HOW TO GET QUICK HELP DSE Software Publishing now offers WORLD-WIDE FREE TECHNICAL SUPPORT. Whether you are just someone testing out one of our ShareWare products, or a registered user of our commercial products, our customer support staff will help you to the best of their ability. DSE can be reached on GEnie(R): o Direct GE-mail messages to "DSE.SOFTWARE". And if you don't have a modem: o Voice support is available Monday through Friday, 12:00 PM to 5:00 PM (Pacific) at (707) 459-4358. And if you don't own a phone: o US Mail should be addressed to: Post-sales Support DSE Software Publishing Post Office Box 96 Willits, CA 95490-0096 Enclose (or have available) the following information: a). Product's serial number, and release number. b). Registered user's full name. c). Registered user's full address. If you are having technical problems, also have available a complete description of your computer configuration, including Brand of computer, DOS version, TSRs or Device Drivers loaded, Amount of memory, add-on boards, Monitor and adaptor card installed. GEnie SUBSCRIPTION INFO ----------------------- First and best, GEnie charges a flat rate of $4.95 per month for 300/1200/2400 baud service. This is for UNLIMITED usage of Electronic mail, news, on-line encyclopedia, and about 100 other services. Some services (such as download libraries) charge $6.00 per hour. At 2400 baud, that is quite a deal. GEnie has a new "Try-it-before-you-buy-it" type of policy says that you can try it for a month, and if you don't like it, they will refund your $4.95. GEnie also has more local access nodes that ANY other on-line service so there is probably a node in your town. GEnie(SM) QUICK ONLINE SIGN-UP ------------------------------ 1) Set your communications software for help duplex (local echo), at 300, 1200, or 2400 baud. 2) Dial toll free 1-800-638-8369. 3) Upon connection, enter HHH 4) At the U#= prompt, enter XTX99539,GENIE and press RETURN. 5) Have a major credit card or your checking account number ready. FOR MORE INFORMATION -------------------- For further information about GEnie, in the United States or Canada call 1-800-638-9636. You can also write them at: GEnie c/o GEnie Information Services 401 N. Washington Street Rockville, MD 20850 AND FOR THE RECORD ------------------ DSE Software Publishing is in no way associated with GEnie, GEnie Information Services, or General Electric. We are providing this information only as a satisfied customer. TRADEMARKS ---------- GEnie(SM) is a registered Service Mark belonging to GEnie Information Services.