If you are going to use Windows NotePad to print this Q_A.TXT, you will have to go under , , and set =0, =0, =0, =0. COMTEST1.COM and COMTEST2.COM----------------------------------------- 1 Fax/Modem-Driver and Windows to CAS Interface not loading------------- 2 FaxMail for Windows does not run or does not run properly------------- 3 None of the Fax/Modem-Drivers work------------------------------------ 4 I set the sound/volume/retries but my Fax/Modem ignores my changes---- 5 Fax/Modem-Driver didn't even attempted to load from my AUTOEXEC.BAT--- 6 This Function requires a Fax/Modem-Driver before entering Windows----- 7 I do not know what kind of Fax/Modem I have--------------------------- 8 I tried the Fax/Modem-Driver that was suggested for my Fax/Modem, but- 9 ElectraSoft Fax phone number (713) 499-5939,11,11,11,11 did not work-- 10 I can FAX but can not print------------------------------------------- 11 Computer keeps asking if I want to allow writing to FM_DS_IN.COM------ 12 More than one FaxMail for Windows "Control" Windows StartUp group----- 13 I am prone to losing dialogue-boxes behind other boxes and windows---- 14 "Pulse" or "Tone" Dial-Out-------------------------------------------- 15 Fax came out of my Printer blank-------------------------------------- 16 FaxMail for Windows Cover-Page width---------------------------------- 17 When building a Cover-Page; Where should I put the Logo?-------------- 18 Why couldn't be done automatically?----------- 19 My Fax/Modem hangs up during send/receive----------------------------- 20 doesn't work from some of my programs------------- 21 FM_ROCK1.COM works on one computer but not on another identical one--- 22 I ran the COMTESTs. What does the s and s in FAXMODEM.TXT mean- 23 COMTEST1.COM and COMTEST2.COM produce only s in the FAXMODEM.TXT--- 24 I have a Digicom Connection 14.4+Fax, Class 1; Now what?-------------- 25 My GVC, FM-144HVBIS/R1 V1.61, won't work properly-------------------- 26 My "Supra FAX Modem" does not work right------------------------------ 27 QUESTIONS AND ANSWERS: Q-1 I ran COMTEST1.COM and COMTEST2.COM and read the FAXMODEM.TXT file(s) that were generated. What does all that "gibberish" mean? A-1 mean OUT to your Fax/Modem. That is the way FaxMail for Windows talks to your Fax/Modem. Topical dialogue as follows: AT+FCLASS=? }FaxMail for Windows to Fax/Modem; What Class are you? 0,1,2 }Fax/Modem to FaxMail for Windows; }I am Class 0 (Data,BBS), Class 1 Fax and Class 2 Fax. OK }Means your Fax/Modem supports said function. ERROR }Means your Fax/Modem does not supports said function. Q-2 When I am booting and while my AUTOEXEC.BAT is loading I hear two BEEPs and the Fax/Modem-Driver and Windows to CAS Interface say they are not loaded. A-2 If your Fax/Modem is turned-off or hung, or the Fax/Modem-Driver you chose is not compatible with your Fax/Modem or computer, the Fax/Modem-Driver will make a BEEP and fail to load. When the Windows to CAS Interface(FM_DS_IN.COM) is loading it checks to be sure that the Fax/Modem-Driver is properly loaded. If the Fax/Modem-Driver is not properly loaded, Windows to CAS Interface will make a BEEP and also fail to load. Q-3 FaxMail for Windows does not run or does not run properly. A-3 If you are currently using another Fax-Program, you will have to disable or remove it before using FaxMail for Windows as two Fax-Programs can not share the same Fax/Modem or run concurrently. Q-4 None of the Fax/Modem-Drivers work. A-4 Be sure you have the latest Version. FaxMail for Windows is being updated continuously. We may have a new Fax/Modem-Drivers that will work for you. As of the time this was written there had been 44 revisions, Versions V1.00(FAX-V100.ZIP) to V1.44(FAX-V144.ZIP). Q-5 I set the sound/volume/retries but my Fax/Modem ignores my changes. A-5 (a) The DoveFax and some other Fax/Modem do not support volume and speaker manipulation. (b) If you have a CAS Fax/Modem you will have to use their SETUP program to set sound/volume/retries. Q-6 I did the INSTALL.EXE and re-booted, but the Fax/Modem-Driver didn't even attempted to load from my AUTOEXEC.BAT. A-6 FaxMail for Windows put a Fax/Modem-Driver and a Windows-to-DOS-Interface in your AUTOEXEC.BAT. Look in your AUTOEXEC.BAT and see if you have a menu or jump command ahead of the Fax/Modem-Driver and/or the Windows-to-DOS-Interface. If so, move them to a place in your AUTOEXEC.BAT where they will load, preferably, first. The Fax/Modem-Driver and a Windows-to-DOS-Interface look something like this: C:\FAXMAIL\FM_ROCK2.COM C:\FAXMAIL\FM_DS_IN.COM Q-7 I removed or commented the Fax/Modem-Driver from my AUTOEXEC.BAT and now when I try to run ant Windows program that has a print-routine in it, I get a message saying: +-------------------------------------------------+ | This Function requires a Fax/Modem-Driver and | | Windows to CAS interface (FM_DS_IN.COM) to be | | loaded before entering Windows. | | | | 1. Did you re-boot after installing FaxMail for | | Windows? If not, re-boot the computer now. | | | | 2. You may have to reinstall FaxMail for | | Windows with a different Fax/Modem-Driver, | | and re-boot. | +-------------------------------------------------+ A-7 If you had a power failure while in Windows or you crashed out of Windows while FaxMail for Windows was active, your Default-Printer-Driver may have been replaced with the FaxMail for Windows Fax-converter ("Fax/Modem Printer Driver on LPT1"). Solution: Close the FaxMail for Windows "Control" Program. Load the Windows Control Panel and select Printers and choose the Printer-Driver that you want as your Default-Printer-Driver. Note: When you have the FaxMail for Windows Control loaded and the PRINTER OR FAX TOGGLE is toggled to FAX, Windows swaps from your Default-Printer- Driver to "Fax/Modem Printer Driver on LPT1". When you toggle back to PRINTER or exit Windows, Windows swaps back to your Default-Printer-Driver. If you crash out of Windows, Windows does not get a chance to swap back, so the next time you enter Windows it thinks that "Fax/Modem Printer Driver on LPT1" is your Default-Printer-Driver and when FaxMail for Windows makes it's swap it swaps "Fax/Modem Printer Driver on LPT1" for "Fax/Modem Printer Driver on LPT1". Q-8 I do not know what kind of Fax/Modem I have. Who made my Fax/Modem? I want to know more about my Fax/Modem. Is it Class 1, Class 2, etc? A-8 Run: COMTEST1.COM and COMTEST2.COM. They will tell you what CLASS, the Manufacturer, the Model number and much much more about your Fax/Modem. After running COMTEST1.COM and COMTEST2.COM, you may need to turn your Fax/Modem (computer if you have an internal Fax/Modem) off-on and reload your Fax-Software. If you are using FaxMail for Windows COMTEST1.COM and COMTEST2.COM sends a signal to the FaxMail for Windows Fax/Modem-Driver asking it to re-initialize(reset) your Fax/Modem. Q-9 I tried the Fax/Modem-Driver that was suggested for my Fax/Modem, but it did not work. A-9A Run: COMTEST2.COM. Test a COM-Port to see if one of the Class 2 Fax/Modem-Driver may support your Fax/Modem. COMTEST2 will create a written report in the form of a text file (FAXMODEM.TXT). If your Fax/Modem is Class 2 the report may include the following line: This Fax/Modem supports Class 2, Fax Mode. and it may also say: One of the Class 2 Fax/Modem-Drivers may work with this Fax/Modem on this COM-IRQ. A-9B Run: COMTEST1.COM. Test a COM-Port to see if one of the Class 1 Fax/Modem-Driver may support your Fax/Modem. COMTEST1 will create a written report in the form of a text file (FAXMODEM.TXT). If your Fax/Modem is Class 1 the report may include the following line: This Fax/Modem supports Class 1, Fax Mode. and it may also say: One of the Class 1 Fax/Modem-Drivers may work with this Fax/Modem on this COM-IRQ. Notes: *The Universal Fax/Modem-Drivers are designed to overcome special Problems. *If you do not know what class your Fax/Modem is, run both COMTEST1 and COMTEST2, as your Fax/Modem can and often is both