Artisoft Engineering is conducting a survey to better satisfy our customers 
and we would appreciate receiving your input to the following questions.  

Please fax your reply to 520-670-7050 or 
Email to survey@artisoft.com.

Please answer the following questions using the following guidelines:
Excellent (4) ... Good (3) ... Fair (2) ... Poor (1) 

==========================================================================

1a) What patch file did you obtain? (I.E. NOS700, W95700, etc.)    _______

1b) What date did you download the patch?                          _______

2)  Did the patch resolve your problem? (Y/N)                      _______

3a) Do you have a Case ID number with Technical Support?           _______

3b) How professionally did Technical Support handle the 
    problem?                                                       _______

3c) How satisfied are you with the level of effort that was
    put into resolving your problem?                               _______

4)  How satisfied are you with the solution?                       _______

5)  How satisfied are you with the instructions in this patch?     _______

6a) Have you ever dealt with another company's patch
    procedure? (Y/N)                                               _______

6b) If yes, how does Artisoft's patch procedure compare?           _______
    
    Comments:_____________________________________________________________
    ______________________________________________________________________
    ______________________________________________________________________    

7)  From the perspective of an end-user, how do you feel about: 
    a) receiving a patch via the BBS                               _______
    b) receiving a patch via CompuServe                            _______
    c) receiving a patch via FTP over the Internet                 _______
    d) receiving a patch on a disk                                 _______
    
8)  If the patch included an automated installation, such as
    a batch file, how beneficial did you find it?                  _______


Suggestions:______________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

                        SURVEY.TXT  01-23-97  3:00p