Cupertino, CA -- July 20, 1992 -- AnswerSet Corporation announced the
release of Version 2.5 of Clientele, the company's top-selling support
automation system designed specifically for managing customer support
departments and internal help desks. This new version includes over forty
(40) enhancements focused on simplifying the data entry process and
providing rapid access to customer data. Besides the ability to define
custom search fields, default values, and synonyms, a powerful new macro
function enables users to perform repetitive tasks with a single
keystroke. Prioritizing calls and audit functions have also been
expanded.

In addition to tracking call data, Clientele includes a powerful,
integrated AnswerBook that stores solutions to commonly occurring
problems. This function expedites problem resolution by making critical
information available to all support personnel. Customers are guaranteed
quick, consistent, and accurate responses. Support managers realize
improved departmental performance.

Clientele is a multi-user application that runs on PC's connected to a LAN.
It uses the latest database technology to maintain and track customer
information, call records, product data, service agreements, shipments,
and RMA's. Managers can customize Clientele's screens and field names to
meet their department's specific needs. Common customer data can be shared
with other departments, such as sales and marketing.

Clientele's installed base includes companies that provide a high level of
support to customers and employees. The product is used with equal success
in Fortune 500 firms and young, emerging companies. Major customers
include EDS (a division of General Motors), cc:Mail (a division of Lotus);
ExperVision; Interlinq; MECA Software; and Walt Disney Imagineering.

Captures customer feedback

ExperVision, a leading developer of optical character recognition software,
uses Clientele in their Technical Support and Sales Departments. Bob
Gibson, Manager of Technical Support, states: "Most of the support
products we evaluated had cluttered user interfaces. However, Clientele
has a very clean user interface. This allows our support representatives
to get into and out of the database very efficiently. They spend less time
handling the data entry and more time handling additional customers.

Customer opinion is very important to us. Using Clientele, our support
staff captures technical questions and critical feedback from our
customers. This feedback communicates actual customer commentary to
development, marketing, and sales and gives us the input required for
further strategic direction of our company. Without Clientele, we could
not respond as quickly to the competitive marketplace we serve."

Powerful reporting capability

Interlinq Software, a developer of mortgage banking software, uses
Clientele to support its national customer base. Sue Ellingson, Vice
President of Major Accounts, states "I decided to buy Clientele primarily
because of its statistical reporting. Using customized fields and the
Report Writer, I can easily generate statistics on reported problems with
different versions of our software. In addition, Clientele was painless
for our 20 support people to learn."

Availability and support

Clientele's price is based on the number of concurrent users, beginning at
$795. Pricing includes maintenance for the first year that guarantees
receipt of future product enhancements and priority telephone support.

Company background

AnswerSet is a leading developer and marketer of high-performance,
LAN-based departmental automation systems. The company's management has
extensive experience in software support, development, marketing and
sales. AnswerSet is located at 21771 Stevens Creek Boulevard, Cupertino,
CA 95014. Phone 408-996-8683 Fax 408-996-1852

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