for an hour at 14.4 and it was rock solid.  This  
modem is great when conditions are right.
 
For all - started using S9=30 and S10=160, and connected here at 12.0 for the  
first time.
 
Jon


Msg#:  753 *MODEM*
06-13-92 13:23:44
From: ALAN NEAL
  To: JONATHAN GREENBERG (Rcvd)
Subj: REPLY TO MSG# 677 (R&E DUAL ELIMINATOR)
Thanks for saving me $30. By the way, I've been using AT N s37=11 and getting
14.4 from R&E's for the first time. I'm using it here, but have connected at
14.4 without it.
  SYSOP: The replacement modem you sent me works great! Thanks for the super
turn-around time. Alan.


Msg#:  688 *MODEM*
06-12-92 06:44:24
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: FAX
Mark , Connie asked me to let you know my experiences w/the fax
software/hardware I could not get ANY CLASS1 software to receive more than one
or two pages at a time but the CLASS2 driver & software from MAGICSOFT (MTEZ)
works perfectly as far as I can tell  Also the full screen editor is the pits
!!


Msg#:  737 *MODEM*
06-13-92 11:07:09
From: MARK WHITE
  To: KEITH SITTER (Rcvd)
Subj: REPLY TO MSG# 688 (FAX)
What version of the ROM are you using? (AT I3).  What software are you using?
 
Mark - Supra Tech Support


Msg#:  934 *MODEM*
06-18-92 06:44:01
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 737 (FAX)
 ATI3= V1.000-E TR14-Jxxx-001 003 Software is MTEZ by Magicsoft. And by the way
I ran into a small problem. I can't seem to send faxes reliably with the CLASS2
driver even though I have been able to send before. The problems seem
intermitant. I put my COMPUCOM (out of business) back in service and no more
problems ! Leave me a voice message @ (816)221-2661 if you've ANY ideas. Thanx


Msg#: 1017 *MODEM*
06-20-92 20:26:57
From: MARK WHITE
  To: KEITH SITTER (Rcvd)
Subj: REPLY TO MSG# 934 (FAX)
You need the new rom.  Pls EMail your address and I will get it sent to you.
 
Mark - Supra TEch Support


Msg#: 1147 *MODEM*
06-23-92 06:29:27
From: KEITH SITTER
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1017 (FAX)
Thanks for the quick response but I just got the new roms in the mail yesterday
(Monday 6/22/92). Iwas wondering however if there is any software out there
that will allow auto discriminate mode on these modems so I wouldn't need one
for fax and one for data (inbound) ? Any ideas would be appreciated. Thanks
again, Keith


Msg#: 1204 *MODEM*
06-25-92 01:33:41
From: MARK WHITE
  To: KEITH SITTER
Subj: REPLY TO MSG# 1147 (FAX)
The mid-july ROM will allow the adaptive answer to work correctly.  I do know
that there is some front door and BBS software which will allow a single modem
to do both jobs.
 
Mark - Supra Tech Support


Msg#:  689 *MODEM*
06-12-92 07:57:15
From: MICHAEL L. LEE
  To: SYSOP (Rcvd)
Subj: V.32BIS ROM UPGRADE
Hello I see by reading the messages that your collecting names for a list on
the upcoming ROM upgrade for the V.32bis Supra modem.  Please accept my name
and address:  Michael L. Lee, 8099 Counselor Road, Manassas, Virginia 22111.  I
have sent in my registration and you should be able to cross reference this
information.  On another subject, I am a member of the Capital Area SysOps
Association in Washington, DC.  We are a group of Washington are SysOps who
meet the second Saturday of each month.  We have had a number of visiting guest
speakers such as Mr. James Summers, Director of SysOp Sales for US Robotics and
on June 13th (tomorrow) we are haveing an IBM representative make a
presentation on OS/2.  The reason I bring this up is would there be any one at
Supra Corporation that would be interested in coming to Washington and
addressing our group?  At the las t meeting there was quite a discussion
regarding Supra modems for BBS usage.  Our go  group would be a very nice forum
for your sales group.  There are somewhere in the neighbor hood of 3,000 bbes
in the Washington area.  CASA has a membership of about 150.  I thin you would
receive a nice welcome .  You can adet a nice reception here in
Washington.Please leave a respone to me here on your board or call 202-267-5697
(the FFA's BBS and leave me a message there.  Supra is registered caller on
this board.  Thanks!I look forward to hearing from you.


 g


Msg#: 1102 *MODEM*
06-22-92 13:20:10
From: SYSOP
  To: MICHAEL L. LEE (Rcvd)
Subj: REPLY TO MSG# 689 (V.32BIS ROM UPGRADE)
I have written down your name.  Actually, the list is just to make sure that
people get the chips.  They will be sent out automatically to all registered
users in mid-July, free of charge.  I have also passed your invitation on to
the Sales Manager. Thank you for the invitation.  If you have any more
questions, please let me know. [Nathan]  Supra Technical Support


Msg#: 1170 *MODEM*
06-24-92 05:08:32
From: MICHAEL L. LEE
  To: SYSOP
Subj: REPLY TO MSG# 1102 (V.32BIS ROM UPGRADE)
Thanks Nathan.  Our SysOp group would be very please to sponsor your sales
manager at one of our meetings.  We meet on the 2nd Saturday of each month
alternating between Northern Virginia (Springfield) and Rockville, Maryland.
Depending on when your sales manager would be coming we could let you know
whether we're meeting in Maryland or Virginia for that date.  This would assist
him in making his travel arangements.  As a member of the Capital Area SysOps
Association, I appreciate your (and Supra's) interest in joining us one
saturday in the future!
                                                                         Mike
;-)




Msg#:  692 *MODEM*
06-12-92 08:57:18
From: GRIER ELLIS
  To: SYSOP (Rcvd)
Subj: BUSY RESET
My new Supra v.32bis modem sometimes does a soft reset (like ATZ) when it
receives a busy signal.  When this occurs, the COMM program receives no
notification.  I am using AT&F2M0 as my init string.  Any suggestions?
. BTW, I have played with many modems in my role supporting several hundred
client offices, and I love the Supra v.32bis.  I am  recommending that we order
a couple to test more thoroughly (mine is my personal modem - actually my
second personal modem, the other is a USR HST 14400) so that we can possibly
recommend (or resell) to our clients.
. Also, BTW, I think that you guys in tech support are doing a great job no
matter what some callers say (and anyone who doesn't expect back-ordering of a
product at the Supra v.32bis's price/performance level is not in touch with
reality).  Keep up the good work! Grier


Msg#:  750 *MODEM*
06-13-92 12:36:31
From: MARK WHITE
  To: GRIER ELLIS (Rcvd)
Subj: REPLY TO MSG# 692 (BUSY RESET)
What is the serial number of the modem?  Thanks.
 
Mark - Supra Tech Support


Msg#:  865 *MODEM*
06-16-92 09:04:17
From: GRIER ELLIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 750 (BUSY RESET)
Mark, The serial # of my modem is 14E005930. Thanks, Grier


Msg#:  926 *MODEM*
06-17-92 18:48:40
From: MARK WHITE
  To: GRIER ELLIS (Rcvd)
Subj: REPLY TO MSG# 865 (BUSY RESET)
It sounds like a problem with that particular modem.  If you can contact Tech
support we can get the modem exchanged for you.
 
Mark - Supra Tech Support


Msg#: 1022 *MODEM*
06-20-92 21:19:44
From: GRIER ELLIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 926 (BUSY RESET)
Thanks, Mark. I'll try to get Tech Support on the line. Any idea how long
replacement will take? Grier


Msg#: 1027 *MODEM*
06-20-92 22:13:43
From: MARK WHITE
  To: GRIER ELLIS
Subj: REPLY TO MSG# 1022 (BUSY RESET)
With our FedEx program, you should be able to have one out to you in a few
days.
 
Mark - Supra Tech Support


Msg#:  720 *MODEM*
06-13-92 00:03:25
From: ANDREW ELDRITCH
  To: ALL
Subj: DUAL STANDARD HST'S & 14.4
what are the proper settings for connecting with Dual Standard HSTs at 14.4?
if there are some settings that might not be correctly set on the HST, what
should a person tell the sysop of such a BBS to do?
 
ae


Msg#:  751 *MODEM*
06-13-92 12:39:10
From: MARK WHITE
  To: ANDREW ELDRITCH
Subj: REPLY TO MSG# 720 (DUAL STANDARD HST'S & 14.4)
What kind of problem do you have when connectiong.  If you are connecting at
2400, then the DS is stet to answer high speed with HST protocols only.  Other
wise, you just need to set the modem to &F2.
 
Mark - Supra Tech Support


Msg#:  792 *MODEM*
06-15-92 05:34:14
From: SCOTT PIERCY
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 751 (DUAL STANDARD HST'S & 14.4)
there are some USR Duals out there that have older firmware & thus will not
reliably connect with the SupraFax v.32bis & a few other v.32bis modems of
recent manufacture, most notably the Hayes Ultra 14.4. This is just from my
personal experiences, but I have had the problem substantiated by some BBS
SYSOPS who are running older Duals, so this may be the case here. Out of 30 or
so DS boards I've called since I got my SupraFax, I've only experienced
problems with two, and both of these had (relatively) old Dual Standards. Hope
this helps.. Scott Piercy


Msg#:  924 *MODEM*
06-17-92 18:41:56
From: MARK WHITE
  To: SCOTT PIERCY (Rcvd)
Subj: REPLY TO MSG# 792 (DUAL STANDARD HST'S & 14.4)
Thanks for the info.  That is one of the unknowns which can make high speed
connections frustrating.
 
Mark - Supra Tech Support


Msg#:  726 *MODEM*
06-13-92 05:38:48
From: CARLOS CARDOSO
  To: SUPRA
Subj: SUPRA MODEM
I have a suprafaxmodem V32bis and i have noise line problems to comm. to usa, i
use qmodem 5.0, which is the best configuration fo noise (handling noise
problems)? thanks





Msg#:  728 *MODEM*
06-13-92 08:49:20
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: INIT STRING
Hi Allen, I just wanted to mention to You that your init string doesn't work.
You have to realize that when the modem sees the ATZ0 command it immediatly
does a reset. During reset the modem cannot accept any commands,  so the rest
of your init string is lost. Put some delay commands like ,,,, or whatever the
COMMO software uses as delay, between the ATZ0 and the rest of the line so the
modem have time to settle down after reset and accept the rest of the init
string.  Or maybe store the wanted setting with AT&W0 and just do the ATZ0 in
the init string, as this is probably the setting You are using most of the time
anyway.
 
 
A small note from:    
 
Urban Larsson, Stockholm, Sweden



Msg#:  774 *MODEM*
06-14-92 14:20:37
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 728 (INIT STRING)
Thanks for the info. I'll check into what you say, though I must comment that
there is a board local to me that leaves MNP5 enabled and since I placed the
%C0 in my init string I have quit getting MNP5 connections. I place those
commands in my init string because I want /N3 etc set and  it is my
understandin (flawed perhaps) that the modem will not store the settings, at
least, it will not display them with AT&V (which displays the NRAM settings). 


Msg#:  777 *MODEM*
06-14-92 14:41:49
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 774 (INIT STRING)
The commands you mention is all stored in the ram with the bitmap registers. So
it shouldn't be necesary to execute them each time you turn the modem on.
  You can have a look in the manual to see have the bitmap registers are used.
Regards Urban Larsson



Msg#:  928 *MODEM*
06-17-92 21:46:53
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 777 (INIT STRING)
You mean that I can set the bitmap registers or that by using those commands I
set the registers? I hope the former as that will clear up any difficulties I
have (and also explain why you are RIGHT <GRIN>).


Msg#:  940 *MODEM*
06-18-92 10:01:42
From: URBAN LARSSON
  To: ALLEN JOHNSON (Rcvd)
Subj: REPLY TO MSG# 928 (INIT STRING)
Hi allen, yes you can set the things with either the % command or whatever or
by setting the bit in the corresponding S register. Just be sure to read the
not shown S registers and note them down for future referens if they are
altered by mistake or other reson.
                                                          Regards  Urban 


Msg#: 1133 *MODEM*
06-22-92 19:16:26
From: ALLEN JOHNSON
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 940 (INIT STRING)
Thank you for the reply. Since your first message, I undertook the advice you
gave me and now have only to report that it works very nicely. Thank you for
the advice. My initialization string is now ATZ0.


