TROUBLE SHOOTING

Here are some hints to help with common problems.

A)If Installation does not go smoothly:

	1) Turn off all TSR's (Terminate and Stay
	Resident Programs) before installating any
	program. Examples of such programs are virus
	scanners, screen savers, Windows resource 
	monitors and Windows RAM doublers.
	
	2) If you load various programs upon Windows
	startup by placing them in the Startup Group,
	rename this group before installing your new
	program. When the installation is completed,
	change the name of this group back to Startup.
	
	3) If you load programs upon Windows startup with
	a load statement in win.ini, disable those statements
	by placing a semi-colon (;)before each line that 
	begins with 'load'. Load statements may be found at
	the top of the first section of win.ini which is called
	[windows].
	
	4) If these procedures are difficult for you, consult 
	your DOS and Windows manuals.
	
B) If the software does not run properly after installation, 
consider the following before contacting us for tech support.

	1) Reality Software Windows programs will most likely not 
	operate properly on PC's with only 4Meg of RAM. 6Meg of 
	RAM may also not suffice on machines that have not been 
	optimized to the max and rigorously maintained.
	
	3) If you use your PC often (several days per week) and 
	you do not regularly run the DOS utility CHKDSK, learn how 
	to do so immediately. If you do not regularly defragment 
	your hard drive, learn how to do so immediately. If you do 
	not regularly surface scan your hard drive, do so immediately.
	
	2) Do not run our software with your monitor resolution 
	set at 16 million colors unless you have previously determined 
	that your PC can handle such resource stress. While 
	most video cards manufacturers state that their card will 
	display 16 million colors, this may not be possible if 
	there is not enough memory on either the card or PC 
	motherboard. Be certain that the video card is properly
	configured for refresh rate, etc.
	
	3) It is common to have video card - motherboard mismatch, 
	particularly with high end video cards and the first 
	generation of Pentium PC's that had hybrid PCI-IDE motherboards.
	If you are experiencing display problems with some programs, 
	but not others in a manner that appears inconsistent, contact 
	the maker of your video card for tech support and driver updates.

	When do we see true Plug and Play? Not yet, Windows 95 notwithstanding.
	
	See our Tech Support Doc for information about how to 
	contact Reality Software.