WINDOWS Magazine. 2,501 Tips. The content of this file is Copyright © 1997 CMP Media Inc. and is the property of CMP Media, Inc. This material is not freeware or shareware. It may not be resold for compensation of any kind or redistributed in print or electronically or by any other means without prior written permission from CMP Media, Inc. If you have any questions about these terms, or would like information about licensing materials from Windows Magazine, please contact: psilverm@cmp.com, or write to: Paul Silverman Attn: TIPS (REQUIRED) WINDOWS Magazine One Jericho Plaza, 3rd Floor Jericho, NY 11753 Tech Support Hotline This directory includes vendors that have won WINDOWS Magazine Win100 awards during the past two years. In most cases, the phone numbers are for technical support of registered products only. Acecad 408-655-9911 http://www.acecad.com Acer America Corp. 800-445-6495 Automated voice: 800-684-2237 http://www.acer.com ACMA Computers 800-786-8998 http://www.acma.com Actix Systems 408-524-0550, fax 408-986-1646 ADI Systems 408-944-0100 x335 http://www.adi-online.com Adobe Systems PageMaker 6.0/PhotoDeluxe Automated voice: 206-628-5728 Acrobat: 206-628-2746 Frame: 206-628-4661 Gallery Effects: 206-628-4507 Illustrator: 206-628-3954 PageMaker: 206-628-4531 Photoshop: 206-628-3956 http://www.adobe.com Advanced System Products 800-525-7440 http://www.advasys.com Agfa Division, Bayer Corp. 800-879-2432 http://www.agfa.com AllMicro (see ForeFront) Alps Electric (USA) 800-449-2577 http://www.alps.com Altra 307-328-1342, fax 307-328-1846 http://www.altra.com America Online 800-827-3338 AOL: Keyword: TECH American Multisystems 800-888-6615, 408-945-2296 http://www.infogold.com American Power Conversion 800-800-4272 http://www.apcc.com Amquest Corp. 800-577-1819, 717-569-2054 http://www.amquestcorp.com APS Technologies 800-334-7550, 816-483-6200 http://www.apstech.com askSam Systems 904-584-6590, fax 904-584-7481 http://www.asksam.com AST Research 800-727-1278, fax 714-727-9355 http://www.ast.com Astound (formerly Gold Disk) 905-602-5292 http://www.astoundinc.com ATI Technologies 905-882-2626, fax 905-882-0546 http://www.atitech.ca Autodesk 206-487-2233 AutoCAD: 800-964-6432 http://www.autodesk.com Avid Technology (formerly Elastic Reality) 800-777-5573, 508-640-3070 http://www.avid.com Avantos Performance Systems 510-654-4727, fax 510-654-4542 http://www.avantos.com Baystate Technologies (formerly Cadkey) 508-220-2020 ($85 per incident); 900-288-2284 ($3 per minute) http://www.cadkey.com BestWare 800-322-MYOB, 201-586-2200 http://www.bestware.com Blue Sky Software Corp. 619-551-5680, fax 619-459-2486 http://www.blue-sky.com Boca Research 561-241-8088 http://www.bocaresearch.com Borland International 800-523-7070 http://www.borland.com Cadkey (see Baystate Technologies) Caere Corp. 408-395-8319 ADE Products: 408-395-5148 x8561 High-end OCR: 408-395-7277 http://www.caere.com Caligari Corp. 800-351-7620, 415-390-9600 http://www.caligari.com Canon Computer Systems 800-423-2366 http://www.ccsi.canon.com Capsoft Development Corp. 801-763-3960 http://www.capsoft.com Cardinal Technologies 717-293-3000 http://www.cardtech.com Chinon America 800-441-0222 Claris Corp. 