{ TROUBLESHOOTING AND TECHNICAL SUPPORT { ======================================== { Installation Problems { ---------------------- To verify the installation of NDIS Support for LANtastic, perform a manual installation by completing the following steps. 1. Install the adapter in your PC as instructed in your adapter documentation. 2. Make sure LANtastic is installed on your computer. If you are performing a new LANtastic installation, run the LANtastic INSTALL program as instructed in your LANtastic manuals. When you reach the "Adapter Driver" field, select "Any Adapter" and then continue with the installation. 3. Once LANtastic is installed on your computer, insert the AI-NDIS diskette into a drive on your computer. 4. Copy your protocol manager and NDIS MAC driver to the directory where you installed the LANtastic software (usually C:\LANTASTI). Refer to your adapter documentation for the names of these programs. If you are using an Artisoft Ethernet adapter, the AEXNDIS MAC driver named AEXNDIS.DOS is included on both your adapter driver diskette and this NDIS Support for LANtastic diskette. PROTMAN.DOS and PROTMAN.EXE are included on your AI-NDIS driver diskette. 5. Edit your CONFIG.SYS to include the commands to load the protocol manager and NDIS MAC driver. The sample CONFIG.SYS below loads the protocol manager, PROTMAN.DOS and the NDIS MAC driver, NE2000.DOS, for a Novell NE2000 adapter: FILES=50 BUFFERS=32 LASTDRIVE=Z FCBS=16,8 DEVICE=C:\LANTASTI\PROTMAN.DOS /I:C:\LANTASTI DEVICE=C:\LANTASTI\NE2000.DOS 6. Use a text editor such as DOS EDIT or Windows Notepad to edit the file that starts your network (usually STARTNET.BAT or AUTOEXEC.BAT.) Remove the commands that that run the low-level drivers and insert the call "CALL C:\LANTASTI\STRTNDIS" (where LANTASTI is the directory containing your network operating system files) before the batch file command line that invokes the LANtastic REDIR program. For example, the NEX000 low-level driver and AILANBIO invocations in the following start-up batch file: C:\LANTASTI\NEX000 C:\LANTASTI\AILANBIO C:\LANTASTI\REDIR JOE C:\LANTASTI\SERVER would be changed to: CALL C:\LANTASTI\STRTNDIS C:\LANTASTI\REDIR JOE C:\LANTASTI\SERVER You may include other options in the PROTOCOL.INI file discussed in the next step. 7. In your LANTASTI directory, create a PROTOCOL.INI file to store the settings for the protocol manager and the NDIS driver loaded in the CONFIG.SYS. For example: SAMPLE PROTOCOL.INI [PROTMAN] DRIVERNAME = PROTMAN$ DYNAMIC = YES [NE2000] IOBASE = 0x300 INTERRUPT = 3 DRIVERNAME = MS2000$ Refer to your NDIS driver documentation for information on the valid protocol manager and MAC driver parameters. Refer to your LANtastic manuals for information on the valid AI-NDIS and AILANBIO optional parameters. Additional sample CONFIG.SYS, AUTOEXEC.BAT/STARTNET.BAT and PROTOCOL.INI files appear in the section of this On-line Manual titled "Sample CONFIG.SYS, AUTOEXEC.BAT and PROTOCOL.INI Files." Refer to your LANtastic manuals for information on using LANtastic. Software installation is now complete. You do not need to continue reading this file unless you are using the AI-NDIS driver for multiple protocol support (i.e., running LANtastic and another network operating system on the same adapter). For Token-Ring installations that require source routing support, please read the section of this On-line Manual titled "LANtastic Source Routing Support with IBM Token-Ring Networks." { Network Disconnects { ------------------- If you are experiencing a high number of network disconnect error messages from LANtastic, increase the value for the RECEIVE_BUFFERS= switch on the AI-NDIS command line. See the section of this On-line Manual titled "AI-NDIS and TOKROUTE Command Line Switches" for more information on using command line switches with AI-NDIS. If you are experiencing a high number of network disconnect error messages from LANtastic and you have an unusually busy network, decrease the value for the PACKET_SIZE= switch on the AI-NDIS command line. See the section of this On-line Manual titled "AI-NDIS and TOKROUTE Command Line Switches" for more information on using command line switches with AI-NDIS. { Protocol Manager Errors { ----------------------- If the protocol manager displays an error message about the PROTOCOL.INI file, call your network adapter manufacturer and explain that you are having difficulties configuring the driver to run under NDIS. If you receive the message "PRO0012E: Multiple PROTMAN name in PROTOCOL.INI," the NDIS protocol manager has been configured in more than one section of the PROTOCOL.INI file. The PROTOCOL.INI must be modified to include only one section that configures the NDIS protocol manager. This error is often seen after the installation of a new driver whose example PROTOCOL.INI file contains a complete PROTOCOL.INI example of configuring the NDIS protocol manager with the particular NDIS MAC device. The contents of the example file may have added to the PROTOCOL.INI in your system during the installation process { Technical Support { ----------------- Artisoft Technical Support is available Monday through Friday (excluding holidays) from 7:00 a.m. to 5:00 p.m., Mountain Standard Time. Before calling technical support, please see your LANtastic manuals for information on preparing to call. To reach Artisoft's free technical support, call (602) 670-7000. During the same hours of operation, Artisoft Technical Support also offers express response to callers in the domestic United States. Call 1(900)555-TECH (555-8324). The rate is $2.50 per minute.