Msg#:  729 *MODEM*
06-13-92 09:01:48
From: URBAN LARSSON
  To: SYSOP (Rcvd)
Subj: ROM UPGRADE
My adress for the ROM upgrade is:
 
MOTOROLA AB LMPS, Urban Larsson Box 2005, S-127 02 Skarholmen
          SWEDEN
 
 



Msg#: 1113 *MODEM*
06-22-92 14:23:18
From: SYSOP
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 729 (ROM UPGRADE)
OK.  You're on the list. [Nathan]


Msg#:  731 *MODEM*
06-13-92 09:21:54
From: JOE STEWART
  To: ALL-SYSOP
Subj: ATNS37= SETTINGS...
GoodMorning.... i am looking for a way to lockmy modem at 12000 due to ALL the
line noice in the St. Louis area.... i am a SysOp (HO's HOUSE BBS Fido
1:100/630) and for all the mail runs that my modem makes i need to have it set
lower then 14.4 other wise it just runns up the phone bill with short calls....
i am looking for a way to have it that it lock it BUT that users with slower
then 12000 can still log on with the s37 setting only that speed modem can get
on..... is there a way to set it that it will do that and slower........ ie
2400... if so PLEASE help..... LaTeR...joe (HO's HOUSE BBS (314) 272-6535 Fido
1:100/630)


Msg#:  752 *MODEM*
06-13-92 12:41:17
From: MARK WHITE
  To: JOE STEWART
Subj: REPLY TO MSG# 731 (ATNS37= SETTINGS...)
Whith <rom v1.200C that is not possible.  1.200C impelments S110 which allows
you to specify what baud rates to allow.
 
Mark - Supra Tech Support


Msg#:  742 *MODEM*
06-13-92 11:46:58
From: URBAN LARSSON
  To: ALL
Subj: PROBLEMS CONNECTING?
I wanted to mention that I have no problem to connect with other modems at
14400, even supra modems. As there seems to be people having problem with this,
(connecting to Rusty'n Edies BBS is mentioned) I present my config of the supra
v32bis. Maybe there is only one or two parameters in my setup that fixes the
problem, but I haven't tested which one.
 
If bad telephone lines is noticed, then redialing often is the solution, as you
often get another trunk line with lesser noice (or more) from the telephone
company. I think this is what happens with Supra corps BBS. If you use the M3
command, it is possible to hear the line noice level when the modem waits for
answer, even if the tiny loadspeaker doesn't help much,(HST's have an excelent
loadspeaker for this) and redial when the noice is notisable. If that doesn't
help, put N0 in the dialing prefix on those telephone numbers that have bad
lines. This command set the modem to max 9600bps connection. I haven't seen any
BBS not accepting this, even under worst line conditions. Also put N1 in the  
other numbers prefix that you want highest connect rate with.
 
You have to remember that V32bis almost take up twice the spectrum energi of
the line compared with HST 14400 (and new 16800 ) and is therefore much more
sensitive to line quality. So don't compare  V32bis with HST 14400 connections.
Also most of the DualStandard HST out is only V32 9600 modems.
 
 
Last word about communication software. Keep DOS and software buffers at a low
value, like DOS buffers=20 and software at 2-4 Kb, otherwise filetransmissions
often get CRC and BAD SUBPACKET errors when writing to disk. And remember to
disable or remove disk-caching before starting the comm software, or you will
surely get errors during file receiving.
 
Telix software seems to have a bug or something similar, if screenwrite is
slower than modem throughput, (often happens when looking at scrolling 
filelistings using V42bis) then DTR is dropped by Telix. So don't use the DROP
DTR TO HANGUP command in the setup, and always use CTS RTS handshake.
 
 
Heres my setup also with the important S registers not shown with AT&V. It will
give a locked computer-modem link at 38400 and modem responds with modem-modem
connect rate and protocols. It will start with V32bis and V42bis and go down
from there until it matches the capabilitys of the other modem.
 
I guess that the important parameters being:
 
W2 &K3 &Q9    S23:063 S36:003 S37:009 S41:019 S46:138 S48:007 S95:043
 
 
ACTIVE PROFILE: B1 E1 L1 M3 N1 Q0 T V1 W2 X4 Y0 &C1 &D2 &G0 &J0 &K3 &Q9 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:002 S09:006 S10:014 S11:060 S12:050 S18:000 S25:005 S26:001 S36:003 S37:009
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255
 
 
S13:095 S14:139 S15:000 S16:000 S20:000 S21:048 S22:125 S23:063  S24:000
S27:129 S40:087 S41:019 S82:128 S86:255 S95:043
 
 
 
I hope someone will correct me if I made any errors. 
              
                                              Bye...      Urban Larsson     
                                                              Sweden



Msg#:  761 *MODEM*
06-13-92 18:53:04
From: MITCHELL SASH
  To: SYSOP (Rcvd)
Subj: V32BIS BUGS
I waswiondering if you have a mailreader program that is available on this
board to speed through the messages when calling long distance....It would
greatly cut down on the phone bills  Thanks Mitch

I wa


Msg#:  838 *MODEM*
06-15-92 19:03:52
From: BRETT FRYMIRE
  To: CHRIS HUFNAGEL
Subj: REPLY TO MSG# 40 (V32BIS BUGS)
This has been very informative for me!  I was having a VERY difficult time with
other brands of v.32bis connecting but no problems with 9600 as has been
indicated by the other messages.  I see the problem is the fall back. An
interesting experiment i tried was to cycle power in the Supra and it would
connect.  ????  Don't ask me.  :-)  Otherwise I like the Supra.  Thought I am
VERY interested in the ROM upgrade! Later 
-- Brett


Msg#:  762 *MODEM*
06-13-92 18:57:40
From: MITCHELL SASH
  To: SYSOP (Rcvd)
Subj: MAILREADER
I am trying to find out how to use this board so please be patient...My
original message was dealing with using a mailreader program such as Tomcat or
Qmail to make reading the nmessages easier...If you do have it hoew do you
acxcess it 

Thanks MITCHm


Msg#: 1115 *MODEM*
06-22-92 14:28:49
From: SYSOP
  To: MITCHELL SASH
Subj: REPLY TO MSG# 762 (MAILREADER)
We don't have a mail reader system.  We don't expect for people to be on long
enough for it to merit this sort of system.  Please feel free to brouse around,
and DL anything you like. [Nathan]  Supra Technical Support


Msg#: 1167 *MODEM*
06-23-92 23:29:30
From: DARRELL SANDERSON
  To: SYSOP
Subj: REPLY TO MSG# 1115 (MAILREADER)
You may not expect people to be on long enough ... but at long distance rates,
costs add up.  This board is rich in technical information and it should be
easier to get it.   Is it possible to zip up the message databases for
downloading as an alternative???  It would be much appreciated.  Thank you.
CANADA


Msg#:  770 *MODEM*
06-14-92 08:57:24
From: JOHN TROHER
  To: MATT ZUKOWSKI
Subj: SUPRA TO USR DUAL
I'm using Procomm Plus and have tried everything including your sugestions I
cannot connect to any USR 9600 or 14.4 modem at anything higher than 2400
anymore suggestions???



Msg#:  772 *MODEM*
06-14-92 12:04:47
From: IRA BRICKMAN
  To: MARK WHITE (Rcvd)
Subj: V32BIS FAXMODEM
Mark, 

I've read all the messages and I can't keep quiet any longer!

Like so many of your callers, I, too, was concerned that my v.32bis FaxModem
wasn't simply "plug 'n play."  I even wrote to SUPRATECH on GEnie (Nathan, I
guess) expressing concern.  Concern, not outrage, not accusa-
tions, and certainly not malice, as I've read in some of the messages here.

It seems to me that you are in the midst of learning a great customer service
(and PR) lesson: it ain't enuff to have all (or most) of the facts and be able
to expound on them.  You have to hear what's important to your customers and
give it to them.

What the gripers really want for their $$$ is the "plug 'n play" they're used
to at lower bps rates.  They've forgotten about the learning curves of their
past that were forced on them with each new venture into techdom. That learning
curve applies no only to your customers, but to you and Nathan, as well.  After
all these are new chip sets with new firmware for (relatively) new standards.

I finally met with success thanks to the messages here from you and Nathan, and
for the &Q9 tip from one of the users.  I logged onto my friend's BBS (it also
uses a Supra 14.4) at 14,400(!) instead of the smooth-running, s37=9, ATN, 9600
I had been using.

To your unhappy, unhearing customers:

Guess what, guys! The connection >often< paused to wait for the line noise. It
doesn't do that at 9600 bps.  I did download at 1600+ for the first time
(yes!!).  But I now know that it also could be that I was on at 12.2 or lower.
Why?..... 

Here's the punch line:

I couldn't get my uploading to work.  It halted, and repositioned, several 
times, tried various cps rates and, about halfway through, timed out with too
many errors.  So I called back at 9600 using the s37 switch and N0 commands,
but left the &Q9 in place.  My upload went through at a steady 1910 cps!!!! The
fastest to date anywhere!

And, read my lips, at 9600 baud connect!!!

As you've been trying to say, Mark: those connect and carrier messages aren't
as important as they used to be.  It's the true throughput rate that counts.

So, Mark, Nathan, thanks for the BBS, and for leaving even the worst of the
messages up for reading.  To those of you who are so worried that you are being
ripped off, you should be more frustrated at yourselves for not being willing
to listen and learn.

For those of you who are, here is my ROM version:

V1.000-E TR14-Jxxx-001 003

Here were my settings for the 9600 "baud", 1900+ cps transfer:

ACTIVE PROFILE: B1 E1 L2 M1 N0 Q0 T V1 W1 X4 Y0 &C0 &D2 &G0 &J0 &K3 &Q9 &R0 &S0
&T4 &X0 &Y0 S00:000 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:050
S08:001 S09:006 S10:014 S11:050 S12:050 S18:000 S25:005 S26:001 S36:007 S37:009
S38:020 S44:003 S46:138 S48:007 S49:008 S50:255 

(In case someone notices, I've got to keep my DCD line high to use some of my
term program's features)

There are also some excellent, readable text files out there explaining more
about these standards, proprietary protocols, and modemming in general.  These
are much better than the speculation of disgruntled users.
 
Nathan, I sent in my registration card, but, what the hey, put me on the list,
too.  Better yet, just look to see if I'm on it already!

Could you please post an errata sheet to supplement the manual?  It would be a
big help.  Thanks.

Ira


Msg#:  920 *MODEM*
06-17-92 18:30:35
From: MARK WHITE
  To: IRA BRICKMAN (Rcvd)
Subj: REPLY TO MSG# 772 (V32BIS FAXMODEM)
Thanks for the kind words and reports of your eventual success.  We are working
on addendiums.  One of them is V32_Q&A.TXT in the MODEM dled section.  I will
be getting the latest version of that up here in about a week and a half from
now. 
 
Mark - Supra Tech Support


Msg#:  778 *MODEM*
06-14-92 14:43:00
From: URBAN LARSSON
  To: JASON SLATER
Subj: PD BBS
Hi Jason, I tried that PD BBS you mentioned, the Maverick BBS. No problem
connecting 14400 LAPM V42bis from Sweden. Have you seen my message here on this
BBS regarding setup of modem? Maybe that will help you a bit on the way.
                                            
                                            Regards  Urban Larsson
 
B.T.W.  You wheren't registred under Your name in Maverick BBS.
 



Msg#:  779 *MODEM*
06-14-92 14:43:44
From: URBAN LARSSON
  To: PORT (Rcvd)
Subj: PACKET RADIO BBS
I'v tried that packet radio BBS you had problem with. I connected there 5 times
out of 5 with 14400 LAPM V42bis. Maybe my message here on the Supra BBS
explaining the setup of my modem can help you somewhat?  
                       
                           Regards   Urban Larsson,Sweden



Msg#:  851 *MODEM*
06-16-92 03:42:00
From: PORT
  To: URBAN LARSSON (Rcvd)
Subj: REPLY TO MSG# 779 (PACKET RADIO BBS)
Thanks Urban : I have been able to connect at 9600 now reliable, but not at
14400? My line here is very noisey and brings a 015 to 023 with  the %q command
and about  022 for the level %L ... 
                                                         Port..


