SEVEN-DAYS-A-WEEK TECHNICAL SUPPORT NOW OFFERED BY PRACTICAL PERIPHERALS

THOUSAND OAKS, CALIFORNIA--Customers can now reach Practical Peripherals'
technical support representatives seven days a week. The new extended
hours are from 6am to 8pm Pacific time Monday through Friday and from 8am
to 4pm Saturdays and Sundays.

"Good technical support is vital to the success of any technically-oriented
company, especially as products grow more and more sophisticated. Along
with our lifetime warranty, we have built a reputation for excellent
customer service. Increasing our technical support hours and adding more
knowledgeable representatives to our team is one more step in our effort
to give users the best support possible," said Ernie Raper, Vice
President, Marketing.

To help increase efficiency in handling customer calls, Practical has also
implemented a new automated tracking system. This new system gives
technical support, shipping, RMA, and sales and marketing staff instant
access to all customer files. Once in the database, if a customer calls
with a problem, the technical support representative can see what hardware
and software versions he's using, if he's had other problems in the past
which may be related, and other helpful information to rapidly assist the
customer.

Other user support options include Practical's electronic bulletin board
for sharing information and problem-solving solutions 24 hours a day and
Practical's support forum on CompuServe, PPIFORUM. This extensive, dynamic
database provides technically oriented insight into the operation of all
Practical products as well as advice on other technical issues.

A Hayes company, Practical Peripherals manufactures external, internal and
pocket modems, printer buffers and other peripherals in the U.S.A. The
telephone number for technical support is 805/496-7707. Bulletin board
number is 805/496-4445.

Practical Peripherals
375 Conejo Ridge Ave, Thousand Oaks, CA 91361
805/497-4774.

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