DATE:	March 31, 1993
PRODUCT:	WordPerfect 6.0 for DOS
SUBJECT:	Third-Party/Hardware Troubleshooting Guide 

SW = Third-party software
HW = Third-party hardware

TROUBLESHOOTING
1.	Run vanilla.  (SW/HW) 
	Then load the third-party program from the DOS prompt.  (SW) 
	Does the problem still occur?
2.	Try rebooting.  Does the problem disappear?  (HW/SW)
2.	Check Folio.  (SW/HW) 
3.	Exit WP, come back in and try again. (SW/HW)
4.	Use WP startup options. (SW/HW) 
5.	Duplicate from a clear screen.  (SW/HW) 
6.	Does it happen consistently?  (SW/HW) 
7.	Try other hardware.  Does it happen only on one of several 
        identical systems?  (SW/HW) 

WINDOWS THIRD-PARTY SOFTWARE TROUBLESHOOTING:
1.	Does problem occur in both Standard and Enhanced modes, or only in 
        one of these modes?
2.	Does problem occur when booting with a CONFIG.SYS of only HIMEM.SYS 
        and Files=30 (No memory managers)?  
3.	Check the system resources in Standard mode.  

REQUIRED INFORMATION FOR AN STR
1.	Version and date of WP.
2.	An EXACT description of the problem and keystrokes to duplicate it.
3.	Include any situations where the problem does not occur or 
        workarounds that eliminate the problem. 
4.	Manufacturer of the third-party product and the version.  Include 
        a phone number or address if it is not a well-known company. 
	Manufacturer of the computer, model, and processor type 
        (IBM compatible not accepted).  Use Clone if there is no brand name.
5.	BIOS manufacturer and date.  Use WPINFO or Debug to get BIOS date.  
        See Help screen in STR database, resident programs/device drivers 
        field. 
6.	DOS version and manufacturer (MS DOS or DR DOS). 
7.	Version of Windows.  
8.	Available resources in both Standard and Enhanced modes.
9.	(SW) List ALL third-party software products in use including TSRs, 
        device drivers, etc.
	(HW) List all unusual hardware products connected (scanners, etc.,) 
        and their device drivers.
10.	If the customer has Windows 3.1 installed, an MSD report is very 
        helpful, even if the problem isn't Windows-related.

Note:	If the customer is having a problem in the International version 
        of the product, try having him/her duplicate the problem in the 
        latest US version of the product.  If you can duplicate the problem 
        in the US version, put the US date as the date of the product when 
        writing an STR.

MATERIALS TO BE SENT IN WITH AN STR:
Complete AUTOEXEC.BAT and CONFIG.SYS files.  If Windows is involved also 
include WIN.INI and SYSTEM.INI files.  It is preferred to have these mailed
in or uploaded to the BBS rather than dictated over the phone.  As a last
resort, have the customer FAX them in.  Also include a reasonable hardware
description.

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: name of the manufacturer,
name of the program, name of the hardware.