Msg#:  780 *MODEM*
06-14-92 16:11:12
From: B.J. GUILLOT
  To: SYSOP (Rcvd)
Subj: NEW ROMS
I would also like to receive any new chips when they are available. I sent my
registration card off two weeks ago, so you should have it by now.
Information:
 
B.J. Guillot 2611 Rushwood Circle Houston, Texas 77067-1941
 
Modem serial number 14E 002343


Msg#: 1121 *MODEM*
06-22-92 15:01:20
From: SYSOP
  To: B.J. GUILLOT (Rcvd)
Subj: REPLY TO MSG# 780 (NEW ROMS)
OK.  Your on the list.  Please be sure to also send in your registration card. 
[Nathan]  Supra Techncial Support


Msg#:  783 *MODEM*
06-14-92 20:01:15
From: JONATHAN GREENBERG
  To: MARK WHITE (Rcvd)
Subj: MODEM PROBLEMS
First of all, I appreciate the effort you guys are making to procuce a product
that is so critical to outside influences that you can't do much about except
take the heat.  But it is frustrating to have to dial repeatedly to get a
decent connection.  But once I get one, it's great.
 
I've got two problems for you.  I received my SupraFAXmodem V.32bis S/N 
14E000765 from Computability the beginning of April.  With it I received WinFAX
2.0.  Is this the same software you are shipping now?  I have had FAX
transmission problems since I received the modem.  In particular, there is one
fax I have been completely unable to connect to.  I made the recommended
changes, but have had no luck.  I reported my problems to tech services by
voice, the early version of this BBS, and by FAX.  Should I have received the
first issue of the new ROM?  My current ROM printout with I3 shows V1.000-C
TR14-Jxxx-001 110.  You should have gotten my registration card months ago.  I
certainly want to get the new ROM when it's available.
 
Second problem - yesterday my speaker died in the middle of a dial session. The
dialing continued, but I couldn't hear anything.  No tones, no ringing signal,
no carrier - nothing.  After that, the only noise was a click at the start of
each session.  I turned it off for a few minutes; when I turned it on again it
worked for about five minutes and then died again.  I took the modem out of its
case and tried it.  The speaker had separated from the little IC chip it's
taped to, but it worked all right.  Is this a heat-related problem?  It seems
to get pretty hot inside the case.  Any advice?  I don't mind sending the modem
back if I have to, although I've gotten pretty spoiled by those 1700 cps
transfers.
 


Msg#:  921 *MODEM*
06-17-92 18:36:25
From: MARK WHITE
  To: JONATHAN GREENBERG (Rcvd)
Subj: REPLY TO MSG# 783 (MODEM PROBLEMS)
I do have you on my list for fax rom upgrade.  I sent the list back to shipping
at the beginning of the week.
 
You can return the modem to us for repair of the speaker.  We do have an
exchange program that if we can get a Visa / MasterCard #, in a few days we
will UPS Red Lable a new modem to you.  In the packaging is a return envelope
(FedEx) for the old modem.  The shipping is on us and we do not charge the
credit card unless we do not get the old modem back in a few weeks.  Either
leave EMail to me with the pertaint info, or call our tech support hot line.
If you have had problems calling before, give it a try now, we have all of our
staff full time now and have significantly increased our call load.
 
Mark - Supra Tech Support


Msg#:  784 *MODEM*
06-14-92 20:25:32
From: JONATHAN GREENBERG
  To: MARK WHITE (Rcvd)
Subj: SPEAKER PROBLEM
More info on my speaker problem - now it doesn't work at all, either inside or
outside the case.  Help!!


Msg#:  788 *MODEM*
06-14-92 23:49:29
From: JOHN T KOHL
  To: SYSOP (Rcvd)
Subj: RE: CURRENT REVS/NEW ROMS?
re: msg #499 in modems area.  I haven't heard a thing back on this (>1 week
later!)


Msg#:  793 *MODEM*
06-15-92 05:47:37
From: JASON PIA
  To: MARK WHITE (Rcvd)
Subj: NEW ROMS
Good and bad news! To all those having problems with faxing and Winfax Pro -
the new  ROMS cure this problem (the software fixes did not work for me  
either!) BUT with the new ROMs I have a new problem! When I dial other modems  
and get a ringing tone the modem reports this as BUSY and hangs  up - very
useful. Does this have naything to do with message 748?  This problem is
deeeply frustrating. I can only get on to this board because the modem answers
immediately. Please bare in mind that the BBs that I am trying are in the UK
and our tones may differ? I would be grateful if you can suggest any setup
changes that may  help or am I in big trouble?! TTFN, Jason


Msg#:  830 *MODEM*
06-15-92 11:38:26
From: URBAN LARSSON
  To: ALL
Subj: PROBLEM CONNECTING?-PART TWO
   Just a few points that I come to think of now, that maybe could be 
   of use to somebody else.
 
 
1. Always lock the terminal/BBS software at a fixed bps rate, like
   38400bps or higher (but you probably need the 16550 chip at 57600)
   and of course also lock the modem link rate at the same speed. 
   Don't use autobaud detect and similar features in the software.
   That way you don't have to bother with what rate the connection
   is done. (Some softwares have problem detecting the right BPS rate,
   most often 1200 and 12000bps and sometimes doesn't have 12000 at all)
   You will never again have to see the screenfulls of garbled text again.
   And most important, the throughput have a chance of comming up to
   1650bps with Zmodem and 1700 with Ymodem-G. With already compressed
   files that is, like ZIP and DMS...Haven't seen any BBS yet that's not 
   compressing their files  (Maybe excluding Genie, The Source and 
   some others?).  With V42bis compressing on and transfering textfiles, 
   you easily come up to that 38000 bps that everybody likes to tell about 
   but no one uses in practice. Error correcting protocols are more 
   important, like LAPM.)
 
2. Never hog the BBS's by reading and writing long messages online.
   Try to keep the BBS's free to other users and keep the phonebill down.
   On this BBS you just set the "capture on" in your terminal software
   and state that you want to "read all new messages, board by board".
   Also use the "always follow" to see the replay on the messages and
   set read to nonstop mode. When the scrolling stops, log off from 
   the BBS and read the capture file with your favorite wordprocessor, 
   that ofcourse have search and find features and other helpful things, 
   without having to see the dollars and cents increasing on your phonebill 
   with each minute you stay online. Another benefit is that you create 
   your reply off line with the same wordprocessor and upload the message 
   into the fullscreen editor with ASCII protocol. You never again have to 
   deal with that ugly fullscreen editor that won't show you how the message 
   will look like until you save it.
   No need to use fancy mailreding programs on small BBS's like this one.
   ( Or even big ones, as they often have options to read only mail 
    adressed to yourself or messages of general interest and so on...)
 
3. I've tried to connect to the different BBS's that people say they have 
   problems with, but always get good connections at 14400bps.
   Try reading my message here called "#742 Problems connecting?" 
   about setting the modem up. I've tested different setups, but the one
   I'm using now seems to be working with every BBS so far.
   
   If you can't find any good terminal software, download the Telix 3.15
   (including doc's and logon script files and all) that you can find on 
   this BBS.  It's one of the better ones including all important protocols 
   like Zmodem and the most efficient one, Ymodem-G.
   
   
   
   Don't see this text as "The Law" that you must follow, it's just some
   hints that worked for me that I would like other modem users to take
   notice of and maybe use themself if it feels right. 
   As usual, if I made any mistakes, don't hesitate to correct them.
   
   B.T.W. I'm using ROM version 1.000-E if its' of any interest.
   The only (to me) annoying glitch in the V32bis fax modem so far, 
   excluding the fax features, is the not so relaible busy detect. 
   But I understand this is to be fixed in the later ROM upgrade.
   
                                       
                                       
                                       Regards  Urban Larsson, Sweden



Msg#:  835 *MODEM*
06-15-92 14:06:29
From: DONALD WATSON
  To: SYSOP (Rcvd)
Subj: PULSE DIAL BUG!
OK, this will be the 6th messige a write on the same thing to you. I hope I get
a good answer for this time! Well, I owned a SupraFaxModem V32bis with a
V1.000-E  ROM release. By testing the modem I noticed an ugly bug either in the
modem's hard- or software, which I will go to show you: I have connected a
phone to the modem's phone socket. When I am dial-
ing in pulse mode with 'ATDP.....' the phone is not disconnected from time, the
modem dials and I may not pick up the phone during the dial process. This is
very ugly, because pulse dialing is the only possible way to dial here in good
old germany. Any other modem I know disconnects a to the modem connected phone
when it goes to dial. Why does only my Supra not do that, exept while tone
dialing? Can you remove this bug in the new ROM release or is it a hardware 
problem? Please test it out by yourself and give me a good answer and no
bullshit you told me before!!! Thanks. Your's Donald Watson.


Msg#:  903 *MODEM*
06-17-92 08:00:34
From: JIMMER
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 835 (PULSE DIAL BUG!)
Just our of curiousity, why do you want to pick up the phone during the dialing
process?


Msg#:  938 *MODEM*
06-18-92 09:43:01
From: ANTHONY DOBRE
  To: JIMMER (Rcvd)
Subj: REPLY TO MSG# 903 (PULSE DIAL BUG!)
This poor guy in Germany has a problem that no one seems to grasp. HIS
TELEPHONE BELL DINGS WHEN THE MODEM IS DIALING OUT. Just imagine! DING DING
DING DING DING DING DING DING DING DING DING over and over 50 or 60 times,
EVERY time he dials out. This is not a problem in the US but the rest of the
world may have it due to different telephone systems. The problem is DEFINITLY 
the modem, it SHOULD NOT keep the telephone active while dialing. Why can't
anyone grasp this guys problem. He was quite clear about it. WAKE UP TECHNICAL
SUPPORT and help this fellow already!


Msg#:  957 *MODEM*
06-19-92 03:11:46
From: DAVID TOPELBERG
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 938 (PULSE DIAL BUG!)
I wouldn't necesarilly blame the modem for this problem. I was born and raised
in Europe (Holland) and know of several occurences of this problem, all with
Pulse dialing phones. I was over at my grandma's last Xmas, and her phones
still ring throughout the house when you dial somewhere. Here in the US most of
us may be used to slick touch tone service, but Europe is still catching up.
(Courtesy of state owned phone companies) Anyway, my point is that is is not
necesarilly the SupraFaxModem's fault.


Msg#:  997 *MODEM*
06-20-92 03:09:32
From: DONALD WATSON
  To: JIMMER (Rcvd)
Subj: REPLY TO MSG# 903 (PULSE DIAL BUG!)
I don't want to pick up the phone during dialing process. I am angry because my
phone (originaly by the german telecom) is always ringing, while the modem
dials. This is, because the modem doesn't disconnect the phone during dialing
in pulse mode. Please give me an answer what to do, or tell me, is this a
software bug which will be removed in the next ROM update?


Msg#:  998 *MODEM*
06-20-92 03:11:30
From: DONALD WATSON
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 938 (PULSE DIAL BUG!)
Thanks to you. I think you are the only one who correctly understand my
problem. I hope the tech supports reads your message. Donald.


Msg#: 1161 *MODEM*
06-23-92 14:10:11
From: JIMMER
  To: DONALD WATSON (Rcvd)
Subj: REPLY TO MSG# 997 (PULSE DIAL BUG!)
   I did not understand that your problem was the ringing of the phone from
what I read in your messages.  A similar thing occurs in some phones in the US
that use the speaker as a ringer.  You hear clicking when the phoneline is
being dialed by the modem, or even another pulse dial phone.  I'm not sure it
is a "defect" in the modem, per se.  If I was having that problem I would not
plug the phone into the modem but would just plug it into the wall.  If it
still rings then, then presumably every phone in the house must ring when the
modem dials.  You could also put a switch in the phone itself to disconnect the
bell perhaps.  Other then that I'm not of much help - don't know nearly enough
about the European phone system.


