{ARTISOFT'S TECHNICAL SUPPORT CENTER} 

     Technical Support is free to all owners of Artisoft products and is
     available between the hours of 7:00AM and 5:00PM Mountain Standard
     Time. Users can contact a Technical Support Representative for
     assistance by calling (602)670-7000. If a customer prefers, a message
     for a return call can be left at this number as well. 

     An alternative method to receive Technical Support is to FAX in
     requests for support. The Artisoft FAX telephone number is
     (602)884-8665. Users may access the Artisoft Arti-Facts BBS for
     Technical Support. This telephone number is (602)884-8648; it is an
     open BBS for all owners of Artisoft products. On CompuServe, Artisoft
     has a forum, also; use GO ARTISOFT to gain access once connected to
     CompuServe. 

     Technical Bulletins are available on Artisoft's Automated FAX System
     (AFS). To download bulletins from the AFS, customers should use the
     hand-set on their FAX machines to dial (602)293-1397 and follow the
     voice prompts to download the selected bulletins. For a list of
     available bulletins, download FAX number 2. 

     During the initial greeting after dialing the (602)670-7000 telephone
     number, the customer is prompted to press 3 for Technical Support.
     After pressing 3, the customer will hear further voice prompts as
     follows: 

     {}    For Windows support, press 1: If the customer is having problems
          using Microsoft's Windows on a LANtastic network, or with
          LANtastic for Windows, this queue will ensure that a Technical
          Support Representative trained to support Windows will answer the
          call. 

     {}    For third party adapters, LANtastic/Z, Central Station, or
          ArtiCom support, press 2: If a customer has any of these
          products, this queue will ensure that a Technical Support
          Representative specially trained on these products will answer
          the call.

     {}    For LANtastic and all other Artisoft products, press 3: Then
          choose 1: for new installation assistance or 2: for help with an
          existing network.

     All queues are answered on a FIFO (first-in-first-out) basis. 

     In order for Technical Support to help troubleshoot problems as
     efficiently as possible, it is important...

     {}    for customers to call using a telephone as close to the problem
          computer as possible.

     {}    to have the hardware and software manuals associated with the
          network near at hand in case the Technical Support Representative
          needs to refer the customer to specific sections of the manuals
          for details such as various available jumper settings or the
          syntax for a switch on a software command line.

     {}    to help the Technical Support Representative quickly identify
          where to begin to troubleshoot, by having error messages that
          appear on the computer's monitor written down; a short
          description of the problem and what operation was being performed
          when the error message was displayed is important as well. 

     {}    to have the serial number available; this is located on the label
          of the original network operating system diskette, on the
          registration card included in the box, or on the side of the box
          itself. 

     {}    when FAXing in requests for Technical Support, to be sure to
          include the company name, the contact's name, a return telephone
          number, and a return FAX number.