TROUBLESHOOTING

1.   Check the release date of WP.
3.   Read the appropriate sections in the manual and workbook. 
     Tip:  Manuals are in the Info Door.
4.   Check any applicable Info Door.  
     Tip:  The * is a wildcard. (Example: tab* will locate memos  
     including words like tabbed, tabs, tabbing.) The / is the "or"
     character.  (Example: hang*/freez*/lock* will locate memos   
     that include either hang, hanging, lock, locking, locked,    
     freezing, etc.)
6.   Check Reveal Codes, Initial Codes Setup (Shift+F8, 2), and   
     Document Initial Codes (Shift+F8, 1).  Make sure all codes are
     in the correct sequence (if Autocode Placement has been turned
     off) and that there are no unnecessary or misplaced codes.
7.   Can you consistently duplicate the problem?  Can you duplicate
     the problem from a clear screen?  What are you doing to cause 
     the problem, keystroke by keystroke (if possible). This will 
     determine if the problem is isolated to a specific document or
     can be easily duplicated.
9.   Try renaming the .SET file.  If this corrects the problem,   
     try resetting your default settings to see if the problem can 
     be recreated.  If you cannot recreate the problem after      
     recreating their .SET file, leave a message to the SYSOP and 
     send in a copy of your .SET file.  Are you on a network?  If 
     so, what type?  Is everyone having the same problem or is it 
     isolated to specific work stations or users? 
10.  Run CHKDSK (DO NOT Use CHKDSK On networks). Write down any   
     errors reported.
11.  Does you have any resident third-party programs?  If make a  
     backup copy of the AUTOEXEC.BAT and CONFIG.SYS files, rename 
     the original files, and create a CONFIG.SYS file containing  
     the following information:
     
FILES=20
BUFFERS=5

     Then reboot the machine.  This will allow the machine to run 
     in a "VANILLA" environment without TSRs.
12.  Reinstall the program in a new directory on the hard drive.  
     Test the problem in WP running from the new directory.  Does 
     the problem still occur? 
13.  Can you duplicate the problem on another machine?  If you    
     cannot duplicate it on another machine using the same        
     software, it may be specific to your hardware configuration. 
14.  If the problem is a printing problem, check "Printer/Printing 
      roubleshooting Guide" 
15.  If you have checked all of the above and the problem is still 
     occurring, leave a message to the sysop with information about
     of the steps you have taken and what the results were.

Note:  If you are having a problem in the International version of
the product, try duplicating the problem in the latest US version
of the product.  If you can duplicate the problem in the US
version, put the US date as the date of the product when leaving a
message.

REQUIRED INFORMATION FOR AN STR
1.   If the sysop cannot duplicate the problem, complete hardware
     information will be necessary.  This includes brands of      
     hardware components (machine brand, graphics card, versions of
     programs, etc.).  
2.   Upload a copy of the file that duplicates the problem.  If a 
     problem requires more than a few keystrokes, a file will     
     expedite the resolution process.