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                    #9 HawkEye for Windows 

            for the #9GXE64, #9GXE64PRO, and #9GXETRIO

                         Version 2.20
                                                                                                                               
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This file contains the latest information about this version of 
#9 HawkEye for Windows and other pertinent information that 
may not be contained in the documentation or on-line Help.

A complete list and description of all the #9GXE64 files are in
the FILELIST.TXT file on your #9GXE64 Windows Installation Disk.


Updates in the #9 Windows Software
----------------------------------

In Resolution Exchange, the name of the 'Font Settings' menu has
been changed to 'Options'. To change the size of your Windows
system fonts:

1. Click on the Options menu.

   Click on 'Automatic Association' to display LARGE fonts at
   resolutions of 1024 x 768 and higher, and SMALL fonts at
   resolutions of 800 x 600 and lower.

   To display SMALL fonts at ALL resolutions, click on '96 DPI'
   in the Specific Font Size section.

   To display LARGE fonts at ALL resolutions, click on '120 DPI'
   in the Specific Font Size section.

2. Click 'OK' to exit and save your changes; click 'Cancel' to
   exit without saving your changes.


In #9GXE Status, several options have been added to increase
the performance and reliability of your Windows applications:

1. Source Caching improves application performance by creating
   buffers of icons and bit maps. Default is ON.

2. Font Caching helps speed activities such as scrolling text by
   creating buffers of all active fonts. Default is ON.

3. Polygon Support increases drawing speed by taking the burden 
   of drawing polygons away from Windows and transferring it to 
   the #9GXE64 drawing engine. Default is ON.

4. Ellipse Support increases drawing speed by taking the burden 
   of drawing ellipses and circles away from Windows and 
   transferring it to the #9GXE64 drawing engine. Default is ON.

5. Validate Parameters improves application reliability by 
   forcing the #9GXE64 driver to check parameters before 
   issuing a drawing command.  An overwhelming majority of
   applications send valid parameters, so the default for 
   this option is OFF.

6. Memory Mapped IO helps to speed up overall performance.
   By default this option if ON.  Some virus checking TSR's may
   report an illegal memory access.  If this happens, your should
   temporarily disable the anti-virus program, turn this option OFF.

7. Pattern Patch helps speed up operations using patterns.
   By default, this option if OFF.  If you experience any pattern
   corruption when running your applications turn this option ON.
   
You may occasionally encounter difficulties using these caching
and performance enhancement methods. Although they were designed
for standard Windows programming methods to insure compatibility
with most Windows applications, programmers do not always use standard
Windows programming practices. They are constantly seeking ways to 
improve application performance, and if a nonstandard method
is discovered, it will probably be used. Consequently, our 
caching methods may not work correctly with every Windows 
application.

So, for example, if you experience a problem with your fonts in a
particular application, use #9GXE Status to disable Font Caching.


Using #9GXE Status to Enable and Disable Options:

1. Double click on the #9 HawkEye Control Panel icon, then double
   click on the #9GXE Status icon.

2. Click on the 'File' menu, then click on 'Options'.

3. To DISABLE a caching method:

   Click on the option button next to the option you want
   to disable. The black dot disappears when the method is
   disabled.

   To ENABLE a caching method:

   Click on the option button next to the option you want
   to enable. A black dot appears when the method is enabled.

4. Click 'OK' to exit and save your changes; click 'Cancel' to 
   exit without saving your changes.



Software Upgrades
-----------------

Even though you may have just received your Number Nine software, 
newer versions may be available. Free upgrades are provided to 
all Number Nine customers on the Number Nine Bulletin Board 
System (BBS).

To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette) with the 
version number of the corresponding software on the BBS. 


Using the Number Nine BBS
-------------------------

Dial:           (617) 862-7502
Baud Rates:     Up to 14,400 baud 
Compression:    HST, v.32 and v.42 supported
Modem Setup:    8 data bits, 1 stop bit, no parity
Required:       PKUNZIP 2.x to decompress files

The BBS has a separate file area for each Number Nine product.  
The latest driver updates can be found in each product's file 
area, and files of general interest (shareware, etc.) can be 
found in the General library.  An E-mail system is available 
for technical questions about Number Nine products or about 
the BBS in general.  A complete listing of available files can 
be downloaded by invoking the "Download List of Files" command 
from any file library menu.

