Welcome to HELPD v1.2 !

	HELPD is a pc-based program that allows you to centralize your
critical help desk functions such as PC problem logging, user questions and
answers, quick access to phone numbers of technical support staff and much
more, all in a user-friendly environment.

	Version 1.2 allows the user to print out to a on-line printer, the
PROBLEM.LOG file(option #7 of main menu) and also allows the user to append
to the site's phone/contact list(PHONE.LST). There is now a new field called
"TRACKING NUMBER", which you can use to maintain tracking records for each
problem call, by giving each problem/user call a tracking number. This number
can be tailored to your site's specific numbering system.

This program (README.EXE) will create two data files that HELPD.EXE uses,
called PHONE.LST and PROBLEM.LOG. These are the phone/contact list
and the problem log(both user and pc combined) respectively.

PLEASE BE SURE TO KEEP PROBLEM.LOG, PHONE.LST and HELPD.EXE ALL IN THE
SAME DIRECTORY OR ON THE SAME DISK. DO NOT WRITE PROTECT THE DISK, IF THE
THREE FILES ARE BEGIN KEPT ON FLOPPY DISK !

Finally, one of the options that HELPD has, is to stay memory resident
so that you can run DOS commands or other programs. When using this option,
please be careful to return to the directory(or subdirectory) that the
three files(HELPD.EXE, PHONE.LST and PROBLEM.LOG) reside. If HELPD does
not find these files upon returning from DOS, then HELPD will terminate.

HELPD.EXE, README.EXE are copyright(C) protected programs. All rights
reserved. Dalal Publishing Co. makes no warranty, expressed or implied
with the use of this software. Dalal Publishing Co. is not liable for any
damages or loss due to the use of these software programs.

Please feel free to distribute copies of the following files, as long as
the files are not altered or removed from distribution :

	README.EXE
	README.TXT
	HELPD.EXE
        PRLOG.COM

For any questions or comments, please call Dalal Publishing Co. at
(408) 286 - 1677, between 9:00am and 5:00pm, PST.

Thank you for using HELPD and for supporting our product.

===================

	HELPD is NOT PUBLIC DOMAIN, but SHAREWARE. If you want the fully
working version of this program and all of its capabilities, then please do
the following :

 Send a check or MO in US$, made payable to DAN DALAL for $14.95(plus
 $5.00 for S/H) to:

	DAN DALAL
	DALAL PUBLISHING CO.
	1508 LAROSSA CIRCLE
	SAN JOSE, CA 95125
	
	Once registered, you will receive a full working copy of HELPD that
will allow you to do the following:

1. Allow you to create independent user and problem logs on disk, called
USER.LOG and PROBLEM.LOG.
2. Allow you to enter the name and phone number of person the problem/user
log was given to, to keep track of who the problem(s) were assigned to...
3. Keep track of repeat pc problems for a particular pc and also keep track
of repeat questions from the same user...This would indicate a need for 
proper or additional training.
5. Allow you to modify the user and problem logs, to adjust them for problems
that have been resolved or need additional looking after.
6. Allow you to create and modify your own helpful hints/questions and answers
file(called HINTS.LST) to make this site independent.

Plus many more features !	

ALL NAMES and TRADEMARKS used in HELPD are of their respective owners.

==================

Please be sure to run this (README.EXE) file only once, as it will create
a new PROBLEM.LOG and PHONE.LST files each time it is run and will write
over/delete any current PHONE.LST and PROBLEM.LOG file(s)...

==================