{ARTISOFT'S  TECHNICAL RESPONSE FORM}

          Please print this file or load this form in your word processor.  

          TELL US WHAT YOU THINK

          Artisoft's Technical Support takes pride in serving our customers 
          quickly, thoroughly and courteously.  But you are the real judge
          of  how well we perform.

          From which time zone do you call tech support?    _____
          A. Eastern          B. Central          C. Mountain    D.
          Pacific    E. Other (please specify) ____________

          What time of day do you most frequently call Tech Support?  
          _____ A. Early morning             B. Mid-day          C.
          Afternoon 
          Is there software you use that conflicts with LANtastic? _______
          If yes, have you contacted Tech Support about the problem ______
          If so, how would you rate Tech Support's response? _______
          A. Great       B. Average          C. Poor

          Have you contacted the software vendor about the problem? ______ 

          Have you used our online and fax information services?________ If
          yes, which ones? ______________________
          A. CompuServe vendor forum
          B. Our free Arti-Facts BBS at 1-602-293-0065
          C. FAST-FAX document fax-back service at 1-602-293-1397

          How can we improve our products for you?
          What additional features would you like to see in our products?
          ______________________________________________________
          ______________________________________________________
          ______________________________________________________
          Can you think of ways to make our products easier to use?
          ______________________________________________________
          ______________________________________________________
          ______________________________________________________

          What Artisoft products (software, adapters, Central Station) do
          you  use? (If you're not sure about a LANtastic software version,
          type  REDIR/D with LANtastic loaded and check the response.) 
          ______________________________________________________
          ______________________________________________________
          Would you be interested in upgrading to the next LANtastic 
          release?___________
          If so, please include your name address and phone so we can
          contact  you.

          Name________________________________________________
          Company______________________________________________
          Address______________________________________________
          Phone________________________________________________

          YOU CAN RESPOND . . .
          
          {By mail to:

          Technical Support
          Artisoft, Inc.
          691 E. River Road,
          Tucson, AZ 85704
               
          {By fax to:

          ATTN: Technical
          Support
          1-602-884-8665
               
          {By modem upload to:

          Arti-Facts BBS
          1-602-884-8548
          Set up to 9600 baud,
          8-bit, no parity, 1
          stop bit 


          Thank you for taking the time to let us know your thoughts and 
          helping us improve our products and support.