--------------------------------------------------------------------------- Microsoft Windows NT and Windows NT Advanced Server 3.1 U.S. Service Pack 2 --------------------------------------------------------------------------- Contents -------- 1.0 Introduction 2.0 Installation Instructions for the Windows NT U.S. Service Pack 2.1 User Notes 2.2 List of Bugs Fixed in Windows NT U.S. Service Pack 2 2.3 Descriptions of Bugs Fixed in Windows NT U.S. Service Pack 2 1.0 Introduction ----------------- This release of Microsoft Windows NT 3.1 U.S. Service Pack 2 contains all the components that have been fixed since the retail release of Windows NT 3.1 and Windows NT Advanced Server 3.1. The Service Pack is easy to apply from within Windows NT and changes only those files that were originally set up on the Windows NT or Windows NT Advanced Server system. Service Pack releases are cumulative: they contain all previous fixes, as well as any new fixes made to the system. 2.0 Installation Instructions for the Windows NT U.S. Service Pack ------------------------------------------------------------------- Installing the Service Pack from a floppy disk: 1. Insert Service Pack Disk 1 into the floppy drive. 2. At the Windows NT Command Prompt, change to that floppy drive (that is, A: or B:) and type UPDATE. 3. Follow the instructions given on the screen. Installing the Service Pack from a CD-ROM: 1. Insert the Service Pack CD-ROM disk into the CD-ROM drive. 2. At the Windows NT Command Prompt, change to that CD-ROM drive, then change to the i386, MIPS, or ALPHA directory (depending upon whether you have an Intel, MIPS, or ALPHA AXP CPU), and type UPDATE. 3. Follow the instructions given on the screen. Installing the Service Pack from a network drive: 1. At the Windows NT Command Prompt, type the command to connect to the network drive on which the Service Pack files reside. 2. Change to that network drive and type UPDATE. 3. Follow the instructions given on the screen. 2.1 User Notes --------------- *** Installing the Service Pack on a System with an OEM supplied HAL.DLL If your Windows NT system uses a HAL.DLL supplied by an OEM (one that was not installed from the Microsoft Windows NT 3.1 disk set) you need to follow the steps below to reinstall the OEM HAL after the Service Pack Update program has been run, but before the machine is rebooted. If you do not reinstall the OEM HAL properly, your system may not boot after installing the Service Pack (because the OEM HAL will have been replaced by a HAL from the Service Pack). If this happens, use your Emergency Repair disk to repair your system, then follow the steps below. 1) Before the Update program is run, copy the HAL.DLL file to HAL.OEM to save it. On an x86 machine, HAL.DLL is located in the %windir%\system32 directory. On a MIPS or Alpha machine, the following command should locate it: DIR /S %windir%\..\hal.dll 2) After the Update program has been run, but before you have it reboot your system, start a Command Prompt window, and restore the HAL.DLL you saved in step (1). On an x86 machine, CD %windir%\system32 COPY HAL.OEM HAL.DLL 3) Now switch back to the Update program and have it reboot your system. *** Configuring the NWLink Transport When configuring the NWLink transport using the Network option in Control Panel, you must enter the Network Number as a hexadecimal value rather than as a decimal value as stated in the Help file. *** Converting Macintosh Filenames to Win32 Filenames In general, the Windows NT (Win32) interface can view and use filenames created by a Macintosh client. There are two exceptions, where the filename is an illegal Win32 filename: The Macintosh client creates a filename that ends with a period. The Macintosh client creates a filename that ends with a blank space. In both of these cases, the Windows NT interface displays the filename with a thick vertical bar (|) or question mark (?) character replacing the final period or space. Only the last character is replaced. For example: Macintosh filename Windows NT displays the filename as . . . ------------------ ----------------------------------------- An important file. An important file| Very important file ... Very important file ..| One space at the end One space at the end| Two spaces at the end Two spaces at the end | You can view and use the converted filenames in the Windows NT interface. You cannot view and use them from the Command Prompt (CMD.EXE). A Win16 application that converts long filenames to the 8.3 format can convert these filenames to the 8.3 format. For Macintosh filenames that already exist on the Services for Macintosh server, before this updated functionality, the server will rename such files the first time they are accessed. The final character is mapped to an unused UNICODE character (0xF000+xx). Windows NT does this same mapping for characters that are illegal in the NTFS file system. *** Updating Printer Drivers Installed for Different CPU Architectures The Service Pack only updates printer drivers for the CPU architecture of the machine you install it on. For example: If you update an Intel CPU print server that you have MIPS computers printing to, the server also needs to have the MIPS version of the printer driver installed. In this case, the Service Pack only updates the Intel printer driver on the print server. You need to install the appropriate updated printer driver(s) for other architectures (MIPS, Alpha) by hand. The following procedure describes how to install the Postscript printer driver by hand. 1. Rename PSCRIPT.DLL and PSCRPTUI.DLL in the directory below to PSCRIPT.OLD and PSCRPTUI.OLD system32\spool\drivers\ where is w32mips, w32alpha, or w32x86. 2. For MIPS or ALPHA drivers, copy the PSCRIPT.DLL and PSCRPTUI.DLL files from the MIPS or ALPHA subdirectories on the CD-ROM to the subdirectory in Step 1 above. For Intel-based drivers, type expand -r PSCRIPT.DL_ expand -r PSCRPTUI.DL_ from the i386 subdirectory on the CD-ROM where is the subdirectory from Step 1. *** Emergency Repair Disk If it is necessary to use the Windows NT Emergency Repair Disk to repair your Windows NT system at some time after you apply the Service Pack, you will need to re-apply the Service Pack after the repair is completed. This is because the Emergency Repair Disk repairs your system by restoring your original Windows NT setup. After the repair has completed, simply follow the above Installation Instructions to re-apply the Service Pack. *** Adding New Components to the System If new software or hardware components are changed or added to your system after you have applied the Service Pack, it will be necessary to re-apply the Service Pack. This is because the files taken from the original Windows NT disk set may not be equivalent to the files on the Service Pack disk set. It is not possible to install new components directly from the Service Pack disk set (such as a new keyboard or printer driver). New components must be installed from the original Windows NT disk set. *** Command Reference Colors Some commands in the Command Reference (NTCMDS.HLP) list of commands are not visible if your system colors are set to Window Text = white and Window Background = black. Change your Windows Background to a lighter color to see all the commands in the list. *** Previous Versions of NTBackup Backup tapes created with the version of NTBackup shipping with this Service Pack cannot be restored or read with versions of NTBackup shipped prior to Service Pack 2. However, tapes created with previous versions of NTBackup can be read and restored by the version of NTBackup in this Service Pack. NTBackup now uses Unicode whenever it writes to tape, which was not understood by previous versions of NTBackup. *** Previous Versions of Services For Macintosh To correct a problem with file names ending in a space or period, a change was made to the Services For Macintosh software which makes earlier versions of this software unable to correctly read Macintosh file names on the Windows NT Advanced Server system. The new Services For Macintosh software will alter the NTFS file name to allow Macintosh clients to properly view them. This means that once you update your Services For Macintosh system files with this Service Pack, versions of the SFM software prior to Service Pack 2 will not function properly if installed on the system. *** Installing Symbol Files from the CD-ROM To install the symbol files corresponding to the new binaries in Service Pack 2, do the following (assuming your CD-ROM drive is D:, your symbol files are located in the C:\WINNT\SYMBOLS directory, and you are installing the files for an x86 machine): XCOPY /S /U /D D:\SUPPORT\DEBUG\I386\SYMBOLS C:\WINNT\SYMBOLS This will copy the Service Pack 2 .DBG files over the existing versions of these files. The XCOPY command shown will copy only those .DBG files that are already installed (/U switch), and only those with a more recent time-date stamp (/D switch). 2.2 List of Bugs Fixed in Windows NT U.S. Service Pack 2 --------------------------------------------------------- - Specified Home Directory May Default to USERS\DEFAULT - Error Moving File If File Already Exists on Destination Drive - Paused Printers Can Cause Print Manager Application Error - Err Msg: An Application Error Has Occurred... in SPOOLSS.EXE - Windows NT SCSI Drivers Don't Recognize Device Types Above 7Fh - Publisher 2.0 May Cause an Exception in the Win16 Subsystem - ALT+Double-Click Allows (Restricted) Program Item Creation - Windows NT Advanced Server Hangs with Services for Macintosh - SFM: MacFile Menu Not Displayed if Windows NT AS Drive Letter Changes - Windows NT Terminal May Disable a COM Port for all VDMs - Premature UPS Service Termination, Server Service Paused - RAS Password Authentication Failed - Files with Umlauts Cannot be Seen on Shared NTFS Partition - Err Msg: An Application Error Has Occurred...(LMSRVCS.EXE) - Err Msg: MSPUB Caused an Exception in the Win16 Subsystem - File Manager Send Mail May Fail with Check Spelling Enabled - Large File Copies May Fail After 4 Gigabytes in Windows NT - Windows NT Terminal and Telnet May Cause an Access Violation - SFM: Macintosh Locked Folders Are Not Completely Secure - COMPAQ ProSignia Hangs While Scanning For NCR - Windows NT 3.1 to HP LM/X 1.4 Long Filename Problems - Serial Printers May Print Garbage During Windows NT Startup - SFM: Print Spooler Does Not Work in Embedded Print Jobs - Sequent Server Hangs After Heavy Use - Pressing CTRL+C in PortUAS Causes Password Problems - Hangs and Network Problems with NE3200 Adapters (RISC Only) - Cannot Log On to Domain, Lowercase Extended Characters - Cannot Use Proteon Network Adapter, Initialization Failure - FORMAT Err Msg: Error Writing Partition Table - NTLDR Err Msg: IoAllocateAdapterChannel: ...Adapter in Use - Print Monitor Cannot Handle More Than 255 Zones - Control Panel, Drivers: Cannot Browse Compressed Files - WINMSD: Viewing File Details Generates Access Violation - Backup Err Msg: Fatal Error on Drive 1 - Access Violation: Performance Monitor Playing Back Log Data - Font and Printing Problems with JP350.DLL and HPDSKJET.DLL - Cannot Connect if Share Name is Longer than 17 Characters - System Hot-keys Incorrectly Received by Application - Memory Manager Doesn't Reset Event when Paging in Executable - Changing NonPagedPool Value Causes Boot Problems - TCP/IP Data Corruption Problem - RAS: Bad Disconnection from Windows for Workgroups Computer - Novell WorkPlace TCP/IP Client Stops Responding - Backup Fails and Reports Fatal Hardware Error on Tape Device - GDI.EXE (16-bit) Causes General Protection Fault - Low Memory Condition Cause APIs to Return Random Values - Odd-byte 16-bit Data Transfers Cause Time-outs and NMIs - PROTEON.SYS Causes Fatal System Error - Terminal: ALT Key Dysfunctional - Paintbrush Starts in Monochrome with Color Display - Mail: Cannot Save Attachments with Extended Characters - Unplugging DEC EtherWorks Turbo Ethernet Hangs Computer - Some CPU Time is Calculated as Idle Time - File Times on LAN Manager Server Set Wrong - RASPHONE: Login Fails on Callback After Changing Password - Can Read Redirected, Locked File - Memory in Page Pool Not Deallocated Correctly - NCR Video Driver Fails on Fast Computers - Browser Monitor Causes Bugcheck - Redundant Line of Code Causes Access Violation in LSASS.EXE - Problems with NCR Miniport Driver and MS-DOS Applications - Playing CDs on the Pro AudioSpectrum 16 in Windows NT - PortUAS: Character Mapping Problems - GP Faults Running SQL Server 4.2 - MS-DOS Clients Report Zero Disk Space on Windows NT Server - Sharing Violations from Windows for Workgroups Client - FTP: Use of Wild Card Port Results in Denial of Service - S3 Video Driver Reverses Scan Rate on Number Nine Adapter - CD-ROM File System Generates Bugcheck Under Stress - Schedule+: Data Alignment Problems - PortUAS: /log: Switch Added - Err Msg: ...OEMNADNF is Missing the Referenced File - SERMOUSE.SYS: Serial Mouse Problems Under Windows NT - SetCaret API May Not Work Correctly in Win32 Applications - Registry String That Ends at Page Boundary Causes Fault - NDIS.SYS Causes MIPS Computers to Stop Responding - Server Stops Responding while Processing LAN Manager API - Classifying Illegal Datagram Causes Browser Access Violation - Digiboard DIGIFEP5 Driver Doesn't Load - NTFS Does Not Correctly Set Archive Bit - 256-Color Mode Does Not Work on Some Toshiba Portables - Memory Manager Problem Causes System to Stop Responding - NDISCloseFile() Does Not Free Image Buffer - SFM: Deleted User Accounts Not Aged Out of Cache - Calling a Pageable Function While Holding Spinlock - Two Network Adapters Do Not Work for TCP/IP - Changing Subdirectory on Macintosh Volume Causes Bugcheck - NDIS Indications Stop Responding when No Memory is Available - Backup Program Loops Indefinitely - WOW Sets Sound Pointer Incorrectly - Printing from Macintosh to Windows NT Advanced Server Causes Bugcheck - Acer MIPS System Needs More Map Registers - APIs Do Incorrect Comparisons - WOW32 Access Violation - Recursive Batch File Causes System to Stop Responding - System Clock Appears to Lose About One Second per Hour - SFM: Critical Error After Applying U.S. Service Pack 1 - Closing Word for Windows 6.0 Causes General Protection Fault - Computer Hangs with Diagonal Pattern on Screen - ATI Video Driver Problems - NetLogon: Primary Group Not Replicated Properly - Visual C++ 1.0: Breakpoints Not Working with DPMI Calls - Exception Error Printing from Word 6.0 to Windows NT Server - External Monitor on Toshiba 4400sx Monochrome Doesn't Work - After Converting FAT to NTFS SYSTEM32 Directory Corrupted - Deleting Connection Closes Files on Open Share - Cannot Restart After Converting FAT Partition to NTFS - Service Pack Update Fails with Not Enough Free Disk Space - Event Viewer Uses Too Much Memory After Some Time - DLC: MP Computer Blue Stop Screen After SNA Stopped - One Processor Shows 100% Usage Constantly on NCR MP - French MIPS: Illegal Instruction in WOWEXEC - Unable to Run Word for Windows 6.0 on RISC-based Computers - LAN Manager NET USE Generates MS-DOS Error 55 - Fault Tolerance Errors on Striped Set with Parity - Portuguese Language: Accent Circumflex (^) Key Dysfunctional - Stop Screen After You Detach Token Ring Cable - Backup Does Not Back Up Files Ending in Spaces or Periods - Local Path Set to UNC Path in User Manager - Setup: Some COMPAQ Qvision Video Adapters Are Not Detected - Screg Access Violates Intermittently When Stopping Driver - Spaces Not Removed From Short Filenames in NTFS Shares - File Manager Hangs Opening Many New Network Drive Windows - Disk Administrator Only Supports 50 Hard Disk Drives - Share Not Recreated if SYSTEM Cannot Access Share - ACLCONV Err Msg: ...PAGEFILE.SYS is corrupt. Run CHKDSK - Blue Stop Screen: Exception Error in NTOSKRNL.EXE - File and Directory Display Problems in Borland Workshop - Publisher 2.0a May GP Fault Due to Window Property Problem - Cannot Start Application with Long Path (64+ Characters) - ALT+F4+F6 in 16-bit MDI Applications Hangs Windows NT - IBM Thinkpad 720C Cannot See Disk on Docking Station - Must Restart Computer Running ACLCONV on Large Volume - Word for Windows 6.0 Closing Header Toolbar Hangs Windows NT - Update Incorrectly States That Setup Failed - Problems Trying to Add Digiboard PC/16E Drivers - Backup Hangs During Verification - Cannot Backup Files Remotely with No File Permissions - Print Manager: 100% CPU Usage During Printing - Embedded Document Doesn't Load When Double-clicked - Slow Network Performance in Mail or Access - Windows NT DLC Protocol Doesn't Work on FDDI Network - SFM Err Msg: ...OEMNXPSM.INF is Missing - Macintosh Finder Sometimes Does Not Display File - Win32 Applications Don't Support Some Macintosh Filenames - Not All Groups Are Listed in File Manager in User Browser - Err Msg: The Conversion Failed...Was Not Converted to NTFS - Word 6.0 Find File Generates Application Error in NTVDM.EXE - Event Viewer Won't Run If Application Registry Keys Removed - Net Share Shares Redirected Drives - Intel Ether Express Network Adapter Fails - GP Fault After Choosing Copy - Global Constructors Not Called in Alpha DLLs 2.3 Descriptions of Bugs Fixed in Windows NT U.S. Service Pack 2 ----------------------------------------------------------------- ----------------------------------------------------- Specified Home Directory May Default to USERS\DEFAULT ----------------------------------------------------- Article ID: Q102117 On an NTFS partition, if the access permission is removed for the Everyone group on a specific user's home directory, the home directory will default to the USERS\DEFAULT directory, even if the specific user has rights to the previous home directory. ------------------------------------------------------------- Error Moving File If File Already Exists on Destination Drive ------------------------------------------------------------- Article ID: Q102819 In Microsoft Windows NT and Windows NT Advanced Server, when you move a file from one logical drive to another, if that file already exists on the other drive, you will receive the following error message: Error Moving File STOP File Manager cannot move :/:The file exists. where is the name of the drive from which you are moving the file and is the filename and filename extension of your file. --------------------------------------------------------- Paused Printers Can Cause Print Manager Application Error --------------------------------------------------------- Article ID: Q103079 If you move print jobs on a paused printer, print additional jobs, and then click below the last print job listed, the following error message may occur An application error has occurred and an application error log is being generated. PRINTMAN.exe Exception: access violation (HEXADDRESS), Address: HEXADDRESS where HEXADDRESS is a memory location. ------------------------------------------------------------ Err Msg: An Application Error Has Occurred... in SPOOLSS.EXE ------------------------------------------------------------ Article ID: Q103147 When you are using Microsoft Windows NT Advanced Server and trying to configure a printer under Services for Macintosh, you may receive the following error message: An application error has