Msg#:  843 *MODEM*
06-15-92 21:05:32
From: ROBERT REISTER
  To: MARK WHITE (Rcvd)
Subj: SERIAL NUMBER REGISTRATION
Mark,
  Today I sent in my warranty registration card so I will get the ROM update in
July. However, I think I left off the serial number of the V.32bis
SupraFaxModem. The serial number of my unit is 14E008041. Please be sure to get
this information entered as I need the ROM update as soon as possible. Thank
you,
        Robert Reister
        Jenison, MI 49428


Msg#:  891 *MODEM*
06-16-92 19:18:42
From: MICHAEL FEHRER
  To: SYSOP (Rcvd)
Subj: CLOSE-UP! & SUPRAFMODEMV32BIS
I just bought Close-up! & would like to use it with my Supfaxv32bis modem at
oone end and a Boca 14.4 v32bis modem at the other.  Neither modem is listed on
the programs chces so which modem would be a good chouice to emulate or what
initialization string should I use?  When I  place a call now I get a CARRIER
message but no CONNECT message.   Any help would be appreciated.
                  Thanks, M

Michael Fehrer/exit


exit
\exit



Msg#:  894 *MODEM*
06-16-92 20:37:53
From: MICHAEL PAUL
  To: SYSOP
Subj: V.32BIS SPEED SHIFT
In all the name calling and stuff, I'm interested in a detail or 2.
 
What is "wrong", in that my modem and yours won't stay connected when yours
decides to initiate the downshift in speed due to noise?  Is it the old ROM in
my machine?
 
I'd think that ALL speeds would be tried (12000, 9600, 4800, 2400, etc.) before
a hang-up occurs.  I never saw more than 12000 before 300 and hangup.  Does the
new ROM try all speeds, or just "fast" ones?
 
Paraphrasing others here, my V.32bis modem is the best $280 I've ever spent.
Thanks.


Msg#:  932 *MODEM*
06-18-92 01:40:27
From: ELVIN EMERY
  To: SYSOP
Subj: 1.2000=2.000C ??
 Is the 1.2000 ROM version the one with Fallback and everything ?? Or am I
going to have to wait for a 2.0 ver or are they both the same??


Msg#:  939 *MODEM*
06-18-92 09:51:26
From: ANTHONY DOBRE
  To: TECHNICAL SUPPORT
Subj: PROBLEMS
I just want to say that every time I call this BBS I always connect properly at
14400 with no problems. Thanks SUPRA. I do have problems though that I need to
bring to your attention. I use PROCOMM PLUS 2.01 and other modem programs also.
The HANGUP command does not always hang up the modem. I may have to issue  the
HANGUP command 3,4,5 times before I lose carrier. The CARRIER DETECT indicator
does not always report this data to my computer. thus I will show CD on the
modem but the computer thinks it is still not connected to carrier. And lastly
the modem will not search out 2400 baud carriers. I must set ATN0 while the
computer is offline and at 2400 before I can get an  incoming 2400 call. WHY
DON'T YOU POST THE NEW 1.200C ROM UPDATE FOR DOWNLOAD!


Msg#:  943 *MODEM*
06-18-92 13:27:39
From: LARRY BLACK
  To: SYSOP
Subj: HOT MODEM
I tried to call the Tech Support # about this, but the number was either busy
or was not answered after about 15 rings.  Anyway, the modem that I got seems
to be running excessively hot, with the transformer being burning hot to the
touch, and the modem itself only slightly cooler.  Since the modem is intended
to be used in a BBS, that does not sound good. Can be reached voice at
817-634-8006 from about 11:00 to 2 or 3, and at 793-3581 other times.  BBS
numbers are 793-3558 and 554-5331.
 
ROM version is 1.200C and the modem serial # is 14E-013522.  Would appreciate a
quick reply, as the modem otherwise seems to work quite well, and I would like
to get it into service.
 
I do have one question about the modem setup:  How can v.42bis be enabled while
disabling MNP5?  The reference guide implies that this can be done, but it does
not explain exactly how to do it.


Msg#:  955 *MODEM*
06-19-92 00:38:13
From: STEVE PEPIN
  To: NATHAN (TECH SUPPORT)
Subj: NEW PROBLEM
I am having a problem that maybe you can help with.  I just purchased a
 Supra V.32bis modem for use on a RBBS system. I am running version 17.3b
 of RBBS-PC, and I suspect a problem in the init. strings.  The problem
 is this:  I am currently in the final test phase of getting this board up.
 I have myself and two other users who are helping me debug the system.  I
 have been getting complaints from both of them regarding grabage characters
 in the menus, etc.  I have not been able to confirm this by dialing into
 the system from my secondary computer.  I see everything fine.  They both
 get some garbage and are unable to D/L a good size file.  They are both
 using different modems and software and one has even called from work AND
 home.  I suspect a bad init string.  This is what I have:
        Modem initially open at 19200 and locked at this DTE speed.
        Reset:          ATZ
        Initialize:     ATE0M0V1W2X1S0=254S2=255S10=20
        Count # rings:  ATS1?
        Answer Phone:   ATQ0X1V1A
        Off Hook:       ATH1M0
        Clear Firmware: AT&F2
        Init. Firmware: AT&C1&D3B1E0V1M0S0=0
        Write Firmware: AT&W0
 Any suggestions would be most welcome.                   Steve Pepin...
 
 


Msg#:  960 *MODEM*
06-19-92 05:56:16
From: SCOTT PIERCY
  To: SYSOP
Subj: SUPRAFAX & THE "*H" COMMAND
Just wondering why I cannot use the "*H" command that is outlined in the
manual.  It returns an "ERROR" message. Also, just exactly what new
capabilitiedoes the new ROM that's shipping in July give to the modem.  Thanks!
Scott Piercy Computer Port Inc.



Msg#:  974 *MODEM*
06-19-92 09:53:02
From: LEE PARKS
  To: SYSOP
Subj: FAX TO DEX2400
I cannot get tmt supra v.32 fax modem to connect to a DEX 2400.  THe modems
just keep exchanging tones.......





Msg#:  979 *MODEM*
06-19-92 16:17:19
From: LINDSEY MCMILLEN
  To: SYSOP
Subj: SUPRAFAXMODEM
I ordered two of your V.32bis modems from a local dealer here in Riverside in
mid May of this year.  He was able to provide me with one at that time, and
back ordered the other one.  Today I received the second unit and it appears
that the versions of ROM between the two are different.  The second unit was
shipped with a small pamphlet entitled "Important SupraFaxModem V.32bis
Information".  Among other things it tells of some new commands (%G and S110)
which will not work with my first unit.
 
I called your company voice a couple of days ago with regard to problems that
I've had with the first unit, and was put on a list for a new version of ROM
that was supposed to be shipped sometime "around the middle of July".  
 
As I was unable to make the two Supra Modems connect at 14.400 I have returned
the second unit, and with the refund purchased the Zoom Telephonics V.32bis
modem (which does connect with the my Supra).
 
I have tried to contact your company again by telephone without any success
other than receiving a busy signal.  Would you kindly have a representative of
your company call me COLLECT at 714-683-1219?  I would very much like to obtain
a more recent version of ROM before "Mid July".  My present version, as
displayed in response to the ATI3 command is Version 1.000.  I hope that
something can be done to change my opinion of the Supra as it seems like a nice
device, but with some problems.  In the meantime I am unable to recommend your
product over the Zoom to my clients.
 
I hope to hear from someone from your company soon.


Msg#: 1001 *MODEM*
06-20-92 05:42:33
From: PATTI IRWIN
  To: LINDSEY MCMILLEN
Subj: REPLY TO MSG# 979 (SUPRAFAXMODEM)
   Hmmm...  I would of kept the new rom version and sent back the old rom
version...


Msg#:  981 *MODEM*
06-19-92 16:50:25
From: JOHN WOZNACK
  To: SYSOP
Subj: SUPRAFAXMODEM TIMING.
Hi. I've been using your Supra Fax Modem, capable of 14.4, and have experienced
a problem. Sometimes when I here the modem connect at 14.4, the speaker goes
off, the panel shows 14.4 and CD, but the DCD line doesn't come up. If I force
the line up (at&c0), my software thinks the modem is on line, but the modem
doesn't seem to be in the "on-line" mode. (I think it is still negotiating the
speed or something.) After a few seconds, the remote modem hangs up. Is there
something I'm doing wrong? Perhaps I need to enable something? I've got the
modem set up for the most reliable connection. Any hints?
-JWW


Msg#:  983 *MODEM*
06-19-92 18:41:36
From: TODD LAWYER
  To: SYSOP
Subj: SETTINGS
I need to dial a fax machine that takes many rings for the machine to answer.
How do I set the options in my fax software to ring for an extended period of
time??? Thanks! Todd


Msg#:  988 *MODEM*
06-19-92 23:31:29
From: KERIEN FITZPATRICK
  To: ALL
Subj: FAX PROBLEMS WITH SUPRAFAXMODEM
I am having a slight problem implementing the UNIX Fax software that I have
using the SupraFAXmodem.  The software was written for the Everex EverFax
24/96D which conforms to some version of Class2.  I am able to send a fax using
this software & the Supra, but the vertical scale is off.  What comes out is a 
page that is two pages long. Data format is set to 1-d huffman vertical
resolution is 196 lpi, width is 1728 pixels in 215mm, page length is unlimited,
error correction & bft are disabled.
 It seems as if possibly the vertical resolution is not getting set correctly.
Any insights from those a little more knowledgable about FAXes & their
software???
   Thanks,
      Fitz


Msg#: 1004 *MODEM*
06-20-92 11:21:45
From: JOHN GOETHE
  To: SYSOP
Subj: SHIPPING ERROR
Hi,
        I received a box from you yesterday, 6/19/92, that contained ONE
SupraFAXModem.  I ordered TWO!  The packing slip said that TWO were ordered,
and that TWO were shipped!  But...there is only ONE in the box?!
        Also, I tried to set it up on TBBS, using the eSoft MODEM.DEF routine.
After about an hour of incoming calls that the modem accepted as incoming, but
TBBS not recognizing, I took the modem offline and replace it with the original
old modem.
        Why will TBBS not accept a call through your modem?  Has something
changed in the modem definition that eSoft is providing?  What are YOU using,
with TBBS, that allows callers to connect with your board?  Can you please pass
on the details to getting it to work with TBBS?
        My name is John Goethe, and I'm available for voice calls after 6pm
during the week at 816/887-3178, and on weekends.  During the week day, between
8am-4pm, I can be reached at the office at 913/362-4345.  Times are Central
Daylight Time.  My BBS v.32 line (currently an HST Dual Standard that DOES
accept calls!) is 816/887-3480.
        Please have someone contact me to answer why I only received one modem
AND how to get the modem to work with TBBS.
                                Thank you,
                                John Goethe


Msg#: 1009 *MODEM*
06-20-92 14:56:00
From: THOMAS KELLY
  To: NATHAN
Subj: V32.BIS MODEMS
Have not received replacement modem as of yet for the IBM package.  Hope it ill
be here soon!  Have gotten the Amiga package.  It works great as a Fax, however
the modem is having many of the same problems with busy detection (lack of),
erroneus messages after connection, and an aggrevating problem with the
software (which is pretty buggy as far as I can tell).  The software constantly
assumes there is no answer and starts the modem through a redial session while
the modem is showing it is connected.  After the software starts to monitor for
connect, however it still acts as if it hasn't and redials again , and again ,
etc.
        Will likely call you midweek if no message from you.
                                        Tom Kelly
                                      (504) 682-3809(w)
                                       (504) 682-9118 (h) exit


Msg#: 1026 *MODEM*
06-20-92 22:13:03
From: JIMMY DUARTE
  To: ALL WWIV SYSOPS
Subj: 14.4 INIT FOR WWIV 4.21
We just added a Supra Faxmodem to our BBS and are getting great thruput for
file transfers. Any sysop needing assistace may call The Beacon BBS 24 hours a
day for help at (704)344-1572.


Msg#: 1037 *MODEM*
06-21-92 12:21:02
From: STEPHEN J. O'CONNOR
  To: SYSOP
Subj: ROM UPGRADE
I would like to be put on the upgrade list for the ROMS for my SupraFaxmodem.
My info is:                                                 Stephen J. O'Connor
1518 Clayton Marsh Drive                                                   Lake
In The Hills,Il. 60102-1034                                           (708)
658-5923 Phone or Fax.


