What's New in VirusScan for Windows 95 v3.1.0 (3007) Copyright 1994-1997 by McAfee, Inc. All Rights Reserved. Thank you for using McAfee's VirusScan for Windows 95. This What's New file contains important information regarding the current version of this product. It is highly recommended that you read the entire document. McAfee welcomes your comments and suggestions. Please use the information provided in this file to contact us. ___________________ WHAT'S IN THIS FILE - New Features - Known Issues - Installation - Documentation - Frequently Asked Questions - Contact McAfee ____________ NEW FEATURES 1. VirusScan's powerful new user interface provides advanced scan configuration settings and a complete Tools menu. From the Tools menu, users can: Password protect scan tasks, gain access to the McAfee Virus List, and start the VirusScan Console. The Tools menu is conveniently located in VirusScan's main window. 2. The VirusScan Console is an intuitive addition to VirusScan for Windows 95. The VirusScan Console facilitates easy and efficient scheduling and configuring of scan tasks. 3. VirusScan v3.1.0 offers configuration lockdown for both the on-demand scanner and VShield, the on-access scanner, through password protection. Users or administrators can now password protect scan settings to prevent unintentional changes being made. 4. ScreenScan is now compatible with 3-D screen savers in Windows 95 Service Pack II. 5. Increased file compression scanning capabilities. VirusScan now scans files compressed with PKLITE, LZEXE, and LHA compression software. 6. VShield is now compatible with Microsoft's 'FindFast' Fast File Indexer that comes with MS Office. Now, while FindFast indexes your files for faster access, VShield will check them for macro viruses. Now you can have fast, safe access to all your documents. 7. VShield now supports Novell Client32. * NEW VIRUSES DETECTED * This DAT file detects the following 174 new viruses. Locations that have experienced particular problems with specific viruses are also identified. ALIEN.F ALLIANCE.B ANT.B:TW APPDER.F (Singapore) ASBV BALROG.A BANDUNG.AP BANDUNG.AQ BANDUNG.AR BEEPER.A BEEPER.B BISMARK.E BOX.D:TW CALENDAR.A CAP.B CAP.C CAP.G CAP.H CAP.N CAP.O CAP.Q CAP.R CAP.S CAP.T CAP.V CAP.W CEBU.A CLOCK.I:DE CMD.A COLORS.BC COLORS.BD COLORS.BE COLORS.BF COLORS.BG COLORS.BH COLORS.BI COLORS.BJ COLORS.BK CONCEPT.AT CONCEPT.AU CONCEPT.AV CRASH.A CVCK1:KIT DANCE.A DIR-II.1536.G DOGGIE.E DRACULA.A DZT.E (US) DZT.F ERASER.M:TW (INTENDED) ERASER.N:TW (INTENDED) ERASER.O:TW ERASER.P:TW (TROJAN) ETERNITY.599 FUZZY.A GOLDFISH.C HELPER.D HELPER.E HLLO.6736 HLLP.7072 HLLP.8832 HOOTERS.5000 HYBRID.E HYBRID.F IMMORTAL.2174 IMPOSTER.C IRISH.Q JERUSALEM-1813-DROPPPER (FRI 13TH) JM.710 JOHNNY.N JOHNNY.N1 KILLOK.A KILLOK.B KILLOK.C KOMPU.D LAHYANI.1356 LEMON.B LITHI.4113 LUNCH.D MARK:TW MDMA.H MDMA.S MDMA.U MERCY1B.575 MINIMAL.P NICEDAY.K NICEDAY.L NICEDAY.M NICEDAY.N NJ-DLK1.I (INTENDED) NJ-WMDLK1.H NOPRINT.A NPAD.BK NPAD.BQ NPAD.BR NPAD.BS NPAD.BT NPAD.BU NPAD.BV NPAD.BW NPAD.BX NPAD.BY NPAD.BZ NPAD.CA NPAD.CB NPAD.CC NPAD.CD NUCLEAR.N PAYCHECK.D PG PIG.C:TW PS-MPC.702 QUICK.A RAPI.AJ2 RED.A:DE REHENES.A SAFWAN.A SCHUMANN.A SHOWOFF.BD SHOWOFF.BE SHOWOFF.BF SHOWOFF.BG SHOWOFF.BH SHOWOFF.BI SHOWOFF.BJ SHOWOFF.BK SHOWOFF.BL SHOWOFF.BM SHOWOFF.BN SHOWOFF.BO SHOWOFF.BP SHOWOFF.BQ SHOWOFF.BR SHOWOFF.BS SMILEY.C:DE SPANSKA.1120.B (Internet) SPARKLE.A SWLABS.C TALON.K TEMPLE.B TRAP.A:TW TRAP.B:TW TRAP.C:TW TRAP.D:TW TRIVIAL.170 TWNO.Z:TW TWOLINES.J TWOLINES.J1 TWOLINES.K TWOLINES.K1 TWOLINES.L TWOLINES.L1 TWOLINES.M TWOLINES.M1 TWOLINES.N1 TWOLINES.O TWOLINES.O1 TWOLINES.P TWOLINES.P1 UNCOMPLETED.613 UNDERGRO.A VAMPIRE.A:TW VAMPIRE.B:TW VARMINT.A:TW VICINITY.A:DE (Austria) WAZZU.CE WAZZU.CF WAZZU.CG WAZZU.CH WAZZU.CI WMVH1.KIT:TW (TROJAN) XM/LAROUX.D (Europe) XM/LAROUX.E (Hong Kong) ZASHIB.A * NEW VIRUSES CLEANED * This DAT file cleans the following 154 new viruses. Locations that have experienced particular problems with specific viruses are also identified. ALIEN.F ALLIANCE.B ANT.B:TW APPDER.F (Singapore) ASBV BALROG.A BANDUNG.AP BANDUNG.AQ BANDUNG.AR BOX.D:TW CALENDAR.A