PRINT SELECTION FOR APAR - II06086 92/07/14 APAR= II06086 SER= DD DOC MISCELLANEOUS INFO ON INSTALLATION NOT COVERED IN OTHER APARS OS2INFOAPAR STAT= INTRAN FESN5NFO000-000 CTID= II0000 ISEV= 4 SB92/06/10 RC CL PD SEV= 4 PE= TYPE= I RCOMP= INFOPCLIB PC LIB INFO ITE RREL= R001 FCOMP= PFREL= F TREL= T ACTION= SEC/INT= DUP/ USPTF= PDPTF= DUPS 0 DW92/06/10 RT SC FT RE PT UP LP PV AP EN FL LC92/07/13 RU92/06/10 CUST INST LVL/SU= FAILING MODULE= FAILING LVL/SU= SYSROUTE OF: RET APAR= PS= COMP OPER ENV= SYSRES= SYSIN= SYSOUT= CPU= RE-IPL= OPTYPE= SPECIAL ACTIVITY= REGRESSION= PRE-SCREEN NO.= RSCP= RS000 ERROR DESCRIPTION: OS/2INFOAPAR INSTL - Miscellaneous info on install problems PROBLEM: SYS1200 error when attempting to Dual Boot to DOS with an error code indicating that the DOS environment cannot be created and you see an error code - EC=00BF. RESOLUTION: Ensure that you have not removed or remarked out any of the VIRTUAL DOS device drivers. If all else fails, rename your current CONFIG.SYS to CONFIG.XXX and copy your original CONFIG. SYS to the root directory. The original CONFIG.SYS can be found in the OS2 INSTALL directory. PROBLEM: Installation on ZEOS notebook fails RESOLUTION: Follow the following steps: The fix for this problem assumes that you have access to a working copy of OS/2 2.0. Ask your local IBM dealer if they can provide an OS/2 2.0 machine for you to use for a few minutes, or ask a friend/co-worker with 2.0 installed. Bring your Instal- lation diskette with you, along with a blank formatted high density 3.5 inch diskette. Step 1. Open the OS/2 System object on the OS/2 Desktop by double clicking with mouse button 1 (usually the left mouse button) Step 2. Open the Command Prompts folder (by double clicking on the folder object). Step 3. Double click on the OS/2 Window Object. Step 4. You should now be at an OS/2 Command Prompt. Step 5. Backup your Installation Diskette to the blank 3.5 inch high density diskette you brought with you. Enter the following command at the pronpt: DISKCOPY A: A: and follow the prompts. Step 6. With your backup diskette in the drive, enter the fol- lowing: PATCH SYSINSTX.COM Step 7. When asked for the offset address, enter: 96AF Step 8. On the line that is shown, enter 45 to replace 44 as the first byte in the line and then press . Step 9. When asked if you wish to apply patches, answer: Y . Step 10. At the OS/2 Command prompt again, enter: SYSINSTX A: Step 11. Install OS/2 on your ZEOS using the patched backup Installation Diskette. Step 12. The patch MUST be applied using OS/2. If it is not available, a diskette with the patch applied can be sent to you from IBM. LOCAL FIX: Blair Leavell PROBLEM: Fails to reboot after pressing enter. Install requests the user to press enter to reboot at the end of the full screen portion of install, or at the end in the case of a remote install. In some cases this will cause the system to hang. This is a problem in the file system shutdown. WORKAROUND: If the machine does not reboot, try Ctl-Alt-Del, and if this fails power off/on the machine. This should not cause the user any problems, but running a checkdisk after the install completes 'just in case' wouldn't be a bad idea. -Rick DeBay hang disk 6 disk 5 disk6 disk5