Type Gallery PS Troubleshooting Flowchart 1. IS "CDLOCK" UNLOCKING SOFTWARE INSTALLED ON YOUR HARD DRIVE? IF IT IS, CONTINUE TO NEXT STEP; IF NOT: Before you can enter the access keys for the Typeface families you selected, you must install CDLOCK. To do this, log to your CD-ROM drive, change directory to the CDLOCK subdirectory, and type CDLINST. CDLINST will install CDLOCK on your hard drive. When the install process is completed, reboot your computer. CDLOCK will now be activated and the system is ready to enter access keys. To enter the keys, log to the CDLOCK subdirectory on your hard drive and type CDKEYS. CDKEYS will prompt you for your serial number, the volume numbers you wish to unlock, and the keys for that volume. IMPORTANT: When entering the volume (referred to as the "Group" by CDKEYS) you must enter the letters VOL followed by the volume number (no spaces). For example, the correct group name for volume 35 would be VOL35. 2. WERE YOU ABLE TO ENTER YOUR ACCESS KEYS WITHOUT RECEIVING ANY ERROR MESSAGES? IF YES, CONTINUE TO NEXT STEP; IF NOT: If CDKEYS informs you the keys you have entered for a particular group are not valid for the serial number you entered, verify that the serial number and each key was entered correctly. If it appears that all information was entered correctly, you may have received the wrong key or one of the characters in the keys may have been miscommunicated during your phone conversation with NEC. Contact Technical Support at 800-366-3632. A member of the Technical Support staff will make sure you are entering keys correctly and verify your keys. 3. HAS THE ADOBE FONT INSTALLER BEEN INSTALLED ON YOUR HARD DRIVE? IF YES, CONTINUE TO THE NEXT STEP; IF NOT: The Adobe font installer will install the typefaces which you have unlocked into your applications. To install the font installer, log to your CD-ROM drive, change directory to the ADOBE subdirectory, and type install. Installer will copy files to your hard drive. It also will ask you to select the applications you will be using the typefaces in and what drive and directory those applications are in. Installer will also ask you if you wish to install a Downloader. A downloader is needed to send your printer fonts to the printer. If your printer is attached to a parellel port on your computer, install PCSEND. If your printer is attached via the serial port, install PSDOWN. If you have two printers or may be changing printers, you may install both downloaders. 4. DID THE ADOBE INSTALLER DETECT THE TYPEFACES WHICH WERE UNLOCKED? IF YES, CONTINUE TO THE NEXT STEP. IF YOU RECEIVED AN ERROR STATING `NO VALID TYPEFACES WERE FOUND': The unlocking keys may have been incorrectly entered. It is possible to enter the access keys incorrectly without receiving any error message. This will occur if the wrong Group name was entered. The Group name must be entered exactly as intended or the CDLOCK software will not unlock the group (see step 1). To verify the access keys have been entered correctly, execute a DIR of your CD-ROM drive. You should see a subdirectory for each typeface volume which has been unlocked. If you do not see a subdirectory, one of the following is possible: * The Group name was entered incorrectly (see step 1). If this is the case, delete the file CDKEYS.DAT from the CDLOCK subdirectory on your hard drive. Execute CDKEYS again and reenter your access codes. * The Group names were entered correctly but the CDACCESS program is not being executed in your AUTOEXEC.BAT file. When you installed the CDLOCK software (step 1) the following line should have been added to your AUTOEXEC.BAT file: c:\cdlock\cdaccess . If this line does not appear in your AUTOEXEC.BAT, you must add it. When your system is booting you should see messages on your screen indicating that CDACCESS is loading. If after verifying the appropriate line is in your AUTOEXEC.BAT or adding it, if you don't see any messages on your screen during boot, make sure you are not executing a menu or shell before CDACCESS has a chance to load. If this is the case, modify your AUTOEXEC.BAT file so CDACCESS loads before any shell or menu. * The CDKEYS.DAT file may be corrupted if you still don't see any volume subdirectories even after verifying the proper Group names and proper AUTOEXEC.BAT file. To check this, log to the CDLOCK subdirectory on your hard drive and view the CDKEYS.DAT file using the DOS TYPE command. (type cdkeys.dat). The characters in this file should appear in a very specific format: Misc Code Serial # Vol # Key-1 Key-2 Key-3 XXXXXXXX XXXXXXXXXXXX volXX XXXXX XXXXX XXXXX If the serial number, volume numbers and keys are not exactly as you entered them or if the data does not appear in perfectly alligned columns, the file is corrupt. If this is the case, delete the CDKEYS.DAT file and reenter your keys. If you aren't sure if this file is correct or not, call Technical Support at 800-388-8888. If every aspect of access key entry seems correct, but the Adobe installer still finds no typefaces, there may be a software conflict between CDLOCK and another memory resident application being run on your system. To eliminate all possible conflicts, it is best to create a boot disk and boot your system from the A: drive. If you have a copy of a DOS disk you may use this. If you do not, you can create a bootable disk by placing a blank disk in your A: drive and issuing the DOS command FORMAT A: /S . This will format the disk in the A: drive and transfer the needed system files to make the disk bootable. When the format is complete copy the COMMAND.COM file from the root directory of the C: drive to the A: drive. It will be necessary to create an AUTOEXEC.BAT and CONFIG.SYS file on the boot disk. Use a word processor or the DOS editor EDLIN to create this file. If you use a word processor, make sure you save the file in in ASCii or text format. MAKE SURE YOU SAVE THE FILES TO THE A: DRIVE. The files should contain only the statements which are currently in your AUTOEXEC.BAT and CONFIG.SYS files which pertain to your CD-ROM drive and the CDLOCK software. Don't include other devices such as memory managers or menus. If you aren't sure which lines to include, contact the manufacturer of your CD-ROM drive. The lines which are needed for CDLOCK are: In the AUTOEXEC: c:\cdlock\cdaccess In the CONFIG: device=c:\cdlock\cdlock.sys Boot your system with the boot disk in the A: drive. Log to your CD-ROM drive, change directory to the Adobe subdirectory, and run the Install program. If the installer still does not detect any valid typefaces, contact Technical Support at 800-388-8888. 5. THE TYPEFACES ARE INSTALLED, BUT ARE NOT DOWNLOADING TO THE PRINTER PROPERLY. Make sure you are using the proper downloader. If you have a serial printer, use PSDOWN. If you have a parellel printer, use PCSEND. When using PSDOWN, make sure the communications parameters in the PSDOWN setup match the parameter specified in your printer's operating manual. To view the PSDOWN setup, choose "Select a Communications Port" from the PSDOWN main menu. When using PCSEND, make sure the complete command is being used. You must specify where the fonts should be sent, to the printer's hard disk (if available) or RAM. To send fonts to the printer's hard disk, you must include a -h at the end of the PCSEND command (see examples in Type Gallery manual). To send fonts to the printer's memory, you must include a -f at the end of the command. If you are experiencing other problems or are still having difficulties, please call Technical Support at 800-388-8888.