CAP.B CAP.C CAP.G CAP.H CAP.N CAP.O CAP.Q CAP.R CAP.S CAP.T CAP.V CAP.W CEBU.A CLOCK.I:DE COLORS.BC COLORS.BD COLORS.BE COLORS.BF COLORS.BG COLORS.BH COLORS.BI COLORS.BJ COLORS.BK CONCEPT.AT CONCEPT.AU CONCEPT.AV CRASH.A CVCK1:KIT DANCE.A DIR-II.1536.G DRACULA.A DZT.E (US) DZT.F ERASER.M:TW (INTENDED) ERASER.N:TW (INTENDED) ERASER.O:TW ERASER.P:TW (TROJAN) ETERNITY.599 FUZZY.A GOLDFISH.C HYBRID.E HYBRID.F IMMORTAL.2174 IMPOSTER.C IRISH.Q JM.710 JOHNNY.N JOHNNY.N1 KILLOK.A KILLOK.B KOMPU.D LAHYANI.1356 LEMON.B LITHI.4113 LUNCH.D MDMA.S MDMA.U MERCY1B.575 MINIMAL.P NICEDAY.K NICEDAY.L NICEDAY.M NICEDAY.N NOPRINT.A NPAD.BQ NPAD.BR NPAD.BS NPAD.BT NPAD.BU NPAD.BV NPAD.BW NPAD.BX NPAD.BY NPAD.BZ NPAD.CA NPAD.CB NPAD.CC NPAD.CD NUCLEAR.N PAYCHECK.D PG PIG.C:TW PS-MPC.702 QUICK.A RAPI.AJ2 RED.A:DE REHENES.A SAFWAN.A SCHUMANN.A SHOWOFF.BD SHOWOFF.BE SHOWOFF.BF SHOWOFF.BG SHOWOFF.BH SHOWOFF.BI SHOWOFF.BJ SHOWOFF.BK SHOWOFF.BL SHOWOFF.BM SHOWOFF.BN SHOWOFF.BO SHOWOFF.BP SHOWOFF.BQ SHOWOFF.BR SHOWOFF.BS SMILEY.C:DE SPANSKA.1120.B (Internet) SPARKLE.A SWLABS.C TEMPLE.B TRAP.A:TW TRAP.B:TW TRAP.C:TW TRAP.D:TW TRIVIAL.170 TWNO.Z:TW TWOLINES.J TWOLINES.J1 TWOLINES.K TWOLINES.K1 TWOLINES.L TWOLINES.L1 TWOLINES.M TWOLINES.M1 TWOLINES.N1 TWOLINES.O TWOLINES.O1 TWOLINES.P TWOLINES.P1 UNCOMPLETED.613 UNDERGRO.A VAMPIRE.A:TW VAMPIRE.B:TW VICINITY.A:DE (Austria) WAZZU.CE WAZZU.CF WAZZU.CG WAZZU.CH WAZZU.CI WMVH1.KIT:TW (TROJAN) XM/LAROUX.D (Europe) XM/LAROUX.E (Hong Kong) ZASHIB.A ____________ KNOWN ISSUES 1. The new 3000 series DATs contained in VirusScan v3.1.0 are not backward compatible with the VirusScan v2.x series. The 3000 series DATs should not be used with VirusScan v2.x products. 2. Windows 95 no longer requires MS-DOS memory managers. Using MS-DOS memory managers may cause VirusScan for Windows 95 to falsely detect viruses in memory. To eliminate false warnings, remark (Rem) the memory manager lines from your CONFIG.SYS to deactivate them. 3. ScreenScan's log file has a maximum size of 100KB. If the file reaches this size, the oldest data will be deleted. To retain logging data, you should edit the content to keep the log file under 100K or save the oldest data to another file. 4. ScreenScan will stop scanning after it detects a virus and prompt you to launch VirusScan. If you have additional viruses on your system, ScreenScan will not notify you until the next time it activates. McAfee recommends that you scan and clean your entire system with VirusScan whenever ScreenScan detects a virus. 5. After uninstalling ScreenScan, the screen saver will be set to None. You can reactivate your screen saver from the Display Properties. 6. If using CTRL+ALT+DEL to shut down a Windows 95 system when VShield or any other VxD is enabled, Windows will not shut down. However, VShield or the VxD will be disabled. Windows will not shut down unless the shut down process is repeated. This is a known issue with Microsoft's Windows 95 operating system. 7. When creating an Emergency Disk, you must close all open windows to the floppy drives. The Emergency Disk creation utility must have exclusive access to the floppy or the system file transfer may fail, making the disk non-bootable. 8. If password protection is set for VShield or any scan task, when an associated program is launched, you will be prompted to verify the password. You must use the mouse to click in the text field to enter the password, or click on Cancel to exit. Keyboard strokes are not functional. This is a Microsoft issue as stated in Microsoft's Knowledge Base Article ID #Q84133. 9. The Status properties page for VShield Properties can only be updated by closing and reopening VShield's Task Properties window. 10. If an .LZH file is infected with the Concept macro virus, you must first decompress the file to delete the virus. 11. The VShield component of VirusScan 3.1.0 contains significant enhancements over the VShield component of VirusScan 3.0.0. Because of these extensive modifications to the product, McAfee strongly recom- mends you reboot your system after installing the new version of VirusScan. You will not be protected by VShield until you reboot. 