In Ensemble 2.0 there are two kinds of error messages. One kind of error appears in a dialog box, and often suggests ways to recover from the problem. The second kind of error message appears as a white box in the center of the screen. Unlike the first kind of error, these boxes do not contain any buttons; you must use the keyboard to respond. In most cases, you have no choice but to exit Ensemble by performing one of the following actions: 1. Pressing the E key on the keyboard 2. Holding down the Ctrl and Alt keys while pressing the Del key 3. Turning your computer off and then back on again All error messages contain an error code. You should note this error code in case you need to notify GeoWorks Technical Support later. Some error messages are caused by a temporary condition. In many cases, you can simply repeat the operation without the error reappearing. However, if the error occurs consistently, you should notify GeoWorks Technical Support. Be prepared to describe exactly what you were doing and what software you were using at the time of the error. This document groups the error messages by the first two characters in the error code. The error message HP-01, for example, is grouped in the "HP" section. Within a group, messages are ordered sequentially by number. Some numbers may not be listed due to changes in the software. The following are the different message groups: FM. File Manager Error Messages HP. Help System Error Messages PR. Options Error Messages SL. Printer Error Messages KR and KRX. Operating System Error Messages DE. Program Switching Error Messages UI. User Interface Error Messages In some cases, the message listed here differs slightly from the message on the computer screen. If the message includes specific information such as a file name, this information is indicated by a bracketed word, as shown in this example: FM-06. You cannot copy or move [name] to one of its own folders. On the computer screen, [name] is replaced by the actual name of the folder. Sometimes you can recover from an error. In these cases, the error message description is followed by some suggested ways to fix the problem. File Manager Error Messages (FM-xx) File manager error messages often appear when you are working with items in GeoManager, such as the Wastebasket. In many cases, you can easily correct the problem and repeat the operation without further error. FM-01. Could not find the file or folder. It may have been deleted. If using a network, you may not have access to the file or folder. You may need to Rescan Drives to see the current view of an open window to determine if the file is really there. FM-02. Could not find the requested folder. You may need to Rescan Drives to see the current view of an open window to determine if the file is really there. FM-03. [name] cannot be accessed. It may already be in use or be a read-only file. If on a network, you may not have permission to access to this file. Some files can only be opened by one user at a time. Also, this message may appear if you attempt to save a read-only file. FM-04. Unable to locate this drive. If on a network, the connection may have been lost. FM-05. You cannot copy or move a file to itself. This usually occurs when you accidentally select the wrong file in the file selector dialog box. Select a different destination for the copy or move. This can also occur when dragging a file icon over the icon of the folder which contains it. FM-06. You cannot copy or move [name] to one of its own folders. This usually occurs when you accidentally select the wrong folder in the file selector dialog box. Select a different destination for the copy or move. This could also occur if you have several windows open and try to move a folder into one of the subfolders it contains. FM-07. The destination already contains a folder named [name], which cannot be overwritten because it contains the item you are moving or copying. This usually occurs when you accidentally select the wrong folder in the file selector dialog box. Select a different destination for the copy or move. This could also occur if you try to move a folder icon into its own window. FM-08. You cannot perform this operation with the root folder. FM-09. Could not open the folder. You already have the maximum number of 32 folders open. Close one or more open folders and try again. FM-10. Please re-enter the name using a valid name format. For DOS files, use the standard DOS format. For other applications and documents, the name can be up to 32 characters long. The standard DOS format is eight characters for the file name, followed by an optional period and 3-character extension. FM-11. [name] is not an application or document that can be opened directly. FM-12. You cannot format the drive containing the system software. You probably selected the wrong disk drive letter. Pick a different disk drive and try again. FM-13. There is not enough room on the destination disk to copy this file. Empty the Wastebasket or remove some files from the disk and try again. FM-14. [name] could not be thrown away because the Wastebasket is full. Empty the Wastebasket and try again. The Wastebasket can only hold a certain number of documents. Open the Wastebasket window and click Empty Wastebasket. FM-15. There is not enough memory available to perform this operation. Close some windows or applications and try again. FM-16. Another DOS program is already being launched. [name] cannot be launched at this time. Try launching (starting) the program again later. FM-17. Could not delete the folder [name]. It may not be empty or you may not have the privilege to delete it. The folder probably contains items which you are not allowed to delete, such as read-only files. Open