Document Number 1000 Mouse Standard Diagnostics 4/15/92 The following diagnostics should help determine most problems you might encounter when installing/using Logitech mice. In order to determine the source of the possible conflict, try booting the system with a DOS disk in drive A: (no AUTOEXEC.BAT or CONFIG.SYS files). Replace the DOS disk with the mouse driver disk (disk #1), and type the following command: MOUSE SER (for a mouse on COM1) MOUSE SER 2 (for a mouse on COM2) MOUSE BUS (for a bus mouse) MOUSE PS2 (for a PS/2 mouse) If this solves the problem, then there is either: 1) A conflict with something being loaded in the AUTOEXEC.BAT or CONFIG.SYS file. To determine actual conflicting software, add back the contents of the AUTOEXEC.BAT and CONFIG.SYS files one line at a time until it fails. Sometimes loading these utilities in a different order is all that is required to solve the conflict. In general, we recommend loading the mouse driver before any other resident software. -OR- 2) There is another mouse on the system (or, at least, the mouse driver thinks so!). For example, some video cards have built-in bus mouse ports. If you were to try to use a serial mouse on a system with one of these video cards, it would be necessary to force-route the driver to the serial port by using MOUSE SER to load the driver. If the problem persists, make sure there are no other devices on the system using the same interrupt (IRQ) or I/O address as the mouse. The proper settings are as follows: COM1: IRQ 4 Address 3F8 COM2: IRQ 3 Address 2F8 BUS: IRQ (see JMP1 on BUS card) Address 23C-23F NOTE: COM3 and COM4 usually use IRQ's 4 and 3 respectively. Since mice cannot share IRQ's, a system should not be configured with a mouse on COM1 and another device on COM3 (or a mouse on COM2 and another device on COM4). If you are unsure of the IRQ used by a particular device, it should be temporarily removed to see if it has any effect on the problem. If the symptoms continue, try the mouse on another system to verify that the mouse is working properly.