Msg#: 1043 *MODEM*
06-21-92 18:26:56
From: PAUL THEODOROPOULOS
  To: MARK WHITE (Rcvd)
Subj: ROMS
well, although previous statements here have indicated that all registered
users will get the new ROMS, i have also seen requests by tech support for
addresses to send ROMS to. therefore, i submt my address: Paul Theodoropoulos 
50 Sonoma St #4 San Rafael, CA 94901


Msg#: 1044 *MODEM*
06-21-92 19:52:27
From: BILL INABNETT
  To: CUSTOMER SUPPORT
Subj: EPROMS FOR MY FAX MODEM
Yes, I have one of the first 14400 v32bis faxModems. I have sent the warranty
card in over 2-3 months ago. Someone said they would be sending me some updated
eproms (and any hardware modifications) I need to make. They said the eproms
would be sent out on about 1 June 1992. Anyway, I have not hear heard a word
about any of this nor have I receive anything! Also, I think this guy's name
was Mark, but am not sure. Hesaid also they were going to fix the
slowdown/speedup problem so th at the Supra modem can slowdown and speedup with
HST HST modems.  Also, it seems I have to call everyone almost twice before
making good conection. I sold my USRobotics Dual Std in order to get this thing
and also the 14.4 fax dosent seem to work.
    Please send complete updates (roms/eproms/hardware
     modifications) so I can bring this modem up to s
    speed.  My card is on file:
                          Bill Inabnett
                          1410 Bob White Drive
                          Garland, Tx 75040
       
                         Telephone 214-840-1822 If necessary, I can fed-ex my
modem to you for update also. Someone please call and let me know what to do.
If I am not here, simply leave a message as to what you/me should do.
       Thanks,
         Bill


Msg#: 1208 *MODEM*
06-25-92 01:46:19
From: MARK WHITE
  To: BILL INABNETT
Subj: REPLY TO MSG# 1044 (EPROMS FOR MY FAX MODEM)
Your name is on the list that I sent to shipping 6/16.  I know that they are
finishing up shipping out the ROM kits from that list.  Hang tight for a few
more days and you should see it appear on your doorstep.
 
Mark - Supra Tech Support


Msg#: 1212 *MODEM*
06-25-92 01:56:16
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1208 (EPROMS FOR MY FAX MODEM)
With regard to the ROM updates: I got a ROM kit myself (there is supposed to be
a later revision in July, right?), but I understand it incorporates the same
1.20-C ROM as my warranty replacement unit. Unfortunately, I did not have a
chance to check this out. When I tried to open the modem, I found that one of
the screws was tightened so much, that I managed to strip it and still not
loosen it. I trust this is not the norm, as users who want to replace ROMs are
gonna have a heck of a time. If the present ROM kits contain what I have
already, I'll await the July revision (could you clarify this?). Perhaps you
ought to send a replacement unit when the new ROM is ready. Keep me posted. 
Peace, Gene Steinberg


Msg#: 1214 *MODEM*
06-25-92 02:10:48
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1212 (EPROMS FOR MY FAX MODEM)
The 1.200C rom has two major enhancements, Rockwell's code for faxing and the
Supra's inital fallback code, which was done a little over a month ago.  We
have spent a great deal of time refinning the fallback code, adding other
enhancements, and fixing several of Rockwell's bugs.  So it many ways, the
mid-july rom will be as big as step up as the 1.200C was from 1.000E.
 
Mark - Supra Tech Support


Msg#: 1253 *MODEM*
06-25-92 15:40:07
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1214 (EPROMS FOR MY FAX MODEM)
Sounds interesting. But unless you can figure out a way for me to get that
"stripped" screw open, I'm gonna have to exchange the modem for the ROM update
(as an AOL Forum Assistant I can't be without a modem for even a day!). Any
thoughts? (And maybe a replacement screw!) Peace, Gene


Msg#: 1263 *MODEM*
06-25-92 20:45:47
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1253 (EPROMS FOR MY FAX MODEM)
Have you taken the back plate off and tried using a needle nosed plier to hold
the stud will un-screwing the screw?  If this does not work, then yes, we can
do our Supra exchange program.
 
Mark - Surpa Tech Support


Msg#: 1280 *MODEM*
06-26-92 07:02:56
From: GENE STEINBERG
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1263 (EPROMS FOR MY FAX MODEM)
I'll try that, Mark, when I get the new ROMS. Can you at least send me a set of
replacement screws: Gene Steinberg, 422 Westgate Drive, Edison, NJ 08820-1172.
I'll give it a try when the ROMS arrive, and let you know if an exchange is
needed. Obviously, the modem otherwise works well (even the speaker, thank
heavens) and I shouldn't wish to change it if not necessary. Peace, Gene


Msg#: 1312 *MODEM*
06-26-92 23:15:08
From: MARK WHITE
  To: GENE STEINBERG (Rcvd)
Subj: REPLY TO MSG# 1280 (EPROMS FOR MY FAX MODEM)
I don't believe the screws are actually stripped.  If it is what I have seen
before, the stud (for lack of a better term) that the screw screws into has
started to unscrew it self. In other words, one end has a screw hole which
accepts the screws and the other end has threads which screw into the bottom of
the RS232 plug.  This clamps together the RS232 plug, the PC board and the
case.  All you should need to do is pop the back plastic plate off, use a
needle nose plier to old the stud and then unscrew the screw.  Pull the pc
board out, and tighten up the stud into the pc board/rs232 plug.  Put it back
in the case and putthe screw back in.
 
Mark - Supra Tech Support


Msg#: 1322 *MODEM*
06-27-92 04:38:24
From: GENE STEINBERG
  To: MARK WHITE
Subj: REPLY TO MSG# 1312 (EPROMS FOR MY FAX MODEM)
Maybe so. But the head of the screw is now stripped because of all the effort I
expended trying to get it to move (it was in solid!), an unsuccessful effort I
might add. If I can free it the way you suggest, I'd still want a new set of
screws. Peace, Gene


Msg#: 1045 *MODEM*
06-21-92 20:38:30
From: ROBERT UPTON
  To: NATHAN
Subj: MODEM CLICKING
Hi .... What would cause clicking when trying to connect. Only way to stop it
is to repeatidly try a number, escape out,  and then try again. Usually takes
about 8-9 time before it dials. If I leave modem on and do not turn it off, it
works fine. Thanks


Msg#: 1046 *MODEM*
06-21-92 21:38:32
From: DARREN COLE
  To: MARK
Subj: ROM UPGRADE
........,,[]

Well, I have the supra Fax Modem 14.4 and want to get my rom Upgrade too, My
address is Darren Cole 932 Parker St. Charlotte Nc 28216 Thanks for the help.
Also, I have a problem with my modem, I cannot issue any of the % commands in
the manual, that and any of the - commands, I tryed to use the -b1 command to
log onto a board with 1200 But it will not work. Any suggestions???

Thanks....



Msg#: 1127 *MODEM*
06-22-92 15:54:56
From: GERGELY J. TAPOLYAI
  To: SYSOP
Subj: AT&T
Thank you for your advice on the &T, test mode. Infortunatelly the modem still
replies with an error.  The following is the result: atz OK atns37=9 OK at&q0 
OK at&t8 ERROR Lower case is my input and uppercase is the modems response. I
am still wondering if the &T is left out some way or an other from the modems
command set. Please advise further. Thank you, Gergely Tapolyai


Msg#: 1306 *MODEM*
06-26-92 17:44:01
From: GERGELY J. TAPOLYAI
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1209 (AT&T)
Thank you for your reply.   I will try that.  Although the program attempts to
run it in 3 different speeds depending on the reported top speed.   Also, since
my modem ROM version is 1.00, how do I get an update for it?  I have sent in my
registration card as soon as I recieved the modem; about 2 month ago.   Again,
thanks
. Gergely


Msg#: 1315 *MODEM*
06-26-92 23:20:20
From: MARK WHITE
  To: GERGELY J. TAPOLYAI
Subj: REPLY TO MSG# 1306 (AT&T)
We will be sending out a new rom mid-July to all registered owners.
 
Mark - Supra Tech Support


Msg#: 1134 *MODEM*
06-22-92 19:57:02
From: ALAN BROWN
  To: DAVID FUNG
Subj: PROBLEM V.32BIS
I am also having this problem.  I am using the v.32bis on a IIci.  It turnns
itself off continually to the point that it is unusable (I am currently using a
borrowed modem).  Is this a bug in the modem or do I have a lemon? I just
purchased it.  I also tried it out on a friend's computer and had the same
problem.  We are both using System 7.01 and tuner. Let me know what to do. 
Also, I can barely read this bulletin board.  Most of the info is garbled.  I
am using a Supro Fax Modem v.32 (borrowed while I am waiting from you to let me
know what to do with mine.


Msg#: 1210 *MODEM*
06-25-92 01:51:40
From: MARK WHITE
  To: DAVID FUNG
Subj: REPLY TO MSG# 1134 (PROBLEM V.32BIS)
Your problem is that you have incorrectly configured the modem.  On the Mac,
the handshake out and DTR share the same line.  So when the Mac exerts flow
control and you have the modem configured for &D1/2/3, the modem will hangup.
The solution is to use the &F1 or explicetly state &D to tell the modem to
ignore the DTR line.
 
Mark - Supra Tech Support


Msg#: 1211 *MODEM*
06-25-92 01:54:26
From: MARK WHITE
  To: ALAN BROWN
Subj: REPLY TO MSG# 1134 (PROBLEM V.32BIS)
It sounds like you have incorrectly configured the modem.  On the Mac, the
handshake out and DTR are connected to the same line.  When the Mac exerts flow
control to tell the modem to stop sending, DTR is also toggled.  Since you have
not told the modem to ignore the DTR line, &D, the modem respects the DTR and
either hangsup or does a reset which will also hang you up.  You need to use
either the &F1 command or explicatly tell the modem to ignore DTR with the &D
command.
 
Mark - Supra Tech SUpport


Msg#: 1136 *MODEM*
06-22-92 21:38:55
From: ROBERT UPTON
  To: NATHAN
Subj: CLICKING
Answer message 1045 please ... my phone bill is skyrocketing.


Msg#: 1137 *MODEM*
06-22-92 21:54:39
From: ANTHONY DOBRE
  To: SYSOP
Subj: NEW ROMS
Can you please post the latest revision ROMS for download purposes. I and many
others have the equipment to reburn our EPROMS ourselves. Please answer this
question, this is the second time I am asking it here! Please post version
1.200c for download!


Msg#: 1142 *MODEM*
06-23-92 00:33:40
From: ELVIN EMERY
  To: SYSOP
Subj: 1.200C
 I got the new 1.200C ROMS for my SupraFaxModem v32BIS and they work great!!  I
now can just tell the modem to dial this BBS the the Fallback works fine.   I
was taken my surprise when I went to the mailbox today and found the the roms.
I called and asked if I would be getting another set of roms in July and was
told yes and that the next set would have fallforward and adjust some things in
order to work with more modems (like the older HST DS ones).  
 
  The one question that I have is when will I get my GPFAX software!!!
 
  I orderd it in late April and was told they are waiting for the manuals of
all things!!  Now its late June and no GP Fax!!


Msg#: 1143 *MODEM*
06-23-92 00:52:26
From: MATTHEW ZUKOWSKI
  To: ALL
Subj: BUFFERS
I have a question.
 I am curently using the Supra 14.4 modem with my bbs (Citadel system) and am
wondering is there anyway to turn the modem buffers off (or atleast make the
modem buffer smaller).
 
 Also is there a way that you can alter the way the modem deals with a break
signal.  As in is there anyway of making the modem respond to a break as
follows:
 Clear Buffer
 Tranmit "S" to the computer
 
 Also.  What is this Rom Upgrade that everyone is talking about.


Msg#: 1157 *MODEM*
06-23-92 13:10:31
From: ALFREDO ROJAS
  To: SYSOP
Subj: ROM UPGRADE
I have bought two Supra modems Serial #s - 14E006376 and 14E006398 Alfredo
Rojas 4301 Rickenbacker Causeway Miami, FL 33149 I will be sending registration
cards today.... Thanks... P.S. - will be buying two more Supra Modems next
week!


Msg#: 1165 *MODEM*
06-23-92 21:20:18
From: BOB SHATTLER
  To: SUPRA
Subj: ROMS
I was pleasantly surprised to have received the ROM updates for my Supra Fax
Modem.  The installation was easy & quick.  I was able for the first time to
connect here at 14400.  Thanks for the support!