the folder and try deleting each item inside individually to determine which caused this message. FM-18. This folder contains too many files. Not all of the filenames can be displayed. Ensemble can only display about 400 items in a folder window. The remaining items are in the folder, but will not display on the screen. FM-19. Could not rename the disk. You may not be allowed to change the name of the selected hard disk. FM-20. Could not create the folder [name]. There may not be enough room on the destination disk. Try removing some files and folders to open up some additional space on the disk. If you are trying to create the folder on a floppy disk, try using a different floppy disk. FM-21. A new folder cannot be created at this level. The path is too long. You can rename higher-level folders to create a shorter path name. DOS has a maximum length for path names. If you have used long names for folders or have many folders within folders, this maximum can be exceeded. FM-22. Invalid characters in the volume name. Re-enter the volume name using valid characters. You can use the following characters in disk volume names: alphabetic characters, digits, and ~, !, @, #, $, %, ^, &, (, ), _, -, {, }. You cannot use periods, commas, blanks, colons, asterisks, and any other keyboard characters not included above. FM-27. An error occurred during this operation. Please try again. FM-28. Cannot find the application for [name]. Try opening it from within an application. The document was created using a DOS application. You must start the application and then open the document from within it. FM-29. Unable to open the file. The file may be corrupted. If you tried opening the file by double-clicking, try opening it from within the application. If this is unsuccessful, you may have to use data recovery software to salvage your data. FM-30. Couldn't find [name]. Unable open the file. The file may have been deleted or moved. Choose Update Open Windows from the Desktop menu, and check again to see if the file is really there. FM-31. Could not open [name] because a required system file is missing. FM-32. [name] is not an application or document that can be opened. FM-33. There is not enough memory available to open the file as requested. Close windows and applications that you are not currently using and try again. FM-34. The application is too new to work with this version of the system software. FM-35. The application is too old to work with this version of the system software. FM-36. The application is already running on this system. FM-37. The application is incompatible with this version of the system software. FM-38. Could not locate a required system file. FM-39. Unable to start a driver needed by the application. FM-40. Unable to open a system file needed by the application. FM-41. Disk too full to open [name]. Some applications need free disk space to open a document. Either delete unnecessary files or copy the file to another disk before trying to open the file again. FM-42. You are in the process of exiting the system. You cannot open anything at this time. FM-43. Unable to find the application that created [name]. If you know where to find the application, open the application first and then try opening the document from there. Try again. FM-44. Cannot open this item. It is no longer available on the network. FM-45. This folder has been moved or deleted from the file server. FM-46. The [name] item cannot be placed here. FM-47. The expected icon could not be found, so another will be substituted. FM-48. You cannot recover a file to the Wastebasket. Choose another location for the Recover operation. FM-49. Nothing was selected. You must select an item on which to perform the operation. FM-53. The folder [name] is currently open and cannot be deleted. Close the folder and try deleting it again. FM-54. This disk is write protected. Either remove the write protection tab (5.25-inch disks) or move the tab to the closed position (3.5-inch disks) and try the operation again. FM-55. The requested drive does not exist. If you are trying to work with a network drive, try exiting Ensemble, restarting your computer, and repeating the operation. FM-56. Could not find a formatted disk in the drive. Check that you have inserted a formatted disk into the drive and have closed the drive door. If the diskette is properly inserted in the drive and the disk drive door is closed, then you may need to format the diskette. FM-57. A file or folder with the same name already exists. Use a different name for the new item. FM-58. The disk format was unsuccessful. Check the disk and make sure that the drive door is closed. FM-59, -60, -61, -62. The disk format was unsuccessful. Try again, though this disk may be damaged. If the formatting fails a second time, use another disk. If you often get this type of problem, you may have a set of faulty disks or your disk drive may need service. FM-63. This disk contains a file or application that is currently in use. These items must be closed before the disk can be reformatted. FM-64. This disk is write protected. Either remove the write protection tab (5.25-inch disks) or move the tab to the closed position (3.5-inch disks) to reformat the disk. FM-65. There is not enough memory available to format the disk. Close windows and applications that you are not currently using before trying to format the disk. FM-66. The disk format was unsuccessful. Try again, though this disk may be damaged. If the formatting fails a second time, use another diskette. If you get this type of problem repeatedly, you may have a set of faulty disks or your diskette drive may need service. FM-67. There is not enough memory available to copy the disk. Close windows and applications