-What is the difference between PPP and SLIP?



SLIP (Serial Line Internet protocol) also 
allows computers direct dial up access to the 
Internet. However, PPP is newer, faster and 
considered more flexible and feature-laden 
than SLIP.



-I am having problems with my Internet 
software.  Who do I call for support?



Obviously, CompuServe cannot be expected to 
support all of the Internet software packages 
available on the market.  For problems with 
your Internet access software, contact the 
vendor of the particular software package. If 
you have problems with the CompuServe 
NetLauncher(tm), you can call CompuServe's 
Customer Support desk or leave a message in 
the Support Forum (GO NLSUPPORT).



You may contact Customer Support at 
1-800-848-8990 or 614-457-8650 from 7:30am 
thru Midnight EST.  You may also leave a 
message by using GO FEEDBACK.



-Can I use the CompuServe PPP gateway to 
access USENET Newsgroups and

 electronic mail?



CompuServe is providing access to a news 
server for use with the dial up PPP access.  
This means that you have the freedom of using 
the USENET newsreader software of your 
choice, simply configure it to read from the 
news.compuserve.com server.  There are 
currently no plans to support e-mail through 
PPP.  CompuServe members will continue to be 
able to access their e-mail by logging onto 
the Information Service.



-What do I need to use to browse the World 
Wide Web?



FOR WINDOWS:

 1. CompuServe NetLauncher(tm) (GO 
NETLAUNCHER to download it).



FOR MAC:

 1. Internet Access Software (NCSA Mosaic is 
available online).

 2. MacTCP - included in Macintosh System 7.5

 3. MacPPP



FOR OS/2

 1. IBM's WebExplorer



It is recommend that when using World Wide 
Web that you disable the loading of images, 
unless you are accessing at 14400 baud.  When 
using the Spry Mosaic Web browser you can 
choose the OPTIONS pull-down menu, and 
unselect AUTOLOAD INLINE IMAGES.



-Are there any security concerns with using 
PPP?



There is no additional risk in using 
CompuServe's dial PPP service. Your computer 
is not accessible to people on the Internet.  
As always, we suggest that you follow 
standard security measures with this, as well 
as any other service, and do not send your 
credit card or any other sensitive 
information over the internet.



-Can I use the PPP connection to provide 
information on the Internet?



With CompuServes dial PPP service, you are 
assigned a dynamic IP address from a bank of 
IP addresses available to CompuServe members.  
This means your IP address will change each 
time you establish a new PPP connection. In 
order to provide information on the Internet 
(i.e. run your own World Wide Web page), you 
need a static (permanent) IP address.



-Can I use PPP over affiliate networks?



The dial PPP service should work over any 
affiliate network if legal agreements allow.