Delrina CommSuite Frequently Asked Questions 1.1 General Questions 1.1.1 What is included in the Delrina CommSuite 95? 1.1.2 Are the CommSuite 95 products true 32 bit applications? 1.1.3 Will CommSuite 95 support true multitasking and multithreading? 1.1.4 What is the Delrina CommBar? 1.2 Configuration Questions 1.2.1 What are the minimum system requirements to run Delrina CommSuite 95? 1.2.2 Which modems does the CommSuite 95 support? 1.3 Product-related Questions 1.3.1 Can I edit a document from within WinFax PRO 7.0 before I fax it out? 1.3.2 Can WinFax PRO 7.0 tell the difference between types of incoming calls? 1.3.3 Can I send an e-mail from within WinFax PRO 7.0? 1.3.4 Can I send numeric as well as alphanumeric pages from WinFax PRO 7.0? 1.3.5 Is WinFax PRO 7.0 any easier to use? 1.3.6 Can WinFax PRO 7.0 send more than one document at a time? 1.3.7 What resolution can you fax? 1.3.8 What phonebooks are supported with WinFax? 1.3.9 What is the Delrina Cyberjack Guidebook? 1.3.10 I've never used the Internet before. Where can I go to learn the basics of what's on the Internet? 1.3.11 Does Cyberjack let me send e-mail over the Internet? 1.3.12 What is right mouse click application launching? 1.3.13 What is the patch update facility? 1. 1 General Questions 1. 1 .1 What is included in the Delrina CommSuite 95? The Delrina CommSuite 95 includes WinFax PRO 7.0, the worlds best-selling fax software, new Delrina Cyberjack 7.0, the easy way to plug into the Internet, and Delrina WinCommPRO, the easy way to go on-line. CommSuite 95 also includes TalkWorks, voice and telephony software that turns your computer into a full-featured answering machine and advanced telephone. 1. 1 .2 Are the CommSuite 95 products true 32 bit applications? Yes. The entire Delrina CommSuite 95 product line is specifically architected for Windows 95. 1. 1 .3 Will CommSuite 95 support true multitasking and multithreading? Yes. With CommSuite 95 you can perform multiple tasks at the same time. Now you can send and receive faxes, voice mail, e-mail and pager messages in the background without interrupting your work. At the same time you can easily perform other tasks such as searching for information on the Internet and connecting to your favorite on-line services. 1. 1 .4 What is the Delrina CommBar? The Delrina CommBar is a convenient new tool that gives you instant access to all of your communications activities right from your desktop. For example, when a fax, voice mail or e-mail arrives the CommBar will alert you right away. Similarly, if you are sending a fax in the background the CommBar will alert you when the task is complete. 1. 2 Configuration Questions 1. 2 .1 What are the minimum system requirements to run Delrina CommSuite 95? Windows 95 IBM or compatible 386 or higher 8 MB RAM (TBD) MB hard disk space Compatible modem 1. 2 .2 Which modems does the CommSuite 95 support? CommSuite 95 supports many of the fax modems and fax cards available today. Delrina is continually testing modems to ensure compatibility. For a complete list of compatible modems,you can visit the Symantec CompuServe Forum or call our sales line at 1-800-441-7234 or (541) 334-6054. 1. 3 Product-related Questions 1. 3 .1 Can I edit a document from within WinFax PRO 7.0 before I fax it out? Yes. Because it is fully OLE 2 compliant, you can now edit documents right from within WinFax PRO using all of the features of your software including the menus and toolbars. 1. 3 .2 Can WinFax PRO 7.0 tell the difference between types of incoming calls? Yes. WinFax PRO 7.0 features Call Discrimination. WinFax can now discriminate between fax, data and voice calls so that you can avoid the added cost of maintaining a separate line. When WinFax detects a fax, it will receive it as a fax. When a voice call is detected, a voice message is recorded on your PC (ifTalkWorks is installed) and data calls are passed off to the appropriate TAPI application such as WinComm PRO 7.0. 1. 3 .3 Can I send an e-mail from within WinFax PRO 7.0? Yes. WinFax PRO now supports enhanced MAPI, enabling you to send and receive email as well as faxes and pager messages. Combined with WinFax PRO's voice support (with TalkWorks installed) and powerful fax management features, you now have an effective way of keeping track of all of your fax, voice and email messages. 1. 