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      STACKER NOTE                                         STACKER NOTE
                        THE STAC BULLETIN BOARD (BBS)
                    (Applies to all versions of Stacker)
      STAC FAX  4512 (03-15-1994)
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      BACKGROUND
      
      Stac maintains an Electronic Bulletin Board Service (BBS) in
      addition to other electronic support services. Use your favorite
      communications program and modem to gain access to our technical
      notes and support files, or to leave your questions with our
      SYStem OPerator (SYSOP). Our 10 nodes are running on TBBS
      software, and are on-line 24 hours a day, 7 days a week.
      
      PHONE NUMBER
      
           (619) 431-5956   @ 1200,2400,9600,14.4K BPS.
                            Practical Peripherals PM14400FXMT 14,400
      
      DATA PARAMETERS
      
      (N)o parity, (8) data bits, (1) stop bit
      
      PROCEDURES
      
         - Your first time on the BBS.
         - Downloading/uploading files.
         - Supported transfer protocols.
         - Leaving a message for the SYSOP.
         - Connection difficulties.
           
      Your first time on the BBS.
      
      During your first visit to the Stac BBS, you'll be asked to enter
      some background information. One of the things you'll be asked
      for is a password. Use any word you like, but write it down and
      remember it; you'll be asked for it on subsequent calls.
      
      Downloading/Uploading files.
      
       1.  Navigate to the area that contains the file you need.
           a. If you need a file relating to the Windows/DOS product,
           select (F)ile from the main menu, and then (1) for
           Windows/DOS files.
           b. If you need a file relating to the Macintosh product,
           select (F)ile from the main menu, and then (2) for Macintosh
           files.
           c. If you need a file relating to the OS/2 product, select
           (F)ile from the main menu, and then (3) for OS/2 files.
           d. If you need to upload a file, select (F)ile from the main
           menu, and then (4) to upload the file.
           e. If you would like one of the Stacker graphic files,
           select (F)ile from the main menu, and then (5) for graphic
           files.
       2.  You will have an option to list the files available to
           download.
       3.  To download a file, you must issue the "D" command at the
           menu prompt, then give the filename when prompted.
       4.  You will then be prompted to provide your transfer protocol.
           See your communications documentation for details on which
           protocol you may use. The transfer protocols supported by
           the Stac BBS are provided below.
       5.  You will then be notified that the BBS is awaiting the Start
           signal to begin the transfer. With many communications
           software programs such as ProComm, you must then press the
           Page Down key to select the matching protocol on your end
           and begin the transfer. (Your communications program may use
           another key or keystroke combination.)
           
      Supported transfer protocols.
      
           T - Type file to your screen
           C - ASCII with DC2/DC4 capture
           A - ASCII only, no control codes
           X - Xmodem
           O - Xmodem - 1K
           Y - Ymodem (Batch)
           G - Ymodem-g (Batch)
           S - Sealink
           K - Kermit
           W - SuperKermit (sliding windows)
           Z - Zmodem-90 (Tm)
      
      Leaving a message for the Sysop.
      
      The BBS SYSOP is available to answer your questions.  To leave a
      message, at the Main menu enter "T" for Technical Support issues,
      then select the product concerned. Just as above, (1) is for
      Windows & DOS, (2) is for Macintosh, and (3) is for OS/2. If you
      wish to leave a message about non-technical issues, select "E"
      mail at the Main menu prompt.  This will put you into an Editor.
      After leaving your message, press the Esc key, then "S" to save.
      If you believe you are having a Stacker-related problem, be sure
      to upload your SYSINFO information.  Call back 48 hours later to
      read the reply.
      
      Connection difficulties
      
      If you are having connection difficulties with the Stac BBS,
      check your modem documentation for the proper settings. Here are
      some other things to try:
      
       1.  Increase the time that your communication program waits to
           connect. Try setting it for a value between 45 and 60
           seconds.
       2.  Lower the baud rate connect setting to 2400.
           
      Please refer to your communication software documentation for
      more information on these settings.
      
      The Stac BBS is set up for standard ANSI graphics. If you are
      getting random ASCII characters on the screen, select (C)hange
      User Settings from the main menu, and turn off ANSI and IBM
      graphics.
      
      
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      Copyright 1994 Stac Electronics