that you are not currently using before trying to copy the disk. FM-68. The disk copy was unsuccessful. The source disk could not be read and may be damaged. Try opening the diskette icon to see if the documents and folders within are okay. If they are, try copying the items individually. If this is unsuccessful, your disk drive may be at fault; try repeating the operation on another computer. If the disk is damaged, you may be able to salvage data by using data recovery software. FM-69. The disk copy was unsuccessful. The destination disk could not be written to. Try again using a different disk. Try again. If you get this type of problem repeatedly, you may have a set of faulty disks or your diskette drive may need service. FM-70. The disk copy was unsuccessful. The destination disk may be damaged. Try again using a different disk. Try again. If you get this type of problem repeatedly, you may have a set of faulty disks or your diskette drive may need service. FM-71. The disk copy was unsuccessful. The destination disk contains a file or application that is currently in use. These items must be closed before you can copy over the disk. FM-72. The disk copy was unsuccessful. The destination disk is write protected. To copy over this disk you must remove (or move) the write protection tab. FM-73. The source and destination disks are incompatible. The destination disk cannot be formatted the same as the source disk. Try using the same drive and type of disk for both source and destination disks. FM-74. The source disk does not appear to be formatted. Please check the disk and try again. FM-76. First, you must select the item(s) you wish to open. Select the item or items before clicking the Open Item button. FM-77. First, you must select the item(s) you wish to remove. Select the item or items before clicking the Remove Item button. FM-78. First, you must select the item(s) you wish to copy. Select the item or items before clicking the Copy Item button. FM-79. First, you must select the items(s) you wish to distribute. Select the item or items before clicking the Distribute Item button. FM-80. Sorry, you cannot distribute this type of item. You can only distribute documents and document folders. FM-85. First you must select the item(s) you wish to remove. Select the item or items before clicking the Remove Item button. FM-90. You cannot add more than 50 items at one time. FM-91. You cannot add that type of item to this folder. FM-106. Could not delete or rename the folder [name]. It is a system folder. You cannot delete or change the names of system folders. FM-107. This drive cannot be accessed, there may be no disk in the drive or it may contain an unformatted disk. Place a formatted diskette in the drive, then try again. FM-108. This name contains no visible characters, please choose again. FM-109. The disk format has been canceled. This disk must be formatted again before it can be used. Try formatting the disk again. FM-110. There is not enough memory available to format the disk. To free up some memory, close windows and applications that you are not currently using. FM-111. The disk copy was unsuccessful. The destination disk may be damaged. Try again using a different disk. FM-112. The disk copy has been canceled. The destination disk will need to be reformatted before it can be used again. Format the destination disk, then try the disk copy again. FM-113. You must first select the item(s) you wish to recover. To recover items from the Wastebasket, you must first select the items you want to recover. FM-129. There is not enough room on the destination disk to copy this file. Remove some files from the destination disk to make room, or try copying to another disk. Help System Error Messages (HP-xx) These error messages appear when you try to view online help. Usually the problem is only with the online help software, and does not affect the rest of Ensemble. HP-01. Error in help. File [name] not found. You may need to re-install your software. The online help file shown in the message is missing from Ensemble. You can continue using Ensemble, although you cannot view online help for this portion. HP-02. Error in help. Unable to find "context" section in help file [file name]. Please note the exact text of this message if it recurs. A portion of the help file has been damaged. You can continue using Ensemble, although you cannot view online help for this portion. Options Error Messages (PR-xx) PR-01. Unable to locate the requested video display hardware. Check that the video display hardware is powered on and the cable connections are secure. You may get this message if you are attempting to change the video options to a setting your hardware does not support. PR-02. Unable to load a driver for the requested video display hardware. The driver is missing or damaged. PR-03. No dictionaries found. The files may be missing or damaged. PR-04. The printer is busy. The printer is probably switched off-line. Try switching it on-line. PR-05. The entered data is incorrect. The form is month (mm) /day (dd) /year (yyyy). PR-06. The entered data is incorrect. You must use an "am" or "pm" when requesting the 12-hour time format. Printer Error Messages (SL-xx) The SL error messages occur when you print documents on your network or local printer. Often they indicate a temporary condition that you can easily correct. SL-01. The printer is not responding. Click OK to try printing again or Cancel to quit. SL-02. The printer [name] is warming up. SL-03. The printer is warming up. SL-04. The printer [name] needs to be serviced. SL-05. The printer needs to be serviced. SL-06. Check the paper feed error on the printer [name]. Click OK to continue printing. SL-07. Check the