====================================================================== Microsoft(R) Product Support Services Application Note (Text File) DW0815: PRODUCT SUPPORT QUESTIONS & ANSWERS ====================================================================== Revision Date: 5/93 2 Pages, No Disk The following information applies to Microsoft Word for MS-DOS, version 6.0. -------------------------------------------------------------------- | INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY | | ACCOMPANY THIS DOCUMENT (collectively referred to as an | | Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY | | KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO | | THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A | | PARTICULAR PURPOSE. The user assumes the entire risk as to the | | accuracy and the use of this Application Note. This Application | | Note may be copied and distributed subject to the following | | conditions: 1) All text must be copied without modification and | | all pages must be included; 2) If software is included, all files | | on the disk(s) must be copied without modification [the MS-DOS(R) | | utility DISKCOPY is appropriate for this purpose]; 3) All | | components of this Application Note must be distributed together; | | and 4) This Application Note may not be distributed for profit. | | | | Copyright 1993 Microsoft Corporation. All Rights Reserved. | | Microsoft and MS-DOS are registered trademarks and Windows | | is a trademark of Microsoft Corporation. | -------------------------------------------------------------------- Q. Where can I obtain presale information - such as pricing, upgrade policies, release dates, and so forth--for Microsoft Word? A. Call Microsoft Consumer Sales at (800) 426-9400. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661. 2. Q. How can I get the latest printer driver for my printer? A. Microsoft provides the latest printer drivers on the Microsoft Download Service (MSDL), from which you can obtain drivers and Microsoft Knowledge Base articles by modem. If you have a modem, the drivers are available at no charge on CompuServe(R), GEnie(TM), and Microsoft OnLine, as well as the MSDL. The phone number for the MSDL is (206) 936-6735. There is no connect-time charge for using this service. However, standard connect-time fees and long-distance telephone charges, if any, do apply during downloading. On CompuServe and GEnie, the printer drivers are in the Microsoft Data Library, which you can reach by typing GO MSL at the "!" command prompt. On Microsoft OnLine, the printer drivers are in the Microsoft Software Library. If you do not have a modem, you can obtain an individual driver on disk by calling Microsoft Product Support Services Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific time at (206) 635-7210. When you connect with the support line, press 2 to speak with an engineer. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, call Microsoft International Customer Service at (206) 936-8661. 3. Q. Where can I go for additional Word for MS-DOS product support? A. You can get additional product support from the following sources: - Microsoft FastTips - You can hear recorded responses to common questions about Word for MS-DOS by calling Microsoft FastTips. You can also order technical notes that will be sent to your fax machine. FastTips is available 24 hours a days, 7 days a week. For assistance with Word for MS-DOS, call (206) 635-7211. - Microsoft Forums on CompuServe - You can discuss current support issues with other users and download updated files from the libraries. For an introductory CompuServe membership kit specifically for Microsoft users, call (800) 848-8199 and ask for operator 170. If you are already a CompuServe member, type GO MICROSOFT at any "!" prompt. For specific Word for MS-DOS information, type GO MSWORD. - Microsoft Download Service (MSDL) - You can access by modem technical notes and supplementary files covering common Microsoft product support issues on the Microsoft Download Service at (206) 936-6735. This service is available 24 hours a day, 7 days a week. - Microsoft Product Support Services (PSS) - You can reach Microsoft Product Support Services between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. For assistance with Word for MS-DOS, call (206) 635-7210. NOTE: Microsoft support services are subject to Microsoft's prices, terms, and conditions that are in place at the time the service is used. 4. Q. If I call for support or post a message on the Word Forum on CompuServe, what information should I include? A. When you call or post a message in the Word Forum, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: - The version number of Microsoft Word you are using. - The type of hardware you are using, including network hardware if applicable, and the operating environment that you are using. - The contents of your CONFIG.SYS and AUTOEXEC.BAT files and network- configuration files, if any. - The exact wording of any messages that appeared on your screen. - A description of what happened and what you were doing when the problem occurred. - The smallest number of steps to reproduce the problem. - The steps you have already taken to solve the problem. 5. Q. I have a hearing impairment. Where can I go for additional Word for MS-DOS product support? A. Microsoft Product Support Services is available for the deaf and hard-of-hearing. Using a special TDD/TT modem, call (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. (Microsoft support services are subject to Microsoft's prices, terms, and conditions in place at the time the service is used.)