This is release 1.2a (Rev E) of First Aid from CyberMedia. This file contains any last minute updates to the documentation which accompanied the product. In addition it also documents any known bugs in the product at the time it was shipped. NOTE: This product was formerly named WinWin. INSTALLATION To install the product run the setup.exe program from the floppy disk. You will be prompted for all of the appropriate information and all files will be placed into the proper location. When you are done with the installation please reboot your system before running First Aid. If for some reason the setup.exe program does not run or you have other problems please contact CyberMedia Technical Support at the number listed below. BRIEF SUMMARY OF HOW TO USE FIRST AID First Aid has two pieces which are described below: 1) First Aid problem monitor: Runs in the background as the "cross" icon. The "siren" appears when it finds a problem. Click on the "siren" icon to fix the problem. 2) First Aid proactive application: Looks for potential problems at your request. Can be brought up from the "cross" icon. DOCUMENTATION CHANGES The section describes areas where the First Aid Users Guide is not consistent with the user interface for First Aid. At this point there are no known discrepancies between the First Aid User's Guide and the First Aid program itself. PROBLEMS, BUGS, and COMMENTS There are a few known problems/bugs existing in First Aid at this time. First it should be mentioned that at this point First Aid does not solve 100% of all Windows problems. If there is a Windows problem which you feel that First Aid should be solving but is not, please call CyberMedia Technical Support and let us know. To the extent that it is possible, we will make every effort to include such problem solving in the next release of First Aid. Problems with FirstAid installation: 1) If you are having problems installing FirstAid or after installation you are having problems running FirstAid then the following may apply to you. Check your autoexec.bat file and see if there is a line that references the program "vsafe". If any such lines are found, comment out these lines (by placing a "rem " at the begining of the line) and reboot your system. You can then install FirstAid again. When you are done, uncomment the lines in your autoexec.bat (remove the "rem ") and reboot your system again. 2) If you get an error when running setup.exe (such as error 301) then the problem may be that your temporary directory (see TEMP= in your autoexec.bat file) has too much data in it, that you have too many applications running on your PC, or that your installation disks are defective. Try closing some applications or removing some of the temporary files from your temporary directory and then running setup again. Also check the display driver that you are using. If your display driver indicates 1 million colors or more are supported, sometimes this causes the installation program a problem. You may need to temporarily change the display driver that you are using (via the Windows Setup Icon in the Program Manager) to a standard vga driver and then rerun the installation. Problems which exist in the area of application checking are listed below: 1) First Aid's reactive application checking does not detect all problems with an application. This is in part due to the way in which the application operates. If you are having a problem with an application and you do not see any First Aid error dialogs appear, then try checking the application proactively (i.e. via the application button). The proactive check of applications is much more complete and does not depend on the operation of the application. 2) There are instances where First Aid will report errors about missing files or configuration entries and these errors concern portions of an application which are not installed on your system. In such cases, you can configure the checking of the application to not report these errors. After pressing the application button select an application to check. If the application has not been previously configured for checking, then you will be asked to locate the application and then to configure its checking parameters. If the application has previously been configured, you can press the Features button to configure its checking parameters. At this point the configuration screen for that application appears and you can turn off checking for the area that is reporting these errors. 