BENDATA MANAGEMENT SYSTEMS JOINS ZIFF TECHNOLOGY GROUP

August 13, 1992...Bendata Management Systems, the Colorado Springs based
firm that develops and markets products for Helpdesk/Customer Support
organizations has been acquired by Ziff Communications Company of New
York. Ziff Communications Company is the recognized leader in computer
publishing and information services.

"We are extremely excited about joining the Ziff Communications family of
companies", stated Ron Muns, who will continue as President of Bendata
Management Systems. "With the backing of Ziff, we will firmly establish
Bendata as the international leader in Helpdesk/Customer Support
technologies".

Bendata Management Systems is the market leader in call logging, solution
assistance and problem management software with its automation software
product HEAT - the HelpDesk Expert Automation Tool. Version 2.0, the
latest release of HEAT, has been heralded as the best in its class and has
solidified HEAT as the standard of Helpdesk automation software.

Bendata will join Ziff Communications Company as part of Ziff Technology
Group, which consists of Ziff Technologies, a computer services company
that provides instructor led training, conversion and migration support,
Helpdesk services and documentation; Logical Operations which offers high
quality training products that include student manuals, instructor kits
and testing products; the Help Desk Institute, a provider of training,
educational materials and a networking forum for Help Desk professionals
and the Computer Training & Support Conference, an international symposium
and trade show for computer professionals involved with training,
documentation and support.

Ken Jeffers, President of Ziff Technology Group stated, "Bendata has
established a leadership position in automating Helpdesk operations and
with the cooperative efforts of the Ziff Technology Group, Bendata will
provide a wide array of products and services based on Ziff's extensive
computer industry expertise."

In addition to becoming a part of this powerful and progressive group of
companies specializing in end user training, document services and
technical outsourcing, Bendata will continue to develop and provide
technology solutions designed specifically for the Helpdesk.

"With access to the Ziff information pool and joint knowledge sharing, the
public will see many new products to enhance product integration", said
Muns. "We will offer the most complete family of Helpdesk/Customer Support
Tools in the world. We will be the first place people call when they need
Helpdesk solutions."

Bendata Management Systems plans to add compatible product lines to
complement their HEAT software product. Muns continues," With the
additional channels and resources available through our association with
Ziff, we will broaden and enhance our product offerings according to
Helpdesk customers' changing needs. There will be no reason to look
anywhere else for a Helpdesk solution."

Ziff Communications Company, headquartered in New York City, is dedicated
to being the primary source of information for computer product buyers,
users and marketers. In addition to Ziff Technology Group, other Ziff
divisions include: Computer Intelligence, InfoCorp, Information Access
Group, ZD Press, The Cobb Group, Ziff Desktop Information, and Ziff
Information Services.

Ziff Communications is also the parent company of Ziff-Davis Publishing
Company which publishes PC Magazine, PC/Computing, PC Week, Computer
Shopper, PC Sources, MacUser, MacWeek, and Corporate Computing in the U.S.
Subsidiaries of the company publish PC Professionell and PC Direkt in
Germany, PC Magazine and PC Direct in the U.K., and PC Expert and PC
Direct in France. Ziff-Davis also produces the Interop and Seybold
exhibitions, seminars and newsletters.

Bendata Management Systems is part of the Ziff Technology Group, a division
of Ziff Communications. Bendata is the international leader in technology
solutions for the Helpdesk/Customer Support Industry. For more
information, contact Bendata Management Systems, 1755 Telstar Dr. Suite
100, Colorado Springs, CO. 80920. (71 9)531 -5007.

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