README for OS2INFO.EXE

This package contains three files:
  INSTALL.EXE Installation program
  OS2INFO.EXE OS/2 Problem Report Generator
  README.TXT This file

This release can be used to submit Defect Reports to IBM.  If using
  CompuServe mail, OS/2 Base Operating System defect reports should be
  mailed to 76711,610.  Extended Services or LAN Server defect reports
  should be mailed to 76711,611.  If using the InterNet, OS/2 base
  Operating system defects need to be sent to 76711.610@compuserve.com
  and Extended Services or LAN Server defects to
  76711.611@compuserve.com.

IF YOU HAVE PROBLEMS WITH THIS (OS2INFO.EXE) APPLICATION, PLEASE
  REPORT THE PROBLEMS IN COMPUSERVE FORUM OS2SUPPO, SECTION 23
  ADDRESSED TO 'THE TEAMIBM NETWORK, 72370,250'.  PLEASE DO NOT POST
  THE PROBLEM REPORT FILE GENERATED BY THIS APPLICATION ON THE CIS
  FORUM.

Suggestions, comments and problems regarding OS2INFO.EXE are very
  welcome.  Please post them in section 23 of OS2SUPPO forum on
  CompuServe.

To install:

Run the INSTALL.EXE program and follow instructions.  You can install
  OS2INFO.EXE into its own directory or anywhere else you wish.  The
  INSTALL program will create a directory for you if you wish and a
  desktop object if you wish.

To Use:

If you have a desktop object, double click on it or just invoke it
  from the command line by typing OS2INFO.  Fill out the 'Personal
  Information' first.  Select 'Environment' for hardware
  configuration, IBM LAN server/requestor information and IBM
  Communications Manager/2 or Database Manager/2.  The hardware is
  detected automatically.  If any hardware is not detected or is
  incorrect, just type it in or correct the information.  If connected
  to a LAN, fill out the 'Network/LAN' section.  If using
  Communications Manager/2 or Database Manager/2, fill out the 'IBM
  CM/DBM' section.

Return to the Main Menu when done.

If you had entered any Personal Information incorrectly or wish to
  correct it, select 'Edit Personal Information' button.  You can view
  this README.TXT file if you click on the 'Look at the README.TXT
  file' button.  Click on the 'Generate Problem Report' button to
  proceed.

In the Problem Screen, select 'Problem Description'.  Give a one-line
  description and a complete and detailed description.  This is
  absolutely necessary so that the problem can be properly understood
  and processed.  If these fields are empty, the 'Generate Problem
  Report' button will not be enabled.

Then select 'Specific Problem' Info.  Choose the section or sections
  that appear to apply to the suspected defect.  (WIN Apps are Windows
  Applications, Comm/Async is Communication problems using a COM port,
  such as a modem, etc.) If nothing appears to fit or it is an OS/2
  program, OS/2 memory--not DOS window/fullscreen memory--or
  performance problem, use OTHER.  Please make at least ONE selection
  from the list of buttons.  When a button is selected, the title text
  on the button changes from Blue to Green indicating that it has been
  processed.  If you do not select any of the buttons here, the
  'Generate Problem Report' button will still be disabled.

If you have 'SUPPRESSPOPUPS=<drive_letter>' in your CONFIG.SYS, the
  error messages and traps are written to a file
  <drive_letter>:\POPUPLOG.OS2.  If you select 'Hang/Trap' as the
  Specific Problem info, you can look at all the errors in the
  POPUPLOG.OS2 file and attach the one you need to the Problem report.
  To see the latest error, click on the 'Prev' button on the panel
  that comes up when you select 'Import from POPUPLOG.OS2' button.


Pressing 'Generate Problemt Report' will ask the frequency of the
  problem and offer the ability to include the CONFIG.SYS,
  STARTUP.CMD, and AUTOEXEC.BAT.  Only include those that have bearing
  to the problem.  If you are not sure which to include, include all.

A file called SEND2IBM.TXT will be created containing the information
  entered.  A file SEND2IBM.xxx (where xxx is a number from 000 to
  999) will also be created.  The highest numbered SEND2IBM file is a
  copy of the current SEND2IBM.TXT file.  This keeps a history of all
  reported defects.

Using CompuServe mail, send SEND2IBM.TXT to the corresponding IBM OS/2
  defect reporting id.  OS/2 Base Operating System defect reports
  should be mailed to 76711,610.  Extended Services or LAN Server
  defect reports should be mailed to 76711,611.  If you wish to send
  the file using the InterNet, please send OS/2 base Operating system
  defects to 76711.610@compuserve.com and Extended Services or LAN
  Server defects to 76711.611@compuserve.com.