3) When checking an application sometimes you may see a warning message saying that the application is a different version from the one that First Aid supports. If the version that you have is a minor upgrade to one that First Aid supports, then checking for that application can be done, however a few things may be flagged as errors when they really are not. However, if the application is a major upgrade (e.g. version 2.0 where the previous version was 1.0), then checking will not be possible because the two versions are just too different and many errors will be indicated. In some cases, First Aid may locate a missing file but if you try fix the problem by copying the file, First Aid will not let you do it because the file is too different. If this happens, note the file name/location and try copying the file using the File Manager. ****************************************************************** * * * NOTE: Upgrades for new versions of applications are available * * via CompuServe and our BBS. This will include both new * * versions of an application and new applications. Therefore, * * by downloading a First Aid upgrade for your application, you * * can keep up to date. To to our CompuServe forum type * * GO CYBERMEDIA (or GO WINUSER and select VOM CYBERMEDIA). To * * access our BBS dial (310) 789-4196 and follow the prompts. * * * ****************************************************************** Problems which exist in the area of Network checking are listed below: 1) Network checks only work for Novell Netware 3.0 and Windows for Workgroups 3.11 networks. More network support will be added in a future release. 2) Some network configurations cannot be detected even though the network seems to be up and functioning. This seems to occur in the following situations: a) If you are running Windows for Workgroups and the entry reading "No Windows support for Networks" is checked. This entry is available from the "Networks" button which you can get to in two ways. i) Windows Setup, Options menu, Change Network Settings button or ii) Network Setup, Change Network Settings button. b) For Novell DOS, certain network installations cannot be detected. Problems which exist in the area of Windows checking are listed below: 1) On some machines, if your mouse double-click speed is reported to be a problem, and you then click on the Fix button, nothing will happen. If this occurs, then bring up the Control Panel from the Program Manager, click on the Mouse icon, and then adjust the Mouse Double Click Speed by moving the slider bar. 2) If you are on a machine where one of your installed applications requires a high number of DOS buffers, then First Aid may recommend to you that you set your BUFFERS= statement in config.sys to a value that is lower than it is currently set at. If this is the case, you should ignore First Aid's recommendation. This problem will be resolved in a future release of First Aid. 3) If you check the "Ability to embed one application inside another" check box, press the "Run Checks" button, and get any errors as a result, then the following may occur: You will be able to fix the problem, however if you try to undo the fix it may not be undone properly. Problem with the Print Setup menu option: 1) The Print Setup option under the First Aid File menu does not allow you to change the default printer setting. Whenever you print the First Aid problem log or inventory report, they automatically print to the default printer. If you want to print either of these to a printer other than the default you must click on the printers icon in the control panel group and then set the default printer via the "Set as Default Printer" button. Problems using First Aid with Lap Link: 1) Some people have reported a problem using First Aid with Lap Link. The symptom is that when LapLink is started, the user gets a message saying "Not enough memory to run LapLink". To fix this problem, do the following: i) Double click on NotePad from the Accessories Group of the Program Manager. When it comes up type the following: [Init] OpenComm=0 Then select "Save As..." from the "File" menu. Type in "DRWCFG.INI" (without the quotes) in the 'File Name:' field. Make sure that the 'Directories:' field is the Windows Directory (this should be the default if NotePad is launched from the Accessories Group). ii) Select "Open" from the "File" menu and type "*.db0" (without the quotes). Select the directory where First Aid is installed (normally c:\firstiad). The user should see firstaid.db0 in the listbox below the place where "*.db0" is typed. Select firstaid.db0 and click on the OK button. iii) Add the following 3 lines (2 lines of text and a blank line) at the top of FIRSTAID.DB0: [Additional Hooks] DrWCfg=1 Then select "Save" from the "File" menu. iv) Reboot Windows. Now the user should be able to run LapLink for Windows. PLEASE REGISTER YOUR COPY OF FIRST AID WITH US Please fill out and return the enclosed registration card. Registering entitles you to: - Free technical support - Product upgrade notices - Specical offers - New product information - Support files for additional applications TECHNICAL SUPPORT The following are numbers and addresses to be used for Technical Support. These numbers and address are subject to change without notice. Fax support (preferred): + 1 (310) 843-0120 Telephone support: + 1 (310) 843-0121 (9-4 U.S. Pacific Time) Compuserve: Go CyberMedia Forum (temporarily we are in the Go WinUser forum as VOM CyberMedia). BBS: (310) 789-4196 Internet Mail: support@cybermedia.com starting Oct 1994 OTHER PRODUCTS FROM CYBERMEDIA PC911 - Instant Support to Rescue and Restore your PC Restores your PC when it won't boot up Restores any previous setup Helps install new cards Ambassador - Translates any Windows program to your language Will be available in November 1994 in Spanish, German, French, Japanese and more... PACKING LIST The package that First Aid came in should contain the following items: 1 User manual entitled "First Aid Users Guide". 1 User Registration Card. 1 Envelope containing 2 floppy disks. The floppy disks should be entitled "First Aid Installation Disk". They should be labeled "1 of 2" and "2 of 2". The envelope containing the disks should have a license agreement printed on the outside. This agreement should be read before opening the envelope. NOTE: There is a sticker containing your product serial number which is present on the User Registration Card and also on the back of the first disk. This number is needed in order to install First Aid. FILES ON THE FLOPPY DISKS The following files should be present on your floppy disks (broken down by disk number): DISK 1 CMNOTE1.BMP CMNOTE2.BMP VWINWINP.BMP FA_REGIS.DLL SETUP.EXE FASET.INI SETUP.INS WSETUP.INS SETUP.LGO REBOOT.LIS README.TXT FADATA.Z FADPHELP.Z FAEXE.Z FAHELP.Z DISK 2 CMNOTE3.BMP CMNOTE4.BMP FA_REGIS.DLL REBOOT.LIS DISK2.TXT FAAUX.Z FADLL.Z FANET.Z FILES IN THE INSTALLATION DIRECTORY At a minimum, the following files should be present in your installation directory (the directory where you chose to install First Aid) after installation. LOCKED.DAT FIRSTAID.DB0 APP_BC0.DLL APP_BOB0.DLL APP_RAJ.DLL APP_RAJ0.DLL APP_RAM.DLL APP_RAV0.DLL APP_RG0.DLL BC30RTL.DLL CPUI.DLL DRW_AM.DLL DRW_EX.DLL DRW_MAIL.DLL DRW_NP.DLL DRW_PM.DLL DRW_PMAN.DLL DRW_QP50.DLL DRW_SNMP.DLL DRW_W123.DLL DRW_WF.DLL DRW_WINH.DLL DRW_WP60.DLL DRW_WW.DLL DRWINCTL.DLL DRWTRACE.DLL DRWUTILS.DLL DWNET.DLL FA_REGIS.DLL FAJ00001.DLL FAJ00002.DLL FAJ00003.DLL FAJ00004.DLL FARES.DLL GENTOOLS.DLL LOTSUITE.DLL VER.DLL WIN87EM.DLL WWAPBLDR.DLL WWAPPL.DLL WWCOMMON.DLL WWMEDIA.DLL WWPMTALK.DLL WWPROACT.DLL WWQFIND.DLL WWSETUP.DLL WWUNDO.DLL WWUTILS.DLL XSTATMDE.DLL APPLMGR.EXE DRWIN.EXE FAP.EXE FAR.EXE WSM.EXE APPLMGR.HLP DONT_PAN.HLP FIRSTAID.HLP PANIC.ICO 123R401.IFA ACCESS10.IFA ACCESS11.IFA ADILUS40.IFA ADPHOSHP.IFA ALDUSPR3.IFA AM301.IFA AOL11.IFA CCMAIL.IFA COMPOSER.IFA CORELD40.IFA DESIGNER.IFA EXCEL40.IFA EXCEL50.IFA FINEART.IFA FLW201.IFA FONTOG35.IFA FOXPRO25.IFA HARVGR20.IFA IMPROV21.IFA LS123R5.IFA LSAMIP31.IFA LSAPPR30.IFA LSFLW21.IFA LSORG11.IFA LSSCRC11.IFA MSMONEY.IFA MSPROJ40.IFA MSPUB20.IFA NORTON80.IFA OMNIPAGE.IFA PDOX45.IFA PIXAR11.IFA PODAD30.IFA POPDXW50.IFA POPRES30.IFA POQPW61.IFA POWPIC11.IFA POWPW61.IFA PPNT40.IFA PRSHPDLX.IFA PSTYLE.IFA QICKEN30.IFA QPW50.IFA QUARK311.IFA UNINSTAL.IFA VB300.IFA WINDRAW.IFA WPIC10.IFA WPWIN60.IFA WWORD20.IFA WWORD60.IFA AUXIL.INI README.TXT