( ( ( 2 4 - H r W a k e - u p S e r v i c e ) ) ) By Enterprise Software SOFTWARE LICENSE AGREEMENT: Enterprise Software is providing this demonstration version of the Wake-up Service System to you, the end-user, on the express condition that you agree to this software license. By using the software, you agree to the terms set forth below. Titles to and ownership of the software and the User's Manual shall at all times remain with the copyright owner. YOU MAY: - Use the software on one item of compatible hardware that you own or use in person, or in your business or profession. - Distribute the software and accompanying text files as shareware to others at no charge. YOU MAY NOT: - Reverse engineer, decompile or disassemble the software. - Make copies of the software and accompanying text files for any commercial purpose. DISCLAIMER: Enterprise Software reserves the right to make periodic changes, enhancements, revisions and alterations of any kind to the software and/or User's Manual without any prior notice to any person, institution or organization. WARRANTY: Enterprise Software, it's owner, and it's suppliers disclaim all warranties, either express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose, with regard to the software and the accompanying text files. In no event shall Enterprise Software, it's owner, or it's suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use this Enterprise Software product, even if Enterprise Software has been advised of the possibility of such damages. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| +-----------------------------------------------------------+ | This User's Manual is written to accompany the complete | | working version of the Wake-up System so, if you are | | evaluating the demonstration version of the Wake-up | | System, then wherever "WAKEUP2.EXE" is referred to within | | this User's Guide, substitute "WAKEUP1.EXE". | | | | The demonstration version (WAKEUP1.EXE) of the Wake-up | | System will function exactly the same as the complete | | working version (WAKEUP2.EXE) of the Wake-up System except| | that: | | | | 1) The demonstration version will automatically create a | | sample list of 6 clients in a new Client Masterfile | | each time you start running it. Sample clients of | | your own may be added to the Client Masterfile for | | additional demonstration purposes but will be deleted | | each time the system is restarted. | | 2) The demonstration version will SIMULATE processing all| | wake-up calls whereas the WAKEUP2.EXE version will | | ACTUALLY process all wake-up calls. | | 3) The demonstration version will process the first wake-| | up call on the SAME day that each new client record is| | added to the Client Masterfile whereas the WAKEUP2.EXE| | version will process the first wake-up call on the | | SUBSEQUENT day that each new client record is added to| | the Client Masterfile. | | 4) The demonstration version will not require a modem, | | since wake-up calls are not actually processed. The | | WAKEUP2.EXE version will require a Hayes or compatible| | modem. | | | | If, after evaluating this demonstration version, you | | wish to purchase the complete working version of the | | 24-Hr Wake-up Service System, send $19.95 to: | | | | Enterprise Software | | P.O. Box 1541 | | Wausau, Wisconsin 54402-1541 | | | | Please indicate the name of the BBS from which this | | demonstration version of the Wake-up Service System was | | downloaded and whether you wish delivery of the complete | | Wake-up Service System on a 3.5" or 5.25" diskette. | | | | | | Professional legal counsel should be sought out when | | starting and operating this or any business. | +-----------------------------------------------------------+ ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| SYSTEM OPERATIONS SUMMARY: When the Wake-up System software is running on your PC, it will automatically determine the telephone number and time of the next scheduled wake-up call and then display this information on your screen along with the current time. You can watch the current time change as it approaches the wake- up call time. When the current time matches the next scheduled wake-up call time, the Wake-up System will process the wake-up call. Once finished, the Wake-up System's log file will be updated with the appropriate billing informa- tion. Again, the Wake-up System will determine the telephone number and time of the next scheduled wake-up call and then display this information on your screen with the current time. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| USER'S GUIDE: Thank you for purchasing the Wake-up System. The Wake-up System is very specially designed software which will enable you to start a computerized residential telephone wake-up service from within your own home. The Wake-up System will automatically place wake-up calls to your client's residences at their individual pre-programed times. The Wake-up System will also log the call times and dates, maintain the client's billing addresses, print client's invoices and print an Accounts Receivable Report for tracking subsequent client payments to you for providing this service. The Wake-up System has many other features designed to allow you, the business owner, to actually DO as LITTLE as necessary in providing this service. This software is designed