408-727-9004 Automated voice: 800-735-7593 http://www.claris.com Clear Software 617-965-5019, fax 617-965-5310 http://www.clearsoft.com Cognitronix 619-549-8955 Compaq Computer Corp. 800-652-6672 http://www.compaq.com CompuServe 800-848-8990 GO: CSLIVE or FEEDBACK Computer Mail Services 810-352-8385 http://www.cmsconnect.com Computer Telephony Product Group of Artisoft Visual Voice: 617-499-0056 http://www.artisoft.com ConnectSoft 206-803-3039, fax 206-822-5736 http://www.connectsoft.com Corel Corp. 800-772-6735 http://www.corel.com CoStar Corp. 203-661-9700 http://www.costar.com Creative Labs 405-742-6622, fax 405-742-6633 http://www.creaf.com Crescent Software 617-280-3000 Cyrix Processors: Automated voice: 800-462-9749 Systems: Automated voice: 800-340-7532 http://www.cyrix.com Datastorm Technologies (see Quarterdeck Corp.) DataViz 203-268-0030 http://www.dataviz.com Day-Timer Technologies 800-235-7355, fax 800-362-9927 http://www.daytimer.com DEK Software International 800-335-5595 x8 http://www.deksi.com Dell Computer Corp. Portables: 800-247-9252 Systems: 800-624-9896 http://www.dell.com Delrina Corp. (see Symantec Corp.) Deneba Software 303-596-5644, fax 303-273-9069 http://www.deneba.com Diamond Multimedia Systems 408-325-7100, fax 408-325-7171 Supra: 541-967-2450 http://www.diamondmm.com Digital Equipment Corp. 800-554-3333 http://www.digital.com Ditek Software Corp. 905-479-2037 http://www.ditek.com E-Tech Research 800-E-BULLET x108 http://www.e-tech.com Eastman Kodak Co. Consumer products: 800-242-2424 Digital imaging products: 800-235-6325 http://www.kodak.com EIZO Nanao Technologies 800-800-5202, 310-431-5011 http://www.eizo.co.jp/ Elastic Reality (see Avid Technology) Ensoniq 610-647-3930 http://www.ensoniq.com Envelope Manager Software 415-321-2640 http://www.envmgr.com Epson America 800-GO-EPSON http://www.epson.com ESRI 909-793-3774, fax 909-792-0960 http://www.esri.com Everex Systems 800-262-3312, 510-498-4411 http://www.everex.com Excalibur Communications 918-496-7881 http://www.excalbbs.com Express Systems (see WRQ) 800-321-4606, 206-217-7000 http://www.express-systems.com Farallon Computing 510-814-5000 http://www.farallon.com First Computer Systems 800-325-1911, 770-441-1911 http://www.fcsnet.com FLX Corp. 800-359-4747, 610-408-3900 http://www.flx.com ForeFront (formerly AllMicro) Internet/Group products: 713-961-1101 PC/Networking products: 813-539-7283 http://www.ffg.com Forte Telecom support only: 619-431-6400 http://www.forteinc.com Frame Technology Corp. (see Adobe Systems) Gateway 2000 800-846-2301 http://www.gw2k.com Global Village Communication Single-user products: 770-984-9958 Network products: 770-956-0989 http://www.globalvillage.com Gold Disk (see Astound) GoldMine Software Corp. 310-459-1222, fax 310-459-8222 http://www.goldminesw.com Grolier Interactive 800-356-5590 http://gi.grolier.com Hayes Microcomputer Products 770-441-1617 http://www.hayes.com Helix Software 718-392-3735 http://www.helixsoftware.com Hercules Computer Technology 800-323-0601, 510-623-6050 http://www.hercules.com Hewlett-Packard Co. 800-752-0900 Peripherals: 208-323-2551 http://www.hp.com Hilgraeve 313-243-0576 x6, fax 313-243-0645 http://www.hilgraeve.com HSC Software (see MetaTools) Hummingbird Communications 416-496-2200, fax 416-496-2207 http://www.hummingbird.com IBM Corp. 800-772-2227 http://www.ibm.com Idea Fisher Systems 714-474-8111 http://www.smartsite.com IMSI 415-257-3000 x3 http://www.imsisoft.com Inset Systems (see Quarterdeck Corp.) Inso Corp. 312-527-4357 http://www.inso.com Instance Corp. 206-836-0111 http://www.instancecorp.com Intel Corp. 800-628-8686 http://support.intel.com Intergraph Corp. 800-633-7248 http://www.intergraph.com Interplay Productions 714-553-6678 http://www.interplay.com Intuit 800-624-8742 Quicken: 505-896-7204 http://www.intuit.com Iomega Corp. 888-4-IOMEGA (charge per incident) Zip, Ditto, $14.99; Jaz, $19.99 Bernoulli: 801-778-5875 http://www.iomega.com iSBiSTER International 214-495-6724, fax 214-530-6566 http://www.isbister.com Janna Systems Janna Contact 95: 819-772-7113 Janna Contact Personal: 541-884-7270 Janna Contact 2.0: 541-884-7270 http://www.janna.com Jazz Multimedia 408-727-8900x7 http://www.jazzmm.com JetFax 800-753-8329 http://www.jetfax.com Kensington Microware Ltd. 800-535-4242, 415-572-2700 http://www.kensington.com Kidasa Software 512-328-0168, fax 512-328-0247 http://www.kidasa.com Kingston Technology Co. 800-436-0640, 714-435-2639 http://www.kingston.com KnowledgePoint 800 727-1133 http://www.knowledgepoint.com Labtec Enterprises 360-896-2000, fax 360-896-2020 http://www.labtec.com LEAD Technologies 704-372-9681, fax 704-332-5868 http://www.leadtools.com Lexmark International Automated voice: 800-553-9457 Broken/missing parts: 800-453-9267 Printers: 606-232-3000 http://www.lexmark.com Logitech 510-795-8100 http://www.logitech.com Lotus Development Corp. All Passport Plans: 800-266-8720 Pay per incident- cc:Mail: 800-804-8380 Desktop: 800-553-4270 Notes: 800-437-6391 http://www.support.lotus.com Macola Software 800-468-0834, 614-382-5999 http://www.macola.com Macromedia 415-252-9080, fax 415-703-0924 http://www.macromedia.com MathSoft 970-339-7119 http://www.mathsoft.com Matrox Graphics 514-685-0270, fax 514-969-6363 http://www.matrox.com Maximizer Technologies 800-368-6344 http://www.maximizer.com MECA Software 888-808-6322 ($1.95/minute) http://www.mymnet.com Mediatrix Peripherals 819-829-8749, fax 819-829-5100 http://www.mediatrix.com MetaTools 805-566-6200 http://www.metatools.com Metz Software 206-641-4525 http://www.metz.com Micro Solutions 815-754-4500, fax 815-756-4986 http://www.micro-solutions.com Microcom Carbon Copy: 617-551-1414 Hardware: 617-551-1313 http://www.microcom.com MicroEdge 919-831-0600, fax 919-831-0101 http://www.slickedit.com Micrografx 972-234-2694, 972-644-3688 http://www.micrografx.com MicroHelp Development products: 770-516-0898 Utilities: 770-591-6448 http://www.microhelp.com Micron Electronics 800-877-8856, fax 800-270-1232 http://www.mei.micron.com Microsoft Corp. Standard support (dial 206-635-): Access: 7050 Excel: 7070 Money: 7131 Mouse/Hardware: 7040 MS-DOS: 206-646-5104 Multimedia products: 7172 Office: 7056 PowerPoint: 7145 Project: 7155 Publisher: 7140 Windows 3.1x: 7098 Windows 95: 7000 Windows NT: 7018 Word: 206-462-9673 Works: 7130 http://www.microsoft.com MidWest Micro 800-262-6622, 513-368-3862 http://www.mwmicro.com Mind Path Technologies 214-233-9296x4 http://www.mindpath.com miro Computer Products 415-855-0950 http://www.miro.com Mitsuba Corp. 800-MITSUBA, 909-392-2000 http://www.mitsuba.com Mitsubishi Electronics America 800-344-6352, fax 714-236-6453 http://www.mela-itg.com Mitsumi Electronics Corp. 214-550-7300 http://www.mitsumi.com Motorola Help Desk: 800-934-4721 http://www.motorola.com Mustang Software 805-873-2550 http://www.mustang.com Mylex/BusLogic Mylex: 510-608-2400 BusLogic: 408-654-0760 http://www.mylex.com MySoftware Co. 970-522-3000, fax 415-325-3106 http://www.mysoftware.com Nanao USA Corp. (see EIZO Nanao Technologies) National Microcomputers 800-800-4662 x9, 801-265-3700 x9 http://www.natmicro.com NEC Technologies 800-388-8888 http://www.nec.com NetManage ECCO Pro: 206-885-0559 Other products: 408-973-8181 http://www.netmanage.com Nico Mak Computing 860-429-3539 http://www.winzip.com NMB Technologies 800-662-8321 http://www.nmbtech.com Nokia Display Products 800-483-7952 http://www.nokia.com Number Nine Visual Technology 617-674-0009, fax 617-674-8595 http://www.nine.com Odyssey Computing 619-675-3775 http://www.odysseyinc.com Omega Research SuperCharts: 305-270-0174 TradeStation: 305-270-9336 Wall Street Analyst: 305-270-8674 http://www.omegaresearch.com OÕReilly & Associates 800-998-9938 x401 http://www.ora.com Ositech Communications 888-OSITECH, 519-836-8063 http://www.ositech.com Pacific CommWare 541-482-2744, fax 541-482-2627 http://www.turbocom.com Palo Alto Software 541-683-6162, fax 541-683-6250 http://www.pasware.com Panasonic Communications & Systems Co. 800-PANASYS http://www.panasonic.com Pantone 201-935-5500, fax 201-896-0242 http://www.pantone.com PC-Kwik Corp. 503-644-8827, fax 503-646-8267 http://www.pc-kwik.com Peachtree Software DOS: 770-923-4318 Windows: 770-279-2099 http://www.peachtree.com Phoenix Technologies Ltd. 671-551-3703 http://www.ptltd.com Pinecliffe International WOPR: 314-965-5630 http://www.wopr.com/wopr/ Plannet Crafters 770-998-8664, fax 770-998-8197 Play 916-851-0900, fax 916-853-9831 http://www.play.com Plextor 408-980-1838 x3, fax 408-986-1010 http://www.plextor.com Portable Software Corp. 206-637-0060 http://www.xpense.com Portrait Displays 510-227-2716, fax 510-227-2705 http://www.portrait.com Practical Peripherals 770-840-9966, fax 770-734-4601 http://www.practinet.com QLogic 800-662-4471, 714-668-5037 http://www.qlc.com Quantum Corp. 800-826-8022 http://www.quantum.com Quantex Microsystems 800-813-2062 http://www.quantex.com Quarterdeck Corp. (includes Datastorm Technologies) ProComm and TalkSHOW: 573-875-0530 Vertisoft: 573-875-0932 Other products: 310-309-4250 http://www.quarterdeck.com Recognita Corp. of America 408-736-6813 http://www.recognita.hu Ricoh Corp. Cameras: 702-352-1600 Peripherals: 800-955-3453 http://www.ricoh.com Robotech 800-255-2215 x3 http://www.robotechusa.com Samsung Electronics America 800-SAMSUNG http://www.sec.samsung.co.kr Serif 603-886-6642, fax 603-889-1127 http://www.serif.com Sharp Electronics Corp. 800-237-4277 http://www.sharp-usa.com Sheridan Software Systems 516-753-0985, fax 516-753-3661 http://www.shersoft.com Shiva Corp. 617-270-8400 http://www.shiva.com Socket Communications 