occurred and an application error log is being generated. SPOOLSS.EXE Exception: access violation (0xc0000005), Address: 0x766026ee Note: The address may be different, but the access violation code should be the same -------------------------------------------------------------- Windows NT SCSI Drivers Don't Recognize Device Types Above 7Fh -------------------------------------------------------------- Article ID: Q103151 The Windows NT SCSI port and class drivers do not currently support any SCSI device types above 7Fh. This may cause problems with current and future SCSI devices that have device types greater than 7Fh. ----------------------------------------------------------- Publisher 2.0 May Cause an Exception in the Win16 Subsystem ----------------------------------------------------------- Article ID: Q103362 When you are running Microsoft Publisher version 2.0 in Windows NT, if you choose Network from either the Print, Setup, or Print Setup options on the File menu, you may receive the following error message: MSPUB caused an exception in the Win16 Subsystem Click on CLOSE to terminate the application Click on CANCEL to debug the application Click on IGNORE to continue, you should save your work in a new file If you choose Close, Publisher quits. If you choose Cancel or Ignore, you will receive the following error message: An application error has occurred and an application error log is being generated. NTVDM.exe Exception: access violation (memaddress), Address memaddress ---------------------------------------------------------- ALT+Double-Click Allows (Restricted) Program Item Creation ---------------------------------------------------------- Article ID: Q103395 You can still create program items in Program Manager even though a restriction against creating them has been set. ----------------------------------------------- Windows NT Advanced Server Hangs with Services for Macintosh ----------------------------------------------- Article ID: Q103445 If you have installed Services for Macintosh and have the AppleTalk protocol bound to an NE3200 compatible driver, your computer will stop responding (hang) or be extremely slow when you start up Windows NT Advanced Server. The following entry is recorded in your error log: The description for Event ID [46] in Source [AppleTalk] could not be found. It contains the following insertion string(s) \device\atalkDdp. The Data in words is: 0000: 00000000 005C0001 00000000 C000002E 0010: 000A03E4 C001000D 00000000 00000000 0020: 00000000 00000000 ------------------------------------------------------------ SFM: MacFile Menu Not Displayed if NTAS Drive Letter Changes ------------------------------------------------------------ Article ID: Q103473 If the drive letter of the logical drive where Windows NT Advanced Server is installed changes, the MacFile menu in File Manager and Server Manager may not appear. ------------------------------------------------------- Windows NT Terminal May Disable a COM Port for all VDMs ------------------------------------------------------- Article ID: Q103476 A Windows NT virtual MS-DOS machine (VDM) cannot open or use a COM port that has the error character enabled. Windows NT Terminal sets an error character and the COM port settings maintain settings across opens, so a VDM can't use any COM ports used by Terminal unless another program has turned off the error character. -------------------------------------------------------- Premature UPS Service Termination, Server Service Paused -------------------------------------------------------- Article ID: Q103501 A power break occurs and the UPS (uninterruptible power supply) service maintains the system for a short time. The UPS service times-out and terminates before power returns or the system can be prepared for shutdown. It also pauses the Windows NT Server service. -or- A power break occurs and power is restored before the battery runs out. However, the UPS service times-out and terminates, leaving the system vulnerable to the next power break (also pausing the Server service). In both cases, the following events are logged: Event ID: 258 Source: UPS Type: Error Error: The description for Event ID (258) in Source (UPS) could not be found. Event ID: 3230 Source: UPS Type: Warning Error: A power failure was detected at the server. ---------------------------------- RAS Password Authentication Failed ---------------------------------- Article ID: Q103828 Windows NT Remote Access Clients cannot be validated if the password contains extended characters. Extended characters have ASCII codes above 128. ---------------------------------------------------------- Files with Umlauts Cannot be Seen on Shared NTFS Partition ---------------------------------------------------------- Article ID: Q103923 When displaying an NTFS or HPFS directory listing on a Windows NT Server across a network from a non-Windows NT computer, one with Windows for Workgroups installed for example, if any of the filenames contain umlauts, all of the files in the directory may not be listed. This problem does not occur on a FAT partition. ---------------------------------------------------------- Err Msg: An Application Error Has Occurred...(LMSRVCS.EXE) ---------------------------------------------------------- Article ID: Q103931 When you are using the Telnet services under the Terminal application in Windows NT, if you type any arbitrary sequence of white characters and then press ENTER, you may receive the following error message: An application error has occurred and an application error log is being generated. LMSRVCS.EXE Exception: access violation (0xc0000005), Address: 0x766026ee Note: The address may be different, but the access violation code should be the same This message stops the Telnet service. If you attempt to restart the service from the Control Panel Services application, your machine may hang. The results of attempting to restart the Telnet service are random. To successfully restart the Telnet service, shut down and restart Windows NT. --------------------------------------------------------- Err Msg: MSPUB Caused an Exception in the Win16 Subsystem --------------------------------------------------------- Article ID: Q103936 Under Windows NT, when you are using Microsoft Publisher version 2.0 to change the icon for an embedded OLE package, you may receive the following error message: MSPUB caused an exception in the Win16 Subsystem. Click on CLOSE to terminate the application Click on CANCEL to debug the application Click on IGNORE to continue, you should save your work in a new file Close Cancel Ignore If you choose Close, the following error message will appear: NTVDM.exe Exception: privileged instruction (), Address: If you choose OK, the Win16 subsystem will quit and close all other 16-bit Windows-based applications that are currently running. ----------------------------------------------------------- File Manager Send Mail May Fail with Check Spelling Enabled ----------------------------------------------------------- Article ID: Q104164 When you are attempting to send a mail message from Windows NT File Manager, if the "Check spelling of messages before sending" option is enabled, at the point that the spelling check is attempted after you choose the Send button, you may receive the following error message: WINFILE.exe Exception: access violation (, Address: ---------------------------------------------------------- Large File Copies May Fail After 4 Gigabytes in Windows NT ---------------------------------------------------------- Article ID: Q104181 When you copy a large file [greater than 4 gigabytes (GB) in size] between two Windows NT computers, the file may become corrupted on the destination computer. ------------------------------------------------------------ Windows NT Terminal and Telnet May Cause an Access Violation ------------------------------------------------------------ Article ID: Q104184 After Telnet is started, if Terminal is closed before the TELNET> prompt is displayed, you may receive an access violation error message. ------------------------------------------------------- SFM: Macintosh Locked Folders Are Not Completely Secure ------------------------------------------------------- Article ID: Q104198 After you either set the Read-Only file attribute or "lock" a folder from a Macintosh computer on a Services for Macintosh (SFM) shared subdirectory, you cannot drag files or folders from the same SFM volume to the locked folder. However, you can copy any other file from any other subdirectory (folder) on the SFM server, copy files from a different SFM server, or copy files from the local Macintosh hard drive to the locked folder. --------------------------------------------- COMPAQ ProSignia Hangs While Scanning For NCR --------------------------------------------- Article ID: Q105024 When you run Setup for Windows NT from CD-ROM discs or floppy disks on a COMPAQ ProSignia, text-mode setup hangs while scanning for SCSI adapters. There may also be a noticeable delay of about one and a half minutes during the SCSI detection. ---------------------------------------------------- Windows NT 3.1 to HP LM/X 1.4 Long Filename Problems ---------------------------------------------------- Article ID: Q105214 Microsoft Windows NT 3.1 systems cannot see any files in a directory on a Hewlett-Packard (HP) LM/X 1.4 server if any file in the directory contains a period (or "dot") followed by more than seven characters. If you use the "dir" command to check the contents of the directory, you will receive the following message: File Not Found. ----------------------------------------------------------- Serial