When connecting to CompuServe, make sure that the pcANYWHERE Hardware Configuration is set to PARITY=EVEN and terminal type is VT-100 or ANSI. Connect to CompuServe and type GO PROFILE. This will place you in the Sessions Profile Area of CompuServe. Once there, change your CompuServe File Transfer Protocol to the same protocol that pcANYWHERE is set to (pcANYWHERE's transfer protocol can be found under the Host Information menu). CompuServe's protocol options are as follows: ASCII KERMIT XMODEM YMODEM Confirm that the transfer protocols are set for the same type on both sides of the connection (Note: Users of pcANYWHERE 4.0x can only support XMODEM protocol). At this point, pcANYWHERE file transfers to and from CompuServe should function properly. To initiate a transfer, proceed through the CompuServe menus until CompuServe is ready to send or receive a file. Once CompuServe is ready, press pcANYWHERE's HOT KEY and select File Transfer. Select the desired protocol and start the transfer. CompuServe WILL PROMPT YOU TO START THIS PROCESS. If the file transfer fails, repeat the above process to confirm that CompuServe and pcANYWHERE is setup according to the above information.