What's New in Remote Desktop 32 v2.0.2 Copyright 1994-1996 by McAfee, Inc. All Rights Reserved. Thank you for using McAfee's Remote Desktop 32. This What's New file contains important information regarding the current version of this product. It is highly recommended that you read the entire document. McAfee welcomes your comments and suggestions. Please use the information provided in this file to contact us. ___________________ WHAT'S IN THIS FILE - New Features - Known Issues - Documentation - Frequently Asked Questions - Additional Information - Contact McAfee ____________ NEW FEATURES 1. Designed for all Windows NT platforms and Windows 95 systems. 2. Uses built-in security for NT-based systems and provides password security for systems running Windows 95. 3. Allows for cross-remote viewing, control, and communications between Windows NT and Windows 95. 4. Allows remote log on and log off of Windows NT-based computers. 5. Provides remote procedure call (RPC) based communications. 6. Supports TCP/IP, IPX/SPX, NetBEUI, Async RAS, and ISDN communication protocols. 7. Offers a chat feature for communicating with connected users. 8. Supports audio conversations across a standard network. 9. Enables remote installation support of agent on Windows NT. 10 Provides encryption of transmitted keystrokes. 11. Allows for multiple-viewer connections. 12. Includes zoom functionality for desktop manageability. 13. Allows thumbnail viewing for slower connections. 14. Enables display-resolution matching. 15. Offers color scaling between connected systems. ____________ KNOWN ISSUES 1. Remote Desktop 32 does not support Graphic Device Interface (GDI) hooking on agents running Windows NT 4.0 due to changes made to the GDI between NT 3.51 and NT 4.0. 2. Remote Desktop 32 does not support full-screen DOS applications from the Remote Desktop Controller. Pressing ALT+ENTER will toggle the MS-DOS Prompt window between full-screen and windowed views. Keystrokes are also transmitted from the Remote Desktop Controller to the MS-DOS Prompt window when in full-screen or windowed mode. 3. If you perform a remote installation to an NT agent and install to a drive that is not available on the installing system (when, for example, the agent has a D: drive and the controller only has a C: drive), the resulting icons will be default Windows icons, not the Remote Desktop product-specific icons. 4. If you send a CTRL-ALT-DEL sequence from the controller to an NT agent, you may not be able to enter keystrokes on the agent because the CTRL+ALT+DEL key sequence will not be completely cleared. If this occurs, press the CTRL and ALT keys individually on the agent or the controller during an active session to reset the key buffers. 5. When the CTRL+ESC key sequence is sent to an NT agent, the Task List will be displayed. When the CTRL+ESC key sequence is sent to a Windows 95 agent, the Start button will be activated. 6. When the system is rebooted after installation, the Remote Desktop program group will be located behind all other program groups. _____________ DOCUMENTATION For more information, refer to the Remote Desktop 32 User's Guide, available from McAfee's BBS and FTP site. This file is in Adobe Acrobat Portable Document Format (.PDF) and can be viewed using Adobe Acrobat Reader. This form of electronic documentation includes hypertext links and easy navigation to assist you in finding answers to questions about your McAfee product. Adobe Acrobat Reader can be downloaded from the World Wide Web at: http://www.adobe.com/Acrobat/readstep.html Remote Desktop 32 documentation can be downloaded from McAfee's BBS or the World Wide Web at: http://www.McAfee.com or 205.227.129.97 __________________________ FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products also are available on McAfee's BBS, website, and CompuServe and AOL forums. Q: Does Remote Desktop 32 operate over computers that are directly connected with a cable? A: Yes if the cable is connected to the serial port and configured as a null modem. It does not support a direct connection through the parallel port. Q: How can I determine who I can control over the network? A: Remote Desktop's agent does not broadcast the names of computers available for control over the network. Specific names of systems available for control must be known before a connection can be established. The name or identity of a computer system can be determined on a Windows 95 system by highlighting Network Neighborhood, right-clicking and selecting Properties and looking under the Identification tab or by using the Browse button on the Controller Connect dialog. Q: How do I make a phone connection to Remote Desktop 32? A: Remote Desktop will operate over the Windows 95 or NT dialer. A phone connection can be established using this native feature within Windows 95 or NT. The receiving system should be set up to answer a call using the RAS server feature within Windows 95 or NT. Q: Is it possible to use only Novell Client 32 network drivers for Windows 95 with Remote Desktop 32? A: We've found that connections may not work between