VENTURA PUBLISHER FOR WINDOWS COMMON QUESTIONS
Compiled by Karl Anthony/VSI Tech Support

INSTALLATION

Q: Installed VPWin  - will not load first time

A1: If "No Default Printer" error message is presented, go to the
Windows Control Panel, select Printers and double-click on the
desired printer in the Installed Printers list. The default printer
will then appear in the second box labeled Default Printer.

A2: If "Bad or Missing Netbios" message appears, have your network
administrator copy NETBIOS.EXE file from Novell Netware
distribution disks onto your boot disk. Include the Netbios command
after NET3, XMSNET3, NET4, XMSNET4 (whichever applies to your
system) in your AUTOEXEC.BAT or batch file that starts the network.
The Netbios command is required if your computer is attached to a
network whether or not you are actually using the network.

A3: If "Divide by Zero" or UAE error occurs when attempting to run
the first time and there are example files installed from a
previous version of Gem, rename or delete DEFAULT.STY. If still
will not load, see the next question on UAE with third-party screen
drivers.

Q: UAE (Unrecoverable Application Error) for no apparent reason

A: If you are receiving UAE message when selecting Text Menu or
choosing Alignment of Text from Paragraph Menu, usually a third-
party (non-Microsoft) screen driver for Windows has been installed.
Contact manufacturer for screen drivers that will operate with
Ventura for Windows.

Q: Loading large document, receive error message

A: Increase the memory allocation in the Help/About VPWin 3.0
dialog box. When dialog box is open press F1(Help) to receive
information on how to increment these numbers. VPWIN must be
restarted to reflect your changes. If the numbers specified are too
high and Ventura will not reload, then delete the VPWIN.INF file
from the Ventura directory. (NOTE: You cannot specify more RAM than
you actually have available.)

Q: Takes too long to load VPWIN

A: Rename ENVIRONMENT.WID to a new width table name. Then use that
width table in your style sheets. The ENVIRONMENT.WID table is
rebuilt from the fonts listed in the Windows printer driver and
your WIN.INI file each time it is loaded. You really do not need to
rebuild it until new soft fonts are added.



DIFFERENCES BETWEEN GEM & WIN VERSIONS

Q: Printing Multiple Copies

A: Choose Printer Setup and select number of copies in the printer
driver dialog box or select "Collated" in the Print dialog box to
enable the multiple copies entry box.

Q: "DOS File Ops" (Operations) gone from the VPWin file menu.

A: Windows offers the File Manager, as well as the DOS shell, a
keystroke or two away without exiting VPWindows. Use this option to
perform the same tasks (they offer much more flexibility.)

Q: ESC does not clear the entry from dialog boxes as it does in the
GEM version instead it closes the dialog box.

A: In Windows, ESC is used to cancel out of dialog boxes. When
numerical entry is highlighted, simply begin typing. Any
highlighted area in a dialog box will automatically be erased and
what is being input will take its place.


PRINTING/FONT DIFFICULTIES

Q: Printing takes too long to PostScript printer

Download the header when turning on your printer (typically once
each day) instead of downloading for each job. The Download Each
Job is the default in Windows 3.0 but can be changed within the
Printer Setup/Options dialog box.

Q: "Orientation does not match" message when printing

In addition to changing the orientation within Ventura (Chapter/
Page Layout) the orientation must also be changed in the Printer
Setup Dialog Box.

Q: Print to filename may no longer appear as an option in VPWin.

A: Connect the printer to port FILE in the Windows Control Panel.
A dialog box from Windows will be presented to name this print
file. It can be named with .C00 extension or any extension.( One
option is to install your printer twice, once connected to your
printer port and once connected to FILE.)

Q: Supplemental Adobe Fonts do not show on screen but print O.K.

A: According to Adobe, only Rev. 3 fonts are fully compatible with
Windows 3.0. These fonts will print and display on screen. Earlier
versions of Adobe will print but do not necessarily display
correctly within VP Windows.  Adobe has available a free or minimal
cost upgrade from Rev. 2 to Rev. 3. You can call them at
1-800-83FONTS.
Q: Quotation marks, Trademarks, etc. do not print from HP/PCL
printer.

A: The Symbol font must be generated by Bitstream for all PCL
printers. Select PostScript Symbol for Character Set in the
Bitstream Control Panel to generate the Symbol Font.

Q: Have problems with HP III printing rotated and reverse text.

A: HP has a new driver that fixes these problems found in the
driver that shipped with Windows.  It can be obtained on the HP
Forum on CIS or by calling HP Directly at 303-353-7650

MISCELLANEOUS QUESTIONS

Q: Paintbrush drawings do not come through the clipboard.

Only line art (from packages such as Designer, Corel Draw! and Arts
& Letters) and ASCII text is supported through the clipboard.
Bitmapped images are not supported in the Clipboard.

Q: Some lines only have rounded ends

A: Due to a programming consideration within Windows, Graphics
lines will not allow squared ends. Use ruling lines to achieve your
choice of ends selected through Line Attributes.

Q: Charts from Excel come across the clipboard without color

A: Once you have created and selected your chart within Excel hold
the Shift key while selecting the Edit menu. You should see and
click "Copy Picture" not just "Copy." Within VP create a frame then
choose Edit/Paste Metafile. Give the pasted Excel chart a name when
asked. Chart will appear in color.

   Copyright (C) 1990 by Ventura Software, Inc., A Xerox Company