12. When running two or more instances of Scan32.EXE and two or more LHA compressed archives are scanned simultaneously, Scan32.EXE will terminate with a page fault. 13. Scan32.EXE cannot scan boot sectors on FAT32 systems. 14. When an infected file is unzipped directly to a Novell server, VShield will not detect the infection as the file is created. For maximum security, use VirusScan to scan the Novell server after the files have been unzipped to the server. ____________ INSTALLATION * INSTALLING THE PRODUCT * 1. Do one of the following: - If installing from diskette or compact disc, insert it into your floppy disk drive or CD-ROM drive. - If installing from files downloaded from a BBS or the McAfee Web Site, decompress the zipped files into a directory on the network or your local drive. 2 Select Run from the Start menu. 3. If installing from diskette, type x:\setup.exe where x is the drive in which you placed the diskette. Click OK. If installing from compact disc, type x:\win95\setup.exe where x is the drive in which you placed the CD-ROM. Click OK. If installing from downloaded files, type x:\path\setup.exe where x:\path is the location of the files (for example, C:\DOWNLOAD\SETUP.EXE). Click OK. Response: The Welcome screen is displayed. Click Next to continue. 4. Follow the on-screen installation instructions to complete VirusScan installation. 5. When installation is complete, reboot your system for the changes to take effect. * PERFORMING A SILENT INSTALLATION * If you would like to perform a "silent" installation of VirusScan, requiring minimal user interaction and using all default or "Typical" installation settings, add -s (i.e. SETUP.EXE -s) to the setup command when you install the product. Network Administrators can customize the silent installation feature by following the steps outlined below. 1. Check in the Windows directory to ensure that a file named SETUP.ISS does not already exist. If it does, rename it, back it up, or delete it. 2. Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r). 3. Select the components you would like to be installed during the silent installation. All responses will be recorded. 4. Finish the installation, and locate the file SETUP.ISS in the Windows directory. Note: You can modify this file to allow the instal- lation to copy the VirusScan files to the drive where the operating system resides instead of defaulting to the C: drive by following the instructions below: Locate the section [SdSetupType-0] in the SETUP.ISS file and go to the line: Result=x where x is equal to: 301 (Typical installation) 302 (Compact installation) 303 (Custom installation) Add 100 to the above value, so that the Result variable is equal to 401, 402, or 403. 7. Copy the installation files onto a local or mapped drive, then rename, back up, or delete the SETUP.ISS file. Note: A silent install cannot be performed from multiple media as the silent operation will be comprimised when the install prompts the user for more media. 8. Copy the new SETUP.ISS from the Windows directory to the location of the installation files. 9. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s). NOTE: If you do not specify a "recorded" answer for all dialog boxes during the initial installation, the silent installation will fail. Also, the file used for the silent installation, SETUP.ISS, may not work properly across different operating systems. For example, if the silent install is generated for Windows 95, it may not work properly in Windows 3.1x or Windows NT. 10. When the silent installation is complete, the machine will reboot automatically. * PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 95 * Note: Depending on the type of license you purchased, some of these files may not be installed. Files located in the Install directory: ======================================= 1. Installed for VShield/Scan32/DOS/ScreenScan: README.1ST = License and registration information CLEAN.DAT = Virus clean definition data MCALYZE.DAT = Virus definition data NAMES.DAT = Virus names definition data SCAN.DAT = Virus scan definition data ADVGUI.DLL = Advanced interface