RIP graphics are supported, and a RIP compatible terminal program
is available in the General library (RIPTM154.ZIP).

Many files are self-extracting, but some files will require the 
latest version of PKUNZIP to decompress.  PKUNZIP is available 
in the General library (filename PKZ204G.EXE), and can also be 
found on most on-line services such as Compuserve and America 
Online.



Network Installations
---------------------

To install #9GXE64 software, you must have write access to the
following directories:

1. SYSTEM directory.   
   KERNEL.EXE, USER.EXE, GDI.EXE, and VGA.DRV files are 
   located here. These files are often on a network drive.

2. WINDOWS directory.  
   WIN.COM is located here. These files are often on a 
   local drive.

3. NUMBER9 subdirectory in the WINDOWS directory.
   Most HawkEye files are copied to this directory.

4. Subdirectory containing #9GXE64 Windows Installation files.
   Access is required if the files on the #9GXE64 Windows 
   Installation Disk have been copied to a subdirectory on 
   the network for installation.

5. #9GXE Windows Installation Disk.
   Access is required if installation is to be executed
   directly from the disk.
    
After the #9GXE64 software is installed, write protections can 
be restored to the directories.


Systems Administrator Override
------------------------------

CFG=
When the Number Nine Windows driver and HawkEye initialize, they
read the NUMBER9 configuration file that contains information about
the #9GXE64. The root directory of C drive (C:\)is searched first.
If NUMBER9 is not found, Windows is asked for the location of the
WINDOWS directory. If NUMBER9 is not found in the NUMBER9 subdirectory
in the WINDOWS directory, an error may be reported.

If you want to move or rename NUMBER9, you can do so by adding a 
CFG entry to the [#9GXE] section of the SYSTEM.INI file in the
WINDOWS directory. The entry would look something like this:

    [#9GXE]
    ; Moved the configuration file to new name and location.
    CFG=c:\bin\configs\number9

HAWKEYE=
When HawkEye is installed, its files are placed in the NUMBER9
subdirectory in the WINDOWS directory. HawkEye utilities require
this path to function.

If you want to move the HawkEye files (e.g., to a network), you 
can do so by adding a HAWKEYE entry to the [#9GXE] section of the
SYSTEM.INI file in the WINDOWS directory. 

Note: The entry should contain the drive letter and full path, 
      but NOT an individual file name. Do not put a backslash 
      at the end of the path unless the HawkEye files are 
      placed in the root directory.

The entry would look something like this:

    [#9GXE]
    ;Moved the #9 HawkEye utilities to the network
    ;so they can be shared by all #9GXE users.
    HAWKEYE=u:\users\shared\windows\number9


Troubleshooting
---------------
Problem:
Unable to use the VGA loop through connector with a Reel Magic board
and the #9GXE64 PRO or #9GXE64 TRIO.

Solution:
The #9GXE64 PRO supports the VGA loop through connector at 640 x 480
by 256 color resolution. To enable the WINDOWS driver for loop
through support run GXE STATUS from the HawkEye Control Panel.
Select OPTIONS from the FILE menu in GXESTATUS.  Select the "Enable
Loop Through" option.  You must then restart WINDOWS for loop through
to be enabled at 640 x 480 x 256 resolution.

The #9GXE64 TRIO also supports the loop through connector at 640 X 480
by 256 color resolution.  However, at power up the feature connector is
not enabled.  A DOS utility called FCON.EXE is provided on the setup 
diskette that will enable loop through.  If you need this program copy
it from the diskette onto your hard drive.  This file is not copied as 
part of running setup.  

    Usage: fcon [e|d] [p|v]
    Where: e = enable  d = disable  p = pass through  v = VAFC.

