здбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбдбд© цдедздддддддддддддддддддддддддддддддддддддддддддддддд©едедедедедедедедедедед╢ цдедЁ SOURCEBOOK: Ёедедедедедедедедедедед╢ цдедЁ Computer & Peripheral Manufacturers' Ёедедедедедедедедедедед╢ цдедЁ Automated FAXBACK/Fax-On-Demand Phone Numbers Ёедедедедедедедедедедед╢ цдедЁ TOLL-FREE (1-800) & TOLL CHARGE Lists Ёедедедедедедедедедедед╢ цдедЁ Issue Number Three (3) Ёедедедедедедедедедедед╢ цдедЁ Copyright 1995 Daniel K. Stoicheff Ёедедедедедедедедедедед╢ цдедЁ All Rights Reserved. " FREEWARE " Ёедедедедедедедедедедед╢ цдедюддддддддддддддддддддддддддддддддддддддддддддддддыедедедедедедедедедедед╢ юдададададададададададададададададададададададададададададададададададададады ++++++++++++++++++++++++++++++++++ ISSUE NUMBER THREE - OCTOBER, 1995 :In Two Parts = Part One > Toll-Free Numbers Part Two > Toll-Charge Numbers +++++++++++++++++++++++++++++++++++ >>>>>>>>>>>>> Part One: Toll-Free Numbers (1-800) ==================================================================== Manufacturer FAXBACK # (1-800-XXX-XXXX) BBS # ==================================================================== Hayes 429-3739 800-874-2937 (Modems) (Customer Support) 404-446-6336 (Hayes Public BBS) --------------------------------------------------------------------- Intel 525-3019 503-645-6275 (Modems,etc.) --------------------------------------------------------------------- Intel 628-2283 (Microprocessor technical info) --------------------------------------------------------------------- Practical 225-4774 404-734-4600 Peripherals (Modems) --------------------------------------------------------------------- Mitsubishi 937-2094 Display Products (Monitors) --------------------------------------------------------------------- Hewlett Packard 333-1917 408-553-3500 --------------------------------------------------------------------- NEC 366-0476 508-635-4706 (Computers,etc.) (Drivers,etc.) --------------------------------------------------------------------- IBM PC Factory 426-3395 Outlet,RTP,NC --------------------------------------------------------------------- ADI Systems 767-8182 (Monitors) --------------------------------------------------------------------- MPC Technologies 672-8882 714-724-1519/1543 (Notebooks) --------------------------------------------------------------------- Corel 380-0030 (Graphics S/W) --------------------------------------------------------------------- Compaq 345-1518 --------------------------------------------------------------------- American Power 347-3299 Conversion --------------------------------------------------------------------- AT&T 438-4282 --------------------------------------------------------------------- Austin Direct 341-7500 (PC Mfr.) --------------------------------------------------------------------- Novell 554-4446 --------------------------------------------------------------------- Acer Computers 554-2494 408-428-0140 --------------------------------------------------------------------- Diamond Multimedia 380-0030 (Graphics Cards) --------------------------------------------------------------------- Apple Computer 505-0171 --------------------------------------------------------------------- AST Research 926-1278 714-727-4723 --------------------------------------------------------------------- Dell Computer 950-1329 512-728-8528 --------------------------------------------------------------------- Gateway 2000 846-4526 605-232-2224 --------------------------------------------------------------------- Hyundai Electronics 724-4843 408-473-9899 --------------------------------------------------------------------- IBM PC Co. 426-4329 919-517-0001 --------------------------------------------------------------------- PSINet (Internet Provider) 329-7741 --------------------------------------------------------------------- DATAPRO ON FAX 329-8398 (Reports on demand; fee-based) --------------------------------------------------------------------- Central Point 847-8766 Software --------------------------------------------------------------------- Samsung 229-2239 --------------------------------------------------------------------- Simple Technology (Memory/PCMCIA 429-5626 products) ext. 500 --------------------------------------------------------------------- Okidata (Printers) 654-6651 --------------------------------------------------------------------- Logitech 245-0000 (Mice,scanners) --------------------------------------------------------------------- Nanao USA Corp. 416-3539 (Monitors) --------------------------------------------------------------------- Kingston Tech. 435-0056 Corp.