library file MCGUI32.DLL = AV Console library file S95EXT.DLL = Library file SHEXTVSH.DLL = Library file AVCONSOL.EXE = VirusScan Console program file MCECOM.EXE = Electronic Commerce program file CHKVXD.EXE = VShield virtual device SCNCFG32.EXE = VirusScan configuration program SETBROWS.EXE = Set browser program VIRLST32.EXE = McAfee Virus List VALIDATE.EXE = McAfee file validation program VSECOMR.EXE = Electronic Commerce program file WCMDR.EXE = Windows Commander program driver checking utility AVCONSOL.HLP = AV Console help file SCAN32.HLP = Scan32 help file VSHCFG32.HLP = VShield configuration help file AVCONSOL.INI = AV Console initialization file WCMDR.INI = Windows Commander configuration settings WCMDRSIL.INI = unInstallShield helper configuration DELSL?.ISU = Uninstall file PACKING.LST = Packing list FAXFORM.TXT = Fax registration form LICENSE.TXT = License text file RESELLER.TXT = McAfee authorized resellers VSCLOG.TXT = Activity log for VirusScan VSHLOG.TXT = Activity log for VShield WHATSNEW.TXT = What's New document 2. Installed for VShield/Scan32: DPMI16.DLL = 16-bit DOS protected mode interface library DPMI32.DLL = 32-bit DOS protected mode interface library MCALYZE.DLL = Library files MCCOD32.DLL = Library files MCKRNL32.DLL = Library files MCSCAN32.DLL = Library files MCUTIL32.DLL = Library files VSECOM.DLL = Library files 3. Installed for VShield: VSHCFG32.EXE = VShield configuration program VSHWIN32.EXE = VShield engine DEFAULT.VSH = Default VShield settings 4. Installed for Scan32: SHUTIL.DLL = Run-time support library SCAN32.EXE = VirusScan for Windows 95 program DEFAULT.VSC = Default Scan32 settings 5. Installed for Emergency Disk Creation Utility: SCAN.EXE = MS-DOS scan program SCANPM.EXE = Protected mode scanner EDISK32.EXE = Emergency Disk creation utility GETREPLY.EXE = Emergency diskette program component EDAT.1 = Emergency Disk batch file EDAT.2 = Emergency Disk program information file EDAT.3 = Emergency Disk file EDAT.4 = Emergency Disk file EDAT.5 = Emergency Disk file EDAT.6 = Emergency Disk file EDISK.SCR = Emergency Disk script MCKRNL16.DLL = Emergency Disk library file MCUTIL16.DLL = Emergency Disk library file EMSCAN.DAT = Virus scan definition data EMCLEAN.DAT = Virus clean definition data EMNAMES.DAT = Virus names definition data 6. Installed for ScreenScan: MCKRNL32.DLL = Library file MCUTIL32.DLL = Library file SCRSCANP.DLL = Library file SCRSCANR.DLL = Library file DUNZIP32.DLL = ScreenScan compression library file DZIP32.DLL = ScreenScan compression library file SCRSCAN.EXE = ScreenScan program file ScreenScan Activity Log.TXT = ScreenScan activity log Files located in WINDOWS directory: ========================================== SECCAST.ICO = Secure Cast icon Files located in WINDOWS\SYSTEM directory: ========================================== 1. Installed for VShield/Scan32/DOS: MCAFECOM.DLL = McAfee Electronic Commerce library file 2. Installed for VShield/Scan32: MCKRNL.VXD = Detection virtual device driver MCSCAN32.VXD = Detection virtual device driver MCUTIL.VXD = Support virtual device driver 3. Installed for VShield: VSHIELD.VXD = Detection virtual device driver Files located in the WINDOWS\HELP directory: ============================================ 1. Installed for VShield: VSHLDCFG.HLP = VShield help 2. Installed for Scan32: SCANEXT.HLP = Scan32 Extension help VIRUSCAN.HLP = VirusScan help INETWH16.DLL = Internet library help file INETWH32.DLL = Internet library help file 3. Installed for ScreenScan: SCRSCAN.HLP = ScreenScan help Note: WINDOWS refers to the directory to which Windows 95 is installed, not the Windows 3.1x directory. * TESTING YOUR INSTALLATION * The Eicar Standard AntiVirus Test File is a combined effort by anti-virus vendors throughout the world to come up with one standard by which customers can verify their anti-virus installations. To test your installation, copy the following line into its own file and name it EICAR.COM. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H* When done, you will have a 69- or 70-byte file. When VirusScan is applied to this file, SCAN will report finding the EICAR-STANDARD-AV-TEST-FILE virus. THIS IS NOT A VIRUS. However, users often have the need to test that their installations function correctly. The anti- virus industry, through the European Institute for Computer Antivirus Research, has adopted this standard to facilitate this need. Please delete the file when installation testing is completed so unsuspecting users are not unnecessarily alarmed. _________________________________ MANUALLY UNINSTALLING THE PRODUCT McAfee recommends using VirusScan's uninstall program provided. You can access the uninstaller from the Start menu in Programs/McAfee VirusScan. If, however, UNINSTALLER.EXE is not present on your system, follow the instructions outlined below to manually uninstall VirusScan: 1. Remove VirusScan from the AUTOEXEC.BAT file: 1. Go to the System Configuration Editor window by typing SYSEDIT in the Start/Run dialog box and press Enter. 2. In the first file, the AUTOEXEC.BAT, delete the VirusScan entry and the @IF ERRORLEVEL 1 PAUSE line if present. 3. Save the changes and close the Configuration Editor window. 2. Remove VirusScan icons: The VirusScan icons can be removed from the Taskbar properties page in Start/Settings/Taskbar. Follow the instructions below to remove VirusScan icons. 1. From the Taskbar properties page, click Remove. 2. Highlight the McAfee VirusScan folder. 3. Click the Remove button to remove the icons. 4. Click Okay. 3. Edit the Registry: 1. To get to the Registry, type REGEDIT in the Start/Run dialog box and press Enter. 2. In HKEY_CLASSES_ROOT, delete the key "VirusScan" from the following: comfile\\shell\\VirusScan Directory\\shell\\VirusScan Drive\\shell\\VirusScan exefile\\shell\\VirusScan Excel.Addin\\shell\\VirusScan Excel.Chart.5\\shell\\VirusScan Excel.Chart.8\\shell\\VirusScan Excel.Macrosheet\\shell\\VirusScan Excel.Sheet.5\\shell\\VirusScan Excel.Sheet.8\\shell\\VirusScan Excel.Template\\shell\\VirusScan Excel.Workspace\\shell\\VirusScan Excel.XLL\\shell\\VirusScan WinZip\\shell\\VirusScan Word.Document.6\\shell\\VirusScan Word.Document.8\\shell\\VirusScan Word.Template\\shell\\VirusScan Delete the key "VSConfigFile" Delete the key "VSHConfigFile" 3. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run, delete the name "Vshwin32EXE". 4. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\RunServices, delete the name "Vshwin32EXE". 5. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\Uninstall, delete the key "VirusScan". 6. Exit the Registry Editor by choosing the REGISTRY option from the File Menu and selecting the EXIT option. 4. Delete VirusScan files and directories. 1. Using CTRL+ALT+DEL, end the VSHWIN32.EXE task. 2. Delete the McAfee directory under Program Files. 3. From \Windows\system directory, remove the following files: MCKRNL.VXD MCSCAN32.VXD MCUTIL.VXD VSHIELD.VXD 5. VirusScan is uninstalled. Reboot your system for the changes to take effect. _____________ DOCUMENTATION For more information, refer to the User's Guides, included on the CD-ROM versions of this program or available from McAfee's BBS and FTP site. These files are in Adobe Acrobat Portable Document Format (.PDF) and can be viewed using Adobe Acrobat Reader. This form of electronic documentation includes hypertext links and easy navigation to assist you in finding answers to questions about your McAfee products. Adobe Acrobat Reader is available on CD-ROM in the ACROREAD subdirectory. Adobe Acrobat Reader also can be downloaded from the World Wide Web at: http://www.adobe.com/acrobat/readstep.html VirusScan and ScreenScan documentation can be downloaded from McAfee's BBS or the World Wide Web at: http://www.McAfee.com For more information on viruses and virus prevention, see the McAfee Virus Information Library, MCAFEE.HLP, included on the CD-ROM version of this product or available from McAfee's BBS and FTP site. A ViaGraphix Interactive Anti-virus Training program also is available on the CD-ROM version, or can be purchased from the McAfee Web Site. __________________________ FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products also are available on McAfee's BBS, website, and CompuServe and AOL forums. Q: Why are my