Domark Technical Problem Report: -------------------------------- (PC) The following is a report that you complete and return to Domark Technical Support. With this information, we can attempt to find a solution to your gaming problems. To assist you in filling out this report use the MSDOS utility ( type MSD at the DOS prompt) or if you have Windows95, go to CONTROL PANEL and choose SYSTEM. Then review the DEVICE MANAGER settings. You may also use the attached program "CD_MATCH", which when you double click its icon will provide an overview of your system (you MUST be in Windows for this information - see below for CD_Match information) When finished with this form return the document to us through: EMAIL - techsupp@domark.com FAX - 415-571-0437 MAIL - Domark 1900 S. Norfolk Ave. #110 San Mateo, CA 94403 Please answer these questions to the best of your ability. We will respond within 48 hours upon our receipt of this information. ============================================================================== SYSTEM INFORMATION: 1. Processor (CPU) and manufacturer - 2. RAM Memory- 3. Hard Drive Space (total)- 4. Hard Drive Space (free)- 5. System Bus type (e.g. ISA)- 6. System Controller (EIDE/SCSI/IDE) MEMORY 1. Largest Executable Program size- 2. Total XMS- 3. Free XMS- 4. Memory Manager (e.g. Qemm / Emm386)- 5. Smartdrive?- OPERATING SYSTEM 1. Windows? and version?- 2. MSDOS- 3. Other CD ROM 1. Manufacturer and Model Number- 2. Access Time- 3. Seek Time- 4. Speed- 5. Scsi or Eide- 6. Driver version- 7. MSCDEX Version SOUND CARD 1. Manufacturer and Model- 2. Settings- 3. Driver Version- 4. Wave table card- MOUSE / JOYSTICK 1. Mouse and Mouse Driver version- 2. Joystick used- 3. Game card used- VIRUS PROTECTION 1. Do you run any memory resident virus programs?- 2. If yes, what type?- ============================================================================== DOMARK game you have? Version number? Describe the Problem: How often (or When) does problem occur: Error Message received: ============================================================================== CD MATCH is licensed material by HTI (Horizons Technology-619-292-8331) LICENSED MATERIAL - ALL RIGHTS RESERVED (CD MATCH) This is a legal agreement between you (either an individual or an entity) and Horizons Technology, Inc. (HTI). Only if you accept the terms of this agreement are you granted a license to run this Interactive Multimedia Association’s (IMA) CD MATCH (tm) project. By opening the package or downloading the PROGRAM you are agreeing to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, do not open the package, download or use the PROGRAM. 1. GRANT OF LICENSE. You may use this PROGRAM to determine the capabilities of your computer and applicability of other software packages to your computer. You may freely copy or electronically transmit this PROGRAM to others as long as: A) the copies are not altered in any fashion; B) HTI's copyright notice is included; C) this License Agreement is distributed with each copy; and D) all users of the copies agree to abide by the terms of this License Agreement. 2. RESTRICTIONS. You may not lease or sell the PROGRAM in whole or in part, or use it to operate a service bureau. You may not reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source or structural framework of the licensed material in this PROGRAM. The data generated by this PROGRAM may not be combined with similar data from other machines without HTI's prior written permission. 3. COPYRIGHT. The PROGRAM is owned by HTI or its suppliers. It contains copyrighted material and is protected by United States and international copyright laws. 4. TERMINATION. This License Agreement is effective until terminated. HTI may terminate this Agreement by requesting return of the PROGRAM. You may terminate this Agreement by destroying all copies of the PROGRAM or returning it to HTI. This License Agreement shall terminate automatically upon your breach of any obligation herein. 5. WARRANTIES AND LIABILITIES. To the maximum extent permitted by law: A) the PROGRAM is provided "as is" without warranty of any kind; B) HTI and its suppliers disclaim all warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the PROGRAM; C) the entire risk arising out of the use or performance of the PROGRAM and any copy remains with the end user; and D) in no event shall HTI or its suppliers be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of or related to the use of the PROGRAM, even if HTI has been advised of the possibility of such damages. 6. FOR U.S. GOVERNMENT-RESTRICTED RIGHTS. The PROGRAM and documentation are provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights 48 CFR 52.227-19, as applicable. Manufacturer is Horizons Technology, Inc., 3990 Ruffin Road, San Diego, CA 92123-1826. 7. GOVERNING LAW. This License Agreement is governed by the laws of the State of California. Should you have any questions concerning this PROGRAM or License Agreement, please contact HTI Customer Service, 3990 Ruffin Road, San Diego, CA 92123-1826. The Interactive Multimedia Association's CD MATCH program probes your computer system to determine and then display your computer's available resources. The results can then be compared with the Uniform Label appearing on software boxes to help you establish whether new software will run correctly on your system.