TOP TEN Tips for Buying Direct 1: BUY FROM COMPAINIES WITH A PROVEN TRACK RECORD Talk with your friends and associates about products they have pruchased from various companies. 2: INVESTIGATE UNFIMILIAR COMPANIES Call the local Better Business Bureau and the regional U.S. postal inspector's office to find out if a company has a history of complaints. 3: EVALUATE PRODUCTS AT YOUR LOCAL COMPUTER STORE Try to check out the product and become familiar with it before you place an order. 4: INVESTIGATE SERVICE OPTIONS AND RETURN POLICIES Look for that all-important 30-day money-back guarantee. Find out what kind of support they offer after the sale. 5: BE WARY OF INCREDIBLE DEALS As the saying goes, "If it's too good to be true, it probably is." 6: KEEP DETAILED RECORDS As a minimum, write down the compaines name of whom you spoke to, date and time you called, and any promises made about price and delivery. 7: CONFIRM PHONE ORDERS Write a letter or send a fax to your salesperson confirming any orders placed by phone. 8: DON'T SEND CHECKS Credit cards and COD offer the best protection against goods not delivered. You can stop credit card transactions and with COD no money changes hands until products arrive. 9: DON'T ASSUME THE VALIDITY OF ADVERTISEMENTS Contrary to popular belief, even the most reputable of magazines, newspapers and periodicals do not always verify the claims made in advertisements. 10: KNOW YOUR RIGHTS AND EXERCISE THEM If a company fails to ship your order on time, you can cancel the order with a full refund.