scheduled scan tasks not performed? A: If you have configured a scheduled scan and it does not take place on schedule, it is likely that you did not have the VirusScan Console open when the scan was to take place. The VirusScan Console must be open (it may be minimized) in order for the scan to take place. Q: VirusScan detected a virus on my system, but it is not a document, spreadsheet, or executable file (.EXE, .COM, .DO?, .XL?). Therefore, I suspect it may be a false detection. What can I do to verify a detected virus? A: If you suspect a false detection on a non-executable file, run VirusScan's command line scanner, SCAN.EXE, to verify an infection. If VirusScan for Windows95 detects a virus and SCAN.EXE does not, please download the latest DAT files to upgrade your virus definition files and scan your system again. If VirusScan still detects a virus that you suspect to be a false detection, please report the issue to McAfee technical support. Q: I would like to electronically purchase and download the latest version of VirusScan for Windows 95. I do not want to give my credit card information over the Internet for security purposes. Can I purchase VirusScan via modem and download the product via the Internet? A: Yes. The first time you download VirusScan for Windows 95, the McAfee electronic Wizard will prompt you to select the transmission method you prefer to download and to transmit your encrypted credit card information. At the Transaction Connection Type dialog box, select Internet to download your order via the Internet. At the Security Connection Type dialog box, select Direct Dial Modem to transmit your credit card information via modem. Q: While downloading a licensed copy of VirusScan for Windows 95, the installation was interrupted and/or canceled. Where can I find my licensed VirusScan files and how do I proceed with the installation? A: The files are in the VSint folder located in the Windows Temp directory. Double click on SETUP.EXE within the VSint folder to continue with the installation. Q: I have created my own Emergency diskette without using the Emergency Disk creation utility. How must I optimize my emergency disk's performance? A: To enable your own Emergency Disk, you must create a CONFIG.SYS file on the boot diskette and add the following lines: [CONFIG.SYS] DEVICE=HIMEM.SYS DOS=HIGH Add the HIMEM.SYS file from the DOS directory or if you are using Windows 95 system files, add HIMEM.SYS from the \WINDOWS\COMMAND directory to the boot diskette. Note: For detailed instructions on creating an Emergency diskette, refer to the instructions outlined in the electronic documentation (.PDF file) included in your VirusScan package. Q: I moved a .VSC file to my Startup folder. Whenever I turn on my PC, it launches VirusScan for Windows 95, but it does not begin scanning. How can I make it start scanning automatically? A: You need to customize your options. Take these steps: 1. Navigate to the location of the saved .VSC file. 2. Right-click on the .VSC file to reveal the Context Menu. 3. From the Context Menu, select Properties. 4. Select the Options Tab on the property sheet. 5. Check the Start Automatically box. By enabling this option, scanning will begin automatically. If viruses are not detected VirusScan for Windows 95 will automatically close and free up system resources. Q: When VirusScan for Windows 95 is launched, how does it determine the default settings? A: VirusScan for Windows 95 default settings may be found in the DEFAULT.VSC file located in the install directory. Q: What are the possible error codes returned by CHKVXD.EXE? A: The possible CHKVXD.EXE error level codes and their descriptions are listed below: 65535(-1)= VShield not installed 0 = VShield ensabled 1 = VShield disabled Q: How can I tell that ScreenScan is working? A: ScreenScan does not alert you when it is scanning your system. However, if you enable the logging option during your configuration, all ScreenScan activity will be recorded in a log file in the Installation directory. Q: How can I scan multiple or network drives with VirusScan? A: You can configure scans of multiple or network drives from the Detection property page in the Tools Advanced menu. To scan multiple or network drives, follow the steps below: 1. At the Detections property page, click Add. 2. Do one of the following: - To add all network drives to the Detection list, click Select Item to Scan and select All Network drives. - To add drives to the Detection list, click Select Drive or Directory to Scan. Enter a drive letter or click Browse to locate the drive you want scanned. 