(Mass Storage) -------------------------------------------------------------------- SMS Data Products 333-7717 (Network CD-ROMs) -------------------------------------------------------------------- Microcom 285-2802 (Comm s/w) -------------------------------------------------------------------- DTK Computer 806-1DTK -------------------------------------------------------------------- Analog Devices 446-6212 (Mfr. A/D chips) -------------------------------------------------------------------- >>>>>>>>> Part Two: Companies offering a faxback service that requires a TOLL call (U-PAY) ================================================================== Manufacturer FaxBack Number BBS Number ================================================================== Advanced Engrg. 310-597-7145 Concepts (Modem security system) -------------------------------------------------------------------- COMPU.D Intl. 818-787-4548 (Mailorder) -------------------------------------------------------------------- Conner 408-456-4903 (West) Peripherals 407-262-4755 (East) (Hard drives) -------------------------------------------------------------------- CTX 818-837-4341 (Monitors) Ext. 026 -------------------------------------------------------------------- Datalux 540-662-1675 (Laptops,etc.) -------------------------------------------------------------------- ITI Software 514-835-2216 ("C" Libraries) -------------------------------------------------------------------- Jensen Tools 602-968-6241 (Hand tools,etc.) Ext. 271 -------------------------------------------------------------------- Micron Technology 208-368-5800 (Memory devices) -------------------------------------------------------------------- Motorola 205-430-8894 508-261-1058 -------------------------------------------------------------------- SigmaTech Software 818-368-4566 (Voice/data/fax s/w) 818-368-8848 -------------------------------------------------------------------- Teledapter Systems 512-392-3991 (Voice/data/fax s/w) -------------------------------------------------------------------- Toshiba 714-583-3800 Printer support BBS= America 714-581-7600 (Laptops, printers,etc.) PC support BBS= 714-837-4408 -------------------------------------------------------------------- ViewSonic 909-869-7318 (Monitors) -------------------------------------------------------------------- Western Digital 714-932-4300 (Hard Drives) -------------------------------------------------------------------- Z World Engrg. 916-753-0618 (Cards) -------------------------------------------------------------------- Terminology They may call it AUTOFAX, DOCUFAX, FAXBACK, Alert: or FAX-ON-DEMAND, etc.; it's all the same! (Above names may be registered trademarks of respective software owners) <<<>>> No attempt was made to determine if listed companies also offered a tech support BBS, hence the reason some BBS columns may be blank. Please note that most of the BBS numbers are NOT (800) numbers. ----------- Faxback numbers are NOT corporate point of contact numbers, i.e., YOU can't SEND a fax to these numbers; they have separate lines for this purpose, which are not addressed here. No apologies made for lack of alphabetization; it was updated several times, using a simple text editor, it isn't big enough to warrant database treatment (Yet!). ;) As anyone who has called a tech support line lately is aware, more and more major companies are resorting to pay-as-you-go 1-900 phone lines. Microsoft had a reported 1,600 people manning the phones to support the introduction of Windows 95! Tech support is a full-time function at many computer companies; the level of satisfaction received will vary greatly, due in no small measure to "burn-out" by techies at the respective organizations. The days of FREE phone calls to the computer vendors may soon be a thing of the past, so take advantage while you can! Faxback services still cost the companies, but they eliminate the need for human intervention since you are dealing with an automated menu structure. All information was believed correct at time of publication, however author assumes no responsibility for typographical errors or omissions. Also be aware that some faxback services may be operational only during the introductory phase of a new product and may be discontinued after some duration. /////////////////////////////////////////////////////////////////// GETTING STARTED= Note: FAXBACK numbers require that you have a touch-tone phone to access menu selections. And, of course, a fax machine to receive the document(s) and hear the prompts. At first call, simply request the master document/catalog/list, where available, and then make your selections. The info is faxed back to you, usually within FIVE MINUTES of your selection! Give them a try! I have tried most of them and they are an excellent source of free technical information & current model literature. If you need in-depth tech sheets FAST, there is simply no better source. Snail-mail requests often go unheeded or take weeks to arrive via cheapest way. %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% >>>>>>>>>>>>>>>>>>>> Caller's Major Caveat: <<<<<<<<<<<<<<<<<<<< :( :( :( :( Companies may offer TOLL-FREE dial-in to their faxback service, HOWEVER, be warned that they use a chargeback feature, whereby YOU, the caller, will PAY for the return call (the tech info you have requested). If the faxback system does NOT ask for your fax number, but requests you depress YOUR send button to initiate the receipt, you are, in effect, starting the toll charges to YOUR phone number! KEEP THIS IN MIND. If you do not want to pay, simply do not depress START on your machine and terminate the call, i.e., HANG UP! Calling Tip: Some systems may ask whether you are calling from a fax machine or a touch-tone phone; ALWAYS say PHONE, even if you ARE dialing in on the phone attached to the fax machine! By doing this, you are then prompted for the NUMBER of your fax machine, thereby,( hopefully), causing the SENDER to pay the toll charges, not YOU! ;-) This ($) is a minor irritation if you need the info they are providing, but it helps to avoid those puzzling charges that appear on your monthly phone bill. %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ////// Noteworthy ////// * NEC will provide a list of currently available refurb products, everything from complete PCs to notebooks to the latest CD-ROM drives. * IBM PC Factory Outlet will faxback a list of available units with prices. * HP BBS has lots of files, patches, etc. for Vectra users. They are running on Galacticomm BBS software and offer the NEWUSER file that comes with this s/w. Highly recommend you download & print it as it contains detailed description on navigating these boards, which are very commonly used. A great tutorial. * NEC BBS has literally hundreds of patches, drivers and software upgrades for their line of pc and laptops. Highly recommended if you are a NEC owner. ////////////////////////////////////////////////////////////////////// Copyright 1995 Daniel K. Stoicheff. Released as FREEWARE; may be freely copied/distributed to other users & uploaded to electronic bulletin boards (BBS) and the Internet provided that: 1) No FEE is involved other than normal costs of dubbing; 2) Text is NOT altered/amended in any way. 3) File contents are not merged into a new work without prior written consent of the author and appropriate derivation cited. ///////////////////////////////////////////////////////////////////// Please send updates, additions, corrections to me ONLINE at: GEnie D.STOICHEFF AOL DSTOICHEFF Compuserve 102156,656 Internet dan.stoicheff@execnet.com e-world DSTOICHEFF %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% PUBNETIX, KLUDGEWARE, SLUSHWARE and SEVEN MOUNTAINS-WARE are trademarks of PUBNETIX. ALL RIGHTS RESERVED. "Man has invented ways to measure & gauge intelligence; ignorance and stupidity, on the other hand, have no known parameters." =dks This is another in a continuing series of COPYRIGHTED FREEWARE for personal computer users worldwide, expanding the knowledge base one file at a time. Previous uploads that may prove of interest are: YYMMDD Bytes FileName --------------------------------------------------------------- 920102 2688 VCOILS.ZIP Listing of voice-coil hard drives 920102 896 XREFDRAM.ZIP Mfr. P/N cross reference of DRAMs 920111 15232 BLR91-2.ZIP BLOOD-LINES RATER(tm), a thoroughbred stallion rating system (SHAREWARE) 920111 1920 DATCART.ZIP Technical specifications of 3M-type data cartridges 920111 1536 DSKETTES.ZIP A guide to different types of diskettes used (some of which are extinct) 920111 1280 STOREMOR.ZIP Reference guide to data cartridges 950904 3840 FAXBAX2.ZIP Issue Two of toll-free faxback numbers 950910 7680 USONLINE.ZIP An updated list of federal government BBS Check the source where you downloaded this file for future uploads. There is much yet to come!