Printers May Print Garbage During Windows NT Startup ----------------------------------------------------------- Article ID: Q105249 If a printer is attached to the serial port (COMx) of a system running Windows NT, the printer may eject blank pages or print garbage during the startup of Windows NT. ------------------------------------------------------- SFM: Print Spooler Does Not Work in Embedded Print Jobs ------------------------------------------------------- Article ID: Q105266 Print Spooler does not work in embedded print jobs. ------------------------------------ Sequent Server Hangs After Heavy Use ------------------------------------ Article ID: Q105267 A Sequent server may halt with a blue stop screen under heavy stress (400 processes) after 6-20 hours of use. The stop screen points to a memory page that was being reused (bug check A). --------------------------------------------------- Pressing CTRL+C in PortUAS Causes Password Problems --------------------------------------------------- Article ID: Q105268 If you press CTRL+C during the operation of the PortUAS program, user modals, such as the minimum password length and the password history, are not changed to their final values. ----------------------------------------------------------- Hangs and Network Problems with NE3200 Adapters (RISC Only) ----------------------------------------------------------- Article ID: Q105327 On a RISC-based computer with multiple NE3200 network adapters installed, your computer may stop responding (hang) as Windows NT starts network services. If your computer does not hang, you may not be able to get one or more network adapters to work. ------------------------------------------------------ Cannot Log On to Domain, Lowercase Extended Characters ------------------------------------------------------ Article ID: Q105328 After changing the password of a Macintosh client computer from a Windows NT computer, you can no longer log on to the domain. ---------------------------------------------------------- Cannot Use Proteon Network Adapter, Initialization Failure ---------------------------------------------------------- Article ID: Q105329 Your Proteon network adapter does not function. The Proteon device driver is not able to transmit information over the network. --------------------------------------------- FORMAT Err Msg: Error Writing Partition Table --------------------------------------------- Article ID: Q105330 Setup fails during the format phase. The following error message appears: Error writing partition table ---------------------------------------------------------- NTLDR Err Msg: IoAllocateAdapterChannel: ...Adapter in Use ---------------------------------------------------------- Article ID: Q105331 During system startup, NTLDR displays the following message about 40-50 times: IoAllocateAdapterChannel: Called while Adapter in use Your system appears to start as usual after these messages appear. ----------------------------------------------- Print Monitor Cannot Handle More Than 255 Zones ----------------------------------------------- Article ID: Q105332 Print Monitor cannot handle more than 255 zones. ------------------------------------------------------ Control Panel, Drivers: Cannot Browse Compressed Files ------------------------------------------------------ Article ID: Q105486 If you try to find a compressed driver file by using the Browse option in the Drivers portion of Control Panel, a message appears informing you that the file was not found. This is a problem in the Browse option; it cannot find compressed files. ------------------------------------------------------- WINMSD: Viewing File Details Generates Access Violation ------------------------------------------------------- Article ID: Q105487 If you attempt to view the file details of some files in WINMSD, access violation errors appear. -------------------------------------- Backup Err Msg: Fatal Error on Drive 1 -------------------------------------- Article ID: Q105488 When you try to restore information from a backup on an Archive 2250 tape drive, the following error message appears: Fatal error on drive 1 Also, in Event Viewer the following message is logged: The device \Device\Tape0 has a bad block You cannot retrieve the backup information. ----------------------------------------------------------- Access Violation: Performance Monitor Playing Back Log Data ----------------------------------------------------------- Article ID: Q105489 An access violation error message may appear when you play back a log data file in Performance Monitor. This error message is caused by a corrupted log file. Performance Monitor does not handle corrupted data well and can corrupt your log file when it appends new data. ---------------------------------------------------------- Font and Printing Problems with JP350.DLL and HPDSKJET.DLL ---------------------------------------------------------- Article ID: Q105490 You encounter font problems (fonts badly printed or not listed) and slow printing when you use either the JP350.DLL or HPDSKJET.DLL printer drivers. --------------------------------------------------------- Cannot Connect if Share Name is Longer than 17 Characters --------------------------------------------------------- Article ID: Q105491 You cannot connect to servers whose share names are more than 17 characters. For example: net use lpt1: \\nine56789\nine56789 However, the following command does work: net use lpt1: \\nine56789\eight678 --------------------------------------------------- System Hot-keys Incorrectly Received by Application --------------------------------------------------- Article ID: Q105492 When you use a Windows system hot-key combination, characters are incorrectly received by the application in focus. For example: If Command Prompt is in focus and you press CTRL+SPACE to switch to another application, a space appears on the current command line in Command Prompt. ------------------------------------------------------------ Memory Manager Doesn't Reset Event when Paging in Executable ------------------------------------------------------------ Article ID: Q105493 A paging event is not being reset correctly by the Windows NT memory manager. ------------------------------------------------ Changing NonPagedPool Value Causes Boot Problems ------------------------------------------------ Article ID: Q105554 If you change the NonPagedPool value in the Registry database to a value greater than one third of the physical memory (RAM) on your computer, the following behavior occurs: - RISC-based computers no longer boot. - x86-based computers continuously reboot. ------------------------------ TCP/IP Data Corruption Problem ------------------------------ Article ID: Q105555 You may experience data corruption when you use TCP/IP. This only occurs if a reserved, six-bit range in the packet header is used by an application. If any of these bits are set to one, Windows NT TCP/IP miscalculates the length of the data in the packet by several bytes. ----------------------------------------------------------- RAS: Bad Disconnection from Windows for Workgroups Computer ----------------------------------------------------------- Article ID: Q105556 You may experience problems when you disconnect from a RAS session from your Windows for Workgroups computer. ----------------------------------------------- Novell WorkPlace TCP/IP Client Stops Responding ----------------------------------------------- Article ID: Q105568 When a Novell WorkPlace TCP/IP client sends a large amount of data to a Windows NT server, the client computer eventually stops responding (hangs). ------------------------------------------------------------ Backup Fails and Reports Fatal Hardware Error on Tape Device ------------------------------------------------------------ Article ID: Q105569 The Windows NT Backup program does not work on 4mm DAT tape devices when the default block size is set to 1K. ------------------------------------------------ GDI.EXE (16-bit) Causes General Protection Fault ------------------------------------------------ Article ID: Q105570 The 16-bit GDI.EXE file does not have version information. The absence of this information from GDI.EXE causes MapInfo 2.1 to generate a general protection (GP) fault. ------------------------------------------------------- Low Memory Condition Cause APIs to Return Random Values ------------------------------------------------------- Article ID: Q105575 Low memory on a Windows NT computer can cause USER APIs to return random values. This is demonstrated most in DMPLASTR: CreateWindowEx returns a bad value, or Set/GetWindowLong doesn't get back the correct value. ------------------------------------------------------- Odd-byte 16-bit Data Transfers Cause Time-outs and NMIs ------------------------------------------------------- Article ID: Q105577 The system DMA controller does a time-out and an NMI (non-maskable interrupt) is generated when the system is performing odd-byte 16-bit data transfers. ------------------------------------- PROTEON.SYS Causes Fatal System Error ------------------------------------- Article ID: Q105578 PROTEON.SYS causes a fatal system error under stress. ------------------------------- Terminal: ALT Key Dysfunctional ------------------------------- Article ID: Q105601 The ALT key in Terminal does not work correctly. This may inhibit the generation of some characters on international keyboards. -------------------------------------------------- Paintbrush Starts in Monochrome with Color Display -------------------------------------------------- Article