If you are using AutoCAD rel. 12 and have the new Norton Utilities ver. 7.0 you're about to find out that Smartcan does NOT work with it ! After "holding" for eternity at Symantec I finally got a Tech to inform me that the way to fix the problem was to edit the Acad12 batch file, turning smartcan off when I start Acad & then back on when I exit ! There are also numerous messages on the Symantec BBS of "divide overflow" problems using the new smartcan. I've found this problem to exist with the version that's being shipped with Norton Desktop for Windows 2.2 as well. However, if you still have a copy of the version that came with NDW 2.0 it DOES work ! -=-=-=-=-=-=-=-=-=-=-= Messages on the Symantec BBS: =-=-=-=-=-=-=-=-=-=-=-=-=- Maybe someone can help me out with this one. My Erase Protect is set for 2 Days and if I look at the contents of the SMARTCAN directory I can clearly see that there are several files in there all dated within the past few days ... makes sense so far. However, when I use the EP program to Purge these files it tells me that there are 0 files that can be purged. The drive is correct and everything else seems to be correct. Any answers or advice ??? Thanks... TJB /norton #79618 07-APR-93 15:11 (Reply to #78532) From: Nortontec To: Teejaybee Re: ERASE PROTECT PROBLEM TJB, Try going into Smartcan and see if you can purge the files. If not, try running NDD on the drive in questoin to make sure that there are no errors. Let me know how it goes. -mark TJB, Try going into Smartcan and see if you can purge the files. If not, try running NDD on the drive in questoin to make sure that there are no errors. Let me know how it goes. -mark The Batch Enhancer (BE) functions differently from version 6.02. Before I had access to "BE RowCol 23 0", for example. Now I must edit all of the lines in batch files to "BE RowCol 23 1". This is unfortunate! This syntax, 'Be Ask "", ' allowed the user to press a key in order to continue processing the batch file. Now, the user (ver 7.0) must press . Why? How are these decisions made? Does anybody have problems running NCache2 and Windows 3.1 enhanced mode? NCache and Windows 3.1 enhanced worked together? What is the tip here? SmartCan /Status reports different SmartCan capacity than does Norton Commander or the [Purge] option within SmartCan. In addition, after installing NU 7.0 each of the SmartCans (on three logical drives) contain 64 MB of saved files, which was impossible. Where is NStart and NExit for NDos.Com? Install did not create them. Someone point me to the page in the 181 page NDOS documentation where the creation of these files is discussed? How can I define EscapeChar= in NDos.Ini to function as does Command.Com? * There is a file attached to this message but the * * SIG-Op has not yet approved it for downloading. * I ran into the identical problem on my clone 386/25mhz with a Phoenix bios of about the same vintage. If you look in the READ.ME file that comes with the Norton 7.0 upgrade, you will see it has a section titled Nep NDIAGS Switches. Look at a switch called /NOKBTYPE. The explanation describes our problem and the switch is the solution. I'm not entirely pleased with NU 7.0. Some of these problems are repeats of other peoples, but I'll post them anyway. All these problems are in light of the fact that I've tried other configurations. TSR's, No TSR's, Clean boot, Boot from floppy, etc. My equipment is a Gateway 2000 386/25. Micronics Motherboard, ATO VGA Wonder video, Phoenix BIOS, Ultrastor ESDI disk controller. Speedisk. I love this program, but it seems to be very unpredictable in version 7.0. I have has transient problems before, when it would claim a verify error. I'd run NDD and find no error. Running Speedisk again, it picks up where it left off with no problem. *Except* this time. Now I've got DOS 6.0 and a Doublespace compressed drive. Speedisk stopped with a verify error, telling me to run Calibrate to fix it. I exited the program, and ran CHKDSK /F. CHKDSK reported no errors. I changed to the root directory (I was several directories deep) and the whole system went kablooie. The entire directory tree I had been in was wiped out, along with several others. Microsoft could be wholly or partly responsible, since Doublespace is their product. But wasn't Norton 7.0 thouroughly tested with the beta DOS 6.0? All in all, I still don't trust disk compression of any sort. But now I don't trust Speedisk either. Could this problem (and the former transient problems) be related in any way to the ESDI drive? It's onboard cache? NDIAGS. I run it; the system instantly reboots. This reminds me of a few program I wrote in a C class. They weren't supposed to reboot the computer, but they did. NDOS. I had the same run-in with the NStartPath item. It didn't matter much to me, since it automatically uses the nstart.btm in the c:\nu directory. NDOS itself does seem a little slow though. Slower than version 6.0 at least. Listing a directory gives a maddening little pause. Could it be that I'm spoiled when it comes to speed and my older system is falling behind the newer software? I still believe in Norton Utilities regardless of the bugs. I'm a creature that craves stability though (as much as a computer user can be) so the little bugs are annoying. Looking at the loopback plugs I bought with NU 7.0 is annoying to since the program that uses them sends the CPU into the twilight zone. I was impressed with receiving a free copy of NU 6.01 in the mail after NU 6.0 had a few problems. I hope you haven't changed that policy. I also hope you can test the bugfixes on Gateway equipment. I guess you would though since they are a big company. Geez, wouldn't it all be much easier if equipment makers tried harder to find standards and compatability? Well, thanks for listening (reading...). BTW, NCD also seems slower, along with any program that accesses directories. Is this Doublespace slowing things down again? On the fly, background, unnoticable compression. Unnoticable? *I* notice it. Dnison Penndragon Sysop, I have installed the new Norton Utilities on my machine and although there are a lot of new NICE things, the upgrade is not smooth. 1) BE ROWCOL is picky-picky-picky. I have a batch file that uses a combination of @EVAL and %@ROWS to determine the middle point of my screen since I switch between 80 column and 132 column. Well when I tried to pass a value of RowCol 11.5, 13 I got an out of range message. Since there is now way to do an @ROUND() in NDOS....what do I do???? 2) Help now calls up the DOS help system, not NDOSHELP..... This is all I have come up with so far.....but if this keeps up you will be hearing from me again soon......I will try to log back in next week and see if you have a reply for this message Richard E. May DMR State of Connecticut I need some help. Have loaded Norton Utilities 7.0 on my Dell 466DE. During the initial loading all went well except for a missing clusters message. (The first loading was preceded by a Norton Speedisk application). I allowed the Utilities to correct the missing clusters and took all default suggestions. All aspects of the Utiliies seem to work except NDIAGS and SYSINFO will not run. The programs start to load then thew screen blanks and I have to reboot. Have tried completely reloading the programs and even reloaded the original autoexec and configs. No sucess. A response on Compuserve suggested tring SYSINFO/Port which run- except the printer stopped and the screen frooze when it got to win.ini. Rebooting and starting at that screen got me to the end on SYSINFO. However, the Compuserve suggestion to try NDIAGS/NOKBTYPE was not sucessful, althogh I did get to a new screen which said something to the effect "Checking System Contents" before it locked up. Can you give me some ideas as to what to do next? Also what do I do about the "lost clusters" (I erased the diskette a day or two before I discoved all the programs under 7.0 wwere not working) When you respond, please bear in mind I am a novice, so I will need rather elementary steps. Sorry for the situation, but i would really appreciate any help!! Thanks I have a 386 with 4 M RAM and math coprocessor. When Smartcan is enabled, I get "Divide overflow" errors with several programs, such as WordPerfect 5.1. This does not happen when Smartcan is disabled, but then my files aren't saved! Any ideas? After having NU 7.0 up for about a week I started to have divide overflow problems when using my "Automenu" program. Whenever a menu selection was executed a DOS msg 'divide overflow and bad command or filename' would appear and I was left at a Dos prompt. This was a solid failure not just intermittant. After some trouble shooting time I "rem" out the Smartcan line in my autoexec and all was ok...I reinstalled Smartcan and so far so good...I noticed in msg-80913, that someone else had a similar problem with Smartcan. I am running a AMD 386/40 with 256 on board cache, DOS 5.02, 8mb memory and Qemm386 6.02...Any Ideas? Howie...908-457-2948 I've just installed version 7 of NU to replace version 5. First of all, the smartcan provided has a problem that is also in the smartcan that came with NDW 2.0: when loading smartcan high (using QEMM 6.02), there is a message about "cannot load high, not enough room". However, smartcan does indeed appear to load high, so what's going on? Second, the "be sa" provided with version 7 seems to have taken a step backwards from version 5 in that it clears the screen rather than just changing the colors. This appears to be bug since the documentation says that there is a /cls switch if I want the screen cleared. I have a number of batch files which depend on changing the colors without clearing the screen. Is there a fix? Does anyone have a solution to stop smartcan from saving lotus 123 and wordperfect swap files. if so, please reply. If you can find out what the file extensions on the swap files are, you can have Smartcan specifically ignore them. I did this with a plotting program that creates zillions of vector files. I guess I U/L'd my message to the wrong area yesterday (4/22)... I'm using a Tri_Star 486 with local bus on both the video (ATI), and the SCSI drive (UltraStor & Maxtor).... Smartcan from NU7.0 causes ACAD12 to error out with different "unable to create..." messages. If I revert to using the SmartCan from NDW 2.0 everything's fine (which is what I'm presently doing)...... I recently purchased Norton Utilities Version 7 for two of my machines: (1) a Gateway 386DX/25 that had been running Version 5; and (2) a Taiwanese clone notebook 486DX/33 that had been running 6.01. On both machines, I have experienced the following problem with various routines (NCC, SMARTCAN, FILEFIND,...): when exiting one, I get a "Divide Overflow" message and the system says it can't find COMMAND.COM (yes, the directory that COMMAND.COM is in is in the PATH, as well as NORTON). I must re-boot at this point. The problem is more than annoying... it's baffling. Please offer me some guidance. I have re-installed older versions on both machines. My name is Harlan Hurwitz (my ID is Hurwitz); I can be reached during the day at (201) 538-5111. You can fax me at (201) 262-3620. You could also leave me a message on this board. Thanks. Make sure that your shell line contains a reference to the directory that contains command.com. It should look like: SHELL = C:\DOS\COMMAND.COM C:\DOS /E:256 /P Yours may not look identical, the crucial part is the "C:\DOS". This should reference where command.com is stored. I have found it just as easy to keep command.com in the root directory. Norton utilities and stacker among others look for the program and in the case of stacker will put it back if you remove it. If you can find out what the file extensions on the swap files are, you can have Smartcan specifically ignore them. I did this with a plotting program that creates zillions of vector files. When I attempt to run ndiags either from the command line or "norton" program, the machine just immediately reboots. I have a Micronics 486/25 motherboard with 16Mb RAM. I'm using QEMM-386 with several TSR's loaded. I hope that I can get this running since this feature was one of the main reasons I upgraded right away. i have the same reboot problem with ndiags with a compuadd 286-12, with an intel above-board with 2 megs of ems, (reboots w/ & w/o the mem enabled) and a just purchased AMI bios and a 287 co-pro. Let me know if you find anything out! Dave Ferguson Meee tooo - gateway 486/25 with 16; don't look to TSR conflicts though; the problem is TSR independent. I'm still wondering in my amateur way about the aged phoenix bios. From several other messages on this board concerning the same problem, the sysop suggests using the /nokbtype switch on the ndiag command line. Hope this helps. Try running the NDIAGS program with the /NOKBTYPE switch. I have the same problem in an older machine (386/25mhz with phoenix bios) and the New NDIAGS Switches section in the READ.ME file describes this solution. I installed Norton Utilities 7.0 today and found problems with NDIAGS and SYSINFO. When I ran the two utilities, the screen turned blank and the system locked up. I re-booted the systemfrom floppy (remove all TSRs) but still have the same problems. I used NU6.01 before and never had any problems. Please advise! This is a good example of why I always wait for x.01 releases of software products. Most x.00 releases are really Beta versions where the customers are the final Beta-testers. I will wait for them to get the bugs out! April 15, 1993 The new motto at Symantec must be "The end user is the final tester." You must have had a small, undemanding QC and beta test crew. Or a deadline that was set without enough regard for a quality pro- duct. My Norton Utilities ver 7 arrived yesterday and I found several problem areas: 1 Install. Nothing on the 3.5 inch "Install" diskette said what to type to start the install. Later, when "disk 2" was re- quested, I guessed the "Utilities" diskette was number 2. Wrong guess. Install told me that I had disk 3 and to please put in disk 2. I tried the "Emergency..." diskette, all was well. THE DISKS SHOULD HAVE BEEN LABELED 1, 2, 3. I upgraded from NU ver 6. In CONFIG.SYS I had "shell=c:\ndos.com /a:2000..." When done, install ignored my 2000 and directed NDOS to a NDOS.INI file with Alias=1024. 2 Speedisk. "Defragment only" option is MUCH slower than ver 6. Version 6 took only 43 seconds to defrag my C drive after version 7 had taken 4 minutes and 6 seconds. (V7 times were all CPU crunch -- the disk select LED was off.) This was after defrag only had been run several times - each time reporting that 2 files were still fragmented. (33Mhz 486, 16M RAM, 340M 1st partition on 1.2Gig Maxtor P0, Always non-DMA SCSI host adaptor, dos5, NDOS, QEMM ver 6.01.) It appears that the new method of moving files to the very end of the disk and not knowing how to defrag them after they are there is at least part of the problem. But why so *#$% much time? High level language? Feature request: Even "defrag only" should consider the entire directory tree as a file and move it to the front of the disk by default. I would never override this default, but someone might want the ability. 3 Diskedit. Only comment here concerns new (I think it is new) file name and cluster highlight in FAT editor. Rapid page down with many different lengths of fully qualified file names sometimes will leave a few stray characters from a previous file name. 4 General. I would rather not see a border of what was on the screen when the various utilities were invoked. Peter Butler Butler Software Service 2608 Lindentree Lane Santa Clara, CA 95051 Peter, Regarding your comments about DiskEdit, Version 6.01 also had the filename and cluster highlight in the FAT editor. My version 6.01 also shows the stray-character effect: After a long pathname is displayed, the tail end will remain when a shorter pathname is displayed. Seems that DiskEdit wasn't designed for long pathnames. ndiags and sysinfo hang from dos line or norton integrator. sysinfo runs from windows until disk benchmark, then hangs ndiags does not run from windows. have Compaq 386DX-33 (DeskPro 386/33L) EISA, 22mb ram, 2-320mb esdi drives, iomega pc2b connected to 90mb & 44mb transportable, hp ScanJet IIc, hp IIID to para, Toshiba T3301 connected to FD-850M, with ATi Ultra running 8514/a on Gateway 2000 1572FS mon. there seems to be a delay that 6.01 did not have when executing individual commands. Please respond. Try running NDIAGS with the /NOKBTYPE switch. It should solve your problem, and also try SYSINFO witht eh /PORT switch. -mark -=-=-=-=-=-=-=-=-=-=-= Messages on the Symantec BBS: =-=-=-=-=-=-=-=-=-=-=-=-=-