Cupertino, CA -- August 5, 1992 -- AnswerSet Corporation announced the
release of Clientele Standard Edition, a support automation system
designed specifically for automating customer support departments and
internal help desks. This new software contains the most commonly used
features of the company's flagship product, Clientele Extended Edition, at
a fraction of the cost. Companies faced with limited budgets can now
easily justify the investment required to automate their support
department.

William Mulert, AnswerSet's president, stated "Our market research
indicated that there are thousands of companies looking for a way to
improve customer service levels while providing management with the
information necessary to make informed decisions. At the same time,
companies are faced with cost control measures that precluded expenditures
for expensive software. Clientele Standard Edition was developed to
address this need."

Costing up to 60% less than the comprehensive Extended Edition, Clientele
Standard Edition is a multi-user application that runs on PC's connected
to a LAN. It uses the latest database technology to maintain and track
customer information, call records, product data, and service agreements.
Managers can customize Clientele's screens and field names to meet their
department's specific needs. Common customer data can be shared with other
departments, such as sales and marketing.

In addition to tracking call data, Clientele Standard Edition includes a
powerful, integrated AnswerBook that stores solutions to commonly
occurring problems. This function expedites problem resolution by making
critical information available to all support personnel. Customers are
guaranteed quick, consistent, and accurate responses. Support managers
realize improved departmental performance.

Availability and support

Clientele Standard Edition's price is based on the number of concurrent
users, starting at $795 for a single user and $3,495 for a 10 user system.
Pricing includes maintenance for the first year that guarantees receipt of
future product enhancements and priority telephone support.

Company background

AnswerSet is a leading developer and marketer of high-performance,
LAN-based departmental automation systems. The company's management has
extensive experience in software support, development, marketing and
sales. AnswerSet is located at 21771 Stevens Creek Boulevard, Cupertino,
CA 95014. Phone 408-996-8683 Fax 408-996-1852

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