====================================================================== Microsoft(R) Product Support Services Application Note (Text File) WP0584: PRINTING QUESTIONS AND ANSWERS ====================================================================== Revision Date: 4/93 No Disk Included The following information applies to Microsoft Project for Windows(TM), versions 3.0 and 3.0a. -------------------------------------------------------------------- | INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an | | Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY | | KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO | | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A | | PARTICULAR PURPOSE. The user assumes the entire risk as to the | | accuracy and the use of this Application Note. This Application | | Note may be copied and distributed subject to the following | | conditions: 1) All text must be copied without modification and | | all pages must be included; 2) If software is included, all files | | on the disk(s) must be copied without modification [the MS-DOS(R) | | utility DISKCOPY is appropriate for this purpose]; 3) All | | components of this Application Note must be distributed together; | | and 4) This Application Note may not be distributed for profit. | | | | Copyright 1992-1993 Microsoft Corporation. All | | Rights Reserved. | | Microsoft and MS-DOS are registered trademarks and Windows | | is a trademark of Microsoft Corporation. | | Epson is a registered trademark of Seiko Epson Corporation, Inc. | | This document was created using Microsoft Word for Windows. | -------------------------------------------------------------------- 1. Q. I keep getting a general protection (GP) fault or an unrecoverable application error (UAE) when I close print preview in version 3.0 of Microsoft Project for Windows. Why is this occurring and how can I correct the problem? A. This problem is related to using the Rollup option in the Gantt chart palette. When you close print preview, you may receive a UAE in Microsoft Windows operating system version 3.0 or a GP fault in Microsoft Windows operating system version 3.1. Similar problems, such as your machine hanging, may also occur when you choose Print Preview from the File menu or when you print a Gantt chart. This problem occurs when the Gantt Chart palette definitions cause a subordinate task to place more than one rollup marker or bar on its associated task. For example, suppose that in the Gantt chart palette two separate line items are designated as Rolled Up in the Show For column, one from Scheduled Start to Scheduled Finish and the other from Planned Start to Planned Finish. If any detail task in the Gantt chart is then marked for rollup and has dates in the Scheduled Start and Finish fields and the Planned Start and Finish fields, the GP fault or UAE occurs when you close print preview. This problem has been corrected in a maintenance release of Microsoft Project. This maintenance release is called Microsoft Project version 3.0a. To obtain this maintenance release of Microsoft Project, please call Microsoft Consumer Sales at (800) 426-9400. 2. Q. When I print a Gantt chart or a resource graph on my PostScript printer, the patterns I chose to display in the bars of the graph all look the same. Is there a way to make these patterns more clearly distinguishable? A. This problem occurs because the PostScript printer driver for Microsoft Windows operating system version 3.1 prints the fill patterns at 300 dots-per-inch (dpi) graphics resolution. There is no way to print these patterns at a lower resolution. To work around this problem, use one of the first five shading patterns in the Patterns box in the Palette dialog box. Because these patterns are printed in various shades of gray, they should be more distinguishable than the patterns listed in the bottom half of the Patterns box. NOTE: The PostScript driver for the Microsoft Windows operating system version 3.0 prints these fill patterns at 75 dpi; as a result, they are more clearly distinguishable. 3. Q. I am having problems printing to my Epson(TM) dot-matrix printer when I use 14 7/8-by-11-inch fanfold paper. It appears that the graphics are being wrapped from the right edge of the paper back to the left edge. How can I prevent this problem from occurring? A. If you are using Microsoft Windows operating system version 3.1 and printing on an Epson LQ-1000, LQ-1050, or LQ-2550 printer from Microsoft Project version 3.0 for Windows, the text and graphics may appear to wrap around the page from the right edge to the left edge on U.S. Standard Fanfold paper. These printers have an unprintable region along one of the default margins. Microsoft Project does not adjust the margins to compensate for this problem. To work around the problem, you must set new margins. To do this, choose Page Setup from the File menu, and use the following settings: - For portrait orientation, set the top, bottom, and left margins to .25 inch, and set the right margin to 2.5 inches. - For landscape orientation, set the bottom, left, and right margins to .25 inch and set the top margin to 2.5 inches.