Msg#: 1168 *MODEM*
06-24-92 00:14:15
From: KEN WARM
  To: SUPRA
Subj: FAX
I have tried to Fax with both GPFax (Amiga) and the Windows Fax software you
are packaging. When I try to use GPFax the modem starts beeping in the middle
of the tone dial-string and thus never connects to the remote Fax. When I use
the Windows software the dialing is successful, but after about 2 seconds of
connection time, the modem hangs up with the message "+FHNG:2". Hopefully both
problems have an easy solution. BTW, I am using both software packages on a
third SupraFax v.32bis bought very early in your marketing. Please also let me
know if you have my modem registered, or do I have to go hunting for the card.
I believe I did send it right in because I am interested in Voice Mail. Thanks
- KW


Msg#: 1180 *MODEM*
06-24-92 11:54:37
From: BOB LAPAGE
  To: SYSOP
Subj: NEW ROMS
I have been having problems lately with my Supra 14.4 modem . I have always had
problems on 14.4 connects long distance no matter where or who's phone line I
use. In addition lately my modem is acting strange. I set S37=9 and N0 to force
no higher than 9600. I connect and it shows 9600 but then goes and shows 14.4
and disconnects. How can this be when I locked it lower and I know the Supra
had a problem jumping up to a higher speed because of a bug. I also have never
been able to get then Fax working correctly. This was a major reason for
getting the Supra. I would like to make sure that I am on the list for the
upgrade to new roms and hope they will help. Ser. # 14E 002620  V1.000-E
TR14-Jxxx-001 003                   Here is my address:
                    Robert LaPage
                    RR #3 Box 1003
                    Wells, Me.  04090
                     (207) 646-6995 I have sent in my registration about 3-4
weeks ago if you don't have it please let me know.
                                              Thanks,  Bob LaPage


Msg#: 1213 *MODEM*
06-25-92 02:04:31
From: MARK WHITE
  To: BOB LAPAGE (Rcvd)
Subj: REPLY TO MSG# 1180 (NEW ROMS)
Your problem with configuring the modem to connect at 9600, making the
connection, and then jumping upto 14.4K is NOT a bug or problem with the Supra,
but rather a BUG in the modem that you are calling to.  We had another user
report the same thing.  Our engineer was working on the fall back code at the
time and when I told him about this, he checked his code and found that he had
the same problem.  After fixing it, one of his checks to see that the code was
working correctly was to set an older rom for connecting at only 9600.
Everything worked correctly.
 
Mark - Supra Tech Support
 


Msg#: 1182 *MODEM*
06-24-92 12:12:48
From: URBAN LARSSON
  To: DARRELL SANDERSON
Subj: MAILREADER
Hi Darrell, I saw your message to the Sysop regarding mailreading programs. Try
reading two messages I left here, named "Problems connecting?" and "Problems
connecting-Part two", if they still exist in the modem area.
 
If you can't find them, they mentioned that you set the capture to ON in your
software (save all incooming text to file), and issue the command "Read
messages board by board" followed by "Reading all mail" (or perhaps "All new"
if you already read the old messages). Also select "Always follow" to make it
easier to read the replays. No pause between messages, and logoff when the
scrolling stops. 
 
You now have the messages you wanted in a capture file that you easy can  edit
and read with your own wordprocessor. It takes only a minute or two  to
download all messages this way if you use at least 9600 bps and V42bis. (V42bis
or similar is important when transfering textfile, it compresses  the text up
to four times to reduce transfer time.)
 
Also make any comments and replays with the wordprocessor and upload them with
ascii protocol into the fullscreen editor after you select name and subject in
the "Create message" command.
 
With this system you cut down on the online time to only one or two minutes. 
And as bonus, makes the BBS free to other users almost instantly.
 
 
 
  Happy modeming with new reduced phone cost,   Regards Urban Larsson, Sweden



Msg#: 1184 *MODEM*
06-24-92 15:33:24
From: RON SCHWARZ
  To: SYSOP
Subj: V.32BIS PROBLEM
I just received my Supra v.32bis modem back from warranty repair (it was a new
modem).  I am still having one problem, which is that I must use X2 (rather
than X4) because when I use X4 it always thinks the line is busy and
disconnects! I have seen this in other Supras, and I believe that it is a
firmware problem.  I would like you to confirm that this problem will be
resolved with your ROM upgrade, and that you have my name/card on file (which I
presume to be the case, since you repaired my modem under warranty, but why
take chances!)
 
Thanks,
 
Ron Schwarz Launch Systems Software (517) 773-5366 (voice) (517) 773-2400 (fax)


Msg#: 1186 *MODEM*
06-24-92 16:12:16
From: ANTHONY DOBRE
  To: SYSOP
Subj: POOR TECHNICAL SUPPORT?
This is my third request for the new ROM upgrade to be posted on the Download
Section. Why have you not responded to my previous two requests concerning this
question. Maybe all those people who have been complaining in this message base
have something to gripe about after all!  POOR TECHNICAL SUPPORT!!!!!!!


Msg#: 1224 *MODEM*
06-25-92 08:56:47
From: JAMES MARPLE
  To: ANTHONY DOBRE (Rcvd)
Subj: REPLY TO MSG# 1186 (POOR TECHNICAL SUPPORT?)
You might not want to receive a rom that way, as it will bend the pins when it
goes thru the phone line.. Actually, you could do what you are talking about
(Download the code), but you can't load it into a ROM. You could load it into
an EPROM..


Msg#: 1201 *MODEM*
06-24-92 23:46:03
From: JASON PIA
  To: RON SCHWARZ
Subj: BUSY PROBLEMS
I too am having the same problem. The modem reports BUSY when in fact the line
is ringing and waiting for the other modem to answer. I have not tried your
solution (although it should obviously work) but it also seems to work properly
if you use ATM to turn the speaker off. I have not tried this a great deal but
it has worked on the last 6-7 times I tried it. I would be a little patient
about getting a response, it usually seems to take about a week for Nathan to
get round to answering peoples queries. TTFN, Jason


Msg#: 1219 *MODEM*
06-25-92 06:38:14
From: DAVE KALWISHKY
  To: SYSOP
Subj: AUTO ANSWER
I am having a problem with my new V.32 Fax modem, when I issue an ATS0=1 from
my term program I expect my modem to answer the phone when it rings, it does
not.  The status display says AA and when the incoming ring is detected it says
RI but it will NEVER answer the phone.  I even tried unplugging the phone from
the modem and that did not help, my ROM revesion is 1.2C.....  Any suggestions?
           Dave Kalwishky


Msg#: 1220 *MODEM*
06-25-92 06:42:09
From: HABIB BITAR
  To: SYSOP
Subj: DEALER PRICING AND ORDERING TWO SUPRA MOD
called your sales dept.and asked to call you for qualification to buy to ext
suprafax v.32 at dealer prices voice tel (713) 995-9741 microtrend computers 
10101 harwin suite 160 houston,tx 77036


Msg#: 1227 *MODEM*
06-25-92 10:18:19
From: ANTHONY DOBRE
  To: JAMES MARPLE (Rcvd)
Subj: BENT PINS
I think your pins are slightly bent too!


Msg#: 1302 *MODEM*
06-26-92 12:47:36
From: JAMES MARPLE
  To: ANTHONY DOBRE
Subj: REPLY TO MSG# 1227 (BENT PINS)
I would be the first to admit that my pins are bent, but they still work :-)


Msg#: 1228 *MODEM*
06-25-92 10:21:31
From: ANTHONY DOBRE
  To: MARK WHITE (Rcvd)
Subj: NEW ROMS
This is my 4th request with still no answer. Please post the new ROM updates
for DownLoad on this BBS so that people with the equipment can update their own
modems. I have no FAX capability at all on my 14E series modem and I would like
to D/L the ROMS to do my own upgrade as fast as possible.


Msg#: 1262 *MODEM*
06-25-92 20:43:36
From: MARK WHITE
  To: ANTHONY DOBRE
Subj: REPLY TO MSG# 1228 (NEW ROMS)
I am sorry, we will not be providing the code as a file.  It is incorrectly
rumoured that what we will be shipping mid-july is nothing more than v1.200C
code.  Nothing could be further from the truth.  The code that is the 1.200C
code was written over a month ago.  Since then, we have been busy working and
improving our fall back code.  We have implemented other enhancements to the
Rockwell code, and we have fixed numerous Rockwell bugs.  As far as we have
been able to determine, no of the other OEMs who are using the Rockwell chipset
will have the features that ours has.
 
Mark - Supra Tech Support


Msg#: 1232 *MODEM*
06-25-92 12:51:01
From: BARRY MOORE
  To: SUPRA
Subj: MODEM SPEAKER
 Hi,   I was wondering if there is anything I can do since the speaker doesn't
seem to work very much anymore. Sometime it may come on and rattle a bit.  No
problem with connecting or dialing. If there is a way around sending the modem
back to you, I would rather take that route.
  Thanks in advance...
   Barry Moore
 P.S. The modem is about 2 to 3 weeks old and I have sent in the registration
card. (v32-bis faxmodem).


Msg#: 1255 *MODEM*
06-25-92 17:43:07
From: DAVID POTTER
  To: SYSOP
Subj: CLASS 2 FAX VERTICAL RESOLUTION
We are developing fax software running on VAX/VMS to drive Class 2 fax modems
(our company is Data Processing Design, Inc.).  Thus far we have had quite a
bit of success with the SupraFAXModem V.32bis fax modem.  The new ROM's helped
(V1.2000C) a lot.
 
We are having one problem, however, with sending faxes using NORMAL vertical
resolution (98 lpi).  We issue the AT +FDT=0,0 command to indicate we want the
NORMAL vertical resolution, however the fax on the receiving fax machine comes
out in FINE vertical resolution (196 lpi).
 
We have also been testing with the Multi-Modem II from Multi-Tech and have had
no problems sending in 98 lpi (the Multi-Modem is another Class 2 fax modem
implentation at a much higher cost than the SupraFAXModem).
 
Please reply to my message as soon as possible, or even call me between 9am and
6pm PDT at (714) 974-1515 (just ask for me).  We need to have this resolved
before we ship (hopefully end of July/middle of August).
 
I should note that before we upgraded the ROM's NORMAL vertical resolution
worked fine.
 
Thanks for your attention in this matter, David Potter


Msg#: 1256 *MODEM*
06-25-92 17:47:21
From: DAVID POTTER
  To: SYSOP
Subj: SPEAKER VOLUME
We have had very few problems with the SupraFAXModem since we upgraded the
ROM's (other than the vertical resolution problem I described in an earlier
message).
 
One problem we have had, though, is probably a fairly trivial one.  It seems
that the volume of the speaker cannot really be controlled.  When using the
ATL0 or ATL1 commands, the volume seems to be no lower than the default, or
ATL2.  Of course, it would be ideal if there were a physical volume switch.
The only reason this is really a problem is that I work in a cubicle, and
whenever I test the fax software I am writing everyone around is disturbed.
 
Thanks, David


Msg#: 1257 *MODEM*
06-25-92 18:07:12
From: KEITH CHUMLEY
  To: SYSOP
Subj: V.32BIS & LOUD BUZZ IN PHONE
  I'm still having a major problem with my v.32bis modem. If the serial cable
connecting the modem to the mac is plugged in, there is a horrible buzzing
noise on the phone line! This renders the phone unusable while the modem is
plugged in! If I disconnect the serial cable, all is well. The mac and modem
don't have to be on, just connected. The modem works fine, but the phone is a
higher priority. I just can't keep unplugging the modem
 whenever someone calls! Especially if I'm on the computer at the time - I
don't like disconnecting peripherals while the power is on (or reconnecting
when they hang up). Who can help me? Anyone have this problem before? Is it a
hardware problem inside the modem? Someone suggested I should ask tech support
for filter of some sort for the serial port.  HELP!!!!    Thanks for any
assistance! (I'd hate to have to return this modem!)    - Keith C.


Msg#: 1261 *MODEM*
06-25-92 20:10:59
From: PAUL WARREN
  To: TECH SUPPORT
Subj: NEW CHIP SET
I have just recieved new chip set today for v32bis Supra Fax modem. I recieved
2 modems through SYSOP program and have not been able to use them as of yet
because my 2400 baud users have trouble loging in. I have had to kkeep my US
Roboitics D/S on line because of that.  I think this chip set will fix that
problem,  the problem now is that I only recieved 1 set of chips I need another
set of chips for the other modem. could you please send them out?. Paul Warren
Sysop AlterNet BBS  508-827-5274 254 Ashby Road Ashburnham, MA 01430 Voice
(508) 827-4455 modem serial numbers ar 14E 000604    14E001438 Thanks for your
help


Msg#: 1265 *MODEM*
06-25-92 21:08:12
From: STEVEN MEYER
  To: MARK WHITE (Rcvd)
Subj: V32.BIS PROBLEMS AT 9.6 AND 14.4
We just got two v32.bis modems (6/22) and we're having problems connecting at
9.6 and 14.4.  We generally get a carrier detect OK but then the modems drop
off line without getting a protocol or falling back.  If I use N0 ans s37=6, we
connect up just fine at 2400.  We have 1.200C ROMS.  Any ideas?
    
