DATE:	April 1, 1993
PRODUCT:	WordPerfect 6.0 for DOS
SUBJECT:	Networks Troubleshooting Guide

1.	Verify sufficient rights to the program directory.
2.	Make sure the program files are flagged correctly. 
3.	Check for proper syntax in the .ENV file.  
	a.	If the .ENV file is correct, verify that all .SET files 
                are in the directory specified in the .ENV.  
	b.	Are there other .SET files on the network?  Where?
4.	Try logging in as another user or as supervisor.
5.	Try using another station.
6.	Duplicate from a blank screen.
7.	Exit WP, come back in and try to duplicate.
8.	Try a stand-alone machine.
9.	If a printer problem, 
	a.	check if Network Port, or Local Port
	b.	hook the printer up locally and try again
	c.	print from another application
	d.	print from DOS to a network printer
10.	Check for memory conflicts between the network card and Expanded 
        memory, device drivers, or EGA/VGA cards.
11.	Check Software Change Notices.
12.	Check Folio.
13.	Unload any unnecessary TSRs and try again.

Note:  (IF APPLICABLE)  If the customer is having a problem in the
International version of the product, try having him/her duplicate the
problem in the latest US version of the product.  If you can duplicate the
problem in the US version, put the US date as the date of the product when
writing an STR.

REQUIRED INFORMATION FOR AN STR 
1.	Version and date of WordPerfect.
2.	Computer make, model, and processor type. 
3.	Type, version, and date of network. 
4.	Graphics card type and graphics screen type. 
5.      Network card type (user must provide). 
6.	Make and version of DOS (type VER, then COMMAND at DOS). 
7.	When did the problem begin occurring? 
8.	Memory address of network card.  
9.	Contents of AUTOEXEC.BAT, CONFIG.SYS, and any other system 
        files pertinent to WP (Novell's login script, Banyan's user 
        profile, any batch files used to access WP). 
10.	Results of applicable troubleshooting steps.


MATERIALS TO BE SENT IN WITH AN STR Nothing else is necessary as long as
all above information is included.

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION:  -network name and version-