Direct Support Number (DSN) Directory


This article provides direct support telephone numbers for the
Microsoft Product Support Services (PSS) and Microsoft Customer
Service departments. You will receive faster service by using the
correct number for the product you want assistance with.

Hours: Monday-Friday 6:00 A.M. - 6:00 P.M. Pacific time, except
holidays. Interactive Voice Response lines operate 24 hours per day.


Microsoft Product                                         Telephone Number
-----------------                                         ----------------

Microsoft C Compiler                                      (206) 635-7007
Microsoft Excel for Macintosh                             (206) 635-7080
Microsoft Excel for Windows & Excel for OS/2              (206) 635-7070
Microsoft FORTRAN Compiler                                (206) 635-7015
Microsoft Languages                                       (206) 637-7096
Microsoft LAN Manager for UNIX                            (206) 635-7021
Microsoft Macro Assembler                                 (206) 646-5109
Microsoft Mail for Windows & Mail for Macintosh           (206) 637-9307
Microsoft Money for Windows                               (206) 635-7131
Microsoft Mouse, BallPoint, & Hardware                    (206) 635-7096
Microsoft PowerPoint for Windows                          (206) 635-7145
Microsoft PowerPoint for Macintosh                        (206) 635-7145
Microsoft Project for Windows and Project for Macintosh   (206) 635-7155
Microsoft Publisher for Windows                           (206) 635-7140
Microsoft QuickBASIC Startup                              (206) 646-5101
Microsoft QuickC Compiler                                 (206) 635-7010
Microsoft Test Tools for Windows                          (206) 635-7052
Microsoft Visual Basic Startup                            (206) 646-5105
Microsoft Windows Entertainment Pack                      (206) 637-9308
Microsoft Windows Environment                             (206) 637-7098
Microsoft Word for Macintosh                              (206) 635-7200
Microsoft Word for MS-DOS                                 (206) 635-7210
Microsoft Word for Windows and Word for OS/2              (206) 462-9673
Microsoft Works for Macintosh                             (206) 635-7160
Microsoft Works for MS-DOS                                (206) 635-7150
Microsoft Works for Windows                               (206) 635-7130
ALL OTHER PRODUCTS                                        (206) 454-2030

Microsoft Startup and Installation Support
------------------------------------------

Microsoft LAN Manager Startup (first 30 days only)        (206) 635-7020
Microsoft MS-DOS (first 90 days only)                     (206) 646-5104
Microsoft QuickBASIC Startup                              (206) 646-5101
Microsoft SQL Server Startup (first 30 days only)         (206) 637-7095
Microsoft Visual Basic Startup                            (206) 646-5105
Microsoft Windows Entertainment Pack Startup              (206) 637-9308
Microsoft Windows Software Development Kit (SDK)          (206) 635-3329

Interactive Voice Response (IVR) Systems
----------------------------------------

Microsoft Excel for Windows                               (206) 635-7070
Microsoft MS-DOS                                          (206) 646-5103
Microsoft Project for Windows                             (206) 635-7155
Microsoft Visual Basic                                    (206) 646-5107
Microsoft Windows                                         (206) 637-7098
Microsoft Word for MS-DOS                                 (206) 635-7210
Microsoft Word for Windows                                (206) 462-9673

Microsoft Download Service                                (206) 936-6735

Incremental Fee-Based Support
-----------------------------

Microsoft OnCall for Basic $2/minute                      (900) 896-9999
Microsoft OnCall for MS-DOS $2/minute                     (900) 896-9000
Microsoft OnCall for Visual Basic $2/minute               (900) 896-9876

Credit Card Lines
-----------------

Microsoft OnCall for Basic $20/call                       (206) 646-5102
Microsoft OnCall for MS-DOS $20/call                      (206) 646-5108
Microsoft OnCall for Visual Basic $20/call                (206) 646-5106
Microsoft Incremental Network Support $175/call           (206) 635-7022