3. Click Okay. 4. Repeat this procedure to add additional drives to the Detection list. 5. Save your settings by selecting Save Settings in the File menu. Q: Can I update McAfee's data files to detect new viruses? A: Yes. If your data files are out-of-date, VirusScan for Windows 95 will periodically prompt you to update them. If you have a modem or Internet connection, you can use VirusScan's new electronic update feature for easy data file updates, technical support, and registration. Note: VirusScan's electronic update feature applies to the retail and evaluation copies of VirusScan only. If you own a corporate copy of VirusScan, please notify your System Administrator to receive your data file updates. If you need additional assistance with downloading, contact McAfee Download Support at (408) 988-3832. Q: Why are there two sets of data files available for download from www.McAfee.com? A: One set, which has a filename beginning with 30, is compatible with VirusScan versions 3.0.0 and later. This is the file you will download to update your installation of VirusScan. The second set, which has a filename beginning with 97, is designed to support older versions of VirusScan (previous to v3.0.0) and should not be used with this version of VirusScan. ______________ CONTACT McAFEE * FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS * Contact McAfee's Customer Care department: 1. Corporate-licensed customers, call (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time Retail-licensed customers, call (972) 278-6100 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III fax 3. Fax-back automated response system (408) 988-3034 24-hour fax Send correspondence to any of the following McAfee locations. McAfee Corporate Headquarters 2805 Bowers Santa Clara, CA 95051-0963 McAfee East Coast Office Jerral Center West 766 Shrewsbury Avenue Tinton Falls, NJ 07724-3298 McAfee Central Office 4099 McEwen Suites 500 and 700 Dallas, TX 75244 McAfee Canada 139 Main Street Suite 201 Unionville, Ontario Canada L3R2G6 McAfee Europe B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands McAfee (UK) Ltd. Hayley House, London Road Bracknell, Berkshire RG12 2TH United Kingdom McAfee France S.A. 50 rue de Londres 75008 Paris France McAfee Deutschland GmbH Industriestrasse 1 D-82110 Germering Germany McAfee Japan KK 4F Toranomon Mori bldg. 33 3-8-21 Toranomon Minato-Ku Tokyo, 105 Japan Or, you can receive online assistance through any of the following resources: 1. Bulletin Board System: (408) 988-4004 24-hour US Robotics HST DS 2. Internet e-mail: support@mcafee.com 3. Internet FTP: ftp.mcafee.com 4. World Wide Web: http://www.mcafee.com 5. America Online: keyword MCAFEE 6. CompuServe: GO MCAFEE 7. The Microsoft Network: GO MCAFEE Before contacting McAfee, please make note of the following information. When sending correspondence, please include the same details. - Program name and version number - Type and brand of your computer, hard drive, and any peripherals - Operating system type and version - Network name, operating system, and version - Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN script - Microsoft service pack, where applicable - Network card installed, where applicable - Modem manufacturer, model, and baud, where applicable - Relevant browsers/applications and version number, where applicable - Problem - Specific scenario where problem occurs - Conditions required to reproduce problem - Statement of whether problem is reproducible on demand - Your contact information: voice, fax, and e-mail Other general feedback is also appreciated. Documentation feedback is welcome. 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