Type Gallery PS
Troubleshooting Flowchart


1.  IS "CDLOCK" UNLOCKING SOFTWARE INSTALLED ON YOUR
HARD DRIVE?  IF IT IS, CONTINUE TO NEXT STEP; IF NOT:

Before you can enter the access keys for the Typeface
families you selected, you must install CDLOCK.  
To do this, log to your CD-ROM drive, change directory 
to the CDLOCK subdirectory, and type CDLINST.  CDLINST 
will install CDLOCK on your hard drive.  When the 
install process is completed, reboot your computer.  
CDLOCK will now be activated and the system is ready 
to enter access keys.  To enter the keys, log to the 
CDLOCK subdirectory on your hard drive and type CDKEYS.
CDKEYS will prompt you for your serial number, the 
volume numbers you wish to unlock, and the keys for 
that volume.  IMPORTANT: When entering the volume 
(referred to as the "Group" by CDKEYS) you must enter 
the letters VOL followed by the volume number (no 
spaces).  For example, the correct group name for 
volume 35 would be VOL35.


2.  WERE YOU ABLE TO ENTER YOUR ACCESS KEYS WITHOUT
RECEIVING ANY ERROR MESSAGES?  IF YES, CONTINUE TO 
NEXT STEP; IF NOT:

If CDKEYS informs you the keys you have entered for a
particular group are not valid for the serial number 
you entered, verify that the serial number and each 
key was entered correctly.  If it appears that all
information was entered correctly, you may have received 
the wrong key or one of the characters in the keys may 
have been miscommunicated during your phone conversation
with NEC.  Contact Technical Support at 800-366-3632.
A member of the Technical Support staff will make sure 
you are entering keys correctly and verify your keys.

3.  HAS THE ADOBE FONT INSTALLER BEEN INSTALLED ON YOUR 
HARD DRIVE?  IF YES, CONTINUE TO THE NEXT STEP; IF NOT:

The Adobe font installer will install the typefaces which
you have unlocked into your applications.  To install the
font installer, log to your CD-ROM drive, change directory
to the ADOBE subdirectory, and type install.  Installer 
will copy files to your hard drive.  It also will ask you 
to select the applications you will be using the typefaces
in and what drive and directory those applications are in.
Installer  will also ask you if you wish to install a
Downloader.  A downloader is needed to send your printer
fonts to the printer.  If your printer is attached to a
parellel port on your computer, install PCSEND.  If your
printer is attached via the serial port, install PSDOWN.  
If you have two printers or may be changing printers, you
may install both downloaders.

4.  DID THE ADOBE INSTALLER DETECT THE TYPEFACES WHICH 
WERE UNLOCKED?  IF YES, CONTINUE TO THE NEXT STEP.  IF 
YOU RECEIVED AN ERROR STATING `NO VALID TYPEFACES WERE
FOUND':

The unlocking keys may have been incorrectly entered.  
It is possible to enter the access keys incorrectly 
without receiving any error message.  This will occur 
if the wrong Group name was entered.  The Group name must 
be entered exactly as intended or the CDLOCK software 
will not unlock the group (see step 1).  To verify the
access keys have been entered correctly, execute a DIR of
your CD-ROM drive.  You should see a subdirectory for 
each typeface volume which has been unlocked.  If you do 
not see a subdirectory, one of the following is possible:

* The Group name was entered incorrectly (see step 1).  If
this is the case, delete the file CDKEYS.DAT from the 
CDLOCK subdirectory on your hard drive.  Execute CDKEYS
again and reenter your access codes.

* The Group names were entered correctly but the CDACCESS
program is not being executed in your AUTOEXEC.BAT file.
When you installed the CDLOCK software (step 1) the
following line should have been added to your AUTOEXEC.BAT
file: c:\cdlock\cdaccess .  If this line does not appear 
in your AUTOEXEC.BAT, you must add it.  When your system 
is booting you should see messages on your screen 
indicating that CDACCESS is loading.  If after verifying 
the appropriate line is in your AUTOEXEC.BAT or adding it,
if you don't see any messages on your screen during boot,
make sure you are not executing a menu or shell before
CDACCESS has a chance to load.  If this is the case, 
modify your AUTOEXEC.BAT file so CDACCESS loads before any
shell or menu.  

* The CDKEYS.DAT file may be corrupted if you still don't
see any volume subdirectories even after verifying the
proper Group names and proper AUTOEXEC.BAT file.  To check
this, log to the CDLOCK subdirectory on your hard drive and
view the CDKEYS.DAT file using the DOS TYPE command.  
(type cdkeys.dat).  The characters in this file should
appear in a very specific format:

Misc
Code     Serial #     Vol #    Key-1 Key-2 Key-3
XXXXXXXX XXXXXXXXXXXX volXX    XXXXX XXXXX XXXXX

If the serial number, volume numbers and keys are not
exactly as you entered them or if the data does not appear
in perfectly alligned columns, the file is corrupt.  If 
this is the case, delete the CDKEYS.DAT file and reenter
your keys.  If you aren't sure if this file is correct or
not, call Technical Support at 800-388-8888.

If every aspect of access key entry seems correct, but the
Adobe installer still finds no typefaces, there may be a
software conflict between CDLOCK and another memory 
resident application being run on your system.  To eliminate
all possible conflicts, it is best to create a boot disk and
boot your system from the A: drive.  If you have a copy of a
DOS disk you may use this.  If you do not, you can create a
bootable disk by placing a blank disk in your A: drive and
issuing the DOS command FORMAT A: /S .  This will format the
disk in the A: drive and transfer the needed system files to
make the disk bootable.  When the format is complete copy
the COMMAND.COM file from the root directory of the C: drive
to the A: drive.  It will be necessary to create an
AUTOEXEC.BAT and CONFIG.SYS file on the boot disk.  Use a
word processor or the DOS editor EDLIN to create this file.
If you use a word processor, make sure you save the file in
in ASCii or text format.  MAKE SURE YOU SAVE THE FILES TO
THE A: DRIVE.  The files should contain only the statements
which are currently in your AUTOEXEC.BAT and CONFIG.SYS
files which pertain to your CD-ROM drive and the CDLOCK
software.  Don't include other devices such as memory
managers or menus.  If you aren't sure which lines to
include, contact the manufacturer of your CD-ROM drive.  The
lines which are needed for CDLOCK are:

In the AUTOEXEC: c:\cdlock\cdaccess
In the CONFIG: device=c:\cdlock\cdlock.sys

Boot your system with the boot disk in the A: drive.  Log to
your CD-ROM drive, change directory to the Adobe
subdirectory, and run the Install program.  If the installer
still does not detect any valid typefaces, contact Technical
Support at 800-388-8888. 

5.  THE TYPEFACES ARE INSTALLED, BUT ARE NOT DOWNLOADING TO
THE PRINTER PROPERLY.

Make sure you are using the proper downloader.  If you have
a serial printer, use PSDOWN.  If you have a parellel
printer, use PCSEND.  When using PSDOWN, make sure the
communications parameters in the PSDOWN setup match the
parameter specified in your printer's operating manual.  To
view the PSDOWN setup, choose "Select a Communications Port"
from the PSDOWN main menu.

When using PCSEND, make sure the complete command is being
used.  You must specify where the fonts should be sent, to
the printer's hard disk (if available) or RAM.  To send
fonts to the printer's hard disk, you must include a -h at
the end of the PCSEND command (see examples in Type Gallery
manual).  To send fonts to the printer's memory, you must
include a -f at the end of the command.  


If you are experiencing other problems or are still having
difficulties, please call Technical Support at 800-388-8888.