paper feed error on the printer. Click OK to continue printing. SL-08. The printer [name] is not responding and may be off-line. Return the printer on-line and click OK to try again or Cancel to quit. SL-09. The printer is not responding and may be off-line. Return the printer on-line and click OK to try again or Cancel to quit. SL-10. The printer [name] is out of paper. Refill the paper tray and click OK to continue. SL-11. The printer is out of paper. Refill the paper tray and click OK to continue. SL-12. The printer [name] is out of toner. Replace the toner and click OK to continue. SL-13. The printer is out of toner. Replace the toner and click OK to continue. SL-14. The printer [name] is off-line. Switch the printer on-line and click OK to continue, or Cancel to quit. SL-15. The printer is off-line. Switch the printer on-line and click OK to continue, or Cancel to quit. SL-16. The printer [name] needs attention. Check the printer connections and make sure it is on-line. You may have to turn the printer off and then on again. When the printer is ready, click OK to resume printing or click Cancel to stop printing this document. SL-17. The printer needs attention. Check the printer connections and make sure it is on-line. You may have to turn the printer off and then on again. When the printer is ready, click OK to resume printing or click Cancel to stop printing this document. SL-18. The printer [name] on the [number] port is not responding. Check the printer connections and click OK to try again or Cancel to quit. SL-19. The printer is not responding. Check the printer connections and click OK to try again or Cancel to quit. SL-20. The spool file has been deleted. Please print the document again. SL-21. Couldn't load the driver for printer [name]. Free up some memory by closing windows and applications you're not using. If you're still unable to print, the driver may have been deleted and you should try reinstalling the software. SL-22. Couldn't load the printer driver. Free up some memory by closing windows and applications you're not using. If you're still unable to print, the driver may have been deleted and you should try reinstalling the software. SL-23. Couldn't load the printer port driver. Free up some memory by closing windows and applications you're not using. If you're still unable to print, the driver may have been deleted and you should try reinstalling the software. SL-24. No printers have been installed. Before you can print, you need to install the printer (or printers) you will be using. SL-25. Printer [name] can't be used to print this type of file. The print mode (graphics or text) doesn't match. Try using another printer. SL-26. The printer can't be used to print this type of file. The print mode (graphics or text) doesn't match. Try using another printer. SL-27. There is not enough memory to print. Click OK to try again, or click Cancel to quit. You should close some windows or quit some applications to free up some memory before trying to print again. SL-28. Couldn't print. The VIDMEM driver was not found and may have been deleted and you should try reinstalling the software. SL-29. Couldn't print because the port is currently in use. Try again later. SL-30. The printer is not responding. Check the printer connections and try again. If you're still unable to print, check the printer settings. SL-31. The communications port for this printer is not working. Please select another port or make sure this port is working. SL-32. The printer [printer name] needs attention. Your print job has been canceled. Check the printer connections and make sure it is on-line. You may have to turn the printer off and then on again. When the printer is ready, resubmit your job. SL-33. The printer needs attention. Your print job has been canceled. Check the printer connections and make sure it is on-line. You may have to turn the printer off and then on again. When the printer is ready, resubmit your job. SL-34. The disk containing the output file is full. You need more room on the disk to which you are trying to print. Try removing old files from your disk to make room, or try printing the file to another disk. SL-35. A file system error occurred writing the output file. Try printing to a file again. SL-36. The output file cannot be opened. You may be trying to overwrite a file that is write protected, or you are printing the file to a folder to which you do not have access. Try using another file name, or try placing the file in another folder. Operating System Error Messages (KR-xx and KRX-xx) Operating system error messages have a KR or KRX prefix. Most of these errors have very terse text and an error code, and originate in the Ensemble control software. For most of these errors, you must restart your computer. Try to exit Ensemble. Sometimes the error message will tell you to press E to exit. In many cases, though, this will not work. In either case, you should then restart your computer by pressing Ctrl+Alt+Del, or pressing the Restart button, or switching power off and then back on again, whichever is most appropriate for the situation. Often this will fix a problem. If the error persists, the Ensemble software may be damaged. KR-01 to KR-11, and KR-18 Messages KR-01 through KR-11 and KR-18 have no explanation in the error message itself. Often these messages indicate a temporary problem in the computer hardware. Restart your computer. KR-01. Divide by zero. KR-02. Arithmetic overflow. KR-03. Array index out of bounds. KR-04. Coprocessor/memory parity error. KR-05. Single-step complete. KR-06. Breakpoint hit. KR-07. Illegal instruction executed. KR-08. Non-existent routine called. KR-09. Bad handle passed to system. KR-10. Illegal segment passed to