class 1 and class 2. *You should turn your Fax/Modem off-on just before each test. In the case of an internal Fax/Modem, turn your computer off-on. Q-10 I called the ElectraSoft Fax phone number (713) 499-5939,11,11,11,11 and it did not work. A-10 Call voice (713)-261-0307 first to make sure that it is available and not being used for R&D. BTW, The ,11,11,11,11 tells us to route the call to our Fax/Modem. If you want to call our Computer Technical Support (CTS) BBS dial (713) 499-5939 without the ,11,11,11,11. Q-11 I am in Windows and I try to print but the FaxMail for Windows Fax/Modem Printer Driver(C:\WINDOWS\SYSTEM\FM_PN_DX.DRV) intercepts the print-job and wants to send it to a remote Fax-Machine. A-11 Click on the and then on the button. Notes: *If the button has a check by it and it says "FAX IS ACTIVE", then the print-job will be printed on a remote Fax-Machine. If the button is not checked and it says "PRINTER IS ACTIVE" the print-job will be printed on your default printer. *When you toggle the PRINTER OR FAX TOGGLE, FaxMail for Windows swaps the Print-Priver found in your WIN.INI form your normal default to the 'FaxMail for Windows Fax/Modem Printer Driver(FM_PN_DX.DRV)' Print-Driver. So...If the button is set to the Fax/Modem Printer Driver ("FAX IS ACTIVE") mode and you re-boot with a (press ), turn the power off-on or power failure, the Fax/Modem Printer Driver(FM_PN_DX.DRV) will be left in your WIN.INI file. As a result, toggleing the button will switching "back and forth" between the Fax/Modem Printer Driver and Fax/Modem Printer Driver Print-Driver and your actual default Print-Driver will be lost. Solution: If, or when, this happens, you will have to: 1. Click on the 2. Click on the FaxMail for Windows button. 3. Load the Windows 'Control Panel' program. 4. Load the 'Printers' program. 5. Highlight your normal Printer-Driver. 6. Click on . 7. Click on . 8. Load the FaxMail for Windows 'Control' program to reload FaxMail for Windows back-ground operation again and all will be normal again. Q-12 As I am using FaxMail for Windows, a message keeps popping up; asking me if I want to allow the system to write to FM_DS_IN.COM and the FaxMail for Windows Fax/Modem-Driver which is also a ".COM" file. A-12 You have a Virus detection program. Solution: Remove the "Virus detection" software from your AUTOEXEC.BAT and/or elsewhere. Note: The FaxMail for Windows Fax/Modem-Driver(FM_?????.COM) and Windows to DOS Interface(FM_DS_IN.COM) are both ".COM" files and contain an internal configuration that is written to during the course of each session to track the ever changing "dynamically-flowing" defaults to make it easier for you to operate. Q-13 There is more than one copy of the FaxMail for Windows "Control" program in my Windows StartUp group. A-13 If you had to try more than one Fax/Modem-Driver during installation, You will have to click once on the extra FaxMail for Windows "Control" ICON, click on Files and then click on delete. Q-14 I am prone to losing dialogue-boxes behind other boxes and windows. A-14 If you lose a dialogue-boxes while using FaxMail for Windows, simple reload from button or ICON. Actually when you try to reload a lost dialogue-boxes, the new instance detects the old instance and sends a message to it that brings it to the top and then does not load itself. Because you get back the one you lost, you do not lose any of your work. Q-15 I have pulse-dial-phone and can not get tone dial in my area. A-15 Click on the "SETUP" button and you can select "Pulse" or "Tone" under {Type of Phone Dial:}. Q-16 I Viewed a Fax but when I tried to Print it the paper came out of my Printer blank. A-16 Be sure your printer is set to Portrait and *not* Landscape. Q-17 When I use the FaxMail for Windows Cover-Page feature; How wide can I make it? And; What about the left and right margins? A-17 No more than 72 characters wide. You do not have to concern yourself with the left or right margin as there is a 3/8" left and right