Hi ! This Guide to RemoteAccess is in the Norton Guide (NG) format, and as such can only be viewed using the NG viewing engine. There are two such engines available. NG.EXE - This is a commercial program available form Peter Norton Computing NG_CLONE - This a PD version of the above NG.EXE, is will work however it is not as advanced as the NG.EXE and becuase of this some of the colours will not work properly when using this. All the best.. Mark Anderson