510-744-2720, fax 510-744-2727 http://www.socketcom.com SofNet (see Global Village Communication) Softblox 404-892-4766 http://www.softblox.com Softcraft Technologies 816-891-8418 Softdesk Retail Products 816-891-8418 http://www.softdesk.com SoftKey International 423-673-2020 Automated voice/fax: 423-670-2022 http://www.softkey.com Software Publishing Corp. ASAP, Harvard, Professional Write: 970-522-9064 OnFile: 407-333-4160 http://www.spco.com Solutionsoft 408-736-1431, fax 408-736-4013 http://www.solutionsoft.com SoftArc 800-SOFTARC, 905-415-7000 http://www.softarc.com Sony Electronics 408-894-0555 CD-ROM Discman, 800-766-9236 http://www.sel.sony.com SPSS 312-329-3410, fax 312-329-3668 http://www.spss.com Stac Electronics 619-794-3700 http://www.stac.com Starfish Software 970-522-4610 http://www.starfishsoftware.com STB Systems 800-234-4334, 972-669-0989 http://www.stb.com Stylus Innovation (see Computer Telephony Product Group of Artisoft) Symantec Corp. (includes Norton and Delrina) Main customer support: 541-345-3322 Norton AntiVirus: 541-465-8420 Norton Utilities: 541-465-8440 pcAnywhere: 541-465-8430 WinFax PRO 4.0: 416-443-4390 http://www.symantec.com Syquest Technology 510-226-5400 http://www.syquest.com Tektronix Printers: 800-835-6100 http://www.tek.com Texas Instruments 800-TI-TEXAS http://www.ti.com Toshiba America Information Systems 800-999-4273 http://www.toshiba.com TouchStone Software Corp. 800-531-0450, 714-374-2801 http://www.checkit.com Traveling Software 206-463-8088 LapLink 95: 206-487-8804 http://www.travsoft.com Turtle Beach Systems 510-624-6265, fax 510-624-6292 http://www.tbeach.com Ulead Systems 310-523-9391, fax 310-523-9399 http://www.ulead.com UMAX Technologies 800-468-8629, 510-651-8883 http://www.umax.com U.S. Robotics Courier: 800-550-7800 Palm Pilot: 847-676-1441 Sportster: 847-982-5151 http://www.usr.com ViewSonic Corp. 800-888-8583, 909-869-7976 http://www.viewsonic.com Virtus Corp. 919-467-9700, fax 919-460-4530 http://www.virtus.com Visio Corp. 206-521-4600, fax 206-521-4601 http://www.visio.com Visioneer 541-884-5548, fax 541-884-8474 http://www.visioneer.com Wacom Technology 800-922-6620, 360-750-8882 http://www.wacom.com WinBook Computer Corp. 800-468-1225, 614-481-7465 http://www.winbook.com WinSales 206-747-2464, fax 206-747-2955 http://www.winsales.com WRQ 206-217-7000 http://www.wrq.com Xerox Corp. Desktop products: 800-TEAM-XRX OCR products: 800-248-6550 http://www.xerox.com Zenith Data Systems 800-227-3360 http://www.zds.com ZEOS, div. of Micron Electronics 800-228-5390, fax 208-893-4482 http://www.mei.micron.com Zoom Telephonics 617-423-1076, fax 617-423-5536 http://www.zoomtel.com ********************************************** Copyright © 1997 CMP Media Inc. WINDOWS Magazine (ISSN 1060-1066) is published monthly with two bonus issues a year for $24.94 per year by CMP Media Inc., 600 Community Drive, Manhasset, NY 11030. Periodicals postage paid at Manhasset, NY, and additional mailing offices. POSTMASTER: Send address changes to WINDOWS Magazine, P.O. Box 420215, Palm Coast, FL 32142-0215. Registered for GST as CMP Media Inc. GST# 131288078, Agreement Number 0225932. BULK RATE U.S. POSTAGE PAID CMP Media Inc.