NOTES ON THE HP DESKJET SERIES v.3.0 PRINTER DRIVER FOR MICROSOFT(R) WINDOWS(TM) 3.0 and 3.1 ======================================================= This document contains important information about the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1 that supplements the on-line Help. Read it using the Windows Notepad accessory. These topics are covered: * Printing in Grayscale * System Configuration * Enhanced Error Detection * Network Support * Application Notes PRINTING IN GRAYSCALE ===================== Black and Color is the default print mode setting and Standard is the default dithering method for your printer driver. These settings provide best quality black text printing. To print in grayscale, select the Black/Grayscale print mode and one of the following dithering methods: Pattern, Scatter, or Cluster. To print black text after printing grayscale, use either the Black and Color or the Black/Grayscale print mode, and select the Standard dithering method. SYSTEM CONFIGURATION ==================== An 80286 processor or greater is required to use the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1. Disk Requirements The HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1 requires approximately 3 MB of free disk space for installation of the driver and the printer fonts that came with it (Courier, CG Times, and Univers). Using Serial (RS-232-C) Cables To use serial (RS-232-C) cables, make sure that "Flow Control" (in the Settings dialog box from the Ports dialog box in the Control Panel) is set to "Hardware." ENHANCED ERROR DETECTION ======================== The HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1 has the ability to detect printer error states such as out of paper or wrong print cartridge installed. This "enhanced error detection" mode is only available when the printer is connected directly to a computer (not over a network) with either a standard parallel (Centronics) or serial (RS-232-C) cable. When the printer is printing across a network, to a file, or through another third party software print product that receives input from a print file (e.g., LPT1.PRN or LPT1.OS2), the printer driver detects this, and enhanced error detection is not available. If you are encountering unresolvable hardware or software printing conflicts, try turning off the enhanced error detection to see if this resolves the problem. To turn off the enhanced error detection, add the following lines to the end of the WIN.INI configuration file (located in the directory in which Windows was installed), through the Notepad accessory: [STATDLL] override=yes If these lines are not added to the WIN.INI file, or if "override=no," the printer driver will default to using enhanced error detection. If the printer's status dialog remains on the screen for an inordinate amount of time (with no action taken) and no error messages are displayed, check the following: 1. Does the printer setup dialog box caption match the printer model being used? If not, reinstall the printer driver, selecting the correct printer model. 2. Is the interface cable a standard parallel (Centronics) or serial (RS-232-C) cable? If not, try another cable and see if the problem persists. (Remember that, if you are using a standard serial cable, printing will be slow. 3. Is enhanced error detection enabled? If so, try overriding it, as described earlier in this section. Using Print Manager With enhanced error detection enabled, Windows Print Manager is ignored by the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1. With Print Manager enabled or disabled, you may continue to work in other applications while the application from which you are currently printing finishes the print job. Also, you may use Print Manager for network or other local printing with all printer drivers other than the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM). With enhanced error detection disabled, you may use Print Manager with the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1. This is not recommended, since it usually takes longer to print a document with Print Manager than without it. If you choose to use Print Manager with the HP DeskJet Series 3.0 Printer Driver for Microsoft(R) Windows(MT), you must first turn off the printer driver's enhanced error detection as described in the previous section and then place an "x" in the check box next to "Use Print Manager" in the Control Panel. NETWORK SUPPORT =============== Hewlett-Packard does not support network configurations where DeskJet family printers are used as shared devices. APPLICATION NOTES ================= At the time the HP DeskJet Series v.3.0 