to run 24 hours per day, require little or no supervision and run on an IBM or compatible PC with a battery backup for it's internal clock/calendar and a Hayes or compatible modem. It's as close to a business "running itself" as possible. Here are the steps you need to accomplish to get the software and hardware ready to begin your Wake-up Service: 1) First of all, you will need to copy the contents of the enclosed diskette onto your hard disk. There are two files, WAKEUP2.EXE and WAKEUP.FRM. If you plan on running the Wake-up System from a diskette, you will need to copy the files to a diskette formatted as a system diskette. If you are unsure how to do this, refer to your DOS manual. Once copying is finished, copy an additional file called SORT.EXE to the same disk(ette) and subdirectory. SORT.EXE is a utility program which came with DOS and which you should already own. If SORT.EXE is already in a subdirectory which is included in the PATH statement within your AUTOEXEC.BAT file, then this step is unnecessary. 2) Now that your software is ready to go, make the current subdirectory to be the same as the subdirectory which contains the copied WAKEUP2.EXE and WAKEUP.FRM files. Type WAKEUP2.EXE on your screen to start the Wake-up System. After the title screen disappears, you should see the day and date, a message saying "WAITING FOR TOMORROW", and the current time displayed at the top of your screen. Additionally, 10 function keys should be defined across the bottom of your screen. Definitions of the 10 function keys and an explanation of each begin on the next page. The Wake-up System will automatically create several files for it's use during execution. If you first wish to experiment with the Wake-up System's operations and then subsequently "start over" with empty files, simply delete all of the files in the subdirectory except WAKEUP2.EXE, WAKEUP.FRM and SORT.EXE. The Wake-up System will re-create new files as necessary. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| The first thing you must do is configure the Wake-up System to function properly on your own PC. Press the F1 function key to display the configuration screen. The screen will display the current configuration along the left hand side of the screen and provide space along the right hand side for revisions to each element of the configuration. To copy any element from the current configuration column to the revised configuration column, simply press . See below for details on the configuration screen as well as each of the other screens which appear when the corresponding function keys are pressed. Function keys should NOT be pressed unless their definitions are visible at the bottom of your screen. F1 = Config = Configuration screen. Allows you to define the system operating parameters as well as your own hardware variations and connections. The information you need to enter are: *Remit-to address - three lines which will appear on your client's bills telling them where to send their remittance. *Remit-to phone no. - your business telephone number which will appear on the application forms which your clients fill out in order to begin receiving wake-up calls from your Wake-up Service. *Call duration - time in seconds, from the time the modem dials each wake-up call until a predetermined number of rings have completed. (This may require a little experimentation with a regular telephone first) *Charge per call - whatever you want to charge your clients for each wake-up call. Be careful not to charge more than the market will bear. *Payment terms - number of days for your clients to pay their bills. This will automatically appear on client's bills. *Modem com port - serial communications port number on your PC which is assigned to the modem. *Tone/Pulse tel - type of telephone number dialing method available for your area. *Speaker off/on - depending upon whether or not you wish audible dialing noises whenever the Wake-up System places a wake-up call to a client. (Set this to "2" for "on" until you have tested a few wake-up calls, then later you can change it to "0" for "off") *Mono/Color mon - type of display monitor, either monochrome or color. *Cont/Sht paper - for printing client bills, client listings, etc., is the printer paper continuous form or individually fed to the printer one sheet at a time? If you choose "S" (for sheet fed) then all printouts will pause after printing each page and the Wake-up System will prompt you to insert another sheet of paper before printing continues. (((NOTE)))... All printouts, including client bills, are designed to print on plain 8 1/2" by 11" paper in portrait format at 10 characters per inch and 6 lines per inch. Be sure your printer is set to print properly ahead of time since the Wake-up System is not designed (nor intended) to control printers. (There are just too many kinds of printers to include printer control within the scope of this software.) Also, the Wake-up System is designed to send all printouts to device LPT1. If your printer is connected to a different port, you will need to modify the AUTOEXEC.BAT accordingly with the proper MODE command. See your DOS manual for more information. Lastly, near the bottom of the configuration screen, you will be asked whether or not you wish to save the revised configuration. If you answer "Y", then the current configuration will be erased and replaced with the revised configuration. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| Next, you need to define the next year's holiday dates within the Wake-up System's Holidays Masterfile. Press the F2 function key to access the appropriate screen. The screen will display the current holiday dates along the left hand side of the screen and provide space along the right hand side for revisions. To copy any date from the current holiday dates column to the revised holiday dates column, simply press . See below for details on the Holidays Masterfile screen. F2 = Holida = Holiday dates which the Wake-up System will skip providing service entirely to all clients under all circumstances. You will need to look at a calendar to determine the date of some future holidays. Before beginning each day (at 1 second after midnight) the Wake- up System checks this file to determine whether or not to consider the new day a holiday and accordingly to proceed with either placing that days scheduled wake-up calls or to wait 24 hours for the following day instead. The only valid characters the system will accept, other than digits, is a dash (-) used to separate MM-DD-YYYY so if you wish to delete a past holiday date simply type "----------" into the appropriate field. The dates need not be keyed in chronologically for the Wake-up System to execute properly, however, these dates are automatically listed on the application form printout and thus would be easier for potential clients to read if they were entered in chronological order. The Holidays Masterfile provides enough space for up to 14 holiday dates. Again, near the bottom of the screen, you will be asked whether or not you wish to save the revised holiday dates. If you answer "Y", then the current list of holiday dates will be erased and replaced with the revised list of holiday dates. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| Finally, and most importantly, you need to enter information into the Client Masterfile for each of those who wish to receive wake-up calls from your Wake-up Service. Press the F3 function key to access the appropriate screen. The screen will display the current client information along the left hand side of the screen and provide space along the right hand side for revisions to each element of client information. To copy any element of the current client information column to the revised client information column, simply press . See below for details on the Client Masterfile screen. (((NOTE)))... If you are evaluating the demonstration version of the Wake-up System, you may enter additional SAMPLE clients to the six sample clients which already exist in the Client Masterfile. Make sure that the "Call time" (explained below) for each additional sample client will elapse AFTER the current time. The sample client's wake-up calls will then be simulated for you as each "Call time" elapses and will be displayed on your screen for you to watch. F3 = Client = Client Masterfile. This file contains all the necessary information about each of your clients. The information you need to enter and brief explanation of each item are: *Wake-up phone number - Client's telephone number to which the Wake-up System will place the wake-up calls. DO NOT include a dash (-) after the first 3 digits of the telephone number. If the phone number you enter has previously been entered, the screen will display that client's information under "Current Client Record" and allow you to revise the client information. If it has not been previously entered, it will display a "NEW RECORD" message and allow you to add the new client information. *Which weekdays?(1-7) - The numbers 1 through 7 correspond to the days of the week, 1=Sunday, 2=Monday, 3=Tuesday, etc. If, for example, a client wanted a wake-up call only on Sundays, Wednesdays, Thursdays and Saturdays, then you would enter "1457". If another client wanted a wake-up call only on the work-days of Monday through Friday, then you would enter "23456". *Call time (Military) - This is the time of day for each day of the week indicated in the previous step that the Wake-up System will place a wake-up call to the client's wake-up phone number. Be sure to enter the call times in the MILITARY format and the colon (:) in the correct position. For example, if a night- shift worker wants wake-up calls at 4:30 p.m., the equivalent military time would be 16:30. *Bill-to address line - There are three lines to enter the clients name and billing address. This information will be used by the system's bill printing feature. Again, near the bottom of the screen, you will be asked whether or not you wish to save the revised client record. If you answer "Y", then the current client record will be erased and replaced with the revised client record. If you are entering new records, then the client information will be added to the Client Masterfile. After each client record has been added or revised, the Wake-up System will clear the data from your screen and return you to the "Wake-up phone number" line of this same screen. At this point, to exit the Client Masterfile screen, simply press . The Wake-up System will pause momentarily while it re-sorts the client records into the correct chronological order for subsequent processing of the wake-up calls