3 .4 Can I send numeric as well as alphanumeric pages from WinFax PRO 7.0? Yes. WinFax PRO 7.0 will now forward e-mail and text from your fax cover pages to your pager for viewing, in addition to forwarding phone numbers. 1. 3 .5 Is WinFax PRO 7.0 any easier to use? Yes. The new Wizards take you step by step through many of the common faxing tasks you are trying to complete. For example, the cover page wizard allows you to create a custom cover page by answering a few simple questions. WinFax PRO 7.0 also fully supports OLE 2. You can now send a fax simply by dragging the document and dropping it on the WinFax PRO icon. For recurring fax jobs, such as updated price lists that must be forwarded to sales reps at the beginning of each month, you can now schedule WinFax PRO to send the job at the same time every month. WinFax PRO will automatically attach and send the updated document. For infrequently recurring faxes, you can set up a separate WinFax PRO fax job on your Windows 95 desktop and send it whenever the need arises just by double clicking on it. And since WinFax PRO 7.0 is Plug 'n Play aware and TAPI compliant, when you insert a new modem or install WinFax for the first time, setup is virtually automatic. 1. 3 .6 Can WinFax PRO 7.0 send more than one document at a time? Yes. You can send more than one document at a time by adding attachments. You can also send the same message -- a fax, an email, and a page -- in a single step. 1. 3 .7 If I can now fax in the background, how will I know if my fax, email, or page is complete? The Delrina CommBar docks at the top of your screen. As a message goes out or is received, the status bar slides down showing you the status of current events. 1. 3 .8 What resolution can you fax? You can fax 8 shades of dithered gray 200x200 in fine mode and 150x200 in regular mode. 1. 3 .9 What phonebooks are supported with WinFax? You can store your contact information in ascii, dbase or MAPI file formats. Any phonebook available in Microsoft Exchange is also available in WinFax PRO 7.0. 1. 3 .10 What is the Delrina Cyberjack Guidebook? The Delrina Guidebook is a central guidebook that comes pre-loaded with Cyberjack and can be updated from Symantec's server at the touch of a button. The Guidebook allows novices and experts alike to double click on any subject or any specific Internet site and have the connection made without having to type in confusing URL addresses. The Guidebook also has the power to save any previously visited Internet sites and organize them into easy to remember, easy to access lists. 1. 3 .11 I've never used the Internet before. Where can I go to learn the basics of what's on the Internet? Thanks to the Novice Entry Point Explorer you have everything you need to get started right in Delrina Cyberjack. The Novice Entry Point Explorer is designed for novice Internet users who do not know how to access the Internet or what to look for once they get there. The Novice Explorer includes a comprehensive set of wizards that guide you through the net while also making all the proper connections. 1. 3 .12 What is right mouse click application launching? If you've ever come across site references embedded inside retrieved text or bitmaps or had a site referred to in an e-mail, you'll find the right mouse click launching feature very convenient. With Cyberjack you can simply right click on the address, rather than having to copy and paste the reference into your Internet application. Cyberjack will automatically launch the appropriate Internet application and load the site that is referenced. 1. 3 .13 Does Cyberjack let me send e-mail over the Internet? Absolutely. Cyberjack is fully integrated with Microsoft Exchange, the e-mail client shipped with every version of Windows 95. Let's say you're in the middle of reading news in a Usenet newsgroup and you want to e-mail the author. Cyberjack fills in the necessary information from the article, finds the correct address and sends it through Exchange, all without having to open and close each of these applications. 1. 3 .14 What is the patch update facility? Since Cyberjack is an on-line product, it can automatically update itself from the Cyberjack server. This means that every fix, improvement, feature addition and enhancement can be quickly retrieved and incorporated into the product. Last revised: December 13, 1995. Copyright 1995, Delrina (Canada) Corporation. All rights reserved.