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      STACKER NOTE                                         STACKER NOTE
                TOO FRAGMENTED/NOT MOUNTED AFTER INSTALLATION
                   (Applies to Stacker version 2.x & 3.x)
      STAC FAX  31703 (01-24-1994)
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      BACKGROUND
      
      Stacker invokes a version of Norton's Speedisk during Setup. If
      Speedisk is interrupted, you may receive the error message that
      the Stacvol file is "too fragmented, not mounted" when you
      restart your computer. The same error is indicated if your
      computer "hangs" at the Stacker device driver upon restart. This
      means that the Stacvol file which contains your compressed data
      has too much fragmentation to be usefully mounted. This condition
      is usually caused by an anti-virus (or other memory-resident)
      program running during Setup, or by hidden files on the drive.
      
      SOLUTION
      
          - Determine and correct the error that interrupted Setup.
          - Restart the Setup.
      
      Determine and correct the error that interrupted Setup.
      
      Examine your drive and Boot files for conditions that may have
      caused the error.
      
       1.  Look at the STACKER.LOG file that is located in the root
           directory of the drive you were compressing. You may look at
           it in any text editor. If no other editor is available, you
           may use Stacker's ED.EXE (SEDIT.EXE in Stacker version 2.x).
           This file is located on disk # 2 of Stacker 3.0 and disk # 1
           of Stacker 3.1 and 2.x (Disk # 2 for Stacker 2.x if you have
           the 360KB disks). From the place where ED.EXE is located,
           type:
           ED DRIVE:\STACKER.LOG ( or SEDIT DRIVE:\STACKER.LOG for
              version 2.x)
           where drive: is the drive letter of the drive you were
           compressing. Look for any file exceptions that indicate that
           files were not copied. These are files (probably hidden)
           that need to be deleted from the drive before restarting the
           Setup process. Copy these files off the drive and then
           delete them.
       2.  Look for hidden files on the drive. If you have DOS 5.0 or
           later go to the root directory of the hard drive and type:
           DIR /AH /S
           This will list all hidden files. Be alert for any hidden
           directories such as SENTRY or SMARTCAN. These directories
           contain files you previously deleted, yet were saved to a
           hidden directory in case you need to recover them. You must
           delete these files, but you must first disable the deletion-
           tracking program that created them. "Clean boot" the
           computer (clean booting is covered below). Then change to
           the hidden directory and delete all the files in it.
       3.  Examine your CONFIG.SYS and AUTOEXEC.BAT files for anti-
           virus or other memory-resident programs such as disk caches.
           These programs must be disabled during the Setup process. A
           "clean boot" is the simplest method of disabling these
           programs. You may also disable them by "remarking" the lines
           that activate the programs from the boot file. Bring up the
           appropriate file in a text editor and type:
           REM <space>
           at the beginning of the desired line.
           
      Restart the Setup process.
      
      You must restart Setup where you left off, i.e. where Speedisk
      was running. The best way to do this is to "clean boot" the
      system and then run the appropriate Stacker command. A "clean
      boot" is a computer restart in which no memory-resident programs
      are loaded.
      
       1.  Restart your computer with a DOS startable diskette that has
           no CONFIG.SYS or AUTOEXEC.BAT.
       2.  For Stacker Version 3.x, insert Stacker disk # 2, log onto
           that drive, and type:
           CREATE  DRIVE:\STACVOL.DSK /P
           where drive: is the letter of the drive you were
           compressing.
           For Stacker version 2.x, insert Stacker disk # 1 (disk # 2
           if you have the 360KB disks) and type:
           SATTRIB -S -H -R DRIVE:\STACVOL.DSK
           Then insert Stacker disk # 1 and type:
           SCREATE DRIVE:\STACVOL.DSK /P
           where drive: is the letter of the drive you were
              compressing.
           This will re invoke Speedisk and will complete Setup for
           you. After it completes, restart your computer and your
           Stacker drive will mount normally.
       
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      Copyright 1994 Stac Electronics