margin built into FaxMail for Windows NotePad for you. This will permit compatibility on Fax Machines as well as Fax/Modem to Fax/Modem to Printer supports. Note: Do *NOT* use the in the a Cover-Page file (*.CVR). Q-18 When building a Cover-Page; Where should I put the Logo? A-18 Go into the FaxMail for Windows NotePad and open a Cover-Page file (*.CVR) and put your cursor on the first line. Select Fields and Logo. Be sure that the is on the first line in the Cover-Page file, by itself, with no other text on that line. When the Send-Fax program processes the Cover-Page file, it will use the information on that line and then remove that line, so your second line will become the first. Q-19 When I want to Fax, I have to go to the button and toggle the to FAX and when I want to Print to my default Printer, I have to toggle the to PRINTER. Why couldn't that be done automatically? A-19 Some Windows applications get a HANDLE to the Printer-Device-Context upon entry and when you go to print, they use that HANDLE. If we were to suddenly swap from the default Printer-Driver to the "Fax/Modem Printer Driver on LPT1" Driver, the current application would crash when it tried to use the obsolete HANDLE. Note: FaxMail for Windows does send out a global message to all applications every time it swaps from the "Fax/Modem Printer Driver on LPT1" to your "Default-Printer-Driver" or back again, but not all applications pay attention to it, so you may have to toggle the before loading these applications. Q-20 My Fax/Modem-Driver loads all right but when it tries to send/receive; the Fax/Modem hangs up immediately. A-20 You may have the phone-line plugged into the wrong jack on the back of your Fax/Modem. Q-21 I went into a Windows application and tried to send a Fax using the FaxMail for Windows option, but the application just wants to print to my default printer. A-21 AMI Pro, WordPerfect and some other Windows applications have their Printer-Driver information stored in an ?.INI file and are not willing to swap their Printer-Driver on the fly. Solution: Before using the button, go to , and choose "Fax/Modem Printer Driver on LPT1" as your Printer-Driver. Now the will work. Q-22 I chose "Universal, Hayes, Rockwell, Class 1 -- FM_ROCK1.COM" the first time I installed FaxMail for Windows and everything worked fine. I noticed that when I chose "Hayes" that the INSTALL.EXE used FM_ROCK1.COM Fax/Modem-Driver. Later, I installed FaxMail for Windows on another computer, it also had a Hayes. This time I chose "Universal, Rockwell, Class 1 -- FM_ROCK1.COM" because this selection uses the same FM_ROCK1.COM Fax/Modem-Driver but it would not work. A-22 When the Fax/Modem-Driver is being installed, it is modified by the INSTALL.EXE. These modifications will differ from one manufacturer to the next. Solution: Select the Fax/Modem-Driver by manufacturer rather than by name and be sure to use the INSTALL.EXE to install rather than coping the Drivers. If you copy the files onto your HardDrive, FaxMail for Windows will not work. Q-23 I run COMTEST1.COM and COMTEST2.COM. When I read the FAXMODEM.TXT files, that they produced, I found that they only to my Fax/Modem but did not from the Fax/Modem. After installation the FaxMail for Windows Fax/Modem-Drivers will not load. A-23 Check with your Fax/Modem manual and make sure that you know for sure which COM-IRQ is selected. Also check for COM-Port and IRQ Conflicts. COM-Port Conflicts, assuming we are working with internal Fax/Modems: You can not skip COM-Ports when installing "COM using" devices. For example, if your computer came with a COM1-IRQ4 and a COM2-IRQ3 (very common) and you, now, buy a Fax/Modem; you can not configure your Fax/Modem for COM4. You must put it on COM3-IRQ?