Note: This utility configures your #9GXE64 TRIO as if it had only one
      megabyte of video memory.  If your card has two megabytes, you
      will need to re-boot your computer in order to reset the memory
      configuration to run higher resolutions. FCON with the D option
      will not reconfigure the card for two megabytes. 

                         * * *


Problem:
During installation with SETUP, the following error is 
displayed (possibly several times):

   Compression Error: Unable to locate Destination file.

Solution:
This error is displayed when the amount of disk space is
insufficient to install the Number Nine software. SETUP 
currently requires about 2.5MB of disk space on the disk 
containing Windows.

Note: If you are upgrading a previous version of HawkEye, you 
      can increase the amount of available disk space by deleting 
      all the files in the NUMBER9 directory (a subdirectory in  
      your WINDOWS directory).

                           * * *


Problem:  

The Program Manager appears briefly when you start Windows, 
then Windows exits to DOS.

Solution:
1. There may be a problem with the #9 HawkEye Control Panel. The
   Control Panel is loaded when Windows is started, so a problem 
   could occur after the Windows driver has been loaded and the 
   Program Manager (or another Windows shell) is presented.

   To prevent HawkEye from loading when Windows is started, delete
   the reference to HawkEye from the "load=" line in the [windows] 
   section of the WIN.INI file in the WINDOWS directory. This will
   determine whether the problem is with the HawkEye Control Panel, 
   or other software. The line will look something like this:

       load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe

   Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit 
   Windows. If the problem persists when you restart Windows, see
   Solution 2, following.

2. The HawkEye configuration file (HAWKEYE.INI) may be corrupted.
   In this case, rename HAWKEYE.INI in the WINDOWS directory to 
   HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI from
   the #9GXE64 Windows Installation Disk to the WINDOWS directory. 
   This reinstates the original HawkEye configuration.

                           * * *

Problem: 
Your monitor resolution is not the resolution you selected.

Solution:
   Resolution Exchange (in #9 HawkEye for Windows program group) 
   must be used to change the resolution. This changes the 
   resolution in the #9GXE64 configuration file, which determines 
   what your monitor resolution will be. If you used 
   MS Windows Setup to select a display driver with a different
   resolution/color depth configuration, that configuration 
   is not used unless it matches the configuration in the
   #9GXE64 configuration file.

Use Resolution Exchange to change the resolution:

1. Press the hot key you assigned to Resolution Exchange or
   double click on the Resolution Exchange icon in the HawkEye
   for Windows program group in the Windows Program Manager.

2. Click on a Colors option button.

3. Select a resolution.
   Be sure you select a resolution your monitor supports.

4. Click 'OK'.

5. Restart Windows.

                           * * *

Problem: 
Resolution Exchange displays the following message:

   "Could not open a GXE configuration file that was valid."

Solution:
The #9GXE64 configuration file could be corrupted. To restore the 
#9GXE64 configuration file to its original settings, run 9RESET:

Note: 9RESET was placed in your WINDOWS directory when you
      installed the Number Nine Windows driver with SETUP.

1. Exit Windows.

2. Move to the WINDOWS directory.

3. At the DOS prompt, type:  9RESET  and press [Enter]. 

This sets your #9GXE64 to 640 x 480 resolution. If your monitor
supports higher resolutions, restart Windows and use Resolution
Exchange to select a higher resolution.

                           * * *

Problem:
The #9GXE64 board is properly installed in your system, but you
receive one of the following error messages:

               Failed to find the #9GXE64 board!
               Hit any key to continue.

                            or

   SETUP is operational only when a #9 graphics board 
   is present. Please be sure your #9 graphics board is 
   properly installed before you try to use SETUP or 
   any other HawkEye feature.


Solution:
You probably have a memory manager in your system that has
remapped the video BIOS. Memory managers often do this because it 
increases the amount of DOS memory space. However, when the GXE64 
signature in the video BIOS is remapped, GXE64 software is unable 
to identify the #9GXE64 board.

