Customer Service Policy ================================================================================= LOGITECH SOFTWARE UPGRADES ================================================================================= If You Have: Upgrade To: Price: Features: _________________________________________________________________________________ MouseSoftware: Plus 4.0 or less MouseWare 6.00 Pkg $19.00 Windows 3.0 control panel or (also includes new. GoMenu 3.4 standard User's Manuals) DOS Control Panel or ClickEd Basic Software Dual device support. MouseWare Utilities 5.1 or less Dexxa 4.10 or less Standard 3.43 or less _________________________________________________________________________________ ScanMan Plus: ScanMan Multirez: (PC models only) Windows 3 environment. Ansel. $79.00 32 Grayscale Skew Correction DOS environment. GrayTouch. $25.00 Stitching Extended Memory ScanMan Plus: ScanMan Multirez: (Micro Channel Only) Windows 3 environment. Ansel. $99.00 Same as above plus an updated interface board _________________________________________________________________________________ CatchWord 1.0: Version 1.2 disk. Free Increased speed and accuracy Improved recognition rate Import TIFF Additional language support Complete Mouse support _________________________________________________________________________________ Finesse 3.0: Version 3.10 disk. Free HP Printer Support Supports 99 pages with Addendum $10.00 Hairline Rulers Contact Supports Spell Customer checker. Support _________________________________________________________________________________ PaintShow Plus 2.1 PaintShow Plus 2.21. $25.00 PostScript Printers. or less: (includes new User's manual) _________________________________________________________________________________ ScanMan for Mac 2.10 ScanMan for Mac 2.11 Free Stitching or less: with Addendum. 2.0 DA ScanMan driver 1.06 Manual $10.00 New ReamMe file LaserWriter 6.01 (mail The NEW MacIntoshes. check w/your request to Customer Support) _________________________________________________________________________________ Pop-Up Dos 2.0: Version 2.02. Free New Purchase $29.00 ================================================================================= LOGITECH HARDWARE UPGRADES ================================================================================= If You Have: Upgrade To: Price: Features: _________________________________________________________________________________ ScanMan: ScanMan Model 32 $75.00 32 GrayScale ScanMan Multirez: with GrayTouch. Extended Memory (Board not included) Stitching TIFF, PCX, IMG file formats Yellow/Green light RealTime Display Speed indicator light DOS environment only _________________________________________________________________________________ ScanMan for Mac ScanMan 32 for Mac. $125.00 Yellow/Green light (SCSI box not included) RealTime display Speed indicator light New User's Manual _________________________________________________________________________________ ScanMan(Microchannel) Ansel 1.1 with SCB4mc $99.00 32 Grayscale board. Skew Correct Stitching Ansel 1.1 with SCB4mc $150.00 Extended memory board and ScanMan 32 Windows 3.0 Environment only. GrayTouch with SCB4mc $75.00 DOS environment only. board. SHIPPING AND HANDLING...USA: 1-2 PRODUCTS $6.00 CANADA: 1-2 PRODUCTS US $8.00 CA & MA RESIDENCE ADD APPLICABLE SALES TAX LOGITECH has grown its business and worldwide reputation with accommodating Customer Service policies. The LOGITECH Customer Service group is available to assist both dealers and End Users with non-technical problems involving LOGITECH products, Our Return Merchandise Authorization (RMA) program is designed to assist dealers and end-users in returning LOGITECH product for Credit (Return-to-Stock), Exchange, or Repair. To return a product through the RMA procedure, you must first call Customer Service for guidelines. Customer Service is available Monday - Thursday 8:00am - 5:00pm and Friday 9:00am - 4:00pm PST at (510)795-8100 or FAX at (510)792-8901. Call Customer Service to: * obtain information about the RMA program * obtain an RMA number to return LOGITECH product * obtain upgrade and update information * obtain replacement disks for faulty software * check the status of an order RMA GUIDELINES AND PROCEDURES If product falls within the requirements of the RMA program, you will be given an RMA number for the returned merchandise. This RMA number should be prominently displayed on the outside of the returned package and on the accompanying packing list. Dealers and End-Users are responsible for packing the failed product properly for shipment, and for the charges to ship the failed product to LOGITECH, and LOGITECH is responsible for charges to ship the repaired or replacement product. If any charge is involved, the replacement product will be sent C.O.D. LOGTTECH CANNOT BE HELD RESPONSIBLE FOR ANY PACKAGE RETURNED WITHOUT AN RMA NUMBER. REFUNDS AND EXCHANGES Dealers and End Users can request a refund or exchange of LOGITECH product as long as it is in its original form, complete, and in an undamaged package. Custom, semi-custom and obsolete product cannot be returned for credit. Dealers are encouraged to refund or exchange a product if the user returns it in its original package, but the dealer is responsible for checking the contents of the package before accepting the product. Product that has been modified without Logitech's consent or if failure is the result of misuse, abuse or misaapplication, Logitech has no obligation to repair or replace the failed product. End Users have a 30 days money-back guarantee, Dealers have 90 days. This guarantee is subject to LOGITECH's approval. End Users who purchase product from outside sales channels must collect refunds from the original point of purchase. LOGITECH will not accept product returns on merchandise purchased beyond the 90 day time frame stated above without formal approval from the Customer Service Manager. Dealers who do wish to return current product purchased beyond 90 days will be subject to a re-stocking fee equal to 10% of the amount of goods being returned Under no circumstances will LOGITECH accept the return of obsolete product, that is product which is no longer manufactured or sold by LOGITECH.