ID: Q105602 When you start Paintbrush, the palette it displays is monochrome even though you have configured Windows NT for color video. ------------------------------------------------------ Mail: Cannot Save Attachments with Extended Characters ------------------------------------------------------ Article ID: Q105620 In Windows NT Mail, you cannot save an attached file if its filename contains any extended characters. ------------------------------------------------------- Unplugging DEC EtherWorks Turbo Ethernet Hangs Computer ------------------------------------------------------- Article ID: Q105622 If you unplug your DEC EtherWorks Turbo Ethernet adapter from your network, your computer may stop responding (hang). A bug in the LANCE.SYS driver causes this problem. ---------------------------------------- Some CPU Time is Calculated as Idle Time ---------------------------------------- Article ID: Q105623 There is a problem in idle time calculation. Some CPU time is marked as idle time. ------------------------------------------ File Times on LAN Manager Server Set Wrong ------------------------------------------ Article ID: Q105624 The Windows NT network redirector sometimes incorrectly sets the time of files on Microsoft LAN Manager 2.x servers. --------------------------------------------------------- RASPHONE: Login Fails on Callback After Changing Password --------------------------------------------------------- Article ID: Q105625 Password authentication fails in the following situation: 1. Create a new account and choose the User Must Change Password at Next Logon box. 2. Use RASPHONE and the account you just created. 3. Change your password when prompted. 4. When prompted for a callback number, type in the client's phone number. When you try to use the new password, authentication fails. -------------------------------- Can Read Redirected, Locked File -------------------------------- Article ID: Q105626 An application can open and read from a redirected, locked file. --------------------------------------------- Memory in Page Pool Not Deallocated Correctly --------------------------------------------- Article ID: Q105627 Memory is not deallocated correctly in the Windows NT memory page pool when you call the FsRtlAreNamesEqual application programming interface (API) with the IgnoreCase parameter set to TRUE. ---------------------------------------- NCR Video Driver Fails on Fast Computers ---------------------------------------- Article ID: Q105629 The NCR video miniport driver fails on some fast computers. ------------------------------- Browser Monitor Causes Bugcheck ------------------------------- Article ID: Q105630 Browser Monitor can cause a bugcheck due to a pointer referencing problem. ----------------------------------------------------------- Redundant Line of Code Causes Access Violation in LSASS.EXE ----------------------------------------------------------- Article ID: Q105636 A redundant line of code causes an access violation in LSASS.EXE. --------------------------------------------------------- Problems with NCR Miniport Driver and MS-DOS Applications --------------------------------------------------------- Article ID: Q105637 A loop variable in the NCR miniport driver is defined as UCHAR, but the value can go up to 256, which causes problems when trying to save and restore MS-DOS applications. ----------------------------------------------------- Playing CDs on the Pro AudioSpectrum 16 in Windows NT ----------------------------------------------------- Article ID: Q105688 There is no audio output when you play an audio CD from CD Player or Media Player within Windows NT when using a CD-ROM drive connected to a Media Vision Pro AudioSpectrum 16 sound card. ----------------------------------- PortUAS: Character Mapping Problems ----------------------------------- Article ID: Q105720 You may experience odd character mappings when you are running PortUAS. Unaccented characters may be converted to accented and vice versa. -------------------------------- GP Faults Running SQL Server 4.2 -------------------------------- Article ID: Q105722 General protection (GP) faults may appear intermittently when you try to run Microsoft SQL Server version 4.2. ---------------------------------------------------------- MS-DOS Clients Report Zero Disk Space on Windows NT Server ---------------------------------------------------------- Article ID: Q105723 If you have a Windows NT computer with a hard disk that is greater than 2 gigabytes (GB), MS-DOS clients on your network may have problems running certain applications because Windows NT reports zero free disk space whether there is free space available or not. For example, WordPerfect for Windows may exhibit problems during auto-save when it finds that there is no available space on the server. ----------------------------------------------------- Sharing Violations from Windows for Workgroups Client ----------------------------------------------------- Article ID: Q105724 Accessing Windows NT from a Windows for Workgroups computer may result in file sharing violations. ------------------------------------------------------- FTP: Use of Wildcard Port Results in Denial of Service ------------------------------------------------------- Article ID: Q105725 Internet fire wall gateways are configured to disallow remote TCP connection requests from systems using non-reserved ports. The Windows NT FTP service is bound to a wildcard port when connecting to the client, which fails in these scenarios. On the client side, any commands like LS or GET appear to make your computer stop responding (hang) or eventually time-out. --------------------------------------------------------- S3 Video Driver Reverses Scan Rate on Number Nine Adapter --------------------------------------------------------- Article ID: Q105726 The S3 driver reverses the scan rates when used with a Number Nine video adapter. For example, if you choose a refresh rate of 60 Mhz, the adapter will actually refresh at 72 Mhz. Note: If your Number Nine adapter has a BIOS revision of 1.09.03s, contact Number Nine to obtain the released version of this adapter. -------------------------------------------------- CD-ROM File System Generates Bugcheck Under Stress -------------------------------------------------- Article ID: Q105727 Under extreme stress on a multiprocessor computer, the CD-ROM file system (CDFS) may generate a bugcheck and no longer function properly. ---------------------------------- Schedule+: Data Alignment Problems ---------------------------------- Article ID: Q105728 There are some data alignment problems in Windows NT Schedule+. ------------------------------------- PortUAS: /log: Switch Added ------------------------------------- Article ID: Q105729 A switch was added to PortUAS: /log: --------------------------------------------------- Err Msg: ...OEMNADNF is Missing the Referenced File --------------------------------------------------- Article ID: Q105730 The following error message appears when you choose Compaq NetFlex and DualSpeed adapters from Setup: The information file OEMNADNF is missing the referenced file description section [Files-NETFLX] After this message, Setup aborts. ---------------------------------------------------- SERMOUSE.SYS: Serial Mouse Problems Under Windows NT ---------------------------------------------------- Article ID: Q105731 Your serial mouse may fail to work under Windows NT. The mouse seems to be detected correctly by NTDETECT.COM, but the following description appears in Event Viewer's log: The source's mouclass description was "could not locate the device object for one or more pointer port devices." --------------------------------------------------------- SetCaret API May Not Work Correctly in Win32 Applications --------------------------------------------------------- Article ID: Q105733 SetCaret API does not work correctly in multi-threaded Win32-based applications. Code with the following logic fails: Thread 1: Creates a window and starts another thread. Thread 2: Uses an API to synchronize the two threads' "Input State," attempts to write to the window of Thread 1, and then tries to set the caret through SetCaret(). ------------------------------------------------------- Registry String That Ends at Page Boundary Causes Fault ------------------------------------------------------- Article ID: Q105734 If a registry string ends exactly at a page boundary, a fault occurs. ------------------------------------------------- NDIS.SYS Causes MIPS Computers to Stop Responding ------------------------------------------------- Article ID: Q105735 Due to some alignment problems, NDIS.SYS causes MIPS computers to stop responding (hang). -------------------------------------------------------- Server Stops Responding while Processing LAN Manager API -------------------------------------------------------- Article ID: Q105736 A computer running a particular LAN Manager API on a remote Windows NT server causes the Windows NT system to stop responding (hang). ------------------------------------------------------------ Classifying Illegal Datagram Causes Browser Access Violation ------------------------------------------------------------ Article ID: Q105737 There is a bug in the BROWSER.SYS driver that can occur when processing an illegal datagram on streams transports. If the datagram passed in is shorter than will fit in a valid transaction SMB, the browser checks beyond the end of the buffer, possibly doing access violation. -------------------------------------- Digiboard DIGIFEP5 Driver Doesn't Load -------------------------------------- Article ID: Q105738 When you try to load the Digiboard drivers (PCIMAC or DIGIFEP5) at valid I/O and memory addresses, the system stops responding (hangs). --------------------------------------- NTFS Does Not Correctly Set Archive Bit --------------------------------------- Article ID: Q105739 When you have an Access database running on an NTFS partition, the archive bit does not get set. ------------------------------------------------------ 256-Color Mode Does Not Work on Some Toshiba Portables ------------------------------------------------------ Article ID: Q105740 On many Toshiba portable computers, 256-color mode does not work. When the computer is started, only some random color appears in the top part of the screen. The only workaround is to use 16-color mode. ------------------------------------------------------- Memory Manager Problem Causes System to Stop Responding ------------------------------------------------------- Article ID: Q105742 One of the memory management routines that probes and locks pages is called without also calling probe for read/write. This causes the system to stop responding (hang). ------------------------------------------ NDISCloseFile() Does Not Free Image Buffer ------------------------------------------ Article ID: Q105785 The NDISCloseFile() application programming interface (API) does not free the buffer that it allocates to hold the image that was read in. ------------------------------------------------ SFM: Deleted User Accounts Not Aged Out of Cache ------------------------------------------------ Article ID: Q105786 When a user account is deleted, if there is a security identification (SID) or name entry in the account cache, then it should be aged out in five minutes. This does not occur. -------------------------------------------------- Calling a Pageable Function While Holding Spinlock -------------------------------------------------- Article ID: Q105787 When the NpCancelWaiter() application programming interface (API) is called, it obtains a spinlock by calling the pageable RtlUpcaseUnicodeChar() API. There is a bug in the NpCancelWaiter API. ------------------------------------------- Two Network Adapters Do Not Work for TCP/IP ------------------------------------------- Article ID: Q105788 If you have two network adapters installed and the last octet of the IP address of the second adapter is greater than 127, they will not work under TCP/IP. --------------------------------------------------------- Changing Subdirectory on Macintosh Volume Causes Bugcheck --------------------------------------------------------- Article ID: Q105798 A bugcheck is generated when you go into a subdirectory on a CD Macintosh volume, replace the CD on the Windows NT Advanced Server, select another subdirectory on the Macintosh volume, and then choose Retry several times when you are prompted to insert the correct CD. ------------------------------------------------------------ NDIS Indications Stop Responding when No Memory is Available ------------------------------------------------------------ Article ID: Q105799 If the API that allocates memory fails, NDIS could stop responding (hang). --------------------------------- Backup Program Loops Indefinitely --------------------------------- Article ID: Q105800 When you restore files using the Windows NT Backup program, the Backup program loops indefinitely when there is exactly 4 gigabytes (GB) of data left to process. ---------------------------------- WOW Sets Sound Pointer Incorrectly ---------------------------------- Article ID: Q105801 An uninitialized variable can cause WOW to set the sound pointer incorrectly. ---------------------------------------------------------- Printing from Macintosh to Advanced Server Causes Bugcheck ---------------------------------------------------------- Article ID: Q105802 Printing from a Macintosh to a Windows NT Advanced Server computer causes a bugcheck. ----------------------------------------- Acer MIPS System Needs More Map Registers ----------------------------------------- Article ID: Q105803 The number of map registers had not been increased for Acer MIPS HAL systems. ----------------------------- APIs Do Incorrect Comparisons ----------------------------- Article ID: Q105804 APIs do incorrect comparisons when two port APIs take a parameter as an integer then do comparisons of the integer against an unsigned short that is incorrectly sign-extended. If a port or protocol number greater than 127 is passed into these routines, they will not return any information. ---------------------- WOW32 Access Violation ---------------------- Article ID: Q105805 Some tests on WinSock that call an API with NULL pointers do an access violation or have a value too large to be returned from the API. ----------------------------------------------------- Recursive Batch File Causes System to Stop Responding ----------------------------------------------------- Article ID: Q105851 When the following batch file is run, your system may stop responding (hang) within about one minute: @rem Name this file "ntkiller.bat" and run! @title NT Killer v1.1 (c) Oxymoron 1993 DISTRIBUTE FREELY @start ntkiller.bat @start /b ntkiller.bat @exit ------------------------------------------------------ System Clock Appears to Lose About One Second per Hour ------------------------------------------------------ Article ID: Q106434 If the time is continuously read on an x86-based Windows NT machine, the system appears to lose a second each hour. ------------------------------------------------------ SFM: Critical Error After Applying U.S. Service Pack 1 ------------------------------------------------------ Article ID: Q106555 If you try to install Services for Macintosh after installing U.S. Service Pack 1 for Windows NT and Windows NT Advanced Server version 3.1, the following error message may appear: A critical error has occured. The INF OEMNXPSM is missing the referenced file description section [Files - SFM]. Check for missing lines. ------------------------------------------------------------ Closing Word for Windows 6.0 Causes General Protection Fault ------------------------------------------------------------ Article ID: Q106735 After shutting down Microsoft Word for Windows version 6.0 and restarting, you minimize and close Word. A general protection (GP) fault occurs in KRNL386.EXE (the Windows NT kernel). This problem may occur in other Windows-based applications that use object-linking and embedding (OLE) version 2.0. ---------------------------------------------- Computer Hangs with Diagonal Pattern on Screen ---------------------------------------------- Article ID: Q106736 Your computer may stop responding (hang) with a strange, diagonal pattern on your screen. This problem occurs with some S3-based video adapters. ------------------------- ATI Video Driver Problems ------------------------- Article ID: Q106737 You may experience screen-drawing problems such as bad repaints, text overwrites, and partially drawn buttons. These problems occur with ATI Ultra video adapters and the ATI video drivers that came with Windows NT. ----------------------------------------------- NetLogon: Primary Group Not Replicated Properly ----------------------------------------------- Article ID: Q106738 Windows NT NetLogon does not replicate the primary group correctly. The primary group is always called Domain Users. Also, if you are not a member of the primary group, replication fails with error C0000068. The replication is attempted and fails every five minutes until you shut down your computer. ------------------------------------------------------- Visual C++ 1.0: Breakpoints Not Working with DPMI Calls ------------------------------------------------------- Article ID: Q106739 Calling a DPMI function to set a debug register in Microsoft Visual C++ succeeds but does not invoke the breakpoint. ----------------------------------------------------------- Exception Error Printing from Word 6.0 to Windows NT Server ----------------------------------------------------------- Article ID: Q106740 You receive an exception error when you print from Microsoft Word for Windows version 6.0 to a Windows NT server. The exception error occurs in the graphical device interface (GDI) of Windows NT. ---------------------------------------------------------- External Monitor on Toshiba 4400sx Monochrome Doesn't Work ---------------------------------------------------------- Article ID: Q106742 You cannot get the video to work correctly under Windows NT on a Toshiba 4400sx monochrome computer with an external monitor. This is caused by the Western Digital (WD) video driver. The WD driver expects the WD chip set on the 4400sx to be standard when, in fact, it is a slightly modified version designed specially for the Toshiba monochrome computer. The WD driver does not use the proper unlocking code and is not able to write anything to the video adapter. --------------------------------------------------------- After Converting FAT to NTFS SYSTEM32 Directory Corrupted --------------------------------------------------------- Article ID: Q106743 After instructing Windows NT Setup to convert your FAT partition to NTFS (the partition containing Windows NT), the SYSTEM32 directory is corrupted. ---------------------------------------------- Deleting Connection Closes Files on Open Share ---------------------------------------------- Article ID: Q106744 If you delete a connection to a network share on which you have open files from a different connection, the files are closed. For example, if you have two connections, such as E