ROM remapping should be excluded from the C000-C7FF address range.  
To exclude the address range, add the following option to the 
driver command line in the CONFIG.SYS file in your root directory:
  
      X=C000-C7FF 

The line should look something like this:

      DEVICE=QEMM386.SYS X=C000-C7FF 

Consult your memory manager's documentation for more information 
about excluding the C000-C7FF address range.   

                           * * *

Problem: 
1. The Windows logo appears, then the screen becomes black and
   your system hangs of exits to DOS.

2. Text is garbled, icons are corrupted and/or 'holes' appear on
   you screen.

3. Windows pull-down menus corrupt the screen.

Solution:
Another device in your system, such as a modem or tablet, is 
using the same address as the #9GXE, COM 4 I/O port at 2E8H. 
Move the other device to a different COM port location.  

                           * * *

Problem:
Nothing happens when you double click on icons in the #9 HawkEye 
for Windows program group.

Solution:
The name of the NUMBER9 directory (a subdirectory in your
WINDOWS directory that contains the HawkEye files) has been 
changed. Change the name of the appropriate directory back 
to NUMBER9.

                           * * *

Problem:
When you zoomed your screen or started Windows, your display
suddenly became distorted and/or made funny sounds.

Solution:
When screen parameters are saved, low level hardware settings
are rounded before they are saved to a file.  For this reason, the 
refresh rate tested in Monitor Utility may be slightly different than
the refresh rate saved.  In unusual circumstances, the tested refresh 
rate is acceptable, but the saved refresh rate is not.  This
will only happen when the refresh rate selected is close to the 
upper limit that your monitor supports.  

REBOOT YOUR COMPUTER IMMEDIATELY. DO NOT RESTART WINDOWS 
AT THIS TIME; YOUR MONITOR CAN BE DAMAGED BY USING A REFRESH
RATE THAT IT DOES NOT SUPPORT.

Run 9RESET to reset the refresh rate:

1. Move to your WINDOWS directory.

2. At the DOS prompt, type:

        9reset

   Press [Enter].

3. Restart Windows.

Your #9GXE64 will be set to 640 x 480 resolution with 256 colors
at 60Hz refresh rate. Be sure to set a refresh
rate that is lower than the one you selected previously.

                           * * *

Problem:
In Quark Express, floating menus appear in the center of  
your screen.

Solution:
Use Place Windows to center message windows in your virtual
desktop.

1. Double click on the #9 HawkEye Control Panel icon, then 
   double click on the Place Windows icon.

2. Click on the 'Virtual' button in the 'Centered In' section.

3. Click 'OK'.

                           * * *

Problem:
Windows appears with a black box cursor and/or ICONs that fail to
appear on the screen.


Solution:
The problem is caused by an incompatibility with the motherboard's 
PCI BIOS. The motherboard's BIOS does not comply 
with the PCI's backwards compatibility requirement.  The method to
allow the #9GXE64 PCI board to function properly is to set the
board's memory aperture manually by editing the SYSTEM.INI file.
Located in the WINDOWS directory is the SYSTEM.INI file.  Use any
text editor(NOTEPAD will work) to open the file.  Find the
[#9GXE] section.  In this section add the following line:

          [#9GXE]
          APERTURE-BASE=0x8800

Save the file and restart WINDOWs.          

                           * * *


                           
Other Problems
--------------

Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent 
problem for which you cannot determine a cause or solution, try 
switching to a different resolution with Resolution Exchange.  

If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please call 
Number Nine Customer Support at (617) 674-0009, from 8:30 AM to 
6:00 PM, EST/EDT, Monday through Friday. Please be prepared with 
as much information about your #9GXE64 as possible. 

In Windows, information can be obtained by clicking on the 
#9GXE Status icon from the #9 HawkEye Control Panel.  The
#9 HawkEye Control Panel can be run from either the #9GXE64
Windows Driver or the VGA windows driver.

If you are unable to install the #9GXE64 Windows Driver, run 
MS Windows Setup from DOS and select VGA as the display type.
If you are unable to run Windows in VGA mode, the problem is
most likely with Windows, and not with the #9GXE Windows driver.  


10/4/94
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(C) Copyright 1994, Number Nine Computer Corporation 
                                                                
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