Phone Number List Details (node.txt)

Note: V.FC-28.8K modem owners.  In most cases if you are
calling our US or Canada Toll Free number you will not be
able to run your modem at speeds over 19200.  Please see
note at bottom. 


Use this list to select the phone number
to access the WinNET server.

Options:

      - U.S. Toll Free
        For all modem customers in the United
        States except for those in the Louisville,
        Kentucky, local calling area.  The phone number
        used is 1-800-800-1482.

        Toll Free access includes Alaska, Hawaii, Puerto
        Rico, the U.S. Virgin Islands, and Jamaica.

        All modem speeds: 1200, 2400, 9600, 14.4K, and
        28.8K are supported. 

        See note at bottom regarding 28.8K V.FC modems.

      - U.S. Toll Free ISDN
        For ISDN, 64KB, calls.  The number used is
        1-800-235-3031.

      - Canada Toll Free
        For all customers in Canada for all modem speeds.
        The phone number used is 1-800-284-6599. 

        See note at bottom regarding 28.8K V.FC modems.

      - Louisville, KY, Local Area
        For customers in the Lousiville, KY, local calling
        area.  The phone number used is 589-4131.

      - Louisville, KY, Local Area ISDN
        For ISDN phone customers in the Lousiville, KY,
        local calling area.  The phone number used is
        589-0200. 

      - Long Distance Direct Dial
        For customers outside of the United States or for
        anyone in the US wishing to dial by long distance.
        The phone number included here is 1-502-589-4131. 

        For customers calling outside of the US, you may
        need to use a US country code or other prefix
        digits. The 1 that begins this number is a dialing
        code used in North America to place a long
        distance call.  You may need to alter this number a
        little on the Communications Parameters screen to
        place a call from your country.  The US Area Code
        (city code) and phone number is: (502) 589-4131.

      - Long Distance Direct Dial ISDN
        For ISDN Customers outside the US or those wanting
        to dial by long distance.  The phone number
        included here is 1-502-589-0200.
 
A Note about V.FC-28.8 Modems.
Prior to the adoption of the current V.34 28.8K speed modem
standard there existed an industry created temporary standard
for 28.8K BPS modems called V.FC.  Many modem manufacturers
adopted this standard.

Rockwell International makes the basic chips that go into
most manufacturer's modems.  Their V.FC chips have a bug in
them that causes problems when trying to connect to our
service over the Toll Free 800 number lines.  These lines
are exceptionally noise free and this just happens to trip
this bug.  The effect is that these modems when trying to
connect at 28.8K will not connect at all.

This problem can be avoided by setting WinNET's interface
speed to 19200.  This will prevent the V.FC modem from
trying to connect at the higher speed.  The result will be
a stable 14.4K connection.

Most modem manufacturers have a program to upgrade V.FC
28.8K modems to V.34 28.8K modems.  If you have a V.FC we
strongly recommend that you contact the modem manufacturer
and get the upgrade.

The largest modem manufacturer that doesn't use the
Rockwell chip set is US Robotics.  Rockwell does make the
chipset for Hayes, Boca, Zoom, and many other modem brands.