and F, to a network share and a file (F:\TEST.TXT) open on F, when you close E, F:\TEST.TXT is closed as well. This can result in lost data or other problems. ----------------------------------------------------- Cannot Restart After Converting FAT Partition to NTFS ----------------------------------------------------- Article ID: Q107149 After you convert a FAT partition to NTFS, you are unable to restart (reboot) your computer. This problem does not occur on RISC-based computers. --------------------------------------------------------- Service Pack Update Fails with Not Enough Free Disk Space --------------------------------------------------------- Article ID: Q107150 The Update program does not check for free disk space before performing the upgrade. If you have less than 5 MB of free disk space, Update may fail and leave corrupted system files. This results in not being able to start Windows NT. ------------------------------------------------- Event Viewer Uses Too Much Memory After Some Time ------------------------------------------------- Article ID: Q107154 You may encounter a problem with Event Viewer if it has been running for a long time and creating a lot of event logs. After several hours, Event Viewer starts to take more and more memory. It does not release memory properly when it performs certain operations on the event log. This problem occurs even when you instruct Event Viewer to keep to a maximum event log size. --------------------------------------------------- DLC: MP Computer Blue Stop Screen After SNA Stopped --------------------------------------------------- Article ID: Q107155 After stopping an SNA connection, your multi-processor machine stops responding (hangs) with a blue stop screen. There is a deadlock between processors; each one is waiting for something from the other. --------------------------------------------------- One Processor Shows 100% Usage Constantly on NCR MP --------------------------------------------------- Article ID: Q107234 You may notice on your NCR multiprocessor (MP) computer that one processor seems to be stuck at 100% usage. This is an error in the manner in which the NCR hardware abstraction layer (HAL) reports CPU usage. ------------------------------------------- French MIPS: Illegal Instruction in WOWEXEC ------------------------------------------- Article ID: Q107235 Error messages stating that the WOWEXEC component of Windows NT (the 16-bit Windows subsystem) could not be started may appear after installing the French version of Windows NT or Windows NT Advanced Server from CD-ROM. This is caused by a bad KB16.COM file. ---------------------------------------------------------- Unable to Run Word for Windows 6.0 on RISC-based Computers ---------------------------------------------------------- Article ID: Q107236 The 16-bit Windows subsystem fails with a general protection violation when you load Microsoft Word for Windows version 6.0 on a RISC-based computer. --------------------------------------------- LAN Manager NET USE Generates MS-DOS Error 55 --------------------------------------------- Article ID: Q107237 A LAN Manager workstation generates MS-DOS Error 55 when you NET USE to a remote server running Windows NT or Windows NT Advanced Server version 3.1 over a Token Ring network with Source Routing Bridges. A Windows NT workstation will not experience this problem. ------------------------------------------------- Fault Tolerance Errors on Striped Set with Parity ------------------------------------------------- Article ID: Q107238 An error message may appear that states one of the volumes in a striped set with parity can no longer be accessed. This error message may appear several times a day. The SCSI driver, DPTSCSI.SYS, has a problem that creates this error. ------------------------------------------------------------ Portuguese Language: Accent Circumflex (^) Key Dysfunctional ------------------------------------------------------------ Article ID: Q107239 If you select the Portuguese language, the accent circumflex (^) key does not properly create the Portuguese A, I, O, or U characters. (In Portuguese, the accent circumflex mark would appear above these vowels.) You can use the ALT key to specify the ASCII number for the character. --------------------------------------------- Stop Screen After You Detach Token Ring Cable --------------------------------------------- Article ID: Q107240 After you detach and reattach the Token Ring cable from your computer, Windows NT may go to a blue stop screen. This problem occurs when you have the SNA Server service running. The following event is logged: 233: DLC command failed, error code 23 --------------------------------------------------------- Backup Does Not Back Up Files Ending in Spaces or Periods --------------------------------------------------------- Article ID: Q107241 Windows NT Backup does not back up files that end in spaces or periods. Because Macintosh computers create files with trailing spaces, this can be of major concern for networks that employ Services for Macintosh. ------------------------------------------ Local Path Set to UNC Path in User Manager ------------------------------------------ Article ID: Q107242 When you upgrade from a LAN Manager server to Windows NT, in User Manager you may notice some strange behavior. In the User Environment Profile dialog box, instead of containing the proper path to your home directory, the Local Path field contains a universal naming convention (UNC) path. If you attempt to continue with this path, User Manager informs you that the UNC path is invalid. You are required to enter a drive letter in the Local Path field. Also, if you choose to connect to your home directory, the information in the Local Path field is not reproduced and you must retype it. Also, Winlogon will log you on with an invalid local path and assign the home directory to the root of drive C without cautioning you. ---------------------------------------------------------- Setup: Some COMPAQ Qvision Video Adapters Are Not Detected ---------------------------------------------------------- Article ID: Q107243 Windows NT Setup may not recognize your COMPAQ Qvision video adapter (EISA versions). This is because the TXTSETUP.INF file is hard-coded for a specific Qvision adapter (CPQ3011); newer Qvision adapters have new names. --------------------------------------------------------- Screg Access Violates Intermittently When Stopping Driver --------------------------------------------------------- Article ID: Q107246 Stopping one of the SNA server services causes Service Controller to generate an access violation error intermittently. To recover from this error, you need to restart your computer. ------------------------------------------------------ Spaces Not Removed From Short Filenames in NTFS Shares ------------------------------------------------------ Article ID: Q107247 You may experience problems working with files from a shared NTFS directory on a Windows NT computer from an MS-DOS computer. When filenames are not long, that is, when they fit into the "8.3" FAT filename convention, spaces are not removed. For example, if the following filename is in an NTFS directory, the MS-DOS client would see no change: A TEST.BAT When you try to copy this file or perform other file operations, filename error messages appear. --------------------------------------------------------- File Manager Hangs Opening Many New Network Drive Windows --------------------------------------------------------- Article ID: Q107248 File Manager stops responding (hangs) if you double-click network drive icons repeatedly and quickly, opening new directory windows. You may not be able to shut down File Manager or your computer. ---------------------------------------------------- Disk Administrator Only Supports 50 Hard Disk Drives ---------------------------------------------------- Article ID: Q107251 Disk Administrator supports only 50 or fewer hard disk drives. ------------------------------------------------- Share Not Recreated if SYSTEM Cannot Access Share ------------------------------------------------- Article ID: Q107252 If you share a directory on an NTFS partition and only give full access to yourself (or another user account), but not to SYSTEM (the operating system itself), the share is not recreated the next time you start Windows NT. ------------------------------------------------------- ACLCONV Err Msg: ...PAGEFILE.SYS is corrupt. Run CHKDSK ------------------------------------------------------- Article ID: Q107253 If you run ACLCONV on a partition that contains PAGEFILE.SYS, the following error message appears: The file PAGEFILE.SYS is corrupt. Run CHKDSK. ACLCONV then fails to restore remaining access control lists (ACLs). ------------------------------------------------- Blue Stop Screen: Exception Error in NTOSKRNL.EXE ------------------------------------------------- Article ID: Q107378 Calling the QueryDosDevice() API with an incorrect device name causes a blue stop screen to appear. An unhandled kernel exception error is generated in NTOSKRNL.EXE. ------------------------------------------------------- File and Directory Display Problems in Borland Workshop ------------------------------------------------------- Article ID: Q107447 Borland Workshop does not display the directory and file structure correctly under Windows NT. When you choose to open or save a file, the directory listing may be incomplete and you may not be able to navigate through other directories as the double dot icon (..) does not appear. ---------------------------------------------------------- Publisher 2.0a May GP Fault Due to Window Property Problem ---------------------------------------------------------- Article ID: Q107448 Microsoft Publisher 2.0a may generate a general protection (GP) fault because of the way Windows NT handles window properties. In Microsoft Windows 3.1, window properties are globally allocated. In Windows NT, they are allocated separately for each process. Because of this difference, some 16-bit Windows-based applications may exhibit problems under Windows NT. -------------------------------------------------------- Cannot Start Application with Long Path (64+ Characters) -------------------------------------------------------- Article ID: Q107449 You cannot start some 16-bit applications from File Manager (or by using their full path from any command prompt) if the path is greater than 64 characters. ----------------------------------------------------- ALT+F4+F6 in 16-bit MDI Applications Hangs Windows NT ----------------------------------------------------- Article ID: Q107452 If you press ALT+F4+F6 with several open documents in an application that provides multiple document interface (MDI) support, Windows NT may stop responding (hang). For example, if you start Word for Windows 2.0, start a new document, and type some text but do not save it, you can hang Windows NT by pressing ALT+F4+F6. ---------------------------------------------------- IBM Thinkpad 720C Cannot See Disk on Docking Station ---------------------------------------------------- Article ID: Q107453 You may be unable to access the internal hard disk drive in the docking station of the IBM Thinkpad 720c computer. ----------------------------------------------------- Must Restart Computer Running ACLCONV on Large Volume ----------------------------------------------------- Article ID: Q107456 When you run ACLCONV on a large volume with many directories (15,000 or more), ACLCONV may fail and you may need to restart Windows NT. ACLCONV uses the paging file to store access control list (ACL) information. One of its processes does release some of this memory for each ACL entry. With a very large number of directory and file entries, this problem can quickly fill up your paging file. ------------------------------------------------------------ Word for Windows 6.0 Closing Header Toolbar Hangs Windows NT ------------------------------------------------------------ Article ID: Q107509 When you close the header toolbar in Microsoft Word for Windows 6.0, you may cause Windows NT to stop responding (hang). ------------------------------------------- Update Incorrectly States That Setup Failed ------------------------------------------- Article ID: Q107548 Before Update begins applying the latest files to your Windows NT installation, it asks if you would like to cancel. If you choose to cancel, Update incorrectly states that Setup has failed: Setup failed to update the system. ----------------------------------------------- Problems Trying to Add Digiboard PC/16E Drivers ----------------------------------------------- Article ID: Q107552 When you try to install the Digiboard PC/16E drivers that are available with U.S. Service Pack 1, an error message appears informing you that part of the OEMNADDS.INF information file is missing. -------------------------------- Backup Hangs During Verification -------------------------------- Article ID: Q107554 The Backup program stops responding (hangs) during the verification phase of restoring a tape. ----------------------------------------------------- Cannot Backup Files Remotely with No File Permissions ----------------------------------------------------- Article ID: Q107633 You have an account with backup and administrative privileges. From File Manager, either logged onto the Windows NT domain controller or another Windows NT server, you cannot access the files in a directory for which your account has no permissions. However, from the Backup program, you can see files in the same directory if you are logged onto the Windows NT server sharing the files. In other words, you are able to backup files without file permissions locally, but not remotely. --------------------------------------------- Print Manager: 100% CPU Usage During Printing --------------------------------------------- Article ID: Q107644 During printing, Print Manager uses 100% CPU time. This can create problems like system slow-downs if you are also running an application like SQL Server. -------------------------------------------------- Embedded Document Doesn't Load When Double-clicked -------------------------------------------------- Article ID: Q107663 If you try to load an embedded document by double-clicking its icon in Microsoft Mail, it does not load into its associated application. ------------------------------------------ Slow Network Performance in Mail or Access ------------------------------------------ Article ID: Q108046 The Windows NT network redirector can cause some performance problems under certain situations. These situations are most noticeable when you run Microsoft Mail or Microsoft Access. The redirector pauses for as long as three seconds after closing a file it has written to before it releases the write cache. ---------------------------------------------------- Windows NT DLC Protocol Doesn't Work on FDDI Network ---------------------------------------------------- Article ID: Q108048 The Windows NT DLC protocol does not work on an FDDI network. --------------------------------------- SFM Err Msg: ...OEMNXPSM.INF is Missing --------------------------------------- Article ID: Q108049 After you install U.S. Service Pack 1 and you attempt to install Services for Macintosh (from Control Panel), the following error message appears: The information file OEMNXPSM.INF is missing the referenced file description section [Files - SFM]. Check for missing lines. Services for Macintosh fails to install. ------------------------------------------------ Macintosh Finder Sometimes Does Not Display File ------------------------------------------------ Article ID: Q108056 You can sometimes not see a file in a shared directory on the server from your Macintosh computer, while the same file is visible from your Windows NT server. You can perform actions on the file from the Macintosh, but often the Finder does not display the file. --------------------------------------------------------- Win32 Applications Don't Support Some Macintosh Filenames --------------------------------------------------------- Article ID: Q108057 Some filenames created on a Macintosh computer are incompatible with Win32 application programming interfaces (APIs). These filenames include spaces or are very long (256 or more characters). NTFS supports these filenames, but all Win32 applications do not. Because of this, unexpected results can occur when performing file operations on these files. --------------------------------------------------------- Not All Groups Are Listed in File Manager in User Browser --------------------------------------------------------- Article ID: Q108058 On a domain with more than 50 groups, you may see only a small percentage listed in the permissions editor in File Manager (in the user browse list). You are able to access all the groups, but have to type the names of the ones not listed. ---------------------------------------------------------- Err Msg: The Conversion Failed...Was Not Converted to NTFS ---------------------------------------------------------- Article ID: Q108263 When you instruct Windows NT Setup to convert an HPFS volume to NTFS or use the CONVERT command at the command line, the file system conversion fails and the following error message appears: The conversion failed. The [drive] was not converted to NTFS. ----------------------------------------------------------- Word 6.0 Find File Generates Application Error in NTVDM.EXE ----------------------------------------------------------- Article ID: Q108264 You receive an application error in NTVDM.EXE when you print in the background and perform a Find File operation in Microsoft Word for Windows 6.0. After the error, Word stops responding (hangs). NOTE: This problem may only occur when finding a file from a network share and using a 256-color video driver. ----------------------------------------------------------- Event Viewer Won't Run If Application Registry Keys Removed ----------------------------------------------------------- Article ID: Q108266 If you remove the Event Viewer keys for an application that you are monitoring in Event Viewer, it fails to start. For example, if you are monitoring SQL Server events and you go into the Registry and remove the Event Viewer keys for SQL Server, Event Viewer will no longer start. ---------------------------------------------- Intel Ether Express Network Adapter Fails ---------------------------------------------- Article ID: Q108044 Intel Ether Express network adapter fails. This problem was corrected in the EE16.SYS driver available from the Windows Driver Library (WDL). The Windows Driver Library is shipped on the CD-ROM version of Service Pack 2 in the WNTDL directory. ---------------------------- GP Fault After Choosing Copy ---------------------------- Article ID: Q106220 After you choose Copy from the Edit menu in Microsoft Word 6.0, a general protection (GP) fault occurs in OLE2.DLL. -------------------------------------------- Global Constructors Not Called in Alpha DLLs -------------------------------------------- Article ID: Q98732 C++ constructors on global variables are not invoked when a dynamic link library (DLL) is loaded on the Alpha AXP platform.