to your clients. At this point, an important feature of the Wake-up System needs to be explained. You'll notice that when you type in the "Wake-up phone number" which is explained above, it has the format of "#######?" on the screen. The first 7 positions are obviously for the clients wake-up telephone number. The "?" at the 8th position will, IF NECESSARY, allow you to enter any alphabetic character from A to Z. The reason for this feature can best be explained by an example. Suppose you have a client who wants a wake-up call at 7:00 a.m. on Mondays, Wednesdays and Fridays but on Tuesdays and Thursdays he wants a wake-up call at 7:15 a.m. instead. The client's wake-up phone number is 5551234. In this example you will need to create 2 client records in the Client Masterfile for the one client. The first record's wake-up phone number would be "5551234", have weekdays "246" and a call time of "07:00". The second record's wake-up phone number would be "5551234A", have weekdays "35" and a call time of "07:15". When this client's bill is later printed, the Wake-up System will automatically consolidate the wake-up calls generated by both records to arrive at a total charge to the client. This same procedure may be used to have the Wake-up System place more than one wake-up call to a particular client during the same day. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F4 = C-list = Client Masterfile list - This option will allow you to printout a list of your clients which you have entered using the F3 option (explained above). The Wake-up System will first ask for a "phrase to search for". This will, for example, allow you to print only the clients with call times between 07:00 and 07:59 by entering "07:" or to print only the clients which live on Birch Street by typing "Birch St". The Wake- up System will search for this phrase in each client record and only print those which contain that phrase. This search routine is case sensitive, so a search phrase of "Birch St" will not find "BIRCH ST" in a client record. Next, the Wake-up System will ask for the weekday numbers which you want to include on your printout. If, for example, you wish to print a client list for wake-up calls scheduled for only Saturday and Sunday, then you would enter "71". This additional option will, in effect, allow you to print out the calling schedule for each day of the week. For quick and easy information, the Wake-up System will subsequently give you the option of printing to the screen instead of your printer. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F5 = Status = Status of client wake-up calls. This screen will ask you to enter a client's wake-up phone number. The Wake-up System will then display all previously processed wake-up calls for that wake- up phone number (including those which have a suffix of A-Z), the date and the exact time that each wake-up call was placed. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F6 = Bills = Bill printing. The Wake-up System's bill printing will use standard 8 1/2" by 11" plain white paper. The Wake-up System will first ask if you wish to proceed with preparing the files for client billing. If you answer "Y" then the Wake-up System will prepare it's files for printing bills followed by the message to insert and align paper in your printer. To print the client's bill the Wake-up System will first print your remit-to address in the upper left hand corner, followed by the client's billing address further down and near the center, followed by an itemized listing of all wake-up calls that the Wake-up System processed during the current billing cycle. The Wake-up System will also calculate the total amount of the bill and print this amount below the itemized listing as well as the terms for remitting payment. The Wake-up System will repeat this process for all clients for which the Wake-up System has processed wake-up calls. Following completion of the bill printing, the Wake-up System will automatically proceed with an Accounts Receivable Report which itemizes the clients wake-up phone number, their name, billing date and total billed amount. This is what YOU use to keep track of how much each client owes you. As each client remits payment to you, simply check off their name from this list to indicate that payment has been received. After the Accounts Receivable Report has been printed, the Wake-up System will ask you if you wish to proceed with deleting inactive clients from the Client Masterfile. Inactive clients are those for which no wake-up calls were processed since the last time you printed bills. You may have needed to inactivate a client for any one of several different reasons. The client may have simply told you that he wished to discontinue receiving your service OR he may have refused to pay his last bill. In either case, you would have accessed his record from the Client Masterfile by using the F3 option and revised where it says "Which weekdays?