Thanks, Steve Meyer


Msg#: 1268 *MODEM*
06-25-92 21:44:55
From: MARK WHITE
  To: STEVEN MEYER (Rcvd)
Subj: REPLY TO MSG# 1265 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
What happens if you use ATN0S37=9?  What type of computer and what is its
speed?  What speed do you have the terminal speed set to.
 
Mark - Supra Tech Support


Msg#: 1299 *MODEM*
06-26-92 11:01:41
From: STEVEN
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 1268 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
atn0s37=9 gives me the same effect as atn1, but the carrier connects at 9600.
That is, I get several rounds of negotiation, the modem shows a 96, then drops
off line before any other status messages are shown, and before any status
replies are sent to the computer.  We're using 25MHz '040 NeXTs, with flow
control.  When we connect to an ATI V.32 modem that we have on another machine,
it picks up the 9600 immediately, sets up the EC and compression, and works
fine.  This is all with the serial line speed set to 38400.


Msg#: 1314 *MODEM*
06-26-92 23:18:40
From: MARK WHITE
  To: STEVEN
Subj: REPLY TO MSG# 1299 (V32.BIS PROBLEMS AT 9.6 AND 14.4)
Have you tried setting the serial port speed lower?
 
Mark - Supra Tech Support


Msg#: 1275 *MODEM*
06-25-92 23:27:01
From: VLADEK KOMOREK
  To: SYSOP
Subj: FAX
Did you receive my fax? I sent a fax to Technical Support about a problem with
FaxTalk Plus software + SupraFaxModem v.32bis and BBS. Vladek


Msg#: 1277 *MODEM*
06-26-92 01:31:30
From: ROBERT BARNHARDT
  To: SYSOP
Subj: USR DS: FAILED CONNECTS.
Hello...
 
Have had your v.32bis modem for a month, I guess, and I'm very happy with it.
The only major problem that I've had is with connecting to some (not all)
remote USR Dual Standards.  The problem is always the same:  the modems appear
to negotiate v.32 or v.32bis, appropriately, but no CONNECT message is ever
sent to my computer.  The modem's display seems to be correct; in other words,
it seems to think it got it right.  On some occasions, I get a massive amount
of (very speedy) garbage, but still no CONNECT message of any sort.
 
This is the only real problem I've had, apart from a few that are to be
expected and are explainable.  Like, for example, the awful connect I got to
your board before I called back with the modem restricted to 2400.  I could
tell just from the speaker that there's a HUGE volume drop happening somewhere
between my location and yours.
 
Are you aware of such a problem with USR Duals?  I'm aware that this might be a
problem with the Duals, not with your (my) Supra v.32bis, so that's why I'm not
foaming at the mouth like I should be doing...
 
Thanks for your attention; I'll call back in a couple of days and see what
you've got to say.  Keep up the good work...
 
R. Barnhardt.


Msg#: 1287 *MODEM*
06-26-92 09:18:58
From: ROB ROSENHOUSE
  To: SYSOP
Subj: UPGRADE
Hi Nathan, Can you verify my name on your upgrade list?  I am a sysop, and need
this chip at the earliest time frame.
 
Thank you, Rob Rosenhouse, 142 Speedwell Ave. - Apt 1, Morristown, NJ  07960
 


Msg#: 1310 *MODEM*
06-26-92 21:24:18
From: ERNIE EVANUSH
  To: SYSOP
Subj: WARRANTY CARDS
Just wondered if you could help me with a question.....I bought a Supra fax
modem v32bis and didnt get no warranty or registration cards with it....I guess
just a name and number on a piece of paper will do the job....will it..


Msg#: 1319 *MODEM*
06-27-92 00:44:12
From: MARK WHITE
  To: ERNIE EVANUSH
Subj: REPLY TO MSG# 1310 (WARRANTY CARDS)
Correct, drop us a note with your name & address, product and serial number. 
 
Mark - Supra Tech Support


Msg#: 1321 *MODEM*
06-27-92 00:51:17
From: GRAHAM BREEZE
  To: SYS OP
Subj: SUPRAFAX V.32BIS
I've just received my modem today. It was working fine for about two hours. I
left it to receive several faxes and when i came back I tried to log onto
several services that I'd logged onto earlier, however I'm unable to dial out.
I'm unable to get the modem to go off hook for either faxes or data
transmission. I've checked the line but the modem just doesn't seem to
recognize that a line is there, i.e No Carrier.I'm actually using a line that
is connected through it right now so pass through is o.k. We've tried two other
lines, and one other computer with no success. I've disabled all inits and have
reset the modem numerous times. All this and I'm trying to show others in the
networking group there are attractive alternatives to Hayes products. I need
help A.S.A.P. as I'm supposed to be presenting your product early next week.
Please feel free to contact mer via America Online, "Breeze2", or on my home
phone 1 408 733 6133. Thanks Graham Breeze

No more messages in section *MODEM*

Reading Message Board *IBM*
Section has 34 Msgs, #350 to 1324 

Starting number, <CR>=First: 


Msg#:  350 *IBM*
06-01-92 00:03:07
From: MARK WHITE
  To: JAMES TAKACS
Subj: MICROPHONE
Software Ventures does have one of our modems.  You should be able to get ahold
of a driver from SVC's BBS.
 
[Mark] Surpa Tech Support


Msg#:  386 *IBM*
06-02-92 10:17:45
From: CHRISTIAN LANGLOIS
  To: TECH SUPPORT
Subj: HAYES V 9600


I am having problems with this editor, anyway aprt from that. Are there any
settings required to connect properly to the HAYES V 9600 modem ? Christian

aaa n H


Msg#:  403 *IBM*
06-02-92 17:17:31
From: SYSOP
  To: BRAD STRUM (Rcvd)
Subj: ZMODEM
Brad, It sounds like the modem is not being initialized properly.  I'm not sure
what you're doing with those bat files.  What you need to do is set Procomm to
19,200.  Then, from the terminal screen, initialize the modm with (AT &F2 &W)
The &W saves this into the modems stored configuration, so you should only have
to do this once.   [Nathan]  Supra Technical Support


Msg#:  448 *IBM*
06-03-92 19:27:05
From: BRAD STRUM
  To: SYSOP (Rcvd)
Subj: REPLY TO MSG# 403 (ZMODEM)
The modem was configured already, and everything else works fine--Xmodem,
Ymodem, Ymodem-G, single and batch. I just can't get the external protocols to
work. Any ideas?


Msg#:  408 *IBM*
06-02-92 19:54:18
From: GREG WALKER
  To: ALL
Subj: TELIX AND SUPRAFAX V.32BIS
I received my SupraFax V.32bis modem a few weeks ago. I'm having problems with
Telix not wanting to connect with a 2400 bps modem of which I sysop a club bbs
from remotely. Does anyone know the init string needed for Telix so i can
connect with any bbs. Right now I'm stuck using Mirror to connect with this
2400 bps bbs. The init string I'm using in Telix is AT&F2 . It works fine with
the high speed modem I call. I really dislike the Mirror comm program that came
with the modem. Any suggestions would be appreciated. Thanks,
  
Greg


Msg#:  526 *IBM*
06-06-92 21:53:04
From: BRIAN DHATT
  To: GREG WALKER
Subj: REPLY TO MSG# 408 (TELIX AND SUPRAFAX V.32BIS)
To connect with 2400 bps systems that hang up before your modem has a chance to
step down to 2400, type AT N S37=6.  Then after you are done with this BBS,
type ATN1.  These are not init strings, rater commands to type while in
terminal mode.


Msg#:  464 *IBM*
06-04-92 10:35:56
From: JEFFREY R. BROIDO
  To: MARK WHITE (Rcvd)
Subj: MY SPEAKER.
Mark,
        I've been leaving messages here and by phone and haven't a reply. The
speaker in my brand new Supra V.32bis modem just went intermittant. If I press
gently on the diaphragm is sometimes restores it momentarily. I believe that
there's an open in the coil.
        Anyhow, I'd love it if you'd:  a) send me a new speaker, b) sell me a
new speaker (could it cost you more than $0.79?) or c) tell me where I can buy
one or d) give me the specs so I can find my own.[A
        Please respond here, at (908) 298-5563 during east coast working hours
today or tommorow, at home at (201) 455-0362 or just send the thing along to:
Jeffrey R. Broido
                104 Mills St.
                Morristown, NJ  07960-3722 I'd really appreciate any kind of
response.  I know you folks are busy, and I understand that, but nobody likes
to be ignored.  Incidentally, you might try to get through to your tech support
number lately.  Thanks in advance for your help.
                                                jeff


Msg#:  501 *IBM*
06-06-92 07:14:56
From: MARK WHITE
  To: JEFFREY R. BROIDO (Rcvd)
Subj: REPLY TO MSG# 464 (MY SPEAKER.)
We have an exchange program that if you can give us a visa or mastercard
number, we will Red Lable a new modem to you.  (1-3 days after we receive the
info).  In the packaging, there is a FedEx return envelope that is already
filled out.  Simply put the old modem in it, call FedEx, and they will pick it
up.  All of the shipping is handled by us, and we do not charge the credit card
unless we do not receive the old modem back in a few weeks.
 
Mark Supra Tech Support


Msg#:  623 *IBM*
06-09-92 19:50:47
From: JEFFREY MORRIS
  To: SYSOP (Rcvd)
Subj: PROBLEM WITH PROCOMM
. I just received my Supra FaxModem 14.4 (v.32bis) and am experiencing a rather
annoying problem running under ProComm Plus and/or RoboComm. The problem is
that, although the modem is responding to busy signals by hanging up, it
doesn't seem to be getting the "BUSY" result code back to the software
properly--both ProComm and RoboComm just keep on ticking off seconds until they
time out.  I am using all settings as described in the  manual.

Any suggestions? I am using a 386SX-16 with a UART 16450 chip (for the time
being, at least).



Msg#:  755 *IBM*
06-13-92 14:23:36
From: MARK WHITE
  To: JEFFREY MORRIS (Rcvd)
Subj: REPLY TO MSG# 623 (PROBLEM WITH PROCOMM)
What speed are you running the serial port at?
 
Mark - Supra Tech Support


Msg#:  906 *IBM*
06-17-92 09:42:53
From: JEFFREY MORRIS
  To: MARK WHITE (Rcvd)
Subj: REPLY TO MSG# 755 (PROBLEM WITH PROCOMM)
I am running the serial port at 19200 since I don't have the 16550 UART yet.
However, I also tried at 9600 to no avail.




Msg#: 1060 *IBM*
06-22-92 05:47:49
From: SYSOP
  To: JEFFREY MORRIS
Subj: REPLY TO MSG# 623 (PROBLEM WITH PROCOMM)
You should keep your port set at 19,200.  If the software is getting the busy
message, then it should work.  Makes sure that you are using 8 data bits, one
stop bit, and no parity.  Other than that, I'm not sure why it's not working. 
[Nathan]  Supra Technical Support


Msg#:  632 *IBM*
06-10-92 01:12:45
From: DENNIS MCGRATH
  To: ALL
Subj: V.32BIS SUPRA (FAX-MODEM)
Help!!  I cannot get the V.32bis SupraFAXmodem to work in Telix above
2400bps/arq, or locked at 9600 (no commpression/correction).  Does anyone out
there have yours working in telix?  Please reply to me here (I am also 1@7073
VirtualNET).  This is driving me nuts...


Msg#:  644 *IBM*
06-10-92 15:49:37
From: JOE GONZALEZ
  To: SYSOP (Rcvd)
Subj: MODEMS WHAT IS THE PROBLEM
Ok I cant find a single message on this board probably the way its setup. Im
calling long distance from ENgland because everyone here is totally pissed with
the terrible connects from the v32b/fax. Just *WHAT* IS the problem??? why do
some connects work and some not. why is it nothing to do with type of modem? 
why do two supra's on the same exchange failt o connect.? why can i connect to
some HST DS but not others? why Cant i connect to THIS BBS without forcing
ats37=9??? JUST WHAT IS THE PROBLEM WITH THESE MODEMS. Can SOMEBODY PLEASE
ANSWER . I wroye a while back and got no reply. this is very expensive. I am a
buyer in england for First Chocie computers we oreder lost of tehse modems and
have to answer customers who ask the above questions? can SOMEONE PLEASE
ANSWER. Fidonet 2:256/301 or FAX +44 532 637689. We would like to continue
ordering supra v32b/fax but feel very unsure following the nationwide problems.


