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               Unsupported Modems and The Norton pcANYWHERE
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The Norton pcANYWHERE has an extensive list of pre-configured modem drivers for
most popular modems.  Although this list is updated regularly on the Symantec
BBS and CompuServe, it is possible that the modem you are using is not supported
within the Norton pcANYWHERE.  It is also possible that if the modem has an
older version (or in rare cases, a newer version) of firmware, the driver in the
Norton pcANYWHERE may not work properly.  In either case, as long as the modem
is compatible with the Hayes AT command set, it should be possible to configure
the modem for use with the Norton pcANYWHERE.

In most cases, the  Hayes Compatible modem selection is a good starting point
for configuring the modem.  When the Hayes Compatible selection is used, the
following initialization codes are sent to the modem:

ATZ
AT E0 V1 X1
AT &C1
AT &D2
AT S0=0 S7={Seconds to wait after dial} S10=20 S12=25

If  the modem returns an ERROR message while initializing as Hayes Compatible,
then try selecting Hayes Smartmodem 1200.  This selection is similar to the
Hayes Compatible selection, but doesn't send any extended commands (those
starting with an "&").  When using these settings, the data rate is adjusted
to 2400 bps for the Hayes Compatible setting and 1200 bps for the Hayes
Smartmodem 1200.  If your modem operates at speeds faster than 2400 bps or 1200
bps, feel free to change the data rate to the fastest speed your modem is
capable of.

Additional considerations:

While most modems will operate fine with the Hayes Compatible or Hayes
Smartmodem 1200 setting, the modem may require additional parameters in order to
operate properly with the Norton pcANYWHERE.  Consult your modem documentation,
and make sure that your modem adheres to the following requirements:

--> Modem does not implement Xon/Xoff flow control

--> Modem is set to automatically adjust the baud rate

--> Modem is set to automatically enable data compression (if applicable)

--> Modem is set to automatically enable error correction (if applicable)

If the modem requires additional parameters in order to work properly with the
Norton pcANYWHERE, place those parameters on the Additional Modem Initialization
String field located at the bottom of the Hardware Configuration screen.  Also,
if the modem has "DIP" switches which control some of its operating parameters,
make sure that they are set to the factory default settings.


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SYMANTEC has a number of useful documents that are available through this BBS.