(1-7)" from whatever was there to spaces instead. This action would have prevented the Wake-up System from subsequently processing any wake-up calls for this client. If you are at the end of the current billing cycle and there are no wake-up calls processed for this client, then the client's record will be deleted. This assumes, of course, that you entered "Y" to the question on the screen which asks if you want to proceed with deleting inactive clients from the Client Masterfile. If you enter "N" to this question, then the Wake-up System simply skips this step. The last question asked by the Wake-up System is whether or not you wish to reset the Wake-up System for the next billing cycle. If you enter "Y" then the Wake-up System will clear the log file which contains all data related to processed wake-up calls for all clients and internally marks the beginning of the next billing cycle. If you enter "N" then DO NOT mail out the bills which you just printed because all of the files remain as they were originally and the next time you print bills to clients, all of the processed wake-up calls will STILL be in the log file and be printed on the client bills AGAIN. Once your client's bills are all printed, you need some explanation of what to do next. The format of the printed bills is designed in such a way that the paper can be folded into a Z-shape so that the paper is one- third of it's original length. After folding, your return address and the client's billing address should be the only thing visible on one side. The details of the bill would be folded to the inside. Several page folding markers are printed along the left edge of the paper to aid placement of the first fold. You can either staple the two edges together, place a stamp on them and mail them out that way OR you can insert them into standard window envelopes. The position of the clients billing addresses as printed on the bills is designed to provide you with the ability to choose either of these alternatives. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F7 = Applic = Application forms for prospective clients. The Wake-up System provides a standard application form which can be printed to your printer. This application form is what you mail to prospective clients when you receive inquiries about your Wake-up Service. The Wake-up System will ask you how many copies you wish to print and will then proceed to print that many forms for you. The holidays from your Holidays Masterfile (F2 explained above) and the cost per wake-up call from your Configuration (F1 explained above) will also be included on each application form. If you wish, you may design your own application form instead. IMPORTANT: THE "LIMITATIONS OF LIABILITY" SECTION IS INTENTIONALLY OMITTED BY ENTERPRISE SOFTWARE. YOU MUST CONSULT A LAWYER OF YOUR CHOICE TO DETERMINE THE WORDING FOR THIS SECTION. The filename is "WAKEUP.FRM" and is stored in ASCII format to allow simple modification using almost any text editor or word processing software. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F8 = Restar = Restarts the Wake-up System. This function key will re-start the entire Wake-up System as though it were executed by typing WAKEUP2.EXE from DOS. This feature is a convenience only and is not used in the normal operation of the Wake-up System. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F9 = Shell = Shell to DOS. This function key allows you to access DOS without completely exiting the Wake-up System. You would use this feature to set your PC's time and date, for example, if you do not have a battery backup for your internal clock/calendar. When you wish to return to the Wake-up System, you will need to exit DOS by typing the word "EXIT" at the DOS prompt. The Wake-up System's operations will be suspended during the time you are shelled to DOS. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| F10 = Exit = Exit from the Wake-up System completely and return to DOS. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| BUSINESS MARKETING PLAN: THERE! Now that you know how the Wake-up System operates, your Wake-up System has been configured by using the F1 function key and the next year's holiday dates have been entered by using the F2 function key, here's the sequence of events to start and operate your own Wake-up Service. (This would require, of course, that you purchase the complete working version of the 24-Hr Wake-up Service.) 1) Place an advertisement in your local newspaper, or weekly shopper similar to the following example: +------------------------------------------------+ | ( ( ( W A K E - U P ) ) ) | | New telephone Wake-up Service now available | | for all residences within the entire (city | | name) area. Call xxx-xxxx (your business | | telephone number) for more information. | +------------------------------------------------+ You may want to run this advertisement for several weeks so that more people see it. Remember, the more people who know about your Wake-up Service, the better the chance of a large number of clients. 2) For each caller that requests information, volunteer to mail them an application form. Keep a log of caller names and addresses for future reference. Print as many application forms as you need by starting up the Wake-up System and pressing the F7 function key for printing application forms. 