(find and use an unused one) or disable COM2 and configure your Fax/Modem for COM2-IRQ3. IRQ Conflicts present themselves when for example you have a mouse on COM1-IRQ4 (the proper configuration) and you configure your Fax/Modem for COM3-IRQ4. Normally COM3 should/would use IRQ4; but it assumes that COM1 is not using IRQ4 and that nothing else is using IRQ4. If this type of "IRQ Conflict" happens to you; simple set your Fax/Modem to: COM3 and use another UN-USED IRQ such as COM3-IRQ2, COM3-IRQ5, COM3-IRQ7. IRQ4 is usually used on COM2 and COM4 so you should *not* normally use COM3-IRQ4. For details, read "FAX/MODEM INSTALLATION:" in the README.TXT. To configure your COM-Ports or Fax/Modem you will have to remove (or get a professional to) your device, get the manual and move jumpers or set DIP-switches. Q-24 My Fax/Modem is *not* listed in the FaxMail for Windows installation Fax/Modem Selections. I run COMTEST1.COM and COMTEST2.COM. I know that I chose the correct COM-IRQ yet when I read the FAXMODEM.TXT files, that they produced, I found that they only to my Fax/Modem but did not from the Fax/Modem. During installation I tried some to the other Fax/Modem-Drivers yet when I boot, the FaxMail for Windows Fax/Modem-Drivers will not load. A-24 Some Fax/Modems do not have Fax capabilities built in their firmware. These Fax/Modems have programs that you load into them just before using them. Before using the Fax/Modems, you select and load the appropriate PRE-FAX-PROGRAM and then load the Fax/Modem-Driver. FaxMail for Windows puts its Fax/Modem-Driver(s) on the first line(s) in your AUTOEXEC.BAT; so you will have to move the line(s) that load the PRE-FAX-PROGRAM into your Fax/Modem ahead of the FaxMail for Windows puts its Fax/Modem-Driver(s). Read the next Question and Answer for a specific. Q-25 I have a Digicom Connection 14.4+Fax, Class 1; Now what? A-25 Unlike most Fax/Modems, {Digicom Connection 14.4+Fax} does not have its Class 1 capabilities in its firmware but rather it is loaded. The software to TRANSFORM this Fax/Modem into a CLASS 1 Fax/Modem come with the Fax/Modem. It has to be loader each time you boot your computer and *BEFORE* you load the FaxMail for Windows Fax/Modem-Driver (FM_ROCK1.COM) that is found in your AUTOEXEC.BAT. Because this installation places FM_ROCK1.COM in you AUTOEXEC.BAT on the first line, you will have to go into your AUTOEXEC.BAT and move the lines that load the TRANSFORMation software so it will be loaded before the FM_ROCK1.COM Fax/Modem-Driver. When you are finished, your AUTOEXEC.BAT should look something like this: CD \SMODEM {Change Directory to where Digicom keeps files. DL FAX144C1.DSI {Download Class 1 TRANSFORM software to Fax/Modem. CD \ {Change Directory back to the Root Directory. C:\FAXMAIL\FM_ROCK1.COM {Load the FaxMail for Windows Fax/Modem-Driver. C:\FAXMAIL\FM_DS_IN.COM {Load Windows to DOS Interface. mean IN from your Fax/Modem. That is the way your Fax/Modem talks to FaxMail for Windows. Q-26 My GVC, FM-144HVBIS/R1 V1.61, won't work properly with any of the Fax/Modem-Drivers. A-26 If you have a GVC, FM-144HVBIS/R1 and the version is below V2.00, call GVC Tech-Support at (201) 579-2954 and they will upgrade your Fax/Modem. To find out what "Model, Revision, Version" you have, run COMTEST1.COM or COMTEST2.COM included with FaxMail for Windows, read the FAXMODEM.TXT file that it generates and look for the following lines: AT+FREV? }Ask Fax/Modem, what Factory Revision. AT+FREV? }Fax/Modem echos back (acknowledge). FM-144HVBIS/R1 V1.61 }Model, Revision, Version. (Defective) MODEM CHIP : ROCKWELL RC144DP }Rockwell Class 2 Fax/Modem Chip. FAX CLASS 2 }Rockwell Class 2 Fax Support. OK }Command processed ok. Note: The Version here is V1.61 witch is less than V2.00. This customer needs an upgrade. Q-27 My "Supra FAX Modem" does not work right. A-27 Maybe you chose the wrong Fax/Modem-Driver. Some Supras work best on "Supra FAX Modem, Class 1,2(1) -- FM_ROCK1.COM" and others work best on "Supra FAX Modem Plus, Class 1,2(2) -- FM_ROCK2.COM" If you feel you may need to change the Driver, look in you AUTOEXEC.BAT to see which you chose and then run Re-Install and choose the other when you get to the Fax/Modem-Driver selection Window.