Printer Driver for Microsoft(R) Windows(TM) 3.0 and 3.1 was released, the following software application limitations existed: For many applications (e.g., Microsoft Excel), if the print job is cancelled by means other than the application's cancel dialog, an error message may be displayed by the application. Ignore this message and continue. ALDUS PAGEMAKER v4.0: Cannot cancel printing from the Printing Status box. PageMaker controls all mouse and keyboard input during printing. Cancel printing from the PageMaker printing status box. ALDUS PAGEMAKER v4.0: When printing some documents, the contents of a page will occasionally shrink and be printed in the upper left corner of the page. AMI PRO: In order to use the background printing feature in Ami Pro, you must disable the "Printing Status" dialog box. The dialog box can be disabled by adding the following lines to the WIN.INI configuration file: [STATDLL] statusdlg=0 ASYMMETRIX TOOLBOOK: "Print as Bitmap" must be selected from the ToolBook Print Options in order to print. BITSTREAM FACELIFT: Color pattern graphics do not print correctly. Disable Facelift to print color pattern graphics. COREL DRAW v2.0: Color vector fills may print incorrectly. COREL DRAW v2.0: "Fit to Page" is not supported. COREL DRAW v2.0: Draft mode is not supported. Printing graphics with Pattern, Cluster, or Scatter dithering may cause problems, since the application does not handle dithering correctly. HARVARD GRAPHICS: Overall slow performance with this application is especially noticeable on 286 machines. HP DESKSCAN II: Cannot print with default settings. The work-around is to add the following lines to the WIN.INI configuration file: [STATDLL] PageScan=n INFORMIX WINGZ v1.1: When printing complex documents in 286 Standard mode, the system may run out of resources or "freeze." 4 MB or more memory is recommended to use and to print in this application. Try closing all other applications and printing again, or print with Standard (or Standard Black) dithering method for black, or Pattern dithering method for color. LASERTOOLS PRINTCACHE: Unrecoverable application errors, and/or system reboots may occur due to system conflicts. Try running Windows in enhanced mode or configure the PrintCache interrupt setting to use the dynamic or normal timer driver. LOTUS 1-2-3 for WINDOWS v1.0: When printing complex documents in 286 Standard mode, the system may display a message that there is not enough memory to print. 4 MB or more memory is recommended to use and to print in this application. Try closing all other applications and printing again, or print with Standard (or Standard Black) dithering method for black, or Pattern dithering method for color. LOTUS FREELANCE: Displays and prints only in 4 colors: black, white, red, and cyan. The work-around is to turn off "display output colors" in the application user setup. LOTUS FREELANCE FOR WINDOWS: After printing from Freelance, the Program Manager becomes the active window instead of returning to Freelance. To work-around this problem, disable the "Printing Status" dialog box by making the following changes to the WIN.INI configuration file: [STATDLL] statusdlg=0 LOTUS FREELANCE FOR WINDOWS: When printing in the Black and Color print mode, some color objects may print in black. If this occurs, make the following changes to the WIN.INI configuration file: [STATDLL] PageScan=n LOTUS FREELANCE FOR WINDOWS: This application does not support the Pattern, Scatter, or Cluster dithering methods. Use the Standard dithering method with this application. MICROGRAFX CHARISMA v2.O: When a page orientation or page size is changed, the scalable printer fonts may be replaced by bitmapped screen fonts. To avoid this, print the document using the orientation and page size in which it was created. MICROGRAFX CHARISMA v2.0: Some color bitmapped graphics may not print correctly. MICROGRAFX CHARISMA V2.0: Printing graphics with Pattern, Cluster, or Scatter dithering may cause problems, since the application does not handle dithering correctly. MICROGRAFX DESIGNER v3.01, 3.02, 3.1: When a page orientation or page size is changed, the scalable printer fonts may be replaced by bitmapped screen fonts. To avoid this, print the document using the orientation and page size in which it was created. MICROGRAFX DESIGNER V3.01, 3.02, 3.1: Printing graphics with Pattern, Cluster, or Scatter dithering may cause problems, since the application does not handle dithering correctly. MICROSOFT EXCEL v3.0: When pasting graphics from other applications, be aware that Excel may print the pasted graphics with the screen background color of the source. MICROSOFT