controllers and agents running only Novell Client 32 network drivers. McAfee recommends that you install the Microsoft client for Microsoft networks and make sure that it is bound to the IPX/SPX protocol. Q: I am running two Pentium computers and the connection is good. How can I increase performance? A: Remote connections work best with Named Pipes as the transport layer. In order to use Named Pipes, the agent must be running Windows NT, and you must have TCP/IP protocol installed and configured on both ends of the connection. Additionally, speed can be improved by making the following modifications on the agent system. Note: Obtain permission from the agent system's owner before making modifications. * Reduce the number of colors used on the agent. * Remove bitmaps from the desktop background. * Reduce the resolution of the desktop. Q: When I attempt to reboot the agent computer from the controller, the RESTART SYSTEM selection on the File menu is always greyed out. What am I doing wrong? A: Remote Restart of a system is a feature of NT. Therefore, this option is only supported when both sides of the connection are running Windows NT. Q: I am controlling a Windows NT 3.51 system. The system has just booted up, and I am connected. After using the Ctrl+Alt+Del button on the controller to get past the initial screen on the agent, I am unable to enter the password on the agent system. What should I do? A: Remote Desktop will send the Ctrl+Alt+Del sequence to the agent system. Occasionally, the Ctrl or Alt keys on the controller are not properly sent, thus disabling further keyboard entry from the controller. If you encounter this situation, press the Ctrl and Alt keys individually on the controller or agent during an active session to reset these keys. Q: My controller is Windows 3.51. Whenever I try to transfer files, File Manager appears on my controller with no further dialogs displayed. Is this normal? A: Remote Desktop uses native Windows features to facilitate file transfer. It neither compromises system security nor adds an additional layer of overhead. If the controller uses a Windows Explorer shell (Windows 95 or NT 4.0), then file transfer will open a browse dialog to show the shares currently available on the agent. In Windows NT 3.51, Remote Desktop will simply open the File Manager, leaving the user to browse to the necessary share. ______________________ ADDITIONAL INFORMATION McAfee Remote Desktop 32 uses the following ports for each protocol: Protocol Ports IPX/SPX 4044, 4045 TCP/IP 5044, 5045 NetBios 144, 145 ______________ CONTACT McAFEE * FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS * Contact McAfee's Customer Care department: 1. Call (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III fax 3. Fax-back automated response system (408) 988-3034 24-hour fax Send correspondence to any of the following McAfee locations. McAfee Corporate Headquarters 2710 Walsh Avenue Santa Clara, CA 95051-0963 McAfee East Coast Office Jerral West Center 766 Shrewsbury Avenue Tinton Falls, NJ 07724-3298 McAfee Central Office 5944 Luther Lane, Suite 117 Dallas, TX 75225 McAfee Canada 178 Main Street Unionville, Ontario Canada L2R 2G9 McAfee Europe B.V. Orlyplein 81 - Busitel 1 1043 DS Amsterdam The Netherlands McAfee (UK) Ltd. Hayley House, London Road Bracknell, Berkshire RG12 2TH United Kingdom McAfee France S.A. 50 rue de Londres 75008 Paris France McAfee Deutschland GmbH Industriestrasse 1 D-82110 Germering Germany Or, you can receive online assistance through any of the following resources: 1. Bulletin Board System: (408) 988-4004 24-hour US Robotics HST DS 2. Internet e-mail: support@mcafee.com 3. Internet FTP: ftp.mcafee.com or 205.227.129.134 4. World Wide Web: http://www.mcafee.com or 205.227.129.97 5. America Online: keyword MCAFEE 6. CompuServe: GO MCAFEE 7. The Microsoft Network: GO MCAFEE Before contacting McAfee, please make note of the following information. When sending correspondence, please include the same details. - Program name and version number - Type and brand of your computer, hard drive, and any peripherals - Operating system type and version - Network name, operating system, and version - Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN script - Microsoft service pack, where applicable - Network card installed, where applicable - Modem manufacturer, model, and baud, where applicable - Relevant browsers/applications and version number, where applicable - Problem - Specific scenario where problem occurs - Conditions required to reproduce problem - Statement of whether problem is reproducible on demand - Your contact information: voice, fax, and e-mail Other general feedback is also appreciated. * FOR ON-SITE TRAINING INFORMATION * Contact McAfee Customer Service at (800) 338-8754. * FOR PRODUCT UPGRADES * To make it easier for you to receive and use McAfee's products, we have established an Agents program to provide service, sales, and support for our products worldwide. For a listing of agents, see the file AGENTS.TXT, where applicable, or contact McAfee Customer Service for agents near you.