Right click in the empty space below the last mailbox, and select the New MailBox... option. A dialog asking for the User Name and Server and also your password will appear. Enter your User Name (that is that part before the @) and your Server Name (the part after the @). You don't need to type the @ in either field. You don't usually need to change any of the Advanced options.

I keep getting the message "Failed to resolve server address" when I try to put in my email info ?

You may have typed in your full email address in the Server Name field of the Mailbox Settings Dialog. For example if your email address is john@myfirm.com your User Name will be john and the Server Name will be myfirm.com. Your never need to type in the @ symbol.

I keep getting Password or User incorrect, but I'm sure I typed them correctly. What's wrong ?

If you are sure the password and user are correct then the server is probably wrong. It's possible that you are trying to check a mailbox on a different server that has other peoples mailboxes. The best way to check it is to see what the settings on your email program are and copy them.

What happens when MailW@tch tells me there is mail in one of my mailboxes ?

You have to start your email program to see what is in the mailbox. MailW@tch just tells you there is something there.

What happens if I'm not at my computer when MailW@tch tells me there is mail in one of my mailboxes?

MailW@tch can be set up to play a tune at intervals if you don't acknowledge new mail. In the preferences dialog, check Play Reminder Tune and select a tune to play. A good place to find tunes is in the \WINNT\MEDIA directory for Windows NT and in \WINDOWS\MEDIA for Windows 95. Tunes are .WAV files. You can also decide how often to play the tune - 2 minutes (120 seconds) is a good interval.

How do I register MailW@tch ?

You need to visit the Registration Page. A license number will be generated for you (usually within 24 hours) and emailed back to you with confirmation of your purchase.

Now I've got a license number what do I do with it ?

Start MailW@tch as usual. Go to the About Dialog and click on the Register Button. You can then type in your name and company name and your new license number. You must type in the details exactly as shown on your Registration Certificate.

I get the error rasman.dll not found when I run MailW@tch under WNT4.0 ?

You need to install Windows Dial Up Networking. Even if you have a direct connection to the Internet (instead of a modem) you still require this.

To install it double click on Network on the control panel, select the Services tab and click Add.... Then select Remote Access Service and follow the instructions.

I get the 'New Messages' notification but I can't see the subject or sender information ?

You should be using V1.06 or later of MailW@tch. If you are then there are three possibilities. Firstly, make sure your window is big enough. The sender and subject details should appear directly beneath the last mailbox details.
If that's OK then check the answer to the next question.

I get the number of new messages OK, but then I get 'Failed to retrieve message information' on the status line ?

You've done everyhing right. The problem may be a limitation of your particular mail server.
Technically speaking, that mailserver does not support the either the TOP or the UIDL command. In practice this means you can't view the Subject and Sender details for that mailbox using MailW@tch. Both these commands are optional for mail servers, it's all working as designed.
You could ask your mail server administrator to upgrade the server to one that does support TOP and UIDL.
This usually happens for one of your mail servers while all the others work fine.
The final possibility is that your mail server is very busy and takes so long to process the TOP or UIDL command that MailW@tch thinks it's failed. The solution is to ignore the message and try at again at a quieter time.

Will MailW@tch work with AOL mailboxes ?

No, AOL doesn't use the Internet standard POP protocols so unfortunately neither MailW@tch nor any other standard email program will work.

Will MailW@tch work with Hotmail or other WWW based mail services ?

No, Hotmail uses HTTP protocols and not POP protocols so unfortunately neither MailW@tch nor any other standard email program will work.

What's the latest version of MailW@tch and where can I get it from ? It's currently V1.08. And you can get it from http://www.deadsys.com/sw/mw32.zip

Why doesn't MailW@tch work well with MS Exchange ? MSExchange locks your mailbox while it is running. This will not allow any other programs to access it (MailW@tch or other Email clients). Most other email programs do not do this - they don't need to. This is a Microsoft feature.

The workaround is to close MSExchange after you've finished accessing your mail. This allows all other programs to reach your mailboxes.