EXCEL v3.0: When printing fonts larger than 40 point, manually enlarge the cell size before printing. MICROSOFT EXCEL V3.0, 4.0: Does not support draft mode. MICROSOFT EXCEL V4.0: Some paths to the driver dialogs do not work correctly. Settings are not retained. Use the following steps to reach a printer setup that will work: File / Page Setup / Printer Setup / Setup MICROSOFT PROJECT v1.0: Top or bottom borders may be truncated (lost), resulting in some lines not being printed. MICROSOFT POWERPOINT v2.0: Color pattern fills do not print correctly for any of the dithering methods. MICROSOFT PUBLISHER: Driver changes in the print settings are not retained with this application. The work-around is to use the Windows Control Panel to change settings. MICROSOFT PUBLISHER v1.0A with WINDOWS 3.1: If you are trouble printing large images, try adding the following lines to the MSPUB.INI file in your Windows directory: [PRINTING] bandinmemory=1 MICROSOFT WINDOWS WRITE v3.0: Some Large point size characters (e.g., 100 point) may not print. MICROSOFT WORD FOR WINDOWS v1.0 and v1.1: At large point sizes, the double underline will appear as a solid line. MICROSOFT WORD FOR WINDOWS v1.0 and v1.1: This application does not recognize newly installed printer fonts until you choose Printer Setup from the File menu and click OK. MICROSOFT WORD FOR WINDOWS v1.0 and v1.1: When printing in landscape orientation, italic characters may not print completely. MICROSOFT WORKS FOR WINDOWS: This application cannot print in Black and Color print mode with the Minimize Black and Color Mixing option selected. The work-around is to add the following lines to the WIN.INI configuration file: [STATDLL] ink2=yes VENTURA PUBLISHER: This application does not print TIFF images correctly. Try choosing the Pattern, Cluster, or Scatter Dithering option. VENTURA PUBLISHER: This application cannot print multiple copies, because it does not correctly query the printer driver for multiple copy capability. WINDOWS FILE MANAGER v3.0: When Print File is chosen, the last line on a page may not be printed. Try printing from within an application (e.g., Write). WORDPERFECT v5.1: This application can have trouble printing some color images. Try the suggested work-arounds in the order given, printing between each to test the solution: 1. Make sure that "Fast Graphics Display" is turned off. 2. Insert the following lines in the WIN.INI configuration file: [STATDLL] PageScan=n 3. Insert the following lines in the WIN.INI configuration file: [STATDLL] ink2=yes The following printing problems occur for Draft Quality mode. Try printing using Normal or Presentation Quality mode instead. INFORMIX WINGZ v1.1: Does not print correctly. LOTUS WORD PROCESSING DIVISION AMI PROFESSIONAL v1.2: Some graphics do not print. LOTUS WORD PROCESSING DIVISION AMI PROFESSIONAL v1.2: Graphics box outlines do not print. MICROSOFT EXCEL v2.1c/d, 3.0, 4.0: Text does not print. MICROSOFT POWERPOINT v2.0: Text is compressed when printed. MICROSOFT PAINTBRUSH: Does not print in Draft mode only; ejects blank pages. OMNIS 5 v1.01: Graphics do not print. PROWRITE PLUS: Text does not print. ZENOGRAPHICS PIXIE v2.0: Text is compressed when printed. The following printing problems occur for monitor/display drivers: ATI/HERCULES DISPLAY DRIVERS: Color patterns may not print properly using the Standard dithering method, but will print properly with either the Pattern or Scatter dithering method. MATROX IMPRESSION DISPLAY DRIVER: Some black graphics do not print with the Standard (or Standard Black) dithering method, but do print with either the Pattern or the Scatter dithering method. RASTER OPS MONITOR (1024 X 768) DRIVER: Has problems which cause random specks in Black/ Grayscale mode. VIDEO SEVEN SCREEN DRIVER: The underline width is too wide on 90 degree rotated text. The work-around is to switch to Standard dithering mode in Windows. VIDEO SEVEN SCREEN DRIVER: The first letter on the left page margin may get truncated on the hard copy. ACKNOWLEDGMENTS ================ Scalable type outlines are licensed from Agfa Corporation. Intellifont is a registered trademark of Agfa-Gevaert. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from Monotype Corporation plc. Agfa is a registered trademark of Agfa-Gevaert AG. Univers is a trademark of Linotype AG and/or its subsidiaries. Bitstream is a U.S. registered trademark of Bitstream Inc. Lotus and 1-2-3 are U.S. registered trademarks of Lotus Development Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. PageMaker is a U.S. registered trademark of Aldus Corporation. Windows is a trademark of Microsoft Corporation.