HOW TO GET QUICK HELP DSE Software Publishing now offers WORLD-WIDE FREE TECHNICAL SUPPORT. Whether you are just someone testing out one of our ShareWare products, or a registered user of our commercial products, our customer support staff will help you to the best of their ability. We have a 24 hour BBS: o Call our BBS at at (707) 463-2418 (300-19200 baud). Messages should be addressed to "PROWINDOWS". o Fnet (FoReM) messages can be addressed to "PROWINDOWS" at Node #387 (Ukiah, California). DSE can also be reached on GEnie(R): Did you know that DSE Software Publishing has its own message base on the GEnie network? If you have never heard of GEnie, you can read all about it on the next page. o Direct GE-mail messages to "DSE.SOFTWARE". o "DSE Software Publishing ** Online Tech Support RT" available in GEnie's "IBM RT Bulletin Board" Page 615,1 - Catagory 30 - Topic 10. And if you don't have a modem: o Voice support is available Monday through Friday, 12:00 PM to 5:00 PM (Pacific) at (707) 459-4358. And if you don't own a phone: o US Mail should be addressed to: Post-sales Support DSE Software Publishing Post Office Box 96 Willits, CA 95490-0096 Enclose (or have available) the following information: a). Product's serial number, and release number. b). Registered user's full name. c). Registered user's full address. If you are having technical problems, also have available a complete description of your computer configuration, including Brand of computer, DOS version, TSRs or Device Drivers loaded, Amount of memory, add-on boards, Monitor and adaptor card installed. GEnie SUBSCRIPTION INFO ----------------------- First and best, GEnie charges a flat rate of $4.95 per month for 300/1200/2400 baud service. This is for UNLIMITED usage of Electronic mail, news, on-line encyclopedia, and about 100 other services. Some services (such as download libraries) charge $6.00 per hour. At 2400 baud, that is quite a deal. GEnie has a new "Try-it-before-you-buy-it" type of policy says that you can try it for a month, and if you don't like it, they will refund your $4.95. GEnie also has more local access nodes that ANY other on-line service so there is probably a node in your town. GEnie(SM) QUICK ONLINE SIGN-UP ------------------------------ 1) Set your communications software for help duplex (local echo), at 300, 1200, or 2400 baud. 2) Dial toll free 1-800-638-8369. 3) Upon connection, enter HHH 4) At the U#= prompt, enter XTX99539,GENIE and press RETURN. 5) Have a major credit card or your checking account number ready. FOR MORE INFORMATION -------------------- For further information about GEnie, in the United States or Canada call 1-800-638-9636. You can also write them at: GEnie c/o GEnie Information Services 401 N. Washington Street Rockville, MD 20850 AND FOR THE RECORD ------------------ DSE Software Publishing is in no way associated with GEnie, GEnie Information Services, or General Electric. We are providing this information only as a satisfied customer. TRADEMARKS ---------- GEnie(SM) is a registered Service Mark belonging to GEnie Information Services.