Msg#: 1067 *IBM*
06-22-92 06:21:20
From: SYSOP
  To: JOE GONZALEZ
Subj: REPLY TO MSG# 644 (MODEMS WHAT IS THE PROBLEM)
Joe, You have to log on here at 9600 because of line noise on our system.  Many
of your customers may have to do the same thing.  This was not a problem with
2400 and 9600 bps modems, but is just part of woring with high-speed V.32bis
modems.  They simply require cleaner lines than slower modems.  The new ROM
chips that will be available in mid-July will allow the Supra modem to initiate
the fall back signal under noisy line conditions.  This will make them easier
to use for most people.  Until then, simply set them to 12,000 or 9,600 when
dialing into a board with noisy lines. [Nathan]  Supra Technical Support


Msg#:  715 *IBM*
06-12-92 21:34:04
From: BRUCE NUNNALLY
  To: SYSOP (Rcvd)
Subj: AFTER SUPRAFIX STILL CAN'T
I dl'd the suprafix.zip for the 32bis, and now the Winfax 2 seems to avoid some
of the problems from before.  Now, however, when I call a  fax machine my modem
reports cd, fx, etc., winfax says 'waiting', then the remote times out.  before
the fix, I could get about 80% into the  fax & freeze; I'd end up rebooting &
the remote would print a partial page.


Msg#:  837 *IBM*
06-15-92 15:38:31
From: MIKE PRAGER
  To: BRUCE NUNNALLY (Rcvd)
Subj: REPLY TO MSG# 715 (AFTER SUPRAFIX STILL CAN'T)
Bruce, I had exactly the same problem. After quite a few calls, I got through
to the Supra Tech Support Dept. & the tech believed the new ROM would cure the
problem. If so, it should fix yours.
...Mike Prager


Msg#:  841 *IBM*
06-15-92 19:58:52
From: BRUCE NUNNALLY
  To: MIKE PRAGER (Rcvd)
Subj: REPLY TO MSG# 837 (AFTER SUPRAFIX STILL CAN'T)
Rats. I thought that this was an access to Supra... but if  I have to call the
tech line, I can.  Thanks for the resp;
I can receive faxes, but can't transmit.  


Msg#:  935 *IBM*
06-18-92 07:11:53
From: MIKE PRAGER
  To: BRUCE NUNNALLY
Subj: REPLY TO MSG# 841 (AFTER SUPRAFIX STILL CAN'T)
Bruce-- this BBS does give you access to Supra. My observation, however, has
been that they are flooded with questions and it sometimes takes a while for
them to respond.  ...Mike



Msg#: 1107 *IBM*
06-22-92 13:40:08
From: SYSOP
  To: BRUCE NUNNALLY
Subj: REPLY TO MSG# 715 (AFTER SUPRAFIX STILL CAN'T)
Yes, the new ROM chips will fix this problem.  And yes, this gives access to
Supra Technical Support.  I apologize for any delay in responding.  With
Winfax, you should try FAXing at 4800.  This works for 90% of the people with
this problem.  We will ship you the new ROMs in mid-July, free of charge,
provided that you have sent us your registration card. [Nathan]  Supra
Technical Support


Msg#:  727 *IBM*
06-13-92 06:43:21
From: GREG HIVELY
  To: ALL
Subj: PCBOARD 14.5A
I have my new v32bis modem... it works great!!  I am really impressed!!  I am a
SysOp in WV I run PCBoard 14.5a . It's called The Blue Powder 304-727-6733...
Anyways... I gave it working with my software and "SEEMS" to do very well.. I
was just curious if anyone else out there had a String and setup for it so I
can compare....  Thanks!!!
 
           Greg Hively


Msg#:  849 *IBM*
06-16-92 01:38:14
From: BILL PUETZ
  To: SYSOP (Rcvd)
Subj: MISC SETUPS
I wonder if you can provide some help for using the new FaxModem V.32bis with
CloseUp 4.0 and with the Shiva Netmodem/E.  I use  CloseUp for some support,
but I also need to attach to a couple of remote networks that use the Shiva
units for dial in.  They are also V.32bis units.  What is the simplest way to
connect?  Should one just enable the V.32bis and leave it at that?  At first, I
tried to select different modems in the individual setups for CloseUp and
Shiva, but that didn't work well.  In the absence of specifics, are there any 
V.32 or V.32bis modems that are close to yours?
   Finally, I noticed a message about the DOS package shipping -- what exactly
is that?  Oh, I actually just thought of two other questions. The first regards
another setup -- this time for using WordPerfect Works. They have the ability
to do communications and also faxing if the fax board supports something they
call "FaxBIOS" -- have you heard of this. Last question (really!):  does your
fax support the CAS standard?  We have some software that requires this, so
right now we use Intel boards, but I sure like your product and your support.
(We currently have five Dallas Fax units sitting on the shelf that don't work
and for which we have tried to get tech support for since December!!!
   Thanks for your help!


Msg#: 1174 *IBM*
06-24-92 09:55:53
From: SYSOP
  To: BILL PUETZ
Subj: REPLY TO MSG# 849 (MISC SETUPS)
Bill, The best solution for your set-up is to not choose a modem type, and
initialize the modem with AT &F2.  If you must specify auto-answer, then you
also need AT S0=1.  The closest match to our modem is a Hayes Ultima 96.   Yes,
the modem will work with Microsoft Works terminal program.  It does not xupport
CAS, but does support Class 1 and Class 2, and Group 3.  Was that all?  If you
have any more questions, please let me know. [Nathan]  Supra Techncial Support


Msg#:  884 *IBM*
06-16-92 14:47:17
From: JOE GONZALEZ
  To: SYSOP (Rcvd)
Subj: MODEMS
AGAIN>>> I am calling long distance from england. Will you *PLEASE* Reply to my
message in electronic mailbox addressed to all.


Msg#:  978 *IBM*
06-19-92 13:06:22
From: TIMOTHY DEMAREST
  To: SYSOP
Subj: V.32BIS 14.4 SETUP
Sysop,
        I just received my v32bis 14.4 Faxmodem and really like it. 
Unfortunatley I cant get my modem to d/l text files any higher than 1000
characters per second. I am connecting at 9600, LAPM BLTZ. On my Multitech I
regularly get 1900 characters per sec. I have a 486 50Mhz, 16550 UART, baud set
for 19.2 and am using the default setup in the S registers in the modem. I am
using Procomm Plus and Crosstalk for Windows (which uses the 16550). Can you
give me a setup string that I can write to the memory and what modem I should
choose under Crosstalk for Windows or Procomm Plus?? Any help would be great. 
Tim Demarest


Msg#: 1033 *IBM*
06-21-92 04:53:25
From: MICHAEL DONOHUE
  To: MARK WHITE (Rcvd)
Subj: V32BIS
Hi Mark
         Can you read a file I have just uploaded "SUPRARAM.MJD" as it is
easier this way right now and post your comments in the message base. Sorry for
the inconvience right now but only able to get 9600 right now with tons of
garbage on the lines as we are having big thunder storms and heavy rains,
Thanks.....
          
            Michael.....


Msg#: 1144 *IBM*
06-23-92 00:58:37
From: MATTHEW ZUKOWSKI
  To: ALL
Subj: 16550AFN CHIP
I have a question dealing with the hi speed com chip..... Where do I get one.
Right now I think I am looking for a com board with the chip already installed
on it.  I am curently on a 386 33 ibm with 2 modems (one supra 14.4 and one
supra 2400) and also wish to get a mouse one of these days.  How much would I
expect to pay for com board???


Msg#: 1153 *IBM*
06-23-92 12:37:38
From: DAVE GOBLE
  To: MATTHEW ZUKOWSKI
Subj: REPLY TO MSG# 1144 (16550AFN CHIP)
I just ordered a serial card with a 16550 chip (not sure if it is an AFN) for
$35 plus shipping.  Can't recall the company right off hand.  If you would like
the name and number let me know.
 
DaveG


Msg#: 1154 *IBM*
06-23-92 12:43:28
From: DAVE GOBLE
  To: SYSOP
Subj: IBM BBS WITH A MCINTOSH CALLER
I am running a Maximus BBS with a Binkley front end with my new V.32bis Supra
modem.  One caller (a Mac user) gets garbage now since switching to the new
modem.  I hook up the old modem and he is back in business.  He connects at
2400 and just gets a bunch of S's.  I don't change any settings when switching
modems.  All other callers connect on either modem.  Any clues?
 
Also, anyone have a setup string for the V.32bis running Binkley?  My current
one has quite a delay between connecting and sending out its "hit escape"
message to the caller.
 
DaveG


Msg#: 1260 *IBM*
06-25-92 19:08:19
From: ALLEN MILLER
  To: ALL
Subj: PRODIGY SOFTWARE SETUP
Hello,
 
Could some one please tell me the right modem string to use with Prodigy
Software for Supra Faxmodem 14.4K.... 
 
- Allen


Msg#: 1269 *IBM*
06-25-92 21:48:19
From: MARK WHITE
  To: ALLEN MILLER (Rcvd)
Subj: REPLY TO MSG# 1260 (PRODIGY SOFTWARE SETUP)
Until Prodigy is properly configured, it will not work correctly with our 
FaxModems.  ':AT&FE0' must be put on the last line of the file CONFIG.SM. 
(TeachText is a good program for this.)
 
From file CONFIG.SM
 
modem_str:249,017,a007040FA840040,2400,+++,CR,CRLF,1,4,6,N,30,50,3,6,32,N,N
,,?,S 
0,,S2,,,,S6,S7,,S9,S10,,S12,,,,,,,,,V1,Q0,,,,X1,,D,T,P,X1,H,,,,,,,,,,,,,,,O
K,0,C ONNECT,1,RING,2,NO CARRIER,3,ERROR,4,CONNECT 1200,5,NO
DIALTONE,6,BUSY,7,NO 


Msg#: 1270 *IBM*
06-25-92 21:48:34
From: MARK WHITE
  To: ALLEN MILLER (Rcvd)
Subj: REPLY TO MSG# 1260 (PRODIGY SOFTWARE SETUP)
NECT 2400,10,,,,,,,,,:AT&FE0


Msg#: 1276 *IBM*
06-25-92 23:35:26
From: JOE FERGUSON
  To: SYSOP
Subj: DIRECT CONNECTS
I just got my new Supra V32 from you on the sysop deal. I use Remote Access
1.10 and Front Door 2.02. I run about 70 on line games (doors) and can't lock
my com port, as you and AT&F2 recommends. All baud rates work fine EXCEPT 14.4.
On this I get garbage at the remote end, I DO NOT have bad phone lines, and
connect with several other boards at 14.4 with no problems with my AT&T
Paradyne 6820. I work for AT&T paradyne as a Senior Field Engineer and am
fairly familiar with the AT command set. I have the following init string.
    ATH0S0=0M&KS48=128S36=1EX4&Q\N1%C&C1 <cr>
 Any suggestions on how to get a 14.4 connection or if not haw to only connect
at 9600 and below. Thanks !


Msg#: 1324 *IBM*
06-27-92 05:40:19
From: JOE HENDERSON
  To: SYSOP
Subj: ERRATIC MODEM
Hi.  I received my SupraFAX Modem v.32bis about two weeks ago, but went on 
vacation and didn't have a chance to try it out until now.  I can't find my
warranty registration card either, but I have my original sales receipt from
Supra.  My problem is that when I power the modem on, the green LEDs flash an
interesting assortment of designs, while the speaker clicks, and the red LEDs
flicker.  It looks like something from an old Star Trek episode.  If it ever
does settle down to give me OK, the green LEDs still flicker.  If I try to dial
out, the modem will sometimes send long strings of spaces back to the comm
program, even if we aren't connected to anyone and the modem is still on-hook.
It even does this when I'm not trying to do anything with the modem.  My comm
program will be sitting there happy as a lark, not connected to anything, not
trying to connect to anything, then suddenly the modem lights do their dance
and the cursor starts zipping across the screen.  I can't get ahold of tech
support via the voice line.  Is there any way to get an RMA via this BBS?
 
Thanks, Joe Henderson

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