MoveBlock. KR-18. Unable to swap in block. The following error messages do not always require that you restart your computer. KR-12. Out of system resource handles. KR-13. Cannot allocate required local memory. KR-14. Error in [name]. Operation cannot be completed. KR-15. Low on system resource handles. Please exit an application. Your computer is almost out of memory. Try exiting some applications and closing documents immediately. KR-16. Conventional memory (below 640KB) is full. KR-17. Swap space is full. You may be low on disk space. Try exiting some applications and closing documents immediately. To make more disk space, try deleting some old files in your Document folder. KR-20. GEOS.INI file is damaged. Restore it from a backup or delete it and reinstall the system software. KR-21. Error restoring state. Please exit and restart the system. KR-22. Error reading VM file. The document or application data file may be damaged. If you continue to get this error message after restarting your system, you may have to remove the application from your local folder and add it again from a library, or use data recovery software to salvage the data in your document. KR-23. Cannot load a required system file (kernel). You may need to reinstall the system software. KR-25. Cannot load a required system file (vidmem). You may need to reinstall the system software. KR-26. Cannot load a required system file (keyboard). You may need to reinstall the system software. KR-27. Cannot load a required system file (ui). You may need to reinstall the system software. KR-28. Cannot find USERDATA\FONT folder. You may need to reinstall the system software. KR-29. No valid font found in PUBDATA\FONT folder. KR-30. Cannot load a required system file (sysfont). You may need to reinstall the system software. KR-31. DOS version too old. You need DOS version 3.0 or higher. Your computer has an old version of DOS installed. KR-32. Unable to register the disk containing the main system folder. KR-33. File system driver for drive [name] not loaded. KR-34. Unable to identify file system in use. KR-35. The system is unable to exit. Please restart your computer. KRX-xx. Undefined error in [name]. An error has been detected by something other than the kernel. The number is passed on from the detecting software. Program Switching Error Messages (DE-xx) These error messages indicate problems switching to and from DOS programs. DE-01. Unable to run DOS program. DE-02. Could not find loader. DE-03. Not enough DOS memory to continue. A DOS program may not have released all the memory it used. User Interface Error Messages Like operating system error messages, user interface error messages indicate a problem with the Ensemble control software, and are usually not recoverable. Restart your computer. UI-01. The disk is too full to create the work area state file. UI-02. Could not create state file. DOS or network error encountered. UI-03. Unable to load the specific UI library file. You may need to re-install the software. UI-04. Unable to open the clipboard file. UI-05. Unable to allocate enough memory to collect pen input. UI-06. Unable to load the Handwriting Recognition Library. UI-07. Unable to load application. UI-08. Unable to load print spooler. You may need to re-install the software. UI-09. Unable to allocate undo space. UI-12. There is not enough memory available to start this application. Free some memory by closing windows and applications you are not using. Then try again. UI-13. The application could not be found. The file may be missing, or it may contain errors or be damaged. You may wish to re-install the software. Or, if you are attached to a network, there may be an error in the network configuration. UI-14. An associated library file could not be found. The file may be missing, or it may contain errors or be damaged. You may wish to re-install the software. Or, if you are attached to a network, there may be an error in the network configuration. UI-15. Could not read the disk. It may be damaged or unformatted. If this is a floppy drive, the door may not be closed or the disk may not be fully inserted. Or, if you are attached to a network, there may be an error in the network configuration. UI-16. The application is incompatible with this version of the system software. UI-17. There is not enough room on the disk. You may want to move files not in use to another disk or delete unnecessary files. UI-18. No working compatible video hardware found on this system. The video hardware on your computer is probably not compatible with Ensemble. UI-19. Unable to locate the expected disk: The drive in which it was located no longer exists. If you are attached to a network, there may be an error in the network configuration or you may not be logged in properly. UI-20. Unable to locate the expected disk: There is not enough memory to keep track of the disk. Close some windows or applications to free up memory, then try again. UI-21. Unable to locate the expected disk: The drive in which the disk is located is otherwise occupied. You may wish to try again later. UI-22. Unable to locate the expected disk: You are not connected to the appropriate server to which the disk belongs. UI-23. Unable to locate the expected disk: You do not have permission to use the appropriate network disk volume. UI-24. Unable to locate the expected disk: There is no free drive letter to which the network disk may be mapped. UI-25. Unable to open the shared token database file using the path specified in the GEOS.INI. UI-26. Unable to open the local token database file in the PRIVDATA folder. Try deleting the file. UI-27. The shared token database file on the path specified in the GEOS.INI file is out of date and must be replaced.