PRINT SELECTION FOR APAR - II06099 92/07/14 APAR= II06099 SER= DD DOC INFORMATION APAR FOR OS/2 2.0 WORKPLACE SHELL. ( OS2INFOAPAR OS2WPSHL ) STAT= INTRAN FESN5NFO000-000 CTID= II0000 ISEV= 4 SB92/06/15 RC CL PD SEV= 4 PE= TYPE= I RCOMP= INFOPCLIB PC LIB INFO ITE RREL= R001 FCOMP= PFREL= F TREL= T ACTION= SEC/INT= DUP/ USPTF= PDPTF= DUPS 0 DW92/06/15 RT SC FT RE PT UP LP PV AP EN FL LC92/06/19 RU92/06/15 CUST INST LVL/SU= FAILING MODULE= FAILING LVL/SU= SYSROUTE OF: RET APAR= PS= COMP OPER ENV= SYSRES= SYSIN= SYSOUT= CPU= RE-IPL= OPTYPE= SPECIAL ACTIVITY= REGRESSION= PRE-SCREEN NO.= RSCP= RS000 ERROR DESCRIPTION: Keywords: OS2INFOAPAR OS2WPSHL Workplace Shell The following problems have workarounds detailed in this Info APAR for the Workplace Shell: NOTE: to find more details on a problem of interest to you in this file, enter: F keyword, where keyword is the first word for a problem listed in this index (the keyword for the blank desktop problem is "BlankDesktop", for example). Index to Workplace shell problems detailed in this Info APAR ============================================================ BlankDesktop - Some customers have experienced a blank desktop containing only a mobile mouse pointer. If this cannot be resolved permanently with Alt-F1 the workaround in this Info APAR may apply DrivesIcon - Some customers are experiencing problems with DRIVES icons opening and then closing immediately. LostIcon - Customer has lost an icon for a workplace shell folder, such as the OS2 System Folder icon has defaulted to yellow folder. SaveIcons - Customers are having problems associating an icon with an object . =========================================================== BlankDesktop ============= If a customer experiences a blank desktop containing only a mobile mouse pointer he/she may have INI file or CONFIG.SYS corruption. One possible cause for this blank desktop problem that we've found are extra SET USER_INI and SET SYSTEM_INI statements in the CONFIG.SYS. The following statements are as they should appear: SET USER_INI=C: OS2 OS2.INI SET SYSTEM_INI=C: OS2 OS2SYS.INI If the customer has any additional SET USER_INI or SET SYSTEM_INI statements in their CONFIG.SYS, they should be removed. Also, a MAKEINI or Alt-F1 may be required to return the desktop to normal. DrivesIcon ========== Some customers are experiencing problems with DRIVES icons opening and then closing immediately. This seems to be a disk problem which can be cleared up with a CHKDSK on the offending disk. To do so: 1) Boot with the OS/2 install diskette. 2) Follow prompts and enter install disk 1 when prompted. 3) Follow the prompts, ESC to exit when prompted. 4) With install disk 2 in the A Drive run: CHKDSK /F (FAT) or CHKDSK /F:3 (HPFS) If this does not work, have the customer erase the hidden file WP_ROOT._SF (Fat) or WP ROOT. SF (HPFS). Of course, the file will have to be unhidden first. LostIcon ======== Customer has lost an icon for a workplace shell folder, such as the OS2 System Folder icon has defaulted to yellow folder-to recover: 1) Must have access to another OS/2 2.0 machine. 2) Copy the Extended Attributes from this other machine's OS/2 System folder to diskette with EAUTIL as follows: FAT -EAUTIL C: OS!2_2.0_d OS!2_SYS easave /P /S or HPFS-EAUTIL "C: OS!2 2.0 Desktop OS!2 SYSTEM" easave /P /S where C: is the actual drive on which the operating system resides 3) Take the diskette to the machine with the missing icon and copy the extended attributes in easave to the os2 system folder with eautil: FAT -EAUTIL C: OS!2_2.0_d OS!2_SYS easave /O /J or HPFS-EAUTIL "C: OS!2 2.0 Desktop OS!2 SYSTEM" easave /O /J where it doesn't matter if the machines are mix and match Fat and HPFS, just use the right directory names for the file system you are copying to or from at the time. After a shutdown and reboot the correct icon should appear, and the customer will not have lost any customization. SaveIcons ============== For Customers having problems associating an icon with an object this method seems to work: 1) Open a settings notebook for the object. 2) Select the General Page and push the FIND pushbutton. 3) Select the LOCATE pushbutton 4) Select the PATH tab 5) In the Location field, enter the path in which the icon physically resides: C: MYICONS (or whatever) 6) Press the OK pushbutton 7) Change the Name field to the filename of your icon: MYICON.ICO (or whatever) 8) Make sure that ICON is hilighted in your Types box 9) Check "search just this folder" 10)Press the Find pushbutton 11)Your icon should now appear selected on the screen- Press OK That should do it! Your icon should now "stick". LOCAL FIX: