PRINT SELECTION FOR APAR - II06084 92/07/14 APAR= II06084 SER= DD DOC INFORMATION ON INSTALL PROBLEMS RELATED TO VIDEO ADAPTERS OS2INFOAPAR OS2INSTL STAT= INTRAN FESN5NFO000-000 CTID= II0000 ISEV= 4 SB92/06/10 RC CL PD SEV= 4 PE= TYPE= I RCOMP= INFOPCLIB PC LIB INFO ITE RREL= R001 FCOMP= PFREL= F TREL= T ACTION= SEC/INT= DUP/ USPTF= PDPTF= DUPS 0 DW92/06/10 RT SC FT RE PT UP LP PV AP EN FL LC92/07/02 RU92/06/10 CUST INST LVL/SU= FAILING MODULE= FAILING LVL/SU= SYSROUTE OF: RET APAR= PS= COMP OPER ENV= SYSRES= SYSIN= SYSOUT= CPU= RE-IPL= OPTYPE= SPECIAL ACTIVITY= REGRESSION= PRE-SCREEN NO.= RSCP= RS000 ERROR DESCRIPTION: os2infoapar os2instl OS/2 INFO APAR INSTL - info on video related install problems General: LOCAL FIX: Installation of OS/2 should always be done with VGA, even if you have an SVGA card. IBM OS/2 support is limited to VGA and XGA, with the exception of Trident, Tseng, ATI, Headland, and Western Digital chipsets, for which OS/2 has designed "generic" support. listed in the readme file. The only SVGA support that is provided in the shrink wrapped version of OS/2 is the ability to switch away from a DOS or OS/2 fullscreen and have the current state of your video card saved.. and this is only after you have turned SVGA ON, and if you have one of the adapters listed in the readme..although everyone with a Tseng, Trident, ATI, Headland, or Western Digital chipset should try turning SVGA ON at least for a while to see if it fixes any unseemly video problems they might be having. IBM Tested Video Cards: o Orchid ProDesigner IIs by Orchid Technology (ISA and MCA versions) o Trident TVGA by Trident Microsystems, Inc. (8900b and c levels) o STB PowerGraph VGA by STB Systems, Inc. o Video Seven VRAM II, by Video Seven o Boca Super VGA by Boca Research Inc. o VGA Wonder XL Series by ATI Technologies, Inc. Video boards and the chipsets they use:(not official list) ============================================================ Chipset name Board name -------------------- --------------------------------- Chips & Technologies Cardinal, C&T MK82452 VGA chip Everex VGA chip Everex EV-673 Genoa GVGA chip Genoa 6400 Western Digital 9010 Paradise VGA Pro, VGA 1024, "PVGA" (512K) Western Digital 9030 MVGA 1024DX (1meg) S3 (86C911) STB Wind/X, Orchid Fahrenheit 1280, Diamond Stealth VRAM HIcolor Oak OTI-067 United Solutions, Inc. Image 1024 Oak OTI-037 VGA 800-160 (Taiwan made) RealTek RealTek SVGA Trident 8800 chip ATI Prism Elite, Everev 678, Maxxon, Imtec, Logix Trident 8900 chip Trident 8900, Hi Res 512 (Zymos Poach 51) Tseng ET3000 VGA chip Genoa 5400, STB VGA/EM, Orchid Designer, OTI SVGA (old), Optima 1024 Tseng ET4000 VGA chip Orchid Pro Designer II, Ultra SVGA, STB Powergraph, Diamond SpedStar, Boca Research Super VGA, Optima Mega SVGA, Diamond SpeedStar + Tseng ET4000 & Sierra Swan Palette Plus, 2TheMax VGA 4000, RAMDAC Diamond SpeedStar + HIcolor Video 7 VGA chip Video 7 VRAM, Video 7 Fastwrite, Video 7 VEGA Deluxe, Northgate Pro If you have an ATI Ultra, Vantage, or other 8514/A hardware compatible adapter, install OS/2 using the 8514/A driver. For the Graphics Ultra and Graphics Vantage change the line DEVICE=...VVGA.SYS to DEVICE=...VSVGA.SYS in CONFIG.SYS; Shutdown, reboot, and proceed with SVGA ON as described above. Problem: C0000005 is displayed on the screen during install Resolution: The problem occurs on Western Digital PVGA1D video cards, but may not be limited to them. It is resolved in a fixed version of BVHSVGA.DLL available from IBM. Replace the existing BVHSVGA.DLL on the system -- in the OS2 directory. Do this by booting from the OS/2 2.0 install diskette, insert disk #1, press ESC at the next prompt. At the A: prompt place the diskette with the replacement file into the drive and copy this DLL into the OS2 directory on the installed partition. Problem: My install hangs on Disk 1. Resolution: In many cases, PCM hardware has disk caching enabled on the drive controller card. The hang can often be fixed by disabling the on-board caching. Another suggestion is if the card has asynchronous memory refresh capabilities, turn it off. This too may fix the problem. Problem: Hang on Disk1 right after LOGO screen Resolution: Ask the customer if he has an OAK video card. An INT10 call is made to the BIOS which causes the problem on OAK cards. You will need to patch the OS2LDR file and make the following changes. Step 1. Make a backup copy of your Install Diskette 1. Use DOS DISKCOPY if necessary. *DO NOT* perform this modification on your original OS/2 2.0 Install Diskette 1. Step 2. Boot DOS, make sure you have DEBUG.COM on that diskette or on your hard drive where you can get to it. Change to the appropriate directory if necessary. Step 3. Insert your backup copy of Install Diskette 1. Type DEBUG A: OS2LDR at the DOS command prompt. Step 4. To unassemble OS2LDR, enter the following command: U 4F7C Step 5. Enter the following: 4F7C CD. will be displayed. You will enter 90 and 10. will be displayed. You will enter 90 Step 6. To write changes to the file,enter the following command: W Step 7. To quit debug, enter the following command: Q Step 8. You should now see your DOS prompt. Restart the installation using your newly modified backup Install Diskette. Problem: Successful install, but the system hangs on the next reboot at the LOGO screen Resolution: Ask the customer if he has a FUTURE DOMAIN 16XX SCSI controller. The .ADD file uses interrupt driven I/O rather than polling which is used by DOS. An interrupt conflict likely exists. You should check all IRQ settings on all cards to find the conflict. Installation locks up at start of graphical install Symptom: After first set of diskettes is installed and installation program warm-boots the computer, the graphical install portion does not appear. Rather the machine hangs at this point. Problem: Video card may be in set for non standard VGA mode, or autosense capability on the card not working correctly for OS/2. Resolution: Make sure video card is in VGA mode with auto-sense turned off. Problem: White screen after installation with no system activity Resolution: Try setting the video card to 8 bits and moving the video card to an 8-bit slot and disable the auto-switching capability of the card if possible. "Autoswitching" on non-IBM EGA adapters should be disabled (usually with a DIP switch or jumper setting). In rare cases it may be necessary to switch third party VGA/SuperVGA adapters into 8-bit mode. Limitation: The WPS will not operate with the Monochrome Display Adapter or the Hercules Monochrome Graphics Adapter. Usually the WPS will fail to work with monochrome EGA. However, some EGA adapters (e.g. Paradise Monochrome EGA Card, ATI EGA Wonder) will emulate all color EGA modes on TTL monochrome monitors and, thus, will work with the WPS. Limitation: Make sure adapters with on board ROMs are not conflicting with other adapters. For example, many SuperVGA adapters use large chunks of upper memory, and many hard disk adapters have on board ROMs which can be mapped into this area as well. Out of Synch/Install problems Symptom: May vary Problem: Addressing of card in 16-bit mode. Resolution: Switch card to 8-bit mode if available. This will probably involve setting a jumper, or dip switch according to the documentation that comes with the card. Trap E switching a DOS fullscreen to a window Symptom: When I window a DOS fullscreen running in SVGA I often get a Trap E. Will be prevalent on overcommited (low-memory) systems. The PM driver you are using can also have an effect. Solution: Get the new VSVGA.SYS. Installation of OS/2 halts at Blue "IBM Logo" screen Symptom: OS/2 boots up to Blue IBM Logo screen and does not finish printing "INSERT DISK #1 message". Drive light continues to stay on indefinitely. Problem: Incompatible OAK Video card. Resolution: 1. Temporarily use another VGA card to get OS/2 installed. Should be able to place card in after install completes. 2. NOT VERIFIED: This should only be tried by more experienced users. a. Make backup copy of INSTALL disk. b. Un Write-protect INSTALL disk. c. Boot up DOS and put INSTALL disk in drive A. d. COPY A:OS2LDR A:OS2LDR.OLD e. DEBUG A:OS2LDR f. U 4F7C g. E 4F7C h. CD.90 i. j. 10.90 k. W l. Q m. Use new install diskette to install OS/2. Note: The install will no longer display text on the blue screen that comes up after install diskette is inserted. When the blue screen comes up, insert disk 1 and continue. Phoenix BIOS ============ Latest info from manufacturer (on 1-405-321 8333) is that new version 1.03 is out with bug fixes. The version should be dated 5/11/92 or higher.