3) As your new clients mail back their filled-in application forms, you will need to begin providing the Wake-up Service to them. Start up the Wake-up System, press the F3 function key and add each client to the Client Masterfile. As any NEW client is added to the Client Masterfile, the first wake-up call to them will always be the following day. Accordingly then, starting with the day before you wish to begin providing service to your first client, you must NOT shut off your PC. The Wake-up System is designed to run 24 hours per day so if you simply leave it running at all times, the Wake-up System will AUTOMATICALLY place ALL wake-up calls to ALL clients at ALL pre- programed call times and days. 4) At the end of each month, print your bills to your clients by pressing the F6 function key and then mail them out. As your clients remit their payments to you, check off their amount due from your Accounts Receivable Report which automatically printed after you printed the bills. If a client takes too long to pay, you can always stop providing the service to them by inactivating their client record in the Client Masterfile. Refer to the section explaining the F6 function key for Bill Printing. 5) As you accumulate clients, you may run into a situation where you are unable to provide wake-up calls to a client who wishes their wake-up calls to be at 7:15 a.m. because you already have 3 other clients receiving wake-up calls at 7:15 a.m. (this assumes that the "Call duration" number on your Configuration screen is set to 20 seconds; 3 client wake-up calls times 20 seconds each will take 1 minute of processing time). The application form furnished with the Wake- up System, which the client initially filled out and returned to you states that you may set the wake-up call time to 7:13, 7:14, 7:16 or 7:17 a.m. without notifying them. However, if these other four time slots are ALSO filled up with other clients, then you will need to contact this client on the telephone to see if they would agree to an even earlier or an even later time for their wake-up call. If, on the other hand, you have decided to design your own application form and you would rather have a different policy regarding such a problem, then this would be entirely up to you. This is YOUR business and you're the BOSS. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| ADDITIONAL FEATURES: A couple of additional features about the Wake-up System is how it handles telephone service failures and electrical power failures: One potential problem is that your telephone line is down due to a storm, construction or an accident between a car and a nearby telephone pole. The Wake-up System is designed to detect whether or not a dialtone exists immediately prior to dialing each wake-up phone number. If the dialtone does not exist, the Wake-up System will automatically attempt to re- dial the same wake-up phone number 2 more times. The amount of time which elapses between each attempt will be the call duration which you have previously entered into your Configuration screen. (see "F1 = Config" above) If, after 2 more attempts, there is still no dialtone, then the Wake-up System will record a failed attempt at placing the wake-up call in it's log file and proceed with attempting to process the next wake-up call. This failed attempt will be printed on the client's next bill with "No Dtone" printed in place of the call time and a "N/C" (no charge) printed in place of the charge for that wake-up call. This call will not be included in the calculation of the clients total billing amount. Another potential problem is that during a storm, the electrical power may temporarily go off. The Wake-up System can be run directly from your AUTOEXEC.BAT file upon start-up of your PC and so, accordingly, the Wake-up System would then automatically run when the electrical power returns to your PC. The Wake-up System is designed to automatically search for the point where it was at when the electrical power outage occurred and resume normal operations from that point. There is no need for you to DO anything! This feature will only be beneficial, however, if you have a battery backup for your PC's internal clock/calendar. The WAKEUP2.EXE program has been compiled with debug code produced. This will allow you to break out of the Wake-up System anytime with a Ctrl-Break key combination. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| ERROR DETECTION: The Wake-up System has a built-in error detection system which will display an error number if it encounters a problem. Information on the cause of errors and their remedies can be determined by referencing a BASIC programming User's Manual. The most common causes of error detection are due to either... 1) a non-Hayes or non-Hayes compatible modem. 2) an incorrect modem com port number assigned in the Configuration. (See details in F1 section) 3) the printer is not on, not on line or not LPT1. 4) the FILES=number in your CONFIG.SYS file is too small. ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| +-----------------------------------------------------------+ | GOOD LUCK with your new business! Enterprise Software | | genuinely hopes that you find your Wake-up Service to be | | a fulfilling and profitable home-based business. | +-----------------------------------------------------------+ ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| TECHNICAL SUPPORT: Technical support, comments and suggestions for improvements for future upgrades should be left as messages to ENTERPRISE SOFTWARE on "The Super Board BBS" at 1-715-845-9277. Once logged on, (J)oin conference #